very clean; nice pool; courteous staff

the customer service and breakfast in the morning and how soft sheets are

coffee was tasty and the breakfast spread was fair

very clean and great breakfast

nice, clean room. good breakfast.

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

location to unca! cleanliness and comfort! the breakfast!

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

cleanliness, comfort, and breakfast was all wonderful!

no pool availability as advertised

were way more families and kids, than i expected for a resort & spa

kids loved the ice cream they offered in the store

about $500 for an outdated room, no wifi, which was the only way to stream on the tv

and of course there's the spa and golf course

spa, golf and sports complex

friendly staff, delicious breakfast and comfortable bed

the staff was very friendly and the breakfast was great

it was walking distance to grive park inn for the spa & restaurants

the delicious morning continental breakfast on the porch to the cozy fireplace in the main living room, the albemarle was perfect

the porch in the front was fabulous for relaxing, having some wine, even breakfast

the indoor pool, working spaces, and morning breakfast were great

breakfast had a great variety

our room was a suite with kitchenette fully equipped

we enjoyed the rooms, pool, welcome reception with cheese and wine, and the terrace that overlooked the city

breakfast, happy hour, gym, etc

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since the pet fee is $75 per stay for up to two petss it would have been even more affordable

$75 pet fee was too much. parking should also be free. room was smaller than expected

pet fee is ridiculous! $150 smackers!!! wish booking.com would have let us know!

a trader joe’s, whole foods and harris teeter, so you can make good use of the well stocked kitchen

very clean, spacious, good breakfast and good parking.

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

the gym has nice equipment and free weights

breakfast & social hour

fully stacked kitchen

breakfast could have offered a little more variety

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

top quality, such as netflix on the tv, real coffee available via a maker, ice machine, separate kitchen, wifi in the room

great location, large rooms with full kitchen

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to arguing, to having sex

i loved the cleanliness and all the things in the kitchen

we loved the full kitchen and w/d and comfortable furnishings

wonderful gym

the location was great. the gym was nice and convenient, loved the bottle water in gym.

location and having restaurant and bar in house.

the modern design of hotel and rooftop bar/lounge

wonderful roof top bar and restaurant

there was also a problem with a pet fee requirement which was not stated anywhere on our confirmation

first, because of its location near the biltmore and second, because they are pet friendly

only offering valet parking for $30/night was unfortunate. $75 pet fee seemed a little high.

when i booked the hotel there was no mentioning for parking and pet fees

even though we paid the extra pet fee, we were given seating at the very front entrance with our dog

and surprise of pet fee , added during cost after booking/choosing pet friendly room

we found a cute bar nearby, had a drink and watched football

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

nice bar at the back of the hotel

the rooms were huge and clean, the spa bath was perfect, staff was friendly and the breakfast at hemingway’s was amazing

the smoked old fashion in the 42 bar was absolutely out of this world

the bar was fantastic along with the outside seating

room service should have a wider menu, sometimes it s limiting.

i like it nice and hot, so room service is never an option

room service for breakfast

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

from location to design choices and the roof top bar to incredible restaurant

rooftop bar closed earlier than we would have liked for a weekend. small thing.

roof top bar on the ninth floor was excellent.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

the staff was overwhelmingly attentive and friendly. especially the breakfast staff!

we got there, the pull-out sofa was not made for the kids

loved the divided two rooms to have kids separate on sleeper sofa

when you have kids you need space

extremely clean, wonderful beds, loved the rooftop bar .

the view from the hotel roof bar was fun

roof top bar has great views

free refrig snacks were a nice touch, and have i mentioned our breakfast basket

only thing, but i do understand about, i wish they had gluten/dairy free combo for the breakfast basket, they only had either or

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the basement speakeasy bar (in

the live music in the bar on thursday and friday was wonderful

great location helpful staff awesome bar area with live music tesla s to transport us around

we would have liked to have room service but we were informed that it is in the works.

no room service

there is no room service offerings but great access to amazing restaurants.

check in they did not have us in pet friendly room which i requested at booking

we traveled with a pet and it was such a reasonable pet fee

we picked this place for its reasonable pet fee and location and weren't disappointed

location was ideal. view was panoramic. enjoyed the pool and fountains.

was the second time that we have stayed, first with kids, then just my husband and i, we will book again

no pet fee for servicecanimals

the property is dog friendly with no pet fee which was awesome

no pet fee is wonderful, and staff were pleasant

the ladies at the bar were fantastic! the drinks were delicious and the room was perfect.

our room was on the 3rd floor and we had access to the pool area with our own outdoor seating

i enjoyed the breakfast buffet at the restaurant

great pool, friendly staff and on site restaurant had great food!

the breakfast was delicious and our kids enjoyed them too

the breakfast was good and the amenities were great

pool open hot tub .

pet fee too much especially staying for one night

i was able to bring my dog for a very reasonable pet fee and she enjoyed her stay as

the pet fee

btw i think a pet fee of $ 30

loved that they accommodated pets and had dog treats available in lobby

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

unfortunately the gym was closed due to hurricane consequences.

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

the gym is nice and clean, the room was very clean and i like the location

was excellent except you forgot to include the $45 per night pet fee that was assessed

no free breakfast and higher pet fee than i was told

service excluded the $45 per night pet fee that was assessed

pet fee is quite expensive

i thought that the pet fee was a little

there is a pet fee though, but it was expected and cheaper that other hotels around

reasonable pet fee

clean and nice parking . pet friendly and only $20 pet fee. good breakfast.

clean and sufficient breakfast.

breakfast was nice, pool is big

com or the rental agreement that was emailed, didn’t tell me about the extra pet fee (i always look for those since i have a small dog) even the website doesnt make it clear

were disappointed that the pet fee was $100 for one night

the two women on staff were incredibly rude and short with me when a question arose about a pet fee

also, the property is advertised as pet friendly but there is nothing friendly about a pet fee that is more than the room rate

i was also quite surprise at the $100 cleaning pet fee when my dog is 10 pounds

ke we did for our kids), reconsider

hot tub & pool, lights need replacing, lack of attention to food safety at breakfast by 2 staff members

the scrambled eggs at breakfast.

very nice outside and in nice breakfast room fireplace

staff was very personable and room clean and the breakfast was fabulous

room service breakfast had good options and was delicious

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

massage at posiedon spa was amazing

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

pet fee was low compared to other chains

a bar would also be a nice feature considering the price we pay to stay

was not aware of the pool and spa until getting there, so we did not pack any swimwear

didn’t tell us we couldn’t use gym when we made reservation, old decor for the price we expected

interior, very friendly staff and nothing like having a restaurant bar that you can walk to

clean quiet comfortable beds really warm pool

clean rooms, great breakfast!

very good hot breakfast. excellent location to biltmore estate, 10 min max.

parking was a little far then i was expecting.

breakfast and room excellent. plenty of room

the staff was nice and they only charged 5 dollars for the pet fee.

the breakfast could have been better

a granola bar added to the continental breakfast would have been helpful.

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room was also dirty and strewn with

is outdated and the breakfast is pre-package stuff like muffins; but other than than, it was a great place

plenty of breakfast options, waffles, toast, bagels, bisquit sandwich (microvaveable) fruit, cereal, juices

nice hot breakfast with many choices

breakfast was good, location was easy to get to and from,

breakfast is just okay

breakfast was good and there was a good variety.

in-room kitchen facilities were great, as good as an extended stay hotel

really liked the full kitchen (fridge, microwave, dishwasher, sink, etc

indoor heated pool did not feel heated

suite was spacious with a nice kitchen & separate bedroom from living area

the gym and laundry facilities always kept clean

i was able to pay 50 bucks for a early check in.

the bed, kitchen and bathroom were clean.

didn't have breakfast.

breakfast was only instant oatmeals and protein bars

breakfast, expand the menu

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

easy parking unlimited coffee

very clean, staff is friendly and very helpful, the pool and hot tub are very clean and the breakfast was amazing

and wifi were substandard

the location the spa the breakfast the late checkout the beds everything was fantastic

there were only a few parking spots remaining when we arrived in the evening

was charged a pet fee of 75$ as i was checking out. expectations were not probably set.

the bartender was so friendly and smart

there is a little gym and an indoor pool

big enough for family of 5, kids enjoyed the pool, semi private bathroom area

breakfast was good. it was very clean and up to date

only issue is that booking doesn't tell you that pet fee isn't included

pet fee was too much, $25 per night

not made aware of pet fee until after we checked out and were home

pet fee, toilet paper is really scratchy

was upset about the pet fee

complimentary breakfast was ok, but as a free meal, i can't complain.

pool was clean

awesome location, great breakfast

free breakfast and free dinner

breakfast was very good and was surprised they had an evening meal, the chili was great

to a gas station/convenient store, it was on a ground floor, the room was very large, there was a pool

one day the pool was closed for several hours in the middle of the day

pool was clean, chairs provided

it would be nice if they had a veranda by the pool to stay out of the sun

pool clean good housekeeping

was no breakfast

she said they were remodeling office and working on having breakfast for customers

breakfast wasn't served, we always went out and ate or brought our food back to room, it had a

didn’t get breakfast which was ok . the location was ok .

next to a rushing stream, so a pleasant place to sit and enjoy breakfast