restaurant and bar still closed due to the virus with no food service at all

the staff was wonderful, patient & kind - explaining how the process works & then offering a late check out

bar and pool area were shut down

bar and dining room were closed due to renovations, but that was not stated on the website - these

cafe and bar were closed

pool was warm and open late

the pool and the location

pool was great!

cold pool. no hot tub

the pool being closed but it was foe good reason and by that we were happy im sure the next visit the

comfortable room, excellent breakfast, friendly staff

didnt eat breakfast

my reservation, i contacted the hotel for early check in

breakfast was also good

it was clean, the staff was very friendly and sandy does a great job on the breakfast!

- only offered a bagel in a bag pool & fitness area wasnâ

good location. good staff and good breakfast.

breakfast workers could have been a little friendlier and have kept the area a little more tidy

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was really good, the location was nice and close to everything we wanted to do

comfortable, clean, friendly, breakfast was good

the gym was a plus with the basic equipments i needed for my workout

beware~the woman that works the bar (jamie dark black hair) is very edgy

she also made sure i knew about the shuttle to take me to the game i was attending later in the day and the grocery store to grab a few

good gym

the roof top bar

bar is a wonderful space with a fireplace, and the drinks and service are wonderful

the antiques, stained glass and woodwork. the bar tender, mandy, was wonderful

my daughters and i had drinks at the bar good friday and the bartender was exceptionally nice and helpful

lisa in the bar was very helpful,she even drew us a map( i dont think we did a good job following it

particularly a the bar for drinks at night, and for breakfast in the morning

wish i could of ordered room service, no facility available

i could not use their wifi

st as at bar alison went out of her way to help us

this time i asked for early check in and late check out

the staff were extremely friendly. the 2 lady s working the bar were amazing and sweet.

pool is beautiful and clean

liker the mini kitchen

swimming pool was nice too

- gym and pool were rather small - and poorly equipped

and the small kitchen was great

room service was also provided in to-go packaging

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like most

hotel is beautiful but needs a better room service options for food menu also the drinks at the bar were very limited other than that i

the management has yet to reach out and i was only given a 20 dollar credit toward room service and free microwave/mini-fridge

we checked in no one told us there would be no room service

pool needed to be upgraded, pool hot, pool lighting and phone for emergency was off the wall and

the workers at the bar were wonderful, too

no pool, no gym, no laundry, even the

restaurant and bar owners as nice

hotel bar bartender was great. oh, and location was great too.

it was not breakfast yet, but she offered us two muffins, and went and got them, putting them in a bowl and

clean, friendly,breakfast included

my kids enjoyed the facilities as well

free access to the nearby gym which is a great gym.

both nights we were woken at 2:30 am by kids/ people running and yelling in the hallways

beautiful clean hotel friendly staff delicious hot breakfast there included

the breakfast

the breakfast was enjoyable and the coffee was also very good.

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

not stay on saturday night so we need a refund everything was nice to people were great and the breakfast in the morning was wonderful we would go back there

room service was quick and tasty

no room service. no food at all from 10 to 5

were having a staff party, restaurant and bar were closed

wifi connection was flaky all the time (laptop got disconnected every 3-5mins) (-)wifi was poor (+) the wifi was included, and the gym was functional enough for a quick workout (-) the free wifi did not work well in my room (+)free wifi. (-)wifi wasn't working for a day and the sheets were very dirty

dinner stayed open late and had a gym

breakfast was delicious and there was actually enough to feed my whole group of teenagers

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

tv, free wifi, enough space that my friends and i didn't feel claustrophobic

breakfast was just ok, but the pancake machine was great

d fall off account, however i was never informed it would be on card)

there were snacks available at all times and all you would need for a healthy breakfast

the breakfast options provided for the morning were great, and the coffee was excellent

towels were provided and while i didn't take advantage of the breakfast, the granola bars were readily available

we did not see any breakfast. the location was nor bad, not the best.

the place has been beautifully renovated and the complimentary breakfast is delicious: croissants, pastries, bread, eggs and coffee or tea

was perfect so was the pool and hot tub as well as our room and the space in it and comfortable

the gym was small but good

the gym, business center, pool, laundry, and restaurant were closed

i found the experience overall to be excellent - comfortable, clean, pool, exercise room, bar, restaurant

staff, pool & gym, interiors fresh and beautiful

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

our three kids were disappointed

the breakfast was delicious

good for kids

kids enjoyed the pool.

there was no free bottled water in the room, no refill of coffee when making up the room and the bar closed early unexpectedly one night

no recommended with kids

is unappealing and lighting is harsh, unsupervised kids were running wild in gym, hallways and pool, female bartender was unwilling to provide menu;

decent bar that we spent a little time at, too

gym was very basic. wifi was terrible and frequently didn't work

breakfast was complete

good breakfast, clean rooms and beautiful lobby/dining area, and helpful friendly staff

to our venue, ample parking, great breakfast options, clean room, quiet, endless hot water, soap/shampoo/lotion in the room, hair

fitness room had a good amount of space and options available to workout

fitness center could have been a little more up to date but happy it was there

breakfast needs a little more offering, healthy options like more fresh fruit

pool area was super cool on the roof n all

the room was comfortable and modern as well as excellent wifi connection

my son had a zoom meeting and they gave us early check in

the pool was great for the kids and the staff at the front desk was great

offer good choices for the complimentary breakfast

the breakfast was very good and saved us time by not having to go elsewhere before getting on the road

great location, clean rooms nice staff decent free breakfast, fair price.

comfort and full breakfast

i was shocked there were eggs and sausage for breakfast! it was terrific!

we had no light bulbs in our kitchen area

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

the stunnning lobby, the huge ballroom, and the tall, spacious rooms with huge windows and full kitchen, it was perfect for us

my sister and i could cook meals in a well stocked kitchen instead of needing to go to restaurants (we'd been traveling for awhile)

was so nice, the shower was hot and the pressure was decent, everything was clean, having a whole kitchen was great

room was beautiful the vibe is just so updated bar was awesome ud83dudc4f loved

clean, well decorated, quick service, bike rental, rooftop terrace, location, good gym

in was great, allowed for early check in and we were checked in and ready to start our day immediately

lounge/bar was cool and restaurant in the old gymnasium was interesting

gym can be updated

clean room & allowed my early check in. coming from california, i really appreciate that.

the location, quietness of the room, tv channels and services provided (breakfast, laundry).

good location. love having a kitchen. helpful staff. great price/value.

love the kitchenettes in rooms

kitchenette

pool was clean

location, friendly staff (minus 1 bar tender), and clean rooms

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

i just loved everything over there, the breakfast was really good and the pool we loved it.

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

friendly staff, comfy beds, big shower, breakfast

breakfast was not as great as i expected and they ran out of the muffins i had wanted

breakfast was great, location is a great location for walking to restaurants and bars, easy access

good breakfast choices. very nice staff.

spacious, clean, comfy room, great shower, great breakfast with great view over the monongahela, super friendly staff, 15 minute walk from the point

the fact that the bar closes a lil early

breakfast was not included. last year it was. this year there was a charge

free breakfast would make it 10/10.

helpful staff, clean facility, tasty breakfast, good location

very nice place. awesome included breakfast

were told breakfast was complimentary and then had to pay

out of spa rooms and gave us a handicapped room with a normal bath which isnt what we paid for

ate breakfast two mornings in the commoner restaurant

the spa king room was the best decision we ever made, due to going to lush and using a few bath bombs

location, staff, bar - favorite hotel in pittsburgh!

since there's no pool, there's nothing for kids to do

great gym

staff checked us in and made sure to acknowledge my 6 year old daughter and got her a kids pack of crayons and games

staff gave us a much appreciated upgrade to a larger room and my kids got their kids pack when we checked in

there was no pool. my kids were disappointed but other than that, it was very enjoyable.

the lobby was great from the bar to the very nice staff

had to offer due to covid restrictions (not their fault) and a full hotel that reserved the bar and billiards area for a wedding party

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

rooms with kitchen and spacious bathroom and living room area

and i get this, it wouldve been nice if the bar was actually open, but really i think that was

front desk staff was great, love the hotel style and the upper lobby and bar layout

the gym was great , nice to have microwave on the floor.

decor, lobby bar view

was amazing for pnc park and rivers casino

great location, helpful staff, good gym, comfortable and clean.

the fitness room is very small and so is the breakfast area

waffle bar was fun for the kids

trying to use pool area the one night, we went down about 8 pm and there was a family with small kids in the hot tub we went back down about 11 and they were still there

staff was very nice and allowed us early check in since our arrival was early.

breakfast was good

the sports bar inside the hotel was awesome, so we didn’t even need to go out for dinner, and having a

bills burger bar was excellent

great location, gym.

nice hotel, had a large bar and restaurant inside

i thought that the gym facility was outstanding

we ordered room service one night and it was great other than the caesar salad was not edible

also the small kitchenette in the room, had a microwave, fridge, sink, coffee maker but no cutlery or crockery

kids running up and down the hallway all night waking people up and other guests yelling

we enjoyed the friendly staff, and the room service as well

pool on top floor was a hit with kids, who also loved breakfast

good location, nice gym

my only complaint would be that i wish they offered a complimentary breakfast.

location - staff was great. quiet room early check in was great and appreciated

good wifi, decent room receptionist is ok, but not the rest.

city view wasn't great, but not terrible either. no room service or minibar.

dark room, small, bar limited, no room service, no info in room bout services.

i like the modern industrial decor and the small little bar restaurant.

we were on the 7th floor and could still hear the bar goers yelling, cars speeding down the road and car alarms going off until around 3am before

straightened room upon our return, and also the housekeeping staff was so sweet and obliging), room service (which honestly got messed up the first morning, but was handled beautifully), (-)dark room, small, bar limited, no room service, no info in room bout services. (-) service was slow both for room service and at the restaurant (the rebel room)

we did not have a mini bar in our room

i walked to the strip, duquesne incline, north shore, casino, heinz stadium, and pnc park

drunk hotel guests, dirt on the 'new' bar of soap

example: where the fitness room was

great central location. bar is not open during week days.

loved the early check in and really appreciate the 12pm check out

the bar staff were great

bar was great as well as breakfast

we understood with the pandemic that they were not doing room service, but we were upset when we brought our own food and were not allowed access to the

the spa was amazing! beds very comfortable

ry and jessica were professional and incredibly

that there was an option to accommodate two kids - the bunk beds

appreciate everyone making me feel welcome and dave and the bar staff were all awesome

has valley parking a bar and a restaurant upstairs with the most amazing view the elevator ride the lobbies are nice and

lexie in the bar was great

nice bar in the lobby

the pool was open from 6am to 11 pm

restaurant on site with bar was convenient and the food was excellent

pool open till 11:00 pm

not a lot of space in bathroom. no room service menu.

and they did not charge any pet fee at all

and the gym was

great breakfast via room service

nice restaurant downstairs. quiet room. good wifi.

the room service staff was timely and yummy

room service was awesome

surprisingly the hotel restaurant bar had delicious food

pool, staff

we were able to walk to pnc park, the casino and the duquesne incline

when i complained about that my wife's wifi connection doesn't work, i was told it was her phone

requested early check in - got early check in, but had to take 2 double beds instead of a king

clean, great breakfast, super nice staff!

the added touch for breakfast was more than i expected

the smallish breakfast and charge for parking.

the breakfast left a lot to be desired.

breakfast was wonderful. free parking in the city. room was clean, comfortable and quiet.

gym facility was terrible

the shortage of towels, in the rooms in the gym and in the pool.

also, none of the gym equipment (treadmill, elliptical etc) worked

i really loved that there was a free shuttle provided by the casino to take us there and back

to get to the restaurants and casino even without a shuttle

later in the evening we took the shuttle to the casino

had issues with the wifi on both my laptop and mobile device

and we did enjoy the pool

it was the driver of the shuttle service at the hotel

the pool was a little to cholrified

he was very rude and told me off while laughing and carrying on with other customers at the bar who had drank way too many and were almost disruptive to other hotel

the pool water was cold.

walking distance to heinz field and rivers casino

the bed was like being home. slept great. love the gym. everyone very friendly and helpful.

swimming pool was a great amenity as my son and a few other families with kids had an activity to keep their kids busy on a cold day

the breakfast....

pool closed

only thing that we didn't like was there was a fire in the kitchen and we had to evacuate in our

the room was like a little apartment and they had turkey sausage in the continental breakfast

great location to casino

it was quiet and my kids were able to go between 3 rooms

my kids loved the pool and breakfast. we had a great room to fit a family of 4

they have a bar and the pool is always clean you can smell chlorine throughout the hotel!

just not a granola bar and a warm box of orange juice like most other hotels

breakfast could've been better

breakfast was a plus and the pool was a double plus!

less than 10 minutes to upmc montefiore and rivers casino

staff was very friendly. room was neat and tidy. breakfast was fresh.

convenient to go to casino. close to breakfast restaurant.

pool closed early at 830pm before the sun was down

clean, friendly staff, nice pool, free complimentary breakfast, good for the price.

like the pool and fitness center

the pool was nice, but a jacuzzi or heated pool would have been nice.

the pool is great, not too big and not too small

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

their and it was a blast it was myself my son and 7 other kiddos the staff was very kind and the breakfast in the morning was phenomenal

the room service stopped @ 8:30 pm so i was a little disappointed in that.

you don t use valet parking,there s a good chance of getting lost

beautiful hotel, great breakfast!!! wife and i were impressed!

room service is not available in the morning nor afternoon.

parking with the room.

breakfast wasn’t that good and the next morning the pool was out of order

my kids were able to unwind and have some fun in the pool

pool was closed cuz of covid

breakfast is very good.

it needed a good shampooing, the couch looked like it needed a good scrubbing, and the little kitchenette needed a better cleaning

my partner used the gym and had no complaints

ice maker works, pool works, staff was plentiful,,breakfast was amazing

in really late due to a late flight

the continental breakfast and coffee was delicious

breakfast was delicious

loved the landscaping and loved our room had a full kitchen

nice large room with 2 comfy double beds good wifi clean bathroom basic complimentary breakfast

room was spacious, the staff was friendly, early check in was nice, nice simple breakfast (raisin bran, cheerios, bread, juice, apples, mini muffins and cinnamon rolls)

breakfast was as expected for the price of the room, very limited.

i only had coffee, juice and fruit for breakfast; it was ok; the location is fantastic

room was spacious, the staff was friendly, early check in was nice, nice simple breakfast (raisin bran, cheerios, bread, juice, apples, mini

the pool and breakfast

staff really nice, hotel was convenient to train and breakfast was great.

good breakfast, dried fruit and oatmeal, frequent replenishment

gym was also clean and included all basic training devices

very clean and comfortable they also have a complementary breakfast

gym was poorly setup and maintained: 1)2 threadmills: one was off; the 2nd one wasn't fully

we did not check out the extra amenities (pool, gym, etc

found stuff under the fold out couch along with stains all over both sides-none of my kids wanted to sleep on it which i don't blame them

but to be better than other hotels, i would recommend the hotel to have a diverse menu for breakfast

pool still closed, blaming covid, which is absolutely ridiculous

they let us check in early which was helpful since traveling with kids and attending an event

was a lot of loud noise coming from kids in the open restaurant right next to the check in desk

pool not open and no breakfast bar due to covid-19

there is no restaurant but a breakfast/coffee bar - with ridiculously poor choices and even more ridiculous prices

was recently remodeled. had a bar which was open until 10:00 pm

i think the bar needs to be open until midnight

the room was spacious and clean. the hotel had great amenities like a gym and restaurants.

cost, quality, gym, pool, bar

like the bar and the restaurant

the pool, gym and bar were a plus

and the pool was great as well

front desk staff and the morning breakfast attendant were both as good as anybody could have ever expected

was cold not good quality; gym equipment was broken; someone’s pizza box and crumbs on the floor for days in the public

i liked the bar area, karaoke and the friendly staff

in friday night as the desk clerk was alone and had too much issues going on with the (team) kids running around hotel while their drunk parents sat in the dining area

kitchen staff went above and beyond to make my kids feel special and welcome.

the kids enjoyed the pool, and we liked the fitness center

breakfast could have had some gluten free options.

obviously was a family with kids staying directly above my room

could have a larger space for breakfast

laundry room was rundown

kitchen

kitchen in the room was the thing i needed the most

location was good, the staff was nice, and the room had a kitchen, complete with a stove top, microwave, and full-size fridge

kitchen in the room

the service at the bar was quite good. i had no meal, but the french onion soup was fine.

the queen beds are large and more like kings, which is nice when traveling with kids

it is a comfortable room!, the gym was good!

bar and bar tender super

next time i’ll use gym too

having 3 kids and traveling over 18 hours was told when we called it would be set up

dirty laundry was piled out to the evaluator

was good for a night away from the kids

you for supporting my request for early check in

he went into the laundry room and folded some towels from the dryer for me

so when we found out it was closed i had 3 very disappointed kids and had a little ruffer nite with my son

great breakfast, nice staff! clean, comfy, big room! working cable tv!

offered water everyday, clean room, fitness equipment

very quiet, comfortable beds, huge tv!! pool and fitness center open!!

of communication available about renovations and attempts to provide gym and pool with nearby la fitness

the laundry facilities were easy to use

good value... full kitchen... comfortable room.

breakfast was inadequate with muffins, granola bars, oatmeal packets, and coffee

he was busy with another guest but still gathered up the kitchen appliances, pans and dishes for us in no time

the laundry availability. parking available

the traffic trying to get out of the parking lot.

the weather washed some rocks into the parking spaces so those should be swept up but that was mother natures fault

getting out the parking lot was a times difficult

the breakfast bar area could have been a little bit bigger with more seating available

the hotel smelled amazing, rooms were clean and spacious free breakfast is always a bonus

large enough parking lot that accommodated my truck and trailer

unusual sink is too high. ok for me but not good for kids or some handicapped.

was great but maybe they need another sign or two because getting into the parking lot is somewhat confusing

the bed was a little stiff & the wifi was spotty. had to step outside the room to use it.

they had espn and free internet or good wifi

o disabled), a disabled elderly woman, and a mom trying to find a new place for her family

only option was a 1st floor room by rowdy kids

friendly staff. very large rooms. clean hotel. good breakfast.

kids were a little disappointed because the pool wasn't open

good room, pool and gym were nice

clean room great bed, good breakfast and great staff.

i liked the spa tub and how clean the room was.

spa tub wasn’t powerful enough and the price was a little too much to not include anything

the spa tub

excellent breakfast. friendly manager.

breakfast was limited

amelia in laundry and the rest of the housekeeping staff were

the breakfast was amazing!!

friendliness of the staff. hot breakfast.

monday leaving i put in for late check out at four

my purse and bags out the room instead of charging me $20 but i'm a member and requested for a late check out and 2 females came in my room fought me and my babe police came pressing charges and

thru the walls rooms, pet friendly for no extra fees; laundry facilities on site; free extended late check out up til 2 hrs later if needed

the late check out

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

laundry took four hours to clean and dry

the laundry is very affordable and there are alot of great restaurants nearby

doors and guest laundry room

laundry aide was appropriate location privacy provided wifi connection

it's also close to oakmont bakery (the best breakfast in western pa

our room was was great and we loved the kitchen and refrigerator available to store food

great bed with lots of pillows. :) liked the kitchenette. super clean room/bath.

breakfast was really good too

cold breakfast sucks! covid-19

the sausage served at breakfast was tasteless.

the breakfast bar had fruit that was over ripe. it had oatmeal but i would have enjoyed grits.

the stay, the staff, the breakfast were all great!

pool. coffee all the time available. parking available. invoice performance for work needs

breakfast was a typical continental style meal

the cleaning staff did not honor our late check out & made excuses for not going down to see the list instead of just apologizing for

breakfast was great. everyone friendly

breakfast was the usual hotel breakfast, which is fine with us

the breakfast area could be moved into a separate room or area

and in the morning following our stay she was more than hospitable with serving us breakfast

later breakfast end time i’m saturday

breakfast was amazing! check in easy. front desk employees very friendly and helpful.

your manager. she was awesome. and the breakfast was the best.

good location. quiet room. excellent breakfast.

great breakfast. staff was helpful and attentive to our needs.

the gym was a little bigger, a hot tub (which was my fault for not looking in the descriptions)

allowed early check in and late checkout.

very clean, great hot breakfast, convenient location.

i thought the pool water was to cold

excellent beds, shower and pool.

it's a nice facility ....has a nice complimentary breakfast ...pool and fitness room.

the breakfast was good

breakfast was bad because of the covid virus.

breakfast was extremely delicious. with a hot food selection that changed each morning.

breakfast, clean room, extra towels available on request, someone always at front desk, easy access

there was a breakfast included

cleanliness and breakfast

breakfast was delicious

nice breakfast selection

lady at the front desk told me breakfast was from 6-10am so my daughter & i went down at 9:30am & it was closed

breakfast was amazing they could serve more than eggs daily and sausage but all in all it was

when you have little kids to put in the tub, it's not cool to find things floating around that aren't from you

breakfast was nice but indoor pool was cold

everything!!! we brought our 2 kids and dog and felt very comfortable.

we were greeted each morning at breakfast with smiles and staff made sure our needs/wants were met

early check in was awesome. nice location to shops, university.

the kids loved the pool

king rooms are great two tv's a sofa bed as well as a king size bed small pool gym area, next door you have dick's sporting goods and a cinma place as well as other shops and

one of the reasons we picked this hotel was because of the swimming pool for the kids

pool and outside deck

pool closes too early

i thought the $50 pet fee was too much. should not be more than $25 per pet.

comfy food - breakfast and dinner, whirlpool

great for kids because there is a huge parking lot with some grassy areas outside for them to play

the room was very clean, and breakfast was great.

the pool was closed the second day

very friendly staff, rooms clean, pool was very nice

shower room and changing room attached to the pool

wish pool and breakfast were available.

i think that the pool should be open later and/or open sooner

great restaurant nearby no pet

easy check in, close to airport. breakfast included.

awesome breakfast and pool!

excellent service from the front desk to room service personnel

was wonderful including the staff, comp breakfast, parking, and location

left to early for breakfast had to catch flight every thing else was good

info said they had an airport shuttle, and they did not.

bar lacked options as compared to past satys

cleanliness, staff, breakfast, landscaping and fitness center

no shuttles to airport

nice size rooms , and the bar /kitchen stays open until 2am