space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

didn't have screen on the windows, the pool is small

whilst the pool area was small we didn't have any problem with it being too busy

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

safe parking

the pool was rather cold to use

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

pool design, spa

from the bathrooms, to the pool area, to the tv

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

the spa was excellent

only ten rooms with peacocks in the garden a small but nice and clean pool

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

wifi is great and the beds are very comfortable

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

room service and cleaning was done with care and the staff was amazing

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and helpful

swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

free valet parking

loved the pool

the pool and the free breakfast with wide selection

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

breakfast was good and complimentary

the breakfast was not to our liking.

property grounds are beautiful and well kept breakfast was good

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

the pool hasn t been maintained in a while, it s full of leaves and looks abandoned

nice hotel with warm water in swimming pool

location, friendly staff, rate , parking , secure

water in a jacusy and a pool was cold

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

there is a great pool, all rooms and the whole hotel is well maintained, and carefully restored

our only complaint this visit was the pool was very cold normally it is reasonably warm

lovely pool

pool area is beautiful and service is quick and attentive

outdoor pool was clean and warm in a lovely setting

pool a tad cold.

workers were promptly when needed for room service

unfortunately, the pool was very cold- needs a heater installed

staff, great food and great outdoor pool area for relaxing and meeting people

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

the gym

pool is not heated

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

we asked for pool towels

the pool is not open

beautiful garden, pool, waterfall and

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

the room is cold in winter, the private pool is cold.

extremely warm rooms, very limited breakfast options. an ok option

breakfast was ok

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

staff was always happy to help us and the inclused breakfast was delicious

they have a gym in the second floor how makes a lot of noise. things can change for good.

big room, easy fairly secure parking

having safe parking was a plus

breakfast

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

if you have kids, the pool is great and has warm water

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

my favorite part was the pool, the gardens and the view

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

i like the swimming pool and the relaxing of the room.

amazing spa - try the massages, worth it

the pool is too small, probably just for decoration

swimming pool next to the room. too noisy

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

it ´s nice and clean place. breakfast is very tasty.

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

should have a different breakfast day it was all the same every day

no chairs around the pool!

the pool was dirty and pretty cold.

very clean, friendly staff, good food, my kids loved it!!

the pool looks great too

the pool and the room were a little bit cold.

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

we really enjoyed the simple, but delicious breakfast set for us each morning

very nice historic building, early check in possible, spacious room

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

the breakfast could have been improved by more variety.

breakfast was ok

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

great location, great breakfast and friendly service.

the pool needs a lot of maintenance, specially after kids

breakfast ok. location was excellent

rooftop pool nice as well

the pool open a bit late

the rooftop pool with the view on the cholula pyramid is unmatched

we didn t check out the pool, but the breakfast was delicious

beautiful hotel and grounds, relaxing rooftop pool area

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the pool and attention

the pool is clean and the whole hotel has a great vibe

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

pool setting was lovely but water cold

the pool was not crowded and although not large, was fine for swimming a few lengths

we could do an early check in as fortunately our room was ready

location wifi

wifi

free wifi with good signal in the room

close to all the sites to see and they have room service that's very quick

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi non existent on 2nd floor

the wifi reception was very poor in various rooms.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

calo). it has an own big parking.

great location, big rooms, secure parking, good beds

there is parking space with security

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

great staff. good size rooms. lovely garden and free ample parking.

beautiful campus with a huge garden and a pool

the pool has a great view as the terrace bar

parking was supposedly included but its actually a reasonable 100mx per 24hr

there is ample parking onsite

place was very clean, room was very organized. breakfast was great. we love staying there

room service and food was good

valet parking, my daughter left a necklace on the bathroom sink and went out

the breakfast could improve is a three stars breakfast not a four star

i liked the gym facilities and room service

they let us check-in early and check-out late with no charge. nice pool.

breakfast was excellent, also the pool was very nice, and all the staff friendly and

the pool time for our grand babies was totally amazing

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

i requested to change rooms and i got a nice view to the pool and partial golf court

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the games at the lobby and the breakfast was a nice

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

not enought tables in the restaurante during the breakfast.

also for longer stays i think there should be more variety in the breakfast

everything is good! clean,quet,very good breakfast,very friendly staff!

was no water pressure in the shower hotel was full so to get breakfast was not easy

they have a small but very complete fitness room

location, cleanliness, free private parking and room's size.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

pool, gym, parking lot

clean, relaxing, breakfast included although limited options.

breakfast was included and the buffet had a variety of items

in general everything was very good. even the breakfast was worth the stay.

car parking is not available with lights.

it was clean ,the pool was great ,nice and warm,

views, pool, restaurant

having a pool makes a big difference

the pool needs a bit of attention to the water quality and overall state of the inside cover.

breakfast buffet is really good with a lots of choices

pecially the breakfast)

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

there is a kitchen with a fridge for guests to use

location ans the pool

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the parking is quite messy. the swimming pool wasn t clean. the place is old.

the smell of the elevator. the room was very hot and the pool didn't look well.

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

staff is amazing. rooms are well kept and clean. breakfast is good. good location

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

the breakfast food was not so good

breakfast could be better

breakfast was not good

breakfast was so bad

food is very basic, just breakfast

room and beds were comfortable, parking was easy and with direct access to the hotel

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

parking lot is very small and floods

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

the complementary breakfast was delicious

he reminded us if we need any room service, water or anything else to please let him know

the location, breakfast, staff

bathroom was old, in need of renovation!!! parking restrictive.

the stay included breakfast (though it wasn't mentioned in the reservation)

amazing spacious room, impressive entrance hall, great menu for room service

ordered some room service, it was a bit expensive compared to food in puebla and not very good

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

free valet parking is a plus

but there was no room service