we didn t realize when we booked that the pool was closed, wish we could have used it.

the kitchen staff made fun of her for it and the only option she could have was toast, which was

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with many options

breakfast and room size

was dishes available to use with a full size fridge and a kitchen

staff, very clean, comfortable bed, close to everything and breakfast was very

hockey tournament. kids running the halls

super clean and very comfortable. breakfast was great

comfort washroom was in room breakfast was wonderful i hope to come again to your location loved the stay it was comfortable and

rate for cleanliness, had 1st floor, no need for elevator or stairs, breakfast choices good, excellent

beautiful pool room.

my granddaughters were very happy, especially with the pool.

the gym was really clean and up to date. breakfast at the restaurant was delicious.

pool

my husband and son enjoyed the pool and i used the gym

of room with armchair foot rest, pet friendly, hot breakfast made to order omelette station, cheaper pet fee than other hotels, cold

even langdon hall only has a pet fee of $30

also very outrageous pet fee

was very poor for the price charged very noisy young kids running up and down the halls after 9pm including the floor above us hockey bags strewn on

staff was a bit rude. didn't like that restaurant and bar closed early

dare they charge $25 for every night for pet fee when the room was worn beyond cleaning

the hotel charged me a pet fee for my service animal

pet fee

staff was very nice and the breakfast was convenient to get up and go

breakfast hours! i wish if it was extended for an hour longer.

no gym, nothing availed to relax

was expecting the gym to have better equipment

enjoyed the gym facilities

tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down restaurant

room was small- it was a “suite” with kitchenette but didn’t have anything included in the room that isn’t found in any of the hotel

no furniture on the balcony. limited utensils in the kitchen. would have liked bar onsite

well-equipped kitchen and everything new in the apartment plus a very large balcony and a nice view, close to the

more garbage bags, laundry detergent and dishwasher tabs, because of our longer stay

the communication with mandy (the laundry rooms guest experience manager) was excellent, i received nine different emails prior to

very secure, close to wedding venue we were attending, but rooms, dishwasher/laundry onsite

comfortable beds. nice breakfast. clean rooms and close to our destination.

the staff were very courteous, and the pool area and hotel was exceptionally clean.

my grandkids loved the pool

breakfast fare was good and the availability of snacks etc. also. staff was very good.

good pool (our grandsons came over for a swim and we enjoyed the hot tub too)

pool should be warmer both in the area and water

kitchener had just turned to red that morning

location is good and availability of laundry

room service

wifi in the old section doesn't work at all for the 4 days that i spent there

wished the bowling alley and mini golf were actually functional

pool could be about 5 degrees hotter as the kids got cold fast

all the bowling , table tennis , mini golf are paid

room service breakfast was not great for the price, had buffet last time and it was excellent

the bed was very comfortable and the bedding was spa like

superb breakfast

would have liked to have breakfast room service but it didn’t start until 9:00 am

no room service and pillows were horrible

the bed was super comfy .free breakfast was fantastic

great atmosphere in the lounge, and breakfast room

he was able to get me an early check in and assisted me with the check in process

great communication from the laundry room management

clean , modern, kitchen was great.to have as well as laundry .

difficult to get any response to allowing late check out and additional key fob

very good kitchen

no pool, gym or in-dining because of covid provincial closures but i understand.

had 4 different devices to test it with) despite promises to give us a

ordered room service

pool was perfect for kids

it's well located in the centre of kitchener/waterloo

sound proof needs improvement. we heard kids running around in the next room .

the breakfast choice is lovely

the laundry facility is an added bonus

very clean and warm pool...breakfast offerings were beyond expectations.

lovely place, nice pool, breakfast not bad, great to walk to the farmers market.

another family had the same time with three screaming kids within the pool area

coffee bar available through the day

pool is small to do laps. gym needs a few more machines.

very spacious room. two televisions, and all the things a person would need in the kitchen.

breakfast and snack food was excellent

the reception, kitchen, housekeeping personal presented that natural feeling of good people

the pool was fun and the gym was great, much better than a typical hotel gym

my kids were so disappointed during the whole stay, we couldn't wait to leave

pool should be open longer and perhaps a selection of whole wheat options for breakfast

breakfast wasn’t that great.

com) then billed 250 dollars for pet and deposit

the breakfast was not included.

limited parking. we got lucky to get a spot in the back. otherwise i am happy with our stay.

the facilities worked well and wifi was strong

not enough parking. had to wait a long time for 3 salads and a kids burger.

many thanks for the early check in, it made all the difference to my stay

we were hoping for an indoor pool

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

requested a late check out and it was granted without any issues

parking and breakfast also the room and staff

comfortable,clean, great breakfast which was included

staff was excellent, very nice room and great breakfast. dog friendly was a bonus!

the have a swimming pool as well which was great for the kids

the gym facility was still open at the time and booking a time slot was straightforward

guy behind the front desk was lenient when it came to us getting a late check out

the room was comfortable. very spacious. breakfast was good.

breakfast

the only issue was the quality of the breakfast other than that was a great experience thank

good wifi

breakfast was great

there’s a kitchen and utensils as well

clean and modern rooms and bathrooms, good breakfast area

swimming pool and gym are also pluses

the staff. the mini kitchen

hotel with free parking, pool, laundry, kitchens, free breakfast

it's really hard to find a pet friendly hotel that accepts cats, loved my stay

day stay, so very annoying that we had to request replenishing of tiny shampoo tubes, tiny bar soap, towels, coffee packets, etc etc etc on a daily basis

ot plowed well)

early check in was great.

free parking and wifi room was very clean

really an option by car, kitchen missing cutting board and kettle

newly renovated, almost brand new. comfy beds. clean. great breakfast.

breakfast can be improved

with the bug splattered as it was such a big bug guts still on the bottom of the pot back on my kitchen counter now putting bug guts on the kitchen counter where i was supposed to prepare food

breakfast was good, oat milk available

they have ev chargers for cars. easy access from the highway.

great room and great continental breakfast buffet!

breakfast was not offered with room i would have thought that at $166 for one night it would

very accessible and close to oakville go. restaurant / bar is always good.

was convenient, comfortable, courteous, and the breakfast buffet was great

comfortable room, spacious and very handy to have a kitchenette

complaint i have about hotel is that there is only two spots out front at entrance for handicap parking and there was a guests that kept parking in the spot without handicap sign so we ended up

sometimes it's hard to find parking

clean we will stay again if we re in that area the staff were very accommodating, we asked for early check in and they made it

we didn t use the kitchen

early check in.

breakfast was good and the staff here was very helpful,esp the

the room was spacious, clean, the service was very good, and the breakfast was very complete.

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they have an

renovated clean and was good price with breakfast for the price that was right

and room service was amazing

i wish they had room service

rooms were spacious and the bathrooms clean. great location and parking was a plus.

convenience, cleanliness, kids lived the pool

staff couldn't use the pool or the hot tub or even the elevator because the hotel was over ran by kids couldn't even sleep or leave the parking lot because i was blocked