very nice people i worked late that night so they gave me a late check out

there was a grocery outlet and a laundry mat close that we used

are decent (better than expected from the photos), i appreciated the bathtub and also coin-op laundry

laundry and vending on-site

the laundry was broken

everything was great. the pool was wonderful. the hot tub was wonderful. the staff was perfect

the breakfast was fantastic

very clean room. pool was the best we've had at a hotel and so clean.

great if you have dogs or kids

nice amenities, gym, hot breakfast, hot coffee snd tea in the lobby 24/7

loved the daily breakfast

from the moment genevieve greeted us through breakfast before departure, the hotel and staff were amazing

wine and cheese , bed , breakfast

breakfast was delicious

they were even kind enough to allow us a late check out

great spa bath , reasonably priced

breakfast was muffins and coffee

convenient location & great spa tub

don’t like it because it said it was a double room and had spa tub in the description when i did the reservation

price for the location, cleanliness, breakfast, friendly staff

parking lot was very small and tight.

for off-street parking but the spots were really tight to maneuver into

the breakfast buffet was lovely and delicious

eakfast was also great

great breakfast and evening cheese and wine. great for meeting other guests

massive lap pool, basketball net, shuffle board

a lot of fun things for the kids. shops and restaurants nearby.

the activities for the kids ... great location

location, amenities, decor, pools, spa tub in room, good breakfast. very comfortable.

great breakfast. clean rooms, nice beds.

beautiful grounds and pool area

the gym opens at 7am not practical for anywho who works. there is one very small elevator.

spacious suite, helpful staff, fabulous breakfast, convenient laundry.

we also did laundry in the laundry room

my kids didn't want to leave it was such a nice place

room service was the fastest i'd ever experienced

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

free parking

and my kids loved the heated pool

loved the free movies the kids could rent and the very nice front desk staff even made

good wifi

are the best , food is great , however our room was on the corner near check-in and the valet was parking in front , the cleaning staff and other housekeeping were literally right outside our

and service could have been much better in the bar for dinner

the pool is off limits for kids! did not know begorehand.

spa was great, farley's bar is very comfortable and friendly.

location. pool

we had an early check in and they brought us up a microwave in our room because of my dietary needs

across the street were many better options for breakfast.

the room was clean and comfortable and my kids loved the pool.

pool for the kids

good laundry facilities.

sorry to say...the breakfast

i’ll give you more example your front desk person doings laundry while answering the phone while checking you in and getting a phone call for repair

very convenient, nice kitchen

property, very clean, centrally located, kitchenette was a welcome sight

i had breakfast elsewhere, so i have no opinion on that

breakfast

breakfast is bare minimum but if you can get by on concentrated orange juice and a bagel with cream

breakfast is simple - resort mgr will watch you closely as u pick up the muffin/cereals

the breakfast would have been great

noise level. i heard the bar activity from my room.

,rooftop bar was great

the bar was a bit dead

loved the coffee in the morning and the spacious on site gym is the nicest hotel gym i have ever seen/used

rooftop bar was good, but could use better sun shades

comfortable area for continental breakfast where they make you waffles

full kitchen with 4 burner stove , oven, microwave, large fridge!!!

and i like unsweetened oatmeal packets for a sugarless breakfast option - again, my thing

having a separate little kitchen area was nice.

breakfast food was minimal.

they were able to arrange an early check in and check out which helped our schedules a lot

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

hospitality from all the staff, good coffee and breakfast, nice property with gorgeous flowers in boxes and planters, parking, and especially loved

wish breakfast went longer in the morning

the breakfast was good and the staff were really friendly and helpful

the breakfast was good, room was clean

their breakfast was great, everything was there for you to take up to your room

we had requested early check in and adjacent room which were not ready so had to go away for 3 hours and come back

parking was easy, breakfast was good!

when we arrived we managed to get a parking space & an early check in which we were delighted with

free parking was a bonus

there s not too much parking spots.

kids staying downstairs wer very loud and water pipes were noisy but otherwise very nice place

street was noisy, but we liked the two twin beds for the kids

also had a double bed and two singles in the second room which our older kids could stay comfortable in

no guest laundry

staff were friendly and helpful and able to facilitate early check in and baggage storage

was paint or fingernail polish on one pillowcase, the plumbing is exceptionally noisy, and the laundry dryer whines like

cant open the doors... its hard there is no laundry in the hotel wifi is not good

laundry in 5 minutes walk

staff was super friendly and accommodated my request for early check in

kitchen without table and chairs

was not clean, back wall of toilet was dirty, microwave was dirty, kitchen sink faucet was loose

small kitchen area

room was lovely and spacious with a little kitchen area

didn't use the kitchen

location + availability of early check in. it seems well runs and it is clean

outside looks nice and good location and good gym.

the gym is 3 exercise bikes

is no gym, there was ongoing construction (and no rate compensation) plus the meal facility wasn't

no cutlery or coffee making facilities even though it had a kitchen, microwave and

the ‘breakfast’was a choice of tea or coffee and the ‘kitchen area’ was full of tramps

no equipment in the kitchenette area not even a fork

the kitchen staff is a bit unfriendly

the room was amazing had a cute small kitchen and so much space , the closet was huge !

suite with well supplied kitchen, very comfortable bed

felt safe in a really good location, central to what we wanted to do with kids

kitchen was not well stocked

there were kids in there as well

don’t not like anything, but if i can recommend something, it would be to add an in house kitchen

neema was very helpful with an early check in

easy early check in. very gracious front desk greeting. great location.

early check in

had called a day before coming down to sf to see if there was any possibility of an early check in due to a booking mistake i made and flying in to sf at 7am

good location, powerful shower, cable tv and helpful staff - allowed us early check in!

laundry room available for guests

free parking and our room is well prepared earlier than check in time, therefore we able to do an early check in for a good rest

need to fix the laundry room door next to our room 112 because it made some noise but only in the morning so it was

safety place, laundry room is clean but little expensive

suite was set up where the bedroom has the 2 beds where the kids stayed and the king bed was in the main area

room the 2nd maybe you 3rd rule of biz, the cousthere is alwise right he'll the strung out kids working at the carnival know that and if you read this do yourself a favor grow up and don't

traveling with kids means you’ll always have snacks on hand and keeping them chilled in the room would have been

were going crazy people yelling and running i still don’t know what it was, but it terrified my kids

we left our car in the parking lot and either walked or caught bus 28 when our kids got tired

we asked for early check in and were accomodated.

the food choices at breakfast were nice and convenient-fresh apples were a treat

location, breakfast, quiet rooms, friendly staff, and clean rooms

it is in a perfect location, the rooms are clean, the staff is nice and the breakfast is delicious

the breakfast was good

no towels from 12-3 (laundry time); came back to room in afternoon to no towels

relaxed, bright, friendly and has an outside pool which the kids loved

they offered a year round heated pool and continental breakfast as well

breakfast was all carbs, i would like to have protein so how about offering hard boiled eggs

they offered a year round heated pool and continental breakfast as well

the kids enjoyed the all day snacks/drinks (pastries/juice) the great location allowed us to walk to

different location but would definitely stay here again because we felt safe staying here with my kids

the room did not have a microwave or refrigerator which is a bummer when you are traveling with kids

st , david was very accommodating driving my truck he allowed me to park in a perfect spot , very clean rooms , they go above and beyond in

very relieved to have picked this area with two small kids, able to lots on foot

breakfast is really really sparse and simple. teas, toast, and jam, packaged danishes

we are on a road trip through california with our kids and loved how spacious the room was

we were traveling with kids and love that neighborhood

thankfully i watched all my kids get out but if i didn't i know some cars would've been damaged

good value for money breakfast was basic (cereal,coffee,sliced bread) but not bad overall rooms were

i helped one of my fellow travelers park their large truck, and they were very nice, as was the property

free parking is also a great option

on site parking was great and the hotel seemed to be in a safe area

great location with parking. renovated rooms, very clean and comfortable, cozy. fresh bathroom

the bed was comfortable, room service every day & towels changed

rooms were clean. good parking in garage, close to lots of restaurants, good location.

wished they had a room service for visitors leaving early and need a quick bite before flight

skip the room service. food was mediocre considering how good the restaraunt downstairs is.

spa tub was exceptional the room was huge staff were gracious and courteous with out being

the restaurant and bar also very

food delivered by room service was tasty as well

the only thing missing is room service

parking is extremely expensive

apartment with lovely big rooms and bathrooms and a well set up kitchen

included would have been more convenient as the we were staying with kids especially given the weather conditions it was difficult looking for breakfast

was a terrible vibration in our kids bedroom

no chain lock at top of door to keep kids from getting out

there was plenty of room for me and my husband and 2 kids (4 & 6)

drunk kids running around at 1 am, then workers walking past on their way to work from around 5:30,

2 adults & 2 kids

the fence on the balcony on the pathway upstairs i think it’s not really kids friendly, so keep your eyes

breakfast good, kids especially loved the pastries

here with the wife and kids for some christmas celebrations

my kids love the softy banquets

we travelled with 4 young kids and we were able to walk to the popular pier 39 on the wharf (there and back) without

only the type of the shower, it hanging on the wall. a bit difficult to shower kids

tiny microwave, tiny sink and bar fridge only

hotel sells day-passes to the community center across the street, and you will have access to the gym, yoga, spinning classes

the bar next door (affiliated with the hotel) is a hit

the bar next door and loved the rolls and coffee in the lobby with comfy couches

the bar is beautiful too with great decor and a cozy fire and ambience, definitely good for a few

no early check in.. no parking since the place was packed.

at the front desk we were greeted by the friendly staff that was kind enough to give us an early check in and parking for the day

he had his earphones on and seemed occupied when we inquired about an early check in

we arrived early and they let us store our bags (4) for a few hours and then let us do an early check in at

was really clean. great staff. got an early check in which was great after a long flight

location, helpful staff, laundry room

room was very clean and i appreciated the available laundry facilities

laundry service available, nice size of bed

guest laundry

room size good, breakfast was good, great location, onsite laundry and ice machine

parking/no pet fee and are allowed

a small gym

nice helpful staff. modern furnishing. laundry and gym facilities.

gym, laundry room, location and comfortable beds.

an added bonus was the guest laundry & a good

great having a guest laundry and breakfast cafe on site

breakfast provided was fresh, individually prepared, great flavor

hospitality was wonderful and the snacks available in the evening, then the delicious breakfast were well beyond our expectations

delicious breakfast & afternoon tasty treats

daily breakfast healthy and delicious

friendly staff, nice rooms and great breakfast!

many school kids staying there

for a small hotel, the rooms were updated and they had a great breakfast

clean, comfortable beds, great breakfast

parking and breakfast was a nightmare.

perfect for kids

the lack of laundry facilities was a struggle.

great staff, good location for piers, good pool

games room and gym both great

amazing location, great staff, very nice gym.

the games in the lobby were a big hit with my kids

spa and wellness facilities are advertised but do not exist

they had non-alcoholic drinks for the kids and wine/beer for grown ups

were all lovely bar one lady who seemed a little abrupt when we were checking out, and was going to charge us for

there should be a shower for guests who ise the gym before they are able to check in

very nice bar and restaurant as well

the rooms my kids were in were nice and clean

only complaint was the noisy neighbors with hyper kids running around next door.

y for room or go to lobby for free

destination fee was refunded in coupon for our breakfast and free high speed wifi and cable car tickets, the location is excellent to take bus or cable car, a walgreens, in and

no free wifi and costly for each device each night, not ideal when you have kids

general manager gave us an early check in at 7:30 am without any additional charges.

the wifi and the trafic noise

wifi was non existent

thought the access to the wifi was very poor, i had to sit on the steps by the office to gain access

view and wifi were bad.

in a $35 up charge for ‘early’ check in

gym facilities were a bit sparse

usb wall chargers all broken, had to go to the gym to fill up our water bottles,

clean good location. bed comfortable and bathroom clean. used laundry and was well done.

i asked for an early check in when i booked this ages ago

parking, free breakfast, kitchen in the room was a good surprise, good location, friendly staff, cleaning every day, you can

room comes with a small kitchen and it’s really convenient

comfy beds. the kitchen - nice surprise and truly came in handy. room set up.

lounge area, large screen tv, separate kitchen with all the bits, large bathroom, and giant bed

kitchen for longer stays. but basically i like everything here.

location, breakfast and gym

location, gym and outdoor patio were great. staff was friendly and welcoming.

gym is excellent

guest laundry on level 3 with 2 large washers, 2 large dryers ( both modern with loads of cycle options)

they offer complimentary coffee/tea and biscotti every morning and also complimentary laundry room with free detergent and dry sheets

great to have a bath in our room, allowed kids to enjoy the facility

great location, kids friendly, clean, comfortable room.

the rooms aren't huge, this hotel is a wonderful base to explore san francisco, especially with kids

nice to have a swim in the pool and hot tub after a long day sightseeing

great location. year round pool.

late check out

were thin and can hear kids in next room also heard lots of footsteps in from the penthouse in room above

the location was great for my kids.

my wife and kids, 11 and 9yrs, were happy with staying there

we will be back with the kids next time

kind staff, great location and lots of games for kids ; even if i do not have kids my friends did and they were very happy

love the game room and courtyard, kids wanted to spend all our free time there

perfect for family and kids

within walking distance to everything around fishermans wharf, great games room, nice and cosy gym facilities, friendly staff

kids area within the hotel. proximity with pier. easy access by car.

a heated pool would be nice. the kids were bummed they couldn't go swimming.

pool appears to be heated judging from the number of kids in there when the weather was cool and rainy

we also weren t close to our kids who had a separate room, though we were on the same floor, so it worked out okay

excellent location, large room with comfortable clean beds, hospitality staff and bar service.

bar and lobby area cool and convenient and fire pits outside great

friendly staff. good room service. good perks. bed and bathroom were clean and comfy.

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for other travellers

spacious room, location, s mores for the kids, inviting courtyard, italian restaurant

parking was pricey and if there was room service it was easy to figure out how to order it!

also, regarding the free hotel wifi, i was not able to get on to it for my entire stay

the king room was spacey and included a table which was great for meals with the kids

fruit bowl at reception in morning also a help with kids

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

amazing staff free parking. distance to everything. early check in

not good with kids who are trying to sleep

ankly it scared myself and my kids)

wifi

thout request) to a large family suite, with a king bed & 2 queens, my kids were over the moon

there, they upgraded us

the room was renovated and clean! free parking! definitely a great value!

same thing with kitchen and room services

the pool area provided towels

room service was fast and filling

were a few families there that didn’t watch their kids very well, and the kids were running around and some left trash laying around

the pool was great the complementary drink hit the spot.

got early check in at 12:30 pm 4

very kindly gave us an early check in and provided information about the local area

great spacious room. loved the closet space. very accommodating to our late check out.

we could even park our small rv in the parking lot

the people at the reception were nice and allowed for late check out

i really liked the beverage bar it was a very nice feature.

it would have been convenient if they offered an early check in option.

location is just excellent and we enjoyed very much the italian restaurant and bar below the hotel

location staff was super friendly early check in was possible

i appreciated the self service laundry and cheap airport shuttle service available

small partial kitchen with plates etc

kitchen was well equipped. balcony was nice. convenient to the store and restaurants.

no music the two nights i was there but a lot of noise coming from the bar and kitchen

other items from kitchen were wonderful

late check out was given with out haste

good quality of wifi

also i love that there is parking that lets me not focus on tickets and moving my

coffee machine is not working and water not available and no room service

has free parking by availability.

wifi excellent

very noisy bar on the first floor.

if ya don’t like the sound of trains or sensitive to bar noise from the patrons below this may not be the one for you

the noise coming from the bar downstairs is terrible, the bar is independent

good local bar and coffee shop and good options for food walking distance away

the bar on the first floor makes noise all the night

spa tub

parking lot was full had to park on the street

location, clean, comfortable bed, good shower, secure parking

parking and location was easy access to point richmond

finding the parking lot in the dark is also difficult

very clean, out dated rooms and gym

for example, some of the machines in the gym were not set up

very good location close to japantown and good restaurants. good gym, good breakfast.

interior patio and gym

location wine bar at night and coffee in morning

wish the bar had happy hour and appetizers

early check in. location

has good fitness center and laundry

clean. beautiful pool.good breakfast.

clean, secure, quiet, gym.

great wifi, excellent gym

great wifi connection in-room & on property in general

have to pay for parking.. not a lot of food options at the bar for families/kids.

would have liked a breakfast option other than the $28 buffet

breakfast alone is $32 so would only do as part of booking

wifi was very weak. i had to come out to the corridor to connect to wifi and email.

wifi connection in our room was weak and we had to connect in public areas; fortunately those areas

very stylish, good place, good breakfast

the staff was accommodating, friendly and the breakfast was very good

the complementary wifi worked perfectly

loved the gym and warm pool, the room's clean the view's great! loved it overall

we love the clean room and the area!. its spacious enough for us! the kids love the view too!

the pool and gym area were nice, and also walking distance from many restaurants and shops

located, really clean, very good breakfast, good sized rooms, nice pool, friendly

of covid room service was only if you called early in the morning and request room to be cleaned

wifi was not working from our room so we had to get into the corridor or downstairs in the lobby

wifi is great, stable, with fast downloads

the breakfast room is very nice

daily room service a rare treat these days

even though the breakfast had plenty of options, most of them were quite sugary.

renovation with some noise and no pool or laundry, due to the restoration

the property needs painting and the laundry room is raggedy

key didn't work for the laundry room. pool was closed during heat wave.

my only issue is they don't have a quarter machine for doing laundry

of the light bulb next to the beds was broken, and the laundry machines are out of function and broken