staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

beds are comfortable and breakfast. the potato are very spicy.

gym facility was clean and exceeded expectations!

i didn't know where or if they had a gym or spa it had advertised on line

went to casino and couldn't get in because i had a backpack, not posted anywhere including casino

the gym was very tiny with just one bench and two treadmills

the breakfast was ok the coffee was excellent

no internet very bad no breakfast

they didn't mind our kids

extremely clean ! very nice room and nice continental breakfast

the bed is comfy, the breakfast is reasonable for the hotel cost, and the room is clean, warm, and pleasant

nice and spacious the mini kitchen was great..

it was easy to find, easy to check in and out. bed was comfortable. had a whole kitchen!

they provided coffee and breakfast in the morning

maybe offer a larger variety for breakfast including fresh fruits.

breakfast- good

was very loud kids playing door bell ditch at night

the location was great for my wife and the kids and the hotel was very clean.

room was clean and comfortable pool was a nice treat coffee shop was great

location, did not feel family friendly, caught a man watching porn in the hot tub while my kids were in the pool, despicable

evacuated myself and my kids at 7am, then it went off 2 more times

breakfast

coffee and meager continental breakfast until 9 am

nothing there breakfast made me sick

there was no breakfast that i was aware of during my stayed.

what breakfast, it was never offered.

breakfast is a great deal with a waffle maker & all the usual items

would like some eggs with breakfast.

good breakfast, friendly and helpful staff, small but nice gym

room was clean. service was friendly and quick. breakfast was good.

very clean and hot breakfast twice a week. friendly staff

water was leaking pretty bad from either the laundry room or the ice maker, flooding an entrance

love that they offer breakfast

i had a work meeting so kevin advised that i call in the morning to request late check out, which i did

the property needs painting and the laundry room is raggedy

breakfast was good

parking very easy and safe right on the street

their parking lot is in one place, lobby is one place and hotel room are on different place

spa tub

parking and location was easy access to point richmond

location, clean, comfortable bed, good shower, secure parking

super clean, waterfront, access to boats. killer restaurant. good pool and jacuzzi.

loved the warmed indoor pool, the hot tub, the access to walking trails, views, cleanliness, the staff & the restaurants

we got warm cookies when we checked in. there was a gym, sauna, pool+ hottub and a laundry room.

lots and lots of kids in the pool:(

kids love the pool and jacuzzi

the place is clean and early check in was possible

were very clean, the staff was friendly and helpful, and the continental breakfast was tasty and convenient

the gym could use a bench.

room look exactly as the picture that was a plus for me and the spa bath was perfect as well

breakfast was very good with lots of variety, but lacked bacon and potatoes

i forgot about the breakfast. the housekeeper, rosa, was very helpful.

not enought breakfast choices

clean room, no bugs , great breakfast opportunities.

not much. breakfast could improve some.

would have liked raisan bran for breakfast

i lied it because of the laundry room

the charge of laundry is fair ($4)

kendra really went out of her way to help us with an early check

there are free wifi

the hotel bar was nice.

wifi was down the first day and the shower gel and shampoo and conditioner pumps were broken

we requested an early check in and was well accommodated upon are early arrival thank you

tiny gym

gym had free weights and not just machines

no gym

the staff were very helpful and friendly, and the bar downstairs was great

the gym is small, but hey, at least there is a gym

the food at provisions was excellent and the spa staff were lovely

nice view and great gym

this is more of a family place with lots of kids around

kids screaming across from my room for hours, had to change rooms

the spa and gym were a great amenity and we were invited to use it even after we checked out that morning

were excellent, breakfast was truly good and convenient

staff is friendly, parking is reasonable and the breakfast is a full breakfast

good hotel facilities such as swimming pool, gym and self service laundry

everything was perfect location , clean , swimming pool, staff, laundry machine

exercise bike in gym was ancient, didn’t work properly and needs replacement.

room service starts at 5 pm.

room service menu was not in the room

clean good parking close to all decent gym

would have like room service daily instead of every other day.

paying for parking and the bar closed too early.

free parking included in price. friendly staff!

was excellent clean friendly staff and they have sign up hours for the pool so only o e family at a time with covid makes it a great worry free relief

free wifi very good

small pool

groom service was discontinued

was 20 minutes l ate for our complimentary breakfast but the staff was so nice they still made us our delicious

breakfast was good but got a bit monotonous as we where there a week

helpful staff. clean room. modern facility. solid breakfast.

gym was good too

comfort, cleanliness, great breakfast choices

the first room smelled like a kids, gym locker

was very good, view of the bay excellent en there was a small gym to work out

my kids loved our stay, especially the indoor hot tub and pool

i also liked that it had a good sized pool

kitchen equipped with a minimum of stuff in terms of pots and pans

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

having a restaurant and bar on site made for a very convenient and relaxing time

friendly staff and even though the place was full of kids and my room was next to the pool i couldn’t hear a lot of noise

loved the free movies the kids could rent and the very nice front desk staff even made

also secure parking is complimentary

breakfast was good in the lobby bar/restaurant. cute decor.

breakfast was kinda expensive, the room was a little small

room service yet

good breakfast in lobby restaurant

lobby, fun bar, excellent service, nice gym facility, clean, and close to great restaurants and

pool is permanently closed

good laundry facilities.

breakfast is not breakfast

room convenient with a kitchen

pool wasn't open nor was workout room

the breakfast was great, and the room was very clean

the complimentary breakfast was very nice and had many options

the breakfast selection, very organized and well prepared

location, cleanliness and good breakfast, hot coffee, friendly staff

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $60 valet fee which seems to be typical for this neighborhood)

loved the well-appointed kitchen

not have the breakfast; there was no restaurant in the facility

good size room with kitchen facilities, good breakfast.

excellent gym which everyone could use freely

the gym had everything we needed for a quick workout

the breakfast was wonderful

wouldn't be good for more than a couple, kids would not

paid for early check in and they had the room ready. breakfast was decent.

breakfast was great; however, the basement we had to go to have breakfast was a pain to get to

to the corona virus the breakfast is canceled you guys should probably stop advertising that on the site the property did

pool needs better decorum

there wasn t a 24hr restaurant or room service

ideal location close to old town. comfy beds, good room service.

no room service.

it wasn t a pool like it said

it was updated. the hotel room was clean.i appreciate the breakfast also.

nice gym equipment

the breakfast and the comfy bed

helped me with early check in

no breakfast option

i wish there was a restaurant or bar but it was very nice

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

there's a fitness room and a pool which is pretty good

room and fitness center.

desk staff and late night bar and restaurant staff were excellent

good facility with standard breakfast with very reasonable price

breakfast was ok ,would of like to see more pastries ,hot food like eggs,pancakes,and sausage, as

it very cool area to have fun in eat good food at evansjones bbq and sports bar you can ride the ferry over to san francisco from jack london square is this a cool beautiful

breakfast was continental and the rooms were big

around the corner was a super nifty dive bar saloon with glorious wall art and they had xena warrior princess playing in the background and

the pool was very clean also

pool was closed.

property and pool were very clean

nice renovated rooms, pool

if you used the pool (i did not), it is located within a gated area near the road

pool water was a little dirty and the carpet in the room needs shampooing,but i like that they was

just the pool

price/room no pet fee

that there's no breakfast but that's not there fault. that is due to civil covid

job by front desk, all staff very friendly, great coffee and breakfast

early check in was available

satisfied with the coffee and pastry we received for breakfast

breakfast as advertised.

consider adding some fruit such as apples and bananas to the breakfast.

continental breakfast was pretty skimpy

nice location. nice pool area. nice shopping area with kids play area across the street.

very happy with breakfast

with dogs in a separate part of the hotel away from the other guests, not in the rooms facing the pool, and emphasize the need to keep them quiet

the room was clean and comfortable and my kids loved the pool.

12 o'clock check out and best breakfast

people using drugs outside in parking lot

could even give my reservation info the clerk refused to allow me lodging with only 3 cars in the parking lot they had vacancies

parking in front of my room ud83dudc4dud83cudffd heard christian music thru the bathroom window

did not work parking sucked it was

there is broken down cars in the parking lot, people selling drugs and it's in a shady part of the neighborhood

i had breakfast elsewhere, so i have no opinion on that

the breakfast would have been great

breakfast is simple - resort mgr will watch you closely as u pick up the muffin/cereals

have breakfast and wifi is also fast. rooms are fine and ac was also working properly.

very small breakfast just coffee and one piece of pastry

i don't know about the wifi because i had no need for it

friendly/helpful staff, plenty of parking, clean, affordable prices!

maybe laundry room on site could help a lot.

very quiet, although next to the highway. clean and good tv and wifi.

it is very well lit in the parking lot at nighttime

gym was advertised as 'amazing' on booking

of the courtyard and hotel amenities were closed (gym, bar, food truck)

we were allowed an early check in which was much appreciated.

they accommodated our early check in which was super nice after a long flight

they have a lot play ?reas for kids and marshmallows in the fire?

my wife and kids, 11 and 9yrs, were happy with staying there

the location and free parking was extremely convenient since we were travelling with kids and exploring sf from this point was very easy

2 bedrooms, full kitchen, dining room, living room and a full wrap around balcony over looking the wharf and more

the kitchen area and crockery in the penthouse suite was a little tired.

the kids here prior and enjoyed our stay

was unreal and the breakfast was fantastic, good bar in the lobby with nice outdoor fireplaces to relax by and great staff throughout the hotel

i like the buffet breakfast at the hotel, room service is good too!

we didn't use the pool or gym but they seem clean and nice

the staff was really nice and the breakfast which is included in your stay was amazing

location, good channels on tv, gym and pool, staff were very friendly and gave us recommendations on where to eat in chinatown,

of well designed space to socialize in lounge near reception and on the patio with a few games kids seemed to enjoy 3

location. room service available. restaurant on site.

and everyone else involved inc the kitchen who provided a delicious room service breakfast

location, the bar and lobby area are excellent for relaxing

from the receptionist that upgraded us and printed our cruise tags for us, to the restaurant and bar staff, the valet and bellboy staff

breakfast

fresh hot breakfast

nothing really, maybe a better breakfast selection than just the usual continental style.

as this is a corprate situation, the laundry room cost twice as much to wash and almost x5 to dry as the local laundrymat

usually out early and haven't checked out the breakfast

i loved the ahppy hour and they have drinks for the kids too

early check in available as room was ready

liked that they had peloton bikes however they disappeared from the gym one day into my trip

the staff welcomed me and my husband along with our two kids (7 & 11) for the happy hour with wine, beer, and sparkling apple cider when most places

they have a small gym too

rooms, great selection at breakfast, and the hotel was so accommodating of our early arrival and late check out with holding and storing our luggage

early check in and late check out is a big plus.

we didn't ask for an early check in, we did arrive a couple hours early and we were set up in a room right away

breakfast was typical but was well maintained

room big enough to stay with 2 adults and 2 kids

breakfast was better than adequate

breakfast was nice, good choices

nice breakfast

breakfast with bars and oatmeal, it's adequate

good breakfast selection and nice rapport with front-desk personnel

breakfast package. extended room service for after hours. parking a bit excessive.

traveling with kids would be easier

the gym is free and open all the time and the swimming pool and hot tub in frequent use

want us to pay an additional amount for early check in

parking too expensive and there is no room service

beds, excellent location, laundry facilities, great valet and front desk staff who went the extra

nice helpful staff. modern furnishing. laundry and gym facilities.

getting an early check in and a cot added to the room promptly.

a small gym

friendly staff, on-site laundry, on-site coffee shop, great location

perfect location! clean, fun, great pool, lovely staff. it was an awesome stay!

very kids friendly

lot of options to entertain kids, and the location is perfect

the free postcards and postage and the free cookies and milk for the kids in the evening were a great touch

laundry would be very helpful

bar downstairs was fun

i appreciated the self service laundry and cheap airport shuttle service available

location staff was super friendly early check in was possible

laundry facilities very convenient and fairly priced

location is just excellent and we enjoyed very much the italian restaurant and bar below the hotel

i'm travelling on business, i thought it would be nice to call home and show the gg bridge to my kids - it wasn't possible

games for the kids to play and great location.

we thoroughly enjoyed the hotel restaurant and bar the blue mermaid

i'm travelling on business, i thought it would be nice to call home and show the gg bridge to my kids - it wasn't possible

we had kids in our next room, yelling, screaming, jumping during the evening, we reported to the hotel,

enjoyed relaxing on the terrace outside the gym after a day of sight seeing

location, clean, free laundry and classy

laundry facilities, games for kids, relaxing courtyard where you could pop a bottle of wine and

clean and spacious, comfy beds, great front desk service (when no queues), nice add ons to keep kids

a free laundry for guests, flavoured water and ice on tap etc

this is definitely a family friendly place as there’s a pool, mini golf area and basketball area

kids loved the activities like the basketball court and the mini golf

breakfast was amazing! 5 stars!

the spa was not working which was a disappointment but that might have been due to covid

the breakfast, pool, hot tub, gym and basketball/golf play area

trees in parking lot dropped a lot of pollen on our vehicle

clean, it did not smell bad which was a plus and the breakfast was also good and the lady in the kitchen area was so nice genuinely polite and very helpful

maybe the parking. it was kinda packed so i had to park far from the doors.

the parking lot was packed.

would have been nice to of had the facilities like pool workout room open i would ve stayed another

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

y for room or go to lobby for free

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

destination fee was refunded in coupon for our breakfast and free high speed wifi and cable car tickets, the location is excellent to take bus or cable car, a walgreens, in and

very expensive for room service.

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

the wifi and the trafic noise

general manager gave us an early check in at 7:30 am without any additional charges.

parking was first rate, tv wifi microwave and refrigerator were great as was the heating/cooling system

wifi was non existent

the laundry also convenient

my kids didn't want to leave it was such a nice place

property was clean, spacious, has a gym and great pool / spa

beautiful grounds and pool area

the kids loved the pool and hot tub, and the bathrobes were very comfortable

not good with kids who are trying to sleep

gave us a 3 hour early check in

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

also a must is muir park for the redwoods

fruit bowl at reception in morning also a help with kids

hotel/residence was stunning, the suite we stayed in was massive with kitchen, living room, 2 bedrooms

my kids loved the plaza and the chocolate factory

was a terrible vibration in our kids bedroom

it is nice to be able to extend the night in the living room/kitchen area after the kids go to sleep

valet parking is very helpful

gym was fantastic

noisy bar - young folk - gave the place a joyous atmosphere

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years ago when i worked in sf

gym was just so-so

room service running 30-40 min wait, but when i said i was feeling ill, attendant said they ll

lack of full restaurant and room service.

is provided, but you have to call room service for it

the moms just wanted a recliner bike on the gym, but everything else was perfection

they had a really good breakfast that was included with the room which we were really surprised

in the evening, we walked around with our kids to explore the area; the ferry building, street vendors and just ppl watching