the wifi is strong, i was able to chrome cast my devices to the tv and stream shows

location for chase centre great staff clean, large rooms loved the robots delivering room

), great gym facilities, hotel is walking distance of the giants stadium, automated robot room service to

the gym was well equipped and spacious

rooftop bar and restaurant with super service and amazing food and

gratuity to room service but acted rude when i didnt tip again

one thing to pay for the room/room service but it's other to have to pay $55

roof top bar was beautiful and food was excellent.

server at the rooftop bar seating area

with valet parking, the check-in, the room was beautiful and exceptionally clean, the rooftop bar was amazing

close to oracle park, appears safe, has rooftop bar, and free complimentary breakfast

i requested a late check out (paid a little more which was ok) and everything went so smooth

gym was well equipped and not too busy

staff and complimentary breakfast was amazing

very close to oracle park! really good breakfast.

the lobby is spacious, with a wonderful bar and courtyard

the coffee bar downstairs was nice and convenient

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

fitness center, clean room

friendliness of staff coffee bar excellent healthy foods clean room

being able to park within eyesight of my truck

i used the gym which was good and had breakfast on the rooftop restaurant

lovely restaurant and roof lounge on the top floor with a beautiful bar at the lobby level

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

of noise bleed from rooftop bar and no full length mirror

great mini bar - comfortable bed - rooftop bar - everything you need for a perfect night in

love everything maybe the only thing i d like to see is a pool and a peleton in the gym

there is a $35 not optional destination fee that must be used in the bar/restaurant

the gym was also really nice

the bar so, drinks were great, the service was on point

would have liked for the bar to be open a bit later

breakfast was fantastic and so many different options

keurig coffee machine, fridge, mini bar

was still excellent (but felt lied to at first) eggs were a little runny at breakfast

gym & pool phenomenal

location, very helpful staff, especially at the breakfast that was very, very good

was no room service menu in my room which made ordering room service meal slow and inconvenient

regis staff and a very very noisy experience in the bar area due to the protests outside

no room service, breakfast

breakfast very small portions and a selection worse than room service for no good reason

excellent service from check in to housekeeping and room service

gym equipment was excellent

updated design, open spaces, gym, convenient location

things went smoothly. everything was easy, which is nice when you are traveling with kids.

employee we came into contact with was very nice and stayed on the 26th floor was awesome my kids loved it

or deodorant, valet parking was 75$ was a bit expensive, restaurant food was limited to one and kids didn't like their foods

the views from the bar were wonderful

no room service

no room service for food

i like everything about my stay. staff was very helpful and room service was great too.

kids access to property and top floor club

the breakfast was also good enough for me

they helped to accommodate early check in and late check out, staff was very friendly with kids and always ready to

it was comfortable. it was clean. the breakfast was good.

too less space for breakfast

they breakfast was good, we enjoyed the location and exploring san francisco

nothing to really say, you have room service if you need it and laundry on site.

the laundry room had detergent for your convenience

no gym, no laundry machine in the building. this is a pretty old hotel.

laundry in a basement is very affordable: $3

additionally, the laundry area in the basement made my stay even more convenient

staff is nice they're just a little pushy on the late check out policy

nonetheless it's a simple property decent gym and centraly relocated

in a convenient spot, good bar attached to it, facilities were excellent for the price

limited facilities, no laundry or pool

our tv didn't work and the gym was lackluster.

the breakfast exceeded our expectations

the breakfast options were great, there was plenty of hot food for everyone and it all tasted very good

was good, room was clean and the staff at the reception desk were very helpful ud83dudc4c breakfast was good

location next to yerba buena, comfortable bed, nice small gym

rooms were comfortable...breakfast is on the house... early check in was provided

breakfast

consistently excellent hospitality and i love the green marble lobby and breakfast bar area.

i wanted free parking and breakfast (even continental) and city center inn & suites had all 4 and the hotel was very clean

location was very good and breakfast need a little improvement

simple breakfast, but it was much needed and appreciated.

gym facilities could do with a bit of a revamp and some better air conditioning

the staff were really friendly and let me have an early check in when i arrived sleep deprived from flight from australia

free breakfast and late check out

the room was very affordable but still had a proper bathroom with a bathtub, a good really good gym and excellent house keeping services every day

the rooms spacious and they have a restaurant and bar on site

pool. awful pool in equinox gym that was not heated and a lap pool.

only small piece of negative feedback is that the bar seemed a bit under-staffed

did not like the restrictions for not using the swiming pool with my kids i did not like not having a breakfast open buffet i did not like changing elevators (one

a great gym

equinox gym is located on the 4th floor , hotel guests have free acsess to the

the room is very clean with a little design hotel touch, there's a great play space for kids and adults both that i discovered only at the checkout, all the basic needs for a family to

bar on site has great drinks

i like the decor and the gym provided

my kids loved the place with games, billar, virtual reality etc

good gym, rooms were nice, lobby bar was great

advertised with a spa but disnt have one on site

also being in the pool my kids enjoyed watching a movie

early check in made it comvinient to tour the city

there is also a museum worth a visit and of course, there is the pied piper bar and painting

the pool area, while nice, seemed too small for the size of the hotel

the gym needs more equipment

beautiful hotel. great pool and gym. nice breakfast great room. comfy beds.fab shower

we ate dinner and breakfast at the bar/restaurant which has a fusion menu of asian, mediterranean and island,

the restaurant attached to the hotel was great, we ate breakfast and dinner there over the course of our stay

location and facilities like the pool and gymn

pool was across the street at another hotel, so didn't feel convenient to use.

pool and bar/ restaurant

walking distance to many downtown attractions, union square and beyond depending on fitness

itself was nice and pool/fitness center across street were nice

comfy beds, clean, quirky and roomy. nice baths. nice pool

the staff gym room

they accommodated our early check in request and gave us a room away from street noise

'takeaway' breakfast seemed to have been taken away (presumably by other guests

nice staff, upgraded room, use of heated pool across the way.

great staff - very close to public transport - very clean, consistent housekeeping - free breakfast and while simple, was filling - parking available, but i didn't use it myself - security

great value central sf stay with 120mb/s wifi!

a bar to sit in and have a quiet drink would have been nice after a busy day in the city.

the staff is a bunch of kids with no service

wifi, very kind employees, quien air condicioner, great stay

attempting to order room service for breakfast for following morning, i asked for a time it could be brought to room

we were given a card where we could order room service but we found out the food is not actually delivered to your room

no daily room service and its only available on the 3rd day upon

great to have a late check out at 1 and able to leave bags there

they gave us an early check in and gave us an upgrade. that was amazing.

the lack of a restaurant/room service was a disappointment, nothing else was

gym is tiny, no pool, or anything else

there's no room service! not even a fruit and a latte in the morning m, nothing!!

didn t have a bar or restaurant

is room service listed on the booking page, but there was no room service

it would have been nice to have breakfast included for the price paid

amazing viby restaurant and bar downstairs too

had to call room service for ice

a gym would be nice

nightly urban oasis fee of $25 usd didn t seem fair for the value of wifi and access to the ymca embarcardero

room service running 30-40 min wait, but when i said i was feeling ill, attendant said they ll

location. got an early check in which was terrific.

of the housekeeping staff went above and beyond the help one of our kids in distress

the view was excellent in the customer service was great. had early check in.

big apr. very clean gym and new. smells good

wish it had a pool or jacuzzi on site rather than across the street.

clean, good for money knowing it’s clean and center of sf with nice lobby and there’s 24 hour gym, it’s in the center of union square and just a min walk from muni

great location, staff and an excellent restaurant on site. the gym is very good.

location in the heart of sf, comfortable room and also enjoyed the other facilities such as the gym

close to powell station staff very helpful and able to pay for late check out

gym needs update and repairs.

laundry machine inhouse

the staff is nice and allow for early check in

it would help if there was a fridge in the laundry/coffee room to keep some items.

it's location was great...and the laundry facilities were handy.

the room was clean and big enough for us and we were happy to use laundry only for 2 dollars great value

a beautiful bar with a counter and tables, but with nothing, empty, no bottles

aesthetic, conveniently located, lots of late night food options for delivery, beautiful bar and

the property has a wonderful lobby and beautiful bar setup which i was hoping would be used for serving better breakfasts than we to go pastries

bar and restaurant were closed and so it feels like kind of abandoned

got to hotel ,it said full bar and restaurant which no longer is in use

they have a laundry room with free detergent pods you can use, a kitchen area, and free wifi

there is a laundry room for convenience

my kids loved the coffee/espresso machine

there was a great bar downstairs (lower mason) with excellent craft cocktails

bar downstairs was nice to hang out in during our downtime and they have a happy hour

can request for late check out until 1pm

under renovations for improvements, no gym at the time.

nice little gym too

they claimed it covers the wi-fi and gym (which are billed as free amenities)

also they were under construction and the gym wasn't

the reception areas room service the so called breakfast narrow bathroooms0

breakfast could be better but good for the price

breakfast. need muffins and bagles and cream cheese. need better towels and shampoo .

everyday when you ask them why don t you do room cleaning they were answering do you want a room service sir as if that was unusual request in a

ngle but work) very

paid laundry options worked well

price, location, friendly staff, laundry facilities, clean and updated room.

at check in we were given drinks vouchers for the bar downstairs which was a great micro brewery

comes with coin operated laundry

location laundry facility

no fridge in room but they did have one in the community breakfast room

little to-go breakfast with muffins etc (like the one in nyc) would have been nice, and some places to hang

90% of staff were lovely, amazing facilities including a gym and kitchen area with tea/coffee etc

hotel was lovely, rooms are amazing and clean, facilities are great with a gym, communal area and complimentary coffee

modern, clean, gym, funny to share the bathroom with the bedroom.

excellent staff and amenities. loved the japanese breakfast!

the fact that the pool and gym was an extra amount to pay for use

food is to die for in room service

extra charges on basic amenities like gym and pool.

drink prices at the bar were high, $23 martini

they had a really good breakfast that was included with the room which we were really surprised

for a mon/tues night ($990 for 2 nights including $80/night valet) we can hear kids running back & forth upstairs all evening/ morning bartender was not as attentive, only 1

gym and lobby area was great, room was spacious although the view was not so good.

staff was helpful and gave me late check out until 2:00 pm

snow fell in the lobby every hour to delight the kids, and santa made a visit as well

breakfast was fantastic! lots of food options to choose from.

breakfast service should start earlier, considering jet-lagged passengers

large modern room, great view, good room service food, friendly staff

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding our packages for us in between our two stays, printing our paperwork and

restaurant very small and wait time for breakfast was too long so we ate elsewhere.

the wifi is the fastest i've ever seen

complaint is that i wished there were room service later in the day

the room was big, the bed was comfy, the view was great, the wifi was strong, and there was no noise

room, with the basics and free wifi

- no ac, no heater, no cafe, no lounge, no room service, no sound insulation, very slow internet

the damn covid restrictions no in room service yet and room could have been a little cleaner dust settle in certain places but for

the little red mailbox for letters to santa was so special and cute while watching kids taking pictures mailing letters to santa

i love this property i stay here every year with my kids as our christmas trip.

all. all services at reception as well as room service.

the complementary wifi didn't work... i was not able to connect

the roof top bar and restaurant charmaines loved it

great facilities, comfortable room. rooftop bar is great

excellent food in room service and a very hot young guy that delivers the food to you

tried reaching room service for a while and couldn't get anyone on the line initially

rooftop bar is excellent!

though it is family and pet friendly, amenities are not tailored towards kids

travelled with my wife and 2 little kids

location and gym are both great

food in the restaurant wasn't to our liking & not catering for kids meals.

requested room service that was prompt and wake up call that was accurate

no breakfast! bar and snack after play - outstanding! also excellent service

gym (good idea to have partly as open-air) is not manned

the breakfast was fantastic, and didi at the bar was great fun and a perfect host!

gym was a poor attempt

the other taj hotels, there is no spa however you can order an external masseuse to your room

happy hour and breakfast included

clean rooms, though on the smaller side, nice little happy hour, accommodated an early check in for a birthday, and last but not least—exceptional staff

very limited breakfast options. small gym. somewhat expensive.

coffee and breakfast were good to get us going and wine in afternoon was a great bonus!

love that breakfast and happy hour is included

not enough room service

and the pool was a special bonus which the kids loved

allowed me an early check in as i had to rush out and drop bags

55am and said it was room service when the check out time is at 11am

was surprised my kids were actually able to use and enjoy the outdoor heated pool even though it was only 50-55

location, friendly staff, a bar in the back, small but adequate rooms size

is an irish bar nearby that plays music so loud the walls shake

need for keys (was useful since many of us arrived at different times), literally connected to a bar (couldn’t hear anything from our

golden gate bridge ud83cudf09 i would definitely recommend this hotel to everyone, they have a bar inside this hotel and just at the side of hotel there’s a lovely irish bar ☘️ and

noise from the bar downstairs might bother some people (weekends only)

breakfast is totally serviceable and provided for a generous time window

people are really friendly; the coffee bar across the street makes great coffee and breakfast sandwiches

staff was really attentive and welcoming. complimentary breakfast was a plus.

it was cozy and clean, nice room, free fast wifi and cable tv, nice staff and breakfast in the morning

free breakfast, even if minimal is always a good thing. private bathroom and a pretty new room.

is a small hotel so facilities are limited (no bar, dining room for breakfast only and very small gym)

no bar to relax in

we also walked to the exploratorium which is a must if you are with kids

gym was limited to a few cardio machines

we requested for late check out coz our flight was almost midnight, they are very accommodating of our requests

- great location - shared bathrooms and room very clean - laundry room

laundry services were good and private showers were nice

patty at the desk was super helpful and sorted out an early check in for me, booked me a taxi fir the airport and held onto my luggage until i had to

was very clean and had numerous really nice bathrooms and a good laundry room also

a laundry room with washer ($1,75) and dryer ($1,50), and a baggage storage available after check out

great customer service~ lovely gym pool and hot tub! great location?

early check in and late check out

i lived in this hotel for a month when i was working with a a/c company when we reconstructed the laundry shoot and ducts

no room service.

gym & pool was awesome

check in time at 4pm is bad just so they can get an early check in fee out of you

ough it would be nice to have turner classic movies on tv)

wifi kept saying it had a security risk and only go on it if you trust the site so avoided that

horrible pillows and no comforter said there was room service

stronger wifi connection in the hotel rooms.

the bar wasnt open hence the happy hour but otherwise everything was great!

friendly & helpful & thoughtful staff… will in front desk & jessica in the bar were great

mini bar offerings took up too much space in the room, had to move everything to have a place to unpack

decor, lovely products in the room, good lighting, great bar area and menu

hotel was lovely and the hotel bar was so fun

they allow me to have early check in & late check out

delightful staff, very clean, comfortable beds, wifi good, excellent location, easy access to union square and the cable car to the wharf runs

helpful staff clean rooms and bathroom free coffee/tea/cookies late check out

i didn't use the free wifi but was glad they had it in case i needed it

they allow me to have early check in & late check out

we spent some time in the upstairs bar and enjoyed the views while sampling amazing drinks and appetizers

our early arrival the bell staff requested an early check in for us

the gym was very large and had lots of equipment

great location, easy check in, the rooftop bar was excellent.

no adjustments could be made to room service order :( (+)trolly right out front great service all the way to the room service (+) excellent room service, security, wait staff (-) room service ended too (+) room service prompt and food delivered on time and hot (*) my girlfriend really loved it and room service was great as (-)hour room service, but i managed to use uber eats (-)room service was so expensive, but it was delicious (-)only issue we had was ordering room service and the beef burger had bacon in it unexpectedly which was against my partners (+)room service was very good

the free laundry. free water. the staff. the big room and fridge. whole foods.

in the morning when i left, they charged $45 for the fact that they have the internet, a gym, a laundry room that i didn't even go to

in the rooms are really uncomfortable wifi is sporadic laundry services were not available itvwould have been nice to have a microwave and at least one

i asked to use the laundry, and was sent there even though it was not open yet

things like stained carpet, worn paint work and unmarked signage for spaces like the gym and laundry really let it down

nice bar next to the reception with good drinks and finger food

gym was smaller than harry potter's cupboard under the stairs

the vintage vibe and the coffee shop and bar downstairs.

was charged for the amenities fees but closet room size gym and horrible staff in the cafe

was nice, good hotel bar opened til 2am, with nice drinks, great location, confy, nice bed, nice

no room service

price of drinks in bar max breakfast price.

no room service the dining room services

staff were exceptional from the checkin the room, bar service and meals everything from start to finish was exceptional

amenities were good including a reasonably equipped gym

not for kids

was in good position for tourists. liked early check in.

we got in quite late so when we slept in past our check out alarms , even still

my kids didn't want to stay in the room so we walked down the street to go sit in a restaurant just

are no screens or locks on the windows, which made it a dangerous room in my opinion for younger kids to be in

elk members have access to an amazing bar on the 4th floor

wifi didn t work in a week

room service or in-hotel restaurant/bar

it will be good to offer coffee/tea as part of the room service

only problem in this hotel is that they don't have any bar or restaurant, so there are no breakfasts in the hotel

offered luggage storage for early arrival and late check out

staff was super accommodating, room service was quick, room was a decent size, comfy bed

hotel with a wonderful staff, nice bar and restaurant

beautiful hotel, lobby, bar & large room.

hotel rooms and beds are small, and it does not have any entertainment for kids

my kids ate some peanuts and potato chips and we were charged $13

very adequately sized room, decent gym.

really loved the rooftop with great views and the gym as well

staff were friendly and helpful and organised a late check out for us

less you need wifi)

san francisco, big and very clean room, very nice bed, friendly and helpful personnel, very good wifi and cable tv

is extremely unsafe for single traveler, couples and with kids

that i can ignore, but loud radios, kids playing in the cars parked there, and at drunken swearing at 3 a

hate this place, it's a house merge to a building, kids coming in while i was trying to check

desk , she was very helpful ud83dude0aud83dude0aud83dude0aud83dude0a i stayed 3 nights with my 2 kids and everything was good

noise: all night seriously bad, cars, people yelling, homeless managers screaming kids parking lot reving engines, cars pulling thru mission street speeding traffic definitely not a

breakfast

wish i could access the breakfast room after hours with my key swipe just to use the microwave without bothering the front

there are also laundry facilities at the hotel so we stopped at a laundrette close by to buy detergent and

good breakfast and good service

the included breakfast was much more than i epected, and it was located in the center of town

had a one bedroom suite on the high floors with two big kids sleeping on the sofa bed in the living room

gym was nice with a sauna

no mini bar since nothing was open

decent little gym, and fun restaurant attached

com for breakfast - 2 adults 2 kids, hotel would only give vouchers for two adults

checking in since our reservertion through booking was for five, guaranteeing our three the kids would sleep in existing beds which were included in the price

the rooms were very large which worked perfect for myself, husband and 3 kids under 4!

the lighting is very dark inside the hotel which my kids thought was a little creepy, but i liked it

the website pictures did not match, staff was rude to my kids, i have never been this mad, you guys are trying to over charge me i will call me credit card

young adults in our party enjoyed the gym

they gave us a breakfast voucher for the café and the meal was super yummy

not have breakfast!!!!!! i pay it but don’t have !!!!

location, right near bus and subway, nice staff, good breakfast place two doors down, very adequate private shower and toilet, a very adequately clean

large fridge+freezer in the room, clean and well-equipped common kitchen, full-blinding curtains (they're sliding wooden blinds), the whole place is kept really

staff, breakfast, amenities.

early check in was available which was greatly appreciated

she was loke a sister taking care of everything: early check in, fresh coffees, aby troubles with door

you arrive earlier you gotta pay $10 for an early check in, no option of letting your bags there for

o bar, room service, any food at all)

no facilities in hotel really

very good wifi

free fast wifi

ffee machine, bedside lighting, blinds, soap and shampoo etc) was al excellent

fantastic room, beautiful atrium and bar area

hotel bar drinks were ridiculously priced. $13 for a draft beer?!?!

i have 2 kids and i stayed in suite in 15 floor and really worried about the windows because there is no

breakfast at the hotel is not good and is overpriced and the bar doesn't open until 12 on weekends, even though they have bloody marys on their menu

hotel room with two queen beds, the hotel room is very good for families with kids

very happy with the stay , me my wife and 3 kids stayed and i chose the executive suite

wifi was fast

the rooms were clean, wifi was good and the environment was quiet and conducive to work.

the concierge and room service staff and were so sweet and welcoming.

and great walking distance from shopping, massages, diner, sushi, pizza, bars, coffee

the rooms smelled and in the morning we noticed the bed our younger kids slept on were dirty.

bed was extremely comfortable ================== we didn't use the gym or the conference room but had breakfast daily ( 7 days)

breakfast was great

my wife was unable to check in with the kids whilst i dropped the rental car off, because she wasn't the name on the booking

breakfast was convenient and economical. i would have liked more fresh fruit with my yogurt.

as far as i was aware there was not room service

a little spendy given the lack of extras

perfect location, comfortable bed, great gym, beautiful hotel

to a lot of hotels and this one hits the sweetspot: clean, nice facilities, a great gym for the size, a good room and everything just worked

also never was informed of what was offered as complementary as far as food, drink, parking or wifi password

staff, early check in

gym was excellent for a hotel gym

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

restaurant wonderful and bar downstairs warm and friendly

the workout gym was awesome

the bar is closed indefinitely due to competing bars around downtown sf

great to have free wifi

good wifi

wasn't open but you could order a drink on room service which i thought was strange

mini bar just coffee and tea but water station available for all guests to

the workout gym and the connected restaurant pls make the hotel so worthwhile

don’t have breakfast

whole place was awesome. room service was a little pricy.

didn’t have breakfast i did go down for coffee but it was gone by 10am

no wifi in our room

great bar to unwind at the end of each day - complimentary sangria too

great bar to grab a drink at before heading out, and excellent location for exploring

bar downstairs was great

i like the bar too

staff were very welcoming, we didn't drink in the bar but the decor of the whole place was very trendy

get a little exercise in the morning and there were some nice hills to walk up and down yet good breakfast and lunch restaurants on a flat area right out the door

the breakfast was quite nice

the breakfast is wonderful and the staff (many of whom have been there a very long time) are wonderful

clean and quiet. very much enjoyed the decor. very nice breakfast every morning.

breakfast was lovely lots of choices

had everything we needed, value was good for the booking, and no pet fee was an amazing bonus

thing i was unhappy about was that their restraint was closed so they didn't have breakfast in the morning

i liked the guest laundry room (also complimentary) and the fact that they also give you the detergent and plastic (+) i like the fact there was a free laundry facility and gym too (+) gym and laundry facilities available for customer use (+) laundry station was appreciated by many hotel guests (we among them (+)coffee/water, snacks, laundry (+) very traveler friendly with wine and snacks each evening, a complementary laundry, fitness center and coffee, granola bars and fruit each morning (+) and also we were so satisfied with the self laundry and free coffee and water all the time (+)great reception service and great laundry (+) and most surprisingly they have a self-service laundry room which was huge for me as this was in the middle of a longer piece of travel

was amazing especially no pet fees

wifi was awesome

we are provided with early check in and even breakfast on our arrival in the morning

best area, gym and breakfast ever

complementary laundry facilities are available for guests

the facilities were great, swimming pool and gym and the staff were exceptional

breakfast is superb! free laundry! everything! staff was great. clean

gym really tiny

lack of gym equipment

states that there is a fitness center. there is no fitness center for an avid gym goer.

they have a gym and you pay a surplass of $10

front desk was kinda slow a few times when i just needed to ask a question or get a gym pass.

we enjoyed room service in the room which was very good

the gym was amazing new equipments, the hotel location is great

wasn't prepared with kids and stroller

even when the young kids are being kids they are treated very well as are the grandmas

even when the young kids are “being kids” they are treated very well as are the grandmas

breakfast was perfect and they held our bags for the day and there was a discounted payment for

loved the breakfast and tea time, also the cat

the breakfast included was also delicious

better if there were tea and coffee making facilities in the parlour all the time (not just at breakfast and afternoon tea) that you could avail yourself of

and breakfast as well as tea time was phenomenal