the staff was nice and they only charged 5 dollars for the pet fee.

price, location, cleanliness, and breakfast!

room we were put in near laundry room

later,walkdown to check in,asked for different room,my room smelled as of dirty laundry musk

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room was also dirty and strewn with

breakfast is just okay

very clean and comfortable. cute pool area. safe and convenient.

breakfast was good, location was easy to get to and from,

breakfast was plentiful, hot and healthy

dust bunnies in the corners of the room, toilet paper was open, there was still cleaner chemicals pooling in the tub

pet fee is quite expensive

was excellent except you forgot to include the $45 per night pet fee that was assessed

pet fee was reasonable and the included breakfast was absolutely delicious

their pet fee was not excessive

no free breakfast and higher pet fee than i was told

there is a pet fee though, but it was expected and cheaper that other hotels around

reasonable pet fee

clean and nice parking . pet friendly and only $20 pet fee. good breakfast.

the rooms were very clean and decor lovely. continental breakfast was great.

stayed there the night before dropping my kids off for camp

breakfast was meh. end time is pretty early (8:30 am).

the kitchen, bathroom , desks and other furniture were conveniently placed

fully stacked kitchen

with a family of 6 can be challenging, the large rooms and kitchen were perfect for our large family

the indoor pool was nice but a bit short in length.

most disappointing that some pools required spa services to access...

the gym was great, all the restaurants on site were delicious (although expensive), and the spa was (-) i got up at 5am and wanted to go for a run but was warned of bears but the gym wasn't open yet so i went and hung out with coffee until it was light (+) the gym facilities were far better than most hotels (+) the gym is fantastic, and the hotel offers plenty of activities to stay active during your stay, (+)it was gorgeous! the views are great. likes the gym (-)their pool which is located 1 mile away from the hotel, a newspaper, coffee in your room, and the gym (+)the service was good. the gym and pool were great facilities and safe for covid (-) the gym was dated and entertainment access for our pre teens was restricted to yoga times (+) the gym is very good and there are a good selection of classes available on a pay as you go basis

microwave in the room, wifi ridiculously difficult to access

no activities for kids

were way more families and kids, than i expected for a resort & spa

the breakfast was excellent as well.

the staff was very friendly and the breakfast was great

breakfast every morning was amazing

the delicious morning continental breakfast on the porch to the cozy fireplace in the main living room, the albemarle was perfect

it was walking distance to grive park inn for the spa & restaurants

it has laundry facilities next to the swimming pool and work out room

the kitchenette in the rooms is very nice too

noise made by the other guests, specifically a group of kids

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

loved the layout and open spaces. breakfast and coffee bar is exceptional

there is no room service offerings but great access to amazing restaurants.

lobby bar is perfect place to relax and listen to great music

online states a mini bar & room service

bed was extremely comfortable view was nice bar was pretty

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

$75 pet fee was too much. parking should also be free. room was smaller than expected

pet fee is ridiculous! $150 smackers!!! wish booking.com would have let us know!

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since the pet fee is $75 per stay for up to two petss it would have been even more affordable

breakfast was very nice

was a leak in the fitness center and no plumber available on thanksgiving weekend, so some equipment was unavailable

the two women on staff were incredibly rude and short with me when a question arose about a pet fee

com or the rental agreement that was emailed, didn’t tell me about the extra pet fee (i always look for those since i have a small dog) even the website doesnt make it clear

pet fee was pretty expensive ($100), almost as much as the cost for a night

were disappointed that the pet fee was $100 for one night

location, great price, but the adverted as pet-friendly but was informed later that it required an additional $100 nonrefundable pet fee which

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

no pet fee for servicecanimals

no pet fee is wonderful, and staff were pleasant

the property is dog friendly with no pet fee which was awesome

excellent location for foodies & bar fly’s

loved the deck area with the pool, dog walk, and fire pit

location and having restaurant and bar in house.

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

the modern design of hotel and rooftop bar/lounge

wonderful roof top bar and restaurant

it is convenient and we appreciated the laundry facility

i loved the cleanliness and all the things in the kitchen

from the kitchen to the bathroom, every corner reflected care and attention

is a great little hotel with full service rooms that include washer and dryer and full kitchen

great location, large rooms with full kitchen

traveling as a family the space was perfect — including a sitting area as well as kitchen

room service for breakfast

the bar was fantastic along with the outside seating

room service was pricy. otherwise a good value.

i'm glad the gym was not busy otherwise the massage might have been interrupted

room service should have a wider menu, sometimes it s limiting.

parking was tight, had to overflow to a near by business.

facilities were clean, and my kids loved the pool

the breakfast buffet had lots of choices

staff was very personable and room clean and the breakfast was fabulous

the kitchenette was nice to be able to bring in a few goodies for breakfast or back from dining out

and surprise of pet fee , added during cost after booking/choosing pet friendly room

service in the bar was sketchy. understaffed.

the spa treatment was superb

we found a cute bar nearby, had a drink and watched football

staff were great. valet parking a plus. central location. great bar and restaurant attached.

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the basement speakeasy bar (in

the rooftop bar was our destination for evening libations

a breakfast basket is delivered to your room each morning with food that can be eaten in your room or

we loved the perks of having a breakfast basket each morning and the complimentary jeep service

only thing, but i do understand about, i wish they had gluten/dairy free combo for the breakfast basket, they only had either or

wish it had a hot tub along with the swimming pool

operating bar for drinks

breakfast was plentiful and good

the staff, the indoor pool, the location to biltmore village, and the breakfast/coffee bar.

clean rooms, great breakfast!

hotel as a whole was well maintained and designed. restaurant and spa on site.

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

room service breakfast had good options and was delicious

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch games

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

rooftop bar sunset was the icing on the cake

rooftop bar closed earlier than we would have liked for a weekend. small thing.

roof top bar on the ninth floor was excellent.

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

pet fee was low compared to other chains

a bar would also be a nice feature considering the price we pay to stay

i liked the lobby and the gym had a peloton bike which was nice.

interior, very friendly staff and nothing like having a restaurant bar that you can walk to

stool handle would stick and continue running morning coffee bar was pitiful

we picked this place for its reasonable pet fee and location and weren't disappointed

we traveled with a pet and it was such a reasonable pet fee

check in they did not have us in pet friendly room which i requested at booking

and the swimming pool

perfect for us as we traveled through with kids and a dog

there was also a problem with a pet fee requirement which was not stated anywhere on our confirmation

first, because of its location near the biltmore and second, because they are pet friendly

even though we paid the extra pet fee, we were given seating at the very front entrance with our dog

was listed as pet friendly, but no mention of a fee in listing/advertisement/or check out

when i booked the hotel there was no mentioning for parking and pet fees

the embassy suites by hilton always have the best breakfast.

kids loved it

they offered us water, and one complementary drink from the bar per night

we got there, the pull-out sofa was not made for the kids

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but they are expected

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

nice rooftop bar with fire pits which is nice on cool evenings

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

gym was not open yet after the hurricane

quiet space in the bar area to do business discussions

also, no posted hours for the pool or directions

there is a clear, large swimming pool in the back yard that also offers shade from relaxed reading

pricey being the spa wasn’t open or restaurant because of damage.

the stay was a great. enjoy the cabin also bar grill was fabulous. food was great.

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

amazing breakfast, friendly staff, quiet

cleanliness, comfort, and breakfast was all wonderful!

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

it was clean……rooms clean and spacious. staff was great. breakfast was excellent!!!

com, but there was no mention of the pet fee or how much it is

for years at another hotel in asheville but country inn & suites were so accommodating and the pet fee was so affordable with our dog that we have a new place to stay from now on

high $50/pet fee

i was able to bring my dog for a very reasonable pet fee and she enjoyed her stay as

pet fee too much especially staying for one night

no dining breakfast service

she had a blast on the kids zip lines

and views from room, common areas are well lit open & airy, amenities onsite, golf course, parking & hilltop views

the staff was great. i arrived early and early check in was no problem.

staff great breakfast good and excellent wait staff parking ready and dog friendly,

it was clean and the rooms were nice. great location and good breakfast.

the little kitchen was awesome

indoor pool, grills, workout room

indoor heated pool did not feel heated

otherwise property is clean with heated pool and gym

pool open

the only negative was the pool wasn't open.

visited this hotel 2yrs before this time and it is still as spotless,great service, wonderful breakfast, polite and friendly staff

the pool was not free of floating debris and the concrete surrounding it needs pressure washing

very clean; nice pool; courteous staff

the staff were very pleasant and helpful, and we enjoyed the continental breakfast in the morning

fantastic breakfast. people were very nice. convenient location.

friendly staff great breakfast has machines to do laundry

great breakfast

breakfast was a little small

full kitchen, jacuzzi hot tub, beautiful river views!

kitchen stove needed repaired front was falling off

the kitchen had all staples, all you needed was the food

first, cabin was new and clean. second, it had full kitchen with amenities.

wish i was able to tell from the listing just what was included in the kitchenette, i would have taken more of an advantage of it

the bed, kitchen and bathroom were clean.

didn't have breakfast.

breakfast was packaged muffins, granola bars, and coffee

breakfast was only instant oatmeals and protein bars

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

excellent breakfast

staff was wonderful, spa was nice. great breakfast

the staff fas good and helpful during breakfast

the breakfast was by far the best i have experienced at a hotel of this star level.

the pool needed to be vacuumed.

get a lot further in our summertime readings and soaked up the hot sun and views from the outdoor pool and hot tubs

was charged a pet fee of 75$ as i was checking out. expectations were not probably set.

the gym was cooled well and not humid

the bartender was so friendly and smart

we loved the lobby bar area

there is a little gym and an indoor pool

we had a pet friendly room and paid the extra pet fee

only issue is that booking doesn't tell you that pet fee isn't included

pet fee was too much, $25 per night

not made aware of pet fee until after we checked out and were home

was upset about the pet fee

breakfast was good as well, and the staff was very accommodating and helpful

also, large refrigerator, microwave, sink and even a dishwasher in the kitchen area

pool was too cold

location by airport and shuttle, size of room, mattress, staff

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

to building from back parking lot

location, breakfast, nice ac, clean room and fresh towels

shuttle from airport stayed late since my flight was delayed 2 hours

nice pool area with a hot tub, fire pit and clean towels

pool was out of service and had to pay 75 per fee. that was a bit high