good breakfast, nice pool, great fitness room and everything clean and well-kept

great location, 24 hours shuttle, great staff, delicious breakfast!

the breakfast was great and met all our requirements

breakfast was top notch

customer service at the front desk as well as kitchen staff for breakfast & cleaning

the pool was fantastic and so was breakfast

hotel offered late check out without us asking

was no information folder/binder for amenities, reminders for hours breakfast is served or checkout times, attractions or restaurants nearby, other usual info

- it has a gym for

wifi kept kicking me off and had to restart

internet was intermittent, breakfast options were limited.

my info said that breakfast was included - when we got down for breakfast the host said it was not included

included breakfast and the beds were so comfy!!

friendly staff breakfast was amazing

spacious room with a good buffet breakfast.

the breakfast and thr dinner at restaurant. staff was friendly and a.azing.

was farther than expected from airport airport shuttle never came way too expensive

also any hyatt place that i ever stayed offered the free breakfast but not this one

restaurant, gym , pool

breakfast and clean rooms

the pool and the hot tub was a big hit for us

no shuttle transportation to the airport

staff at the front desk specially hasam and the restaurant and bar staff.

close to the airport and downtown. shuttle service provided. friendly and attentive staff.

as we were traveling as a family, it was very helpful to have a self-service guest laundry facility available for us to use to wash a few items

they have a great little gym, free coffee and wifi and a truly helpful staff on site

wifi code needed to be changed daily an the speed was slow

jc grill restaurant and bar provides excellent well priced food and, a well priced house white

it was close to various location where i needed to go. it was clean and had gym.

the shuttle service and drivers were excellent and knowledgeable about the airport terminals

the accomodation for 2 adults and 2 kids under 6 yrs felt really comfortable with the layout of the room, very spacious, 2 televisions,

lobby the lounge bar is a definite go-to-place with a stay or just to chill and hangout

the hotel is 100% , lovw how theres dennys in the ground, pool, hot tub and gym in the basement

the kitchen in the suite

the hotel has a laundry room for the guests to use, clean and well organized

to the airport really nice staff good breakfast late check out/early check in courtesy bus to airport free parking rooms very

the airport shuttle service is free and friendly

access to laundry facilities 24//7

room, airport and parking

staff helped with a late check out, holding my bags and a shower after checkout because my flight did not leave until

judgement at all they were super helpful when we were having trouble paying for our stay and the breakfast is super good

everything. location. staff. room breakfast .value

their airport shuttle took forever waited for over 40 minutes for the driver at the airport.

was very nice and spacious, kids loved the pool

breakfast was awesome! the guest services personnel were very helpful, friendly and efficient.

how clean and quiet it was. pool was amazing nice and clean.

the bar was closed, the property was very pricey

no spa. gym is small and swimming pool is small.

excellent location with shuttle bus service from the airport

location … pool was lovely

only complaint would be the in-door pool was very small, and no hot tub but honestly everything else was so spectacular we didn t

free shuttle to and from the airport. i called and they were there to pick me up within 5 mins.

room service menu was a little blah

nice staff, clean room, quick room service

room service: friendly person delivering

given our late arrival with three kids under 8, this was perfect

when i asked for clean towels halfway through my stay these were just dumped in the kitchen, not even placed in the bathroom

very clean rooms with daily room service

cleaness is was beyond my expectations, my kids enjoyed the stay and the beautiful views of the airport

staff ms cavel is awesome she remembered my kids from last year and that made them feel welcomed and special

didn t have breakfast there but did get a glass of juice and it looked ok

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

no free parking within the property and quite pricey daily rate without breakfast

breakfast was not the best. few options available. parking is very expensive.

if you can show the cost of breakfast on booking

the pool. the customer service

we called them and they had it delivered to us in the airport on their shuttle bus

cold, we kept having to put the heat on, but then then next night it was better, but staff and room service was very quick and the view was amazing, 14th floor

wifi was horrendous.

the hot tub wasn't very warm.it was colder than the pool

very clean and large suite with kitchen.,,the included breakfast is fantastic.

swimming pool. the smell of the chlorine is really strong and burns your eyes a lot.

amazing hotel great rooms clean and nice kitchen facilities with everything you need and more

when needed extra pillows, blankets they came immediately breakfast was excellent and the kitchen/dining room staff were extremely patient and friendly and

we needed it since we have two kids

shuttle service to the airport

the bed was comfortable. having a bar and restaurant downstairs was nice.

was very bad specially if you are traveling with your young kids, not nd to breathe that going to your room at

prompt and friendly service, on time shuttle, quiet and a very clean hotel.

not informed about breakfast -bathroom door creeks so loud that everytime it was opened the kids would wake up

nice restaurant attached clean pool

room was spacious and very quiet. nice to have a gym and a pool.

price was great. free shuttle to the airport was great

and helpful staff, good bar and restaurant, coffee and water available in the lobby, free shuttle from/to the airport

loved the lobby, restaurant and bar area.

loved everything, the breakfast and complimentary lunch was awesome ans well presented

breakfast was great, location was exactly where i wanted to be

breakfast is good

but, otherwise, it was fabulous to stay there and my kids loved it as well

is an attendant at breakfast plus a sook making fresh cook egg the way you wanted it lots of choices and clean and

there also is a rather small swimming pool plus a hot jacuzzi, which worked well with the kids at the end of the day

the shelf in the kitchen was dusty and the desk had some dried food.

breakfast was great

stay only, arrived late, staff excellent

another positive was that the pool and gym are available 24 hrs

very attentive staff, easy check in and out, 24hr pool access and free shuttles to airport

i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

location close to airport. gym was large with good equipment.

accepts pets without a hefty pet fee

there is a restaurant attached on one side and a great bar on the other side

location, restaraunt, breakfast and clean room

complimentary shuttle service

the room was large enough, a bar and restaurant on the property was a bonus

were pet friendly without a pet fee

hotel is under renovation and the restaurant and bar are presently in the basement

mini bar is empty no extra cochin in room

always use this hotel each time i visit canada to see my kids studying, i like that it s in close proximity to square one mall

st $2 room fee) - was very

that stands out for us is girlie, she's very accomodating and assisted our family during our breakfast

the laundry option is another one

liked the gym and the pool

be reduce the amount taken for security deposit, the gym needs more machines

i’m impressed that the hotel has a laundry room

specially with my 2 little kids and plus the curtain was still allowing water to get splashed

advertised pool was freezing

on the 2nd day, we asked the room service to add new towels to the room while we were out

daily room service, not enough towels

kids enjoy a lot in the pool

room and the kitchen

could be cleaner and the kitchen stools were too hight to sit at the table

service, clean, friendly, warm in winter, available fridge microwave, tv, kitchen just all we need

there is a complete lack of basic kitchen utensils, such as at least a cup, plate, fork, spoon.

likes the conscience of having a vending/ laundry area

the shuttle driver was very courteous and fiendly, as well

airport shuttle to & from hotel, breakfast, late check out consideration, room facilities

all facilities the shuttle service to and back from airport

the gym and the pool

the complimentary breakfast provided a great variety

proximity to the airport and the casino. airport shuttle.

was beautiful and parking was easy in the security controlled covered parking structure

like the casino, but what's also nice you are close to a lot of stores, places to eat a few minutes from the

concern me this trip but if i were to bring my kids all the food venues are on the casino floor where they would not be allowed

we had a view of the track and room service and the hospitality from the staff was 5 star

the breakfast was great , no line up and we did not have to wait to be seated there were more than

good kitchen

pool very clean

large room was very nice, the kitchenette and spa bath were a plus

the line for breakfast was too long, but necessary due to covid restrictions

suite room was very nice, we love how there is a kitchen, sotting area and bed

kitchen sink was clogged, i told the reception but they didn’t do anything, checked in was very

having the convenience of a kitchen and the layout of the room exceeded my expectations

was only one staff in the kitchen and dining area

the breakfast was ok

has a kitchen!

the kids found the pool a tad small!!!

gym was also not accessible easily, you have to come to the front desk to access the gym

breakfast included, pool, rooms were perfect for family, comfortable beds!

breakfast included, pool, rooms were perfect for family, comfortable beds!

although no fee is preferable their pet fee of $20 was far more reasonable than most

kettle in kitchen

would have been nice if the restaurant was open to guests and if there were pans in the kitchen

more than one room (full kitchen, laundry)

spacious room with a half-equipped kitchen and a comfortable living area.

great breakfast. kids had a great time at the pool. will use this chain of hotels more often.

breakfast is poor, no many choice. pool has high chlorine burning eyes. too small for swimming.

gym needs updating!

the breakfast pool and gym were great. loved the waterslide when it was open

love the clean rooms, the pool and hot tub

hotel overall was very clean,modern and the pool and fitness room were also well kept and large

nice big rooms, pool and gym area

i utilized the laundry mat which was fine and the pool, but disappointed that there was no hot tub

pool has to be open later. i’m a trucker and i come in late

you can also enjoy the nice gym and pool

nice pool and gym. confortable room

also, i liked how i was able to register a second vehicle for parking with no extra charge

the gym and the food

that it says free wifi, you still have to pay $5

there was a gym and pool which was very clean

brand new property. modern great breakfast big spacious rooms

very far away from the city and it smells like kitchen

kids were running in the hallway at 10pm

walked out of the pool area into the lobby and elevator dripping water so the floor was often wet and slippery, quite

the pool and gym were closed

the gym was cute and functional

loved the decor, art and the common areas on each floor, gym option

lots of anemities2 bars gym pool table

large bedrooms, great views, food was great and the bar has a good atmosphere

in the restaurant bar is fabulous

in-room bar fridge and tea & coffee making facilities no cupboard: fine for one night, but room constantly

hip and cool place, with a nice rooftop bar and a restaurant

friendly staff great burger in the lounge knowledgeable and friendly bar

nice atmosphere, friendly staff, cool bar & room. will come back.

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to both

room not very clean and old carpet

the pool, the spa, the staff

the restaurant and bar had great food also

pool area for the kids

my kids have special needs to sometimes we have challenges but we've never run into any issues at this

of friendly staff around as the indy was on so we had to park away from the hotel and walk and shuttle over to the hotel due to road closures, hotel is beautiful, room was gorgeous for only a

fortunately roses social has a coffee bar so this wasn t that big of a deal

the girls at the spa were wonderful

we would have liked having more options for the food at the hotel for kids.

they do have a pool however you need to reserve a time