unable to hear any noise from downstairs despite bar area being busy

one of the bar staff was a little abrupt at the end of the evening but the whine stay was lovely

staff were fantastically friendly and helpful, organising early check in and taxis

was pleased to find internal door access to bedrooms from bar to hotel so saved wearing a coat

lovely historic establishment. bar staff were lovely and the estrella was amazing .

lovely location. great stay & staff were very attentive. food & room service were first class

on reaching my room i found that the only room service available was cold i

loads of car parking spaces

character property with great parking and garden

we requested an early check in and had an email to confirm but when we arrived it was not on the booking

the waiters, waitresses, bar staff were also brilliant

all of the staff we encountered were efficient and polite from the manager, the bar man and waiting staff in the restaurant

everything was first class - the bar served excellent real ales

small grumble was the bar closed at 10pm on the sunday and we didn't finish dinner until 9:45 pm, so no time for a drink

a great welcome and excellent bar and restaurant.

50, we thought we would get last orders but the bar was closed

hospitality was excellent, the food was above expectation, and a warm welcome in the bar with open fire and an open fire with breakfast , exceptional value for

arrived just after my notified check in time and asked at the bar about checking in as there was no obvious 'reception' desk

it has everything you need, the kitchen, has cooker, fridge, microwave, toaster,kettle

bar lively, staff lovely have booked to stay

i am therfore turning this box into a positive until i have said enough to turn the bar gree

4h3 bar mqn...... horrible mqn

the view from my room was lovely and it was very quiet away from the noise of the bar area

the bar was very nice and locals were friendly

the room was a decent size and clean, the staff very welcoming and attentive, the bar downstairs serves excellent ale and the gardens have a lovely view of the canal

bar prices are good as well

good food and atmosphere in the bar and restaurant

food in the bar is very nice and responsible priced

the bar area and restaurant was modern and newly decorated

loved the room and bar area, the hotel was clean and we liked the decor

wifi kept cutting out

wifi was down so couldn't take card payments and we had no cash but allowed us to have tab for the

accommodated early check in & use of other room to change in as had wedding to attend

had to call the reception to find out details such as what s the wifi code and what time is breakfast - none of this was explained until you asked

you get a clean nice room, great location and parking included

evening meal and breakfast was lovely, again fully compliant with our dietary requirements

the hydrotherapy pool didn t work, the fruit at break fast was frozen, no parking near the room, a walk from room to spa no slippers provided, funny smell in breakfast room,

parking wasn't always easy

bed was really comfy, the room was spacious with lovely decor and furnishings

we ordered room service that was overpriced and poor quality

friendly reception and relaxed in the bar one evening, but can be closed mid-week

was no breakfast available on the first day, and the bar and public rooms were not open

ryan even opened the bar on request as there is a snug area with a nice fire, it was lovely to have a drink by the fire

also we loved the bar atmosphere and the

no bar open. no food. hardly any staff around

towers with my teenage daughter,good value for money,lovely brekkie,never got to go swimming as kids times didn’t suit,apart from that no complaints

the drinks prices were extortionate. the kids pool splash times were silly times.

bedroom facilities, very comfortable beds, family friendly swimming pool and changing rooms facilities, tasty buffet breakfast and very friendly staff throughout

lovely hotel we couldn’t use the spa as they had a power cut when we arrived but no problem

great bar and restaurant

breakfast excellent and having dined on two nights of our three night stay both occasions food &

everything, bar,breakfast,staff

excellent, room clean, comfortable, bar and dining areas spacious

we needed a beer bottle opener and neither of us had brought one so they collected one from the bar for us to use

very accommodating in the bar in the evening

also it was a shame that all bar one of the bedroom windows were painted closed ( couldn’t open

the bar staff , waitresses etc are brilliant

location was great combined with the excellent staff from cleaning through to bar and waitressing were absolutely great, always a genuine smile & helpful

the staff, ambience, food breakfast and evening meal, matress and shower.

restaurant and bar located on ground floor, food was slightly pricier than expected but for the quality you get i

private parking

wifi didn't reach my room on the first floor, but in a building like this that is hard to achieve

lovely breakfast. comfy room. clean. easy parking.

highlight of each visit is meeting up with the really excellent sharon on reception, breakfast, kitchen and entertainment departments

as it was an apartment with kitchen facilities it would have been useful to have a can opener in the drawer

though i didn't go in), efficient service

arrived very late, but both reception and the bar were open

breakfast is self serve, cereals, toast, full english selection, and was included in the price

i left before breakfast as it was a continental one being served after 6:00

cannot comment on the bar or restaurant as i did not use them

there is free car parking

good beers good food child friendly has most amazing minstrel ballroom ideal for wedding parties parking at a price

love the old place.. easy parking and located in town centre. big comfy bed.

quirky hotel bar and restaurant great staff good beers good food child friendly has most amazing minstrel

the bar was busy but we'll organised and the staff were very professional and helpful

the wifi dropping out on 2nd night.

of the room was kids sweets under the bed dust all over the worktops and chair neighbours were very noisy didn’t

breakfast....very poor

all areas of the hotel including dining room , bar , reception & rooms all cleaned to superb standard

breakfast really nice

love our breakfast , the eggs benedict and the pancakes which the kids and wife was having daily

kids running up and down the corridor mid evening but that’s idiots for you

place to stay in summer lovely beer garden for kids to play in,in winter big restaurant ,food lovely (little expensive on weekends but still

rooms could be updated breakfast choices could be better but was great for the kids.

value for money, great location, really lovely bar and restaurant

i ve given crewe hall and spa an overall rating of 10, exceptional and i stand by that rating because i don t think the

another positive point goes to the gym

very comfortable bed, excellent breakfast and conference facilities.

breakfast room and gala new year's eve gala ball

beautiful building great pool areas

parking, size of rooms, warm and comfortable, made to feel like a guest and not a number to fill

lovely reception area, bar and restaurant very clean, brilliant staff. can t fault it

on pool side (everyone did anyway), not sure if it’s a liability thing or because of the kids in the pool

pool/gym changing area fantastic and much bigger than expected

the pool is great too and a welcome relief for us and the kids

the breakfast was lovely and the hotel was clean

kids food was especially good

service, with a lovely bar and restaurant area

the music in the bar both on the night and at breakfast was spot on with some superb music

perfect location and the breakfast at the pub was delicious even at 7am, it was piping hot!!

liked that it had leisure facilities which include pool, hot tub, sauna, steam room, gym

location of the hotel was perfect for me and the breakfast was great

good location to cheshire oaks lovley breakfast

the breakfast was excellent

the gym ,pool excellent facility's

very friendly bar staff and restaurant staff

cousin who was travelling with us loved the intimacy of the separate rooms in the dining and bar area which gave a lovely ambiance where you could sit and chat comfortably

happy to accommodate children and even dogs in the bar area

wish bar had stayed open after 10pm

excellent food, bar and restaurant and staff

small gym and spa ok

pool & fitness area was very good

leisure centre was really good nice pool and gym

long walk to restaurant and bar from room.

nice clean pool area, good gym

nice large free parking. very nice grounds.

the room service

both myself and my partner enjoyed the gym and the pool

people on the reception at the bar and the spa

delightful staff. quiet room. comfortable bed. easy parking.

the girls behind the bar did everything they could to make our stay as enjoyable and comfortable as they could, i cannot

hotel rooms were spotless, the restaurant and bar was clean and the food was fantastic

good value meal deal in the bar area

the food in the bar could have been more flavourful.

noise from bar but stopped at 11.00pm

for the second time had am amazing time friendly staff and always going the extra mile for the kids

the spa was being refurbished, however we knew this before travelling.

kids absolutley loved the pool

staff were excellent, very friendly, great with the kids. pool facilities also brilliant.

the kids were treated like mini vips. made for a very enjoyable stay!

we had an amazing cooked breakfast in the morning

dog friendly too, early check in not a

great breakfast

breakfast was great

my dog was allowed to accompany me to breakfast which again was a lovely touch

not too far off the m6, great surroundings, plenty of secure parking and decent free wifi

the parking was amazing and the landscape was better

wifi easy to connect to and the rooms very comfortable

the wifi is not secure

very comfortable room with beautiful views across the golf course

breakfast is an amazing choice of both continental & cooked & portions are good sizes

the breakfast staff couldn’t do enough for us

staff and management, very attentive and lovely breakfast and evening meals, compliments to the chef

and polite staff, very comfortable bed, fabulous facilities and great value for money breakfast

friendly staff very welcoming great location onsite bar and restaurant

the sofa bed has 2 mattresses on top of each other, so it was too soft for 2 kids to sleep on it

kids were on the sofa bed in a family room, which didn't look very comfy

location, facilities around it like ev charging, mcdonalds, costa, m&s etc

pull out bed terrible, even for kids...springy and too thin

of 2 adults and 2 kids (4 and 13 years old) liked location, we were travelling towards lake district and motel is

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

we required an early check in and they were very accommodating to this

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

we were able to park our car right beside our room

this isn't a kid friendly property, it's perfect for couples without kids or with older children

breakfast was a little on the dear side.

went with 2 kids and husband

it would be nice if there was a separate area for kids because i struggled to hear what my partner was saying

the spa was very nice and comfortable.

asked for an early check in due to going to a wedding and it proved no bother

great location, easy to find, 4 miles from m6. lovely staff, fabulous breakfast.

great communication for early check in also gave telephone number for taxi for transport to and from event

clean and tidy, excellent breakfast & friendly hosts, what more could you ask for

the full english breakfast was well cooked and delicious

great location for us, very friendly staff, cheap price and late check out.

ev charging points immediately outside was a massive plus

very clean, quick check in, small bar and everything you need in the room

has ev charging which was essential as we have ev car

we also got a late check out of 1pm which was good

great staff, happy to accommodate an early check in. good value for money.

on departure i asked the young man at the bar if i should place the room key into the check out box

early and asked for early check in due to work commitments and they were very accommodating and

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

was no wardrobe in the room there is no lift to bring cases up and down other than stairs the bar was good but the coke was

the wifi connection wasn't the best

the breakfast wasn t the best but it did not ruin our stay

the bed was the comfiest i've ever slept in. both myself & the 2 kids were out like lights.

as we returned to a parking ticket for every day we were there due to registration not going through properly

the spa and gym is absolutely fantastic, the gym has fantastic equipment and is well laid out and the spa is

2 out of 3 towels stained and dirty. bed sheet had holes in. kids cannot use spa facilities.

loved the facilities such as the warm pool

the gym was amazing with lots of different machines and we loved going in the pool it was so relaxing

car park was very busy with spa and gym visitors

in hotel working bar and can eat lunch

the staff and breakfast

like staying there,good hotel for the price,staff very friendly and helpful, breakfast is good value

fantastic friendly staff really comfortable rooms and a very good breakfast.

early check in was available at no extra charge rooms were clean and

“cut off” point for noisy kids in the pool was not observed, and some areas around the pool looked a little “tired”

everything is great from parking availability, arrival reception, rooms, bar and

the facility of the pool, sauna and jacuzzi are very good and especially as they are included with the price of the

think that isn t clear is the use of of the basic events facilities etc tennis courts and crazy golf etc - there are signs that this has to be paid for separately even for residents

the gym and spa were great too

the breakfast was served in the bar and was made to order and very good

checking in and despite ringing the reception bell twice i had to go and find someone behind the bar to go find someone to check me

this was a cosy place to stay the bar was spacious and the food was lovely

the room was clean ,bed clean & comfy.the bar food was excellent ❤️

friendly staff who were happy to assist with early check in when we arrived early

the gym and swimming pool definitely worth the 5 per day charge

food delicious with spacious bar and great pool

wifi was very good

room service was only available from 5-11pm

room was lovely, having use of the gym was an excellent bonus

the breakfast was lovely as well as the staff who served it

breakfast was excellent, and the location was just right

night manager very accommodating offered to keep the bar open a bit longer

breakfast was very satisfying and the staff were very helpful

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

the bar and grill attached had breakfast between 07.00-09.00. too early for us.

liked the decor in the restaurant and bar

we stay in warrington, very comfy, great location, good value, like fact hotel/restaurant and bar in separate buildings as quieter for sleeping

the phone went to check, retrieve it and called us back to let us know-thank you the staff in the bar were equally as good and the food, including breakfast, was delicious and not overly expensive

easy walk into square for bars and restaurants

they had kids dvd's to watch which he enjoyed in the evenings

breakfast was lovely

everything about this place,staff and breakfast was absolutely fantastic.

really good choice at breakfast and loved the table

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

the property had a great bar, which was very popular

to find free parking within walking distance from city centre very clean good bar with friendly staff excellent

staff offered early check in as room was ready

cold water jug at breakfast

room was clean and well presented, bar was added bonus and great breakfast

it advertises that it has a gym (which is why i booked here) but they fail to say it's an external gym and you have to pay

very clean friendly staff pool table and other games were a nice touch breakfast lovely

spacious lots of bits for kids games and books for adults to read and chill pool and table football quite space for adults to

a excellent breakfast and kids eat free

could hear music from the gym room was hot

didn't feel the hotel was great for kids/family

kids running up and down corridors late at night and woken early every morning by noisy

the gym

with little kids, it would be helpful to be able to move it up high

gym wasn't open and was being used as a junk room and even though i upgraded my room from a

you can wander down the riverside path or pop over to the bar / restaurant and watch the boaters go by

the breakfast was fantastic and our stay was very enjoyable

didn't have milk in the room that's the only negative but just a short walk to the bar and they gave us fresh milk straight away

enjoyed our stay loved the room and we had our breakfast and evening meal in the boathouse, excellent food and lovely friendly staff will

parking is not private

the breakfast was very good the location was excellent near the city centre.

ate in the bar one evening and the food was excellent

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

from the front desk to the bar staff to the fella who brought us room service

the breakfast staff, courtney and steve, remembered us from previous visits as we visit often

voucher for a free drink in bar fifteen was a bonus

early check in as room was ready. central location, ten minutes from station. intersting decor.

central in chester,v clean and great bar downstairs

the staff at the bar were so nice, friendly and welcoming

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

ev charging was an absolute joke

the tv wouldn t work such as netflix, prime and more even though it was connected to the hotel wifi

great location, clean. nice bar area. great kids could use the pool

are a group of 5 ladies who came to chester for a day at the christmas markets, a spa afternoon and then a meal in the evening

wouldn't say i didn't like it but i think maybe a little more options for kids at breakfast like pancakes or

the bar downstairs was a lovely place to relax and the location was perfect for us

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a nice touch fitted perfectly, iron and hair dryer worked great

lovely little bar area for relaxing in the evening

good breakfast too

the hotel offers a good breakfast

i really liked the mini kitchen too

they have kitchen facilities and a beautiful bathroom

needed a proper fridge/freezer in the kitchen and some more utensils

spa room wonderful location convenient parking very clean lovely housekeeping staff wonderful

unique rooms plus they have a mini kitchen so you can eat in if you want.

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

early check in, central location, rooms clean and comfortable, great choice at breakfast.

gym was basic

actual room service not running past 6:00 on a sunday which was day of arrival , and no

great location in centre. quiet room. nice little gym. comfy bed

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

the location was great, very central. staff were super and very helpful. nice bar too.

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

top floor room had slanted ceiling so only ideal for short kids not adults

30 am with kids partying on the landing

clean bed clean towels, just the ticket for a one night stay, wouldn't recommend it for kids, bar with

top pub we were all made to feel very welcome. bar staff spot on

good beer choice and clean bar with entertainment on

the bar downstairs had a good selection of beers and wines

location and helpful staff cant remember the guys name who i met at bar working but he was a gentleman i left my watch in bedroom and the lady who cleaned it found it

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

cost of mini bar that is the only thing

the wifi didn't work for me but wasn't important.

comfy welcoming bar area

room service was charged per person although it was one delivery

bar is lovely with a great choice of drinks and wine

location great good parking friendly staff great room

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

bar service was first class all through our stay and great prices too

if it were not for that i properly would have been in the bar enjoyed

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

i asked if there was a laundry nearby where we could wash our dirty laundry

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

no noise from the bar downstairs

restaurant and bar had plenty to choose from

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

room service option

as we had requested an early check in, then to be told our room wasn t ready

no room service

was perfect, the staff, room service, room, location and the cocktails were wonderful

i requested an early check in due to organising a surprise party and this was arranged

no wifi, and no sound on television, which i had to complain several times about

the location. the gym and pool. air con in room. wifi. fridge in room. shared spaces

we didn't use the gym on this location but looked in to pool from spa and it looked great

the spa and location

g maybe

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

the bar downstairs is welcoming, the staff and locals are really friendly

the bar downstairs was quiet, cheap, and friendly

also the bar below has a great pint of guinness at a very good price

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

generous size rooms and fully furnished with everything you could need especially in the kitchen

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

fully equipped kitchen, spacious and modern