i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

breakfast on the go was great, kitchenette was wonderful, staff was great

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

the full-service kitchen

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

the breakfast was fresh, hot, and had items other hotels did not

pool was great and breakfast was exceptional especially with kids!

the breakfast was awesome .very clean and neat. will come back.

pool was great and breakfast was exceptional especially with kids!

the staff was great. i loved the snack bar they have available for people.

only thing i could see that could've been better is better breakfast selections

also there was no fitness room as advertised

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast was great for a free addition

clean room, great staff and breakfast was very good.

the airport shuttle service was helpful to have and the drivers were all very kind as well

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

when i walked in all i smelled was what smelled like a dirty gym locker, the kitchen has black greasy hand prints all over everything, microwave had food in it,

spacious room plenty of storage dresser large closet shelves/hangers/iron/ironing board full kitchen dishes/utensils/cookware provided wifi tv sofa extra towels/pillows standard pet

the breakfast, not so great, though the coffee was wonderful.

only thing i didn't like that didn't have a warm breakfast the hotel need to progress as soon as

the advertisement also stated complementary breakfast but it was not serving it during our time at hotel

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

says pet fee but was told i couldn’t have my cat but they were sure adequate on running my card for

my son had a blast in the pool

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

no oven and the pool was not open and it was take outyour own trash.

towels upon arrival, fitness center had no ac so it was very hot

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

the free breakfast was full of choices

room was nice , breakfast buffet was excellent

fitness room locked, breakfast offering mediocre

needed more room service options.

no beverages in room room service starts at 11 am so you have to walk downstairs

room service took to long.

no room service!

late check out allowed us to sleep in and not feel rushed

nothing other than extending the swimming hours for the pool and hot tub.

there were tons of kids in the hot tub, shouting and splashing

came for the kids to swim always too crowded

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

we booked the room to have alone time away from the kids at home

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

very nice rooms . staff friendly and enjoyed the breakfast .

breakfast was good

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

no breakfast but it was covid policy. the shower drain lol because it drained really slow

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

i loved that there was no pet fee.

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

had to wait for them from laundry i was told

did not get room reserved. pet fee is astronomically high. the room was shower only.

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

staff at headliners served an amazing breakfast

good gym

the gym was amazing!!!!

they also had to wrangle all of the hockey kids the parents never watch

valet was great, bar and restaurant staff was great

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the fitness area/gym was great.

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

they said yes it has a kids menu

ol, gym) were

uld have liked if there was someone

beautiful hotel. clean big room. nice gym etc...

in the building was fantastic for breakfast or lunch and 2 min from our room

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

no wifi in room. penthouse was very disappointing.

wifi, slow

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some decent pampering

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

great drinks, dinner and breakfast (all free i might add)

location, excellent breakfast and food at 530 at night was enough for dinner

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

wish the gym was a little bigger

breakfast was delicious.

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the amenities such as the roof top bar and downstairs restaurant were out of this world

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

bonuses: it was well priced, & pet friendly with no pet fee

we ate breakfast and two dinnes/drinks while there

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

the lobby and gym are nice

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a

ohh and while free parking is listed on the website there is now a 10

and my wifi never got connected

i was exhausted and wanted to check a few things on wifi and just unwind

the rooms was spotless, the bar was a great bonus. food wonderful.

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

waffles for breakfast, nice touch! free shuttle to the airport, great!

no breakfast provided.

breakfast was available every morning

this point there is no continental breakfast until covid resides

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

late check out time of 2pm was awesome

no towels at the pool

people hanging out in parking lot

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

my sister left after helping me unload my kids and luggage and then left

it was nice and quiet and the kids were very comfortable and everything was walking distance

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

good location downtown. breakfast was decent

breakfast is always good

the gym and bed comfort

we couldn't cast disney+ for our kids, towels could be a little bigger

staff was nice, location was awesome and restaurant and room service were great

beautiful hotel, we loved the bar area. nice and comfy seating area..

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

pool was not clean

hotel was quite nice, good parking and close access to roads/freeways/airport etc

it was clean beautiful and plenty for the kids to do in the area.

i love the breakfast and i love the location and the room

was a comfortable bed, the room was set up well, the breakfast was delicious

staff. breakfast

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

good breakfast

location, breakfast, nice and comfortable room

breakfast - my kids enjoyed the waffles and fruit available

the kitchenette came in handy the location the value accept pets

the kitchen area

it had a kitchenette area with a microwave, small fridge, and a sink

had a small kitchen sink (though not a kitchen)

very clean, blankets and comforters clearly not washed frequently, light bulb in kitchenette area burned

the breakfast.

large room with full kitchen.

) was collecting laundry from the laundry room

breakfast was sparse; no hairdryer in room.

she was doing laundry and was gone for around 10 minutes

nice staff, clean and comfortable. good shuttle

good shuttle service

thing was the pool area could use a slight make over

the pool and hot tub

hotel shuttle

really nice, well appointed rooms with comfy beds, and no pet fee

great staff, comfy beds, no pet fee (yay

not enough vending machines and no pool

nothing really. pool is small but clean and nice.

i also liked having a pool table & bar available in the lounge area

location, helpful staff, good variety for breakfast, updated, comfortable beds, microwave , fridge

that there was no mention of a swimming pool in the amenities list on the booking site.

breakfast was good

hotel was close to the airport, had airport shuttle services, and the staff was kind and helpful

great to have a shuttle to the airport and back when trip was done

there were kids screaming and running up and down the halls at 12:30am.

i enjoyed working out in the gym as well

close to cleveland clinic and university circle and free breakfast

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

we got in late, but the bar and kitchen was still open so we could have dinner

i liked that the pet fee was only $25 and i had access to the outdoors where it was well-lit.

the $50 pet fee is outrageous and makes me want to leave the room a disaster

very expensive pet fee $50 (not publicized

the pool closed too early

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in the room

the onsite laundry facility came in handy, as we were there for a week

kitchen amenities were very nice, bed was super comfortable

well, i couldn't use the pool or hot tub due to it being winter and that whole covid thing lol.

loved having a kitchen with all full size appliances, and a comfortable seating area to watch television…much

laundry room was out of order my last 2 days

nice room, kitchen being available was a huge plus.

location, amenities including laundry, room layout, price

kitchen

full kitchen

the full sized refrigerator and freezer. loved the kitchen and dishwasher

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

the staff was helpful and friendly. the breakfast was good.

breakfast was awesome

although the breakfast area was open at all times, it was minimal

room was clean and comfortable, breakfast was available any time, very nice staff, good price.

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

got a ground floor room as requested. pet fee was only $20.

swimming pool

no pool no breakfast ..

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable

friendly and helpful staff. nice pool and jacuzzi,