kitchen, bathroom and bedroom are clean

the space itself and the kitchen

the property was cleaned everything was in perfect order i was able to use the kitchen which was great because i love homemade

a basic room with a digital lock opening in to three bedroom apartment with one shared bath and a kitchen

i thought i was getting a room with a shared full kitchen like i requested in the picture

breakfast wasn't provided but was included in the bill

and the breakfast advertised i thought would be a full one with eggs and bacon not just cereal and waffles

very good breakfast, especially waffles

breakfast was plenty, small assortment

better breakfast needed

nice breakfast every day, a great gym, and a nice, modern building

gym also very spacious

gym was nice

gym rooftop terrace with lake view room view proximity to college and train lots of good stores and

very nice staff , room and breakfast!

super early check in. really appreciate that!

during a stay of 4 nights no room service. breakfast was not available every day.

room service was awesome. staff extremely helpful. beds super comfortable.

you offered breakfast for additional $15, but was room service only, and very limited menu

no wifi

poll was empty, the kids were bummed about that but we were close to the beach so it wasn t a deal breaker

for families with kids, there is a park right next door which is great to burn off

nice gym in the hotel

room, attention breakfast closed too early

staff were charming, wife loved the gym, great room

for example we were unaware that there was laundry facilities in the hotel

great bar and dining area that encompasses the experience of the location

(they provided shampoo, conditioner, and bar soap

extremely friendly staff. great that the fitness center was open 24 hours a day.

good fitness center for basic needs

the bar and restaurant were used daily and were very nice

everyone was so friendly. the breakfast was great and the location was perfect.

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

quaint and beautifully decorated. great location. fantastic breakfast.

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

excellent breakfast

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

no room service but the lobby was pretty.

ud noise) wifi failure

had no room service at new year evening

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

great desk and bar staff!

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

the pool and hot tub were small, but there was only ever one other person/family in there when we were

pool was nice, the whole property was modern and clean and well-maintained

gym decent weights and cardio and a bonus peloton bike

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

location, nice bar and restaurant

no room service

no room service

we enjoyed the hotel bar at the end of the night

great staff. very good shower, wifi, bed

free wifi

the free wifi was a bit slow.

optional daily room service

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

in addition to all of this, we requested room service every day we were there

staff are great, from the front desk, room service and receptionist at bar louie

no free breakfast and no complimentary cocktails.

no access to pool or gym covid spoiled that

the bar louie food tasted like it was left over from lunch.

free breakfast, super clean, & staff was friendly!

gym and spa needs updating

breakfast was great

breakfast was good; replenished and menu items changed daily

no parties, no kids, very relaxing

room service is not very responding

staff friendliness,free parking, cleanliness,accesibility

hotel employee at the bar in the restaurant was wonderful

eat during the cold season)

the gym and pool were also nice and the lobby was pleasant

location next to the l was great with kids.

the wifi didn t work

it was close to a lot of pan handling and scared my kids

wifi was strong and reliable

free use of a gym 1 block away

only thing i didn't enjoy was room service

free gym access over road with hotel

the bed was super comfortable and wifi speeds were good

wifi did not work

no room service

no gym on site, no laundry, no parking

i loved being able to walk to restaurants and stores with the kids without having to walk to get the car

location, right next to shopping, many food options, bus transport, laundry, grocery stores

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

limited facilities available like a laundry.

it has a kitchenette and a laundry room

needs cleaning, the rooms,hallway, laundry room.

need to have a better breakfast hospitality bar

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

price, staff, laundry

breakfast, big family suite of two rooms, big beds, room amenities were great (kitchen), friendly

the pool was great and the location made it easy to move around chicago

room included a kitchenette, coffee maker and even microwave popcorn

the pool was great too

queen suite was extremely roomy with a full kitchen

the spa staff was also amazing

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

work out ,visit the spa or just hang out in the pool having your favorite cocktails

there are kids everywhere

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services and it feels like you

staff, quiet room, nice bed, everything worked in the room and kitchen, exercise facility was good enough

good choices at breakfast. very clean. great setup for traveling with kids.

the room was very comfortable - great breakfast and gym.

it has a nice kitchenette

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid $280/night for the garbage service

the swimming pool is nice a bit small, but there are no people for most of the time so i was enjoining myself

breakfast, pool,gym, staff, price,etc

loved the breakfast!gym was also very nice

staff continues to knock on your door after you've been given a late check out

good location for my needs, free parking, guest laundry,indoor pool and workout room

no gym. but they had a deal with a gym a little way down north avenue.

asked for a phone charger at the front desk and room service was waiting at my door before i could even get back to my room

follow up call to make sure that we received a food item (see below) - great views of the city - late check out available - black out shades really black out the light

we got room service from the downstairs restaurant which was really nice

the pool is really small as well

breakfast delivered to the room would have been nice

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent - onsite bar/restaurant was

rooftop bar lovely staff good breakfast amazing room

location was great! loved the rooftop bar and restaurant!

breakfast was limited for someone looking for vegan options

the room was clean, breakfast was good & staff was friendly.

came to the door with special service like breakfast accommodations

not alot of sugar free breakfast options.

really quiet place, nice breakfast and cheap. i loved it

breakfast had a nice selection of food

the spa tub was really nice and the hotel was close to lots of restaurants.

the spa tub was nice

the spa room

spa hose didn't work

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

gym is good

i loved my room nice spacious shower. nice staff and good room service through butler

wifi unstable in the room

they do not have a secure wifi available, even after requesting

gym by reservation only to one person during covid

the only thing we did not like was that the room booked for 4 people (2 adults and 2 kids) was not ready with the sleeping sofa

the pool, games room and gym were all brilliant and the outside space was perfect

this place is great for kids or a fun overnight stay

great gym,basketball court, heated pool and hot tub

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4 days

due to covid, no room service. they had outside service but it was more like takeout.

room service due to being too busy - not great for lone females late at night trying to get

lobby bar closed too early

room service was on the ball, fast, reasonably priced and elegant, everything worked

restaurant and room service menus are a bit overpriced

imming pool, sauna, etc

the gym equipment was well maintained and clean and there was a nice variety of machines and weights

service was excellent from check-in to room service

person on the staff, from the valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

the staff, the room service, i could go on and on, but to make it short: my stay exceeded my expectations

i would love a beautiful lobby and bar accessible ramp or escalator.

location, gym facilities, size and lay-out room, shops downstairs

staff was exceptional. paola at the bar was great.

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

the gym was extremely underwhelming

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

bar area lively

due to covid, facilities were closed, yet it was possible to go to the gym, which was nice.

limited breakfast options, no buffet; coffee ordered with room service was cold

we didn't get a chance to go to the hotel bar but from the lobby it looked really nice

there was no hotel directory, as to where gym was, where restaurant was

was stated that there was breakfast included with the stay

laundry

breakfast was good too

parking was further than we would have liked the gym was not open

the breakfast was basic but had all one may need

the living room includes a double sofa bed, and the kitchen is very well equipped

it had a kitchen so you could take care to prepare food if needed

was nice and easy to have before a day exploring the city, bed was comfy, room was clean, kitchenette and the water view were good, and the staff was

the amount of space, location, free breakfast, laundry, and having a kitchen.

the spa & pool where closed for remodeling.

busy, bar service poor

prompt service, including room service, asking for some toiletries, etc.

love the text option to order room service or to ask questions

beautiful room and the spa services were top notch

early check in after a super early flight in from boston was very much appreciated

and went and we checked out the next day around 11am earlier than expected despite asking for a late check out

great gym with lots of machines and free weights

i had a room and i got my kids a couple rooms and their rooms was better than mine

comfy bed and beautiful facility. enjoyed the gym too!

allowed early check in, room design perfect and a special shout out to the bell staff for humor and

nice pool and gym on the top floor

late check out handling unfriendly amd not very cooperative

no restaurant (closed down) no bar (closed down) small gym

elevators are fast and the late check out at noon was great as we were able to rest after breakfast

gym is not as well-equipped and well-maintained as may be expected of such hotel my room key did

love the outdoor patio, enjoy the fact that the hotel offered a bar that stay open until 2am save me time/energy getting dress up and calling uber or cab

we had drinks and food from the bar we wanted to keep cold

i would have normally ordered room service, but because of restrictions it wasn t offered

the bed was soft and i loved the view of the city. the property has a gym quiet in my room

no restaurant no gym no pen or paper only 2 towels an 2 face cloth had ask every day

the rooftop bar was the best amenity of the property

the wifi wasn't the greatest and the maids did not check on us very often to clean our room.

everything except the gym

room service was fast and the food was delicious

not enough wardrobe space and not enough gym equipment

also wish there was shuttle service to the casino

bed was comfy, location was great. gym was much better than most hotel gyms.

free wifi is very helpful when travelling for business. location was perfect.

ich was great, otherwise we'd have to wait about 6h to check in)

the gym,outdoors,swimming pool,

bar seemed geared to a much younger cocktail crowd and was very pricey for what we ordered

our 5 year old keeps remarking that, this hotel really likes kids

the staff can't do enough, the rooms are amazing, the bar and the food are fantastic.

we also enjoyed the breakfasts

the location is absolutely great. wifi was good as well.

without free wifi

the room service was perfect and the gym was good for ladies

guest laundry

a laundry mat feel walking in therea a small sign saying lobby 2nd floor

that there was no free wifi

kids 12 and under stay free but we had to pay $25 per night for a bed so it wasn't free

highly recomended if your going to visit with kids

there was no mini bar no room service no lounge hours after lunch we ordered from uber eats instead but overall my stay was

room service due to covid

actually no wifi at all

hotel staff gave the kids a goody bag

lobby was plain, no room service available at all.

did not like the mini bar items sitting out where kids could just grab not knowing they had to pay extra for them

had a cold and i called to order food , the room service heard my voice and sent me a jug of hot water with different teas for my cold

having breakfast included was a nice convenience

excellent breakfast

i love the location and the breakfast in the morning.

had a very nice breakfast

we were offered early check in with no fee

kitchen… i brought my two kids with me, they don’t like anything that is cooked outside of their home, so my wife was aboe

first day we were unable to have breakfast because the hotel ran out of everything by 8 am

also, the location is right by the disney store and a couple blocks from water place which the kids loved for american girl doll and the lego store

the gym had virtually no equipment functioning properly! treadmills and bikes not working.

a little dark in room. no veggies for breakfast.

room was smaller than expected, wouldn't bring the kids.

friendliness of staff breakfast location

the elevator buttons allowed kids to hit them all sending a person on a long ride

hotel staff, breakfast, location.

amazing breakfast & friendly housekeeping ladies!

beds were comfortable. pool was great and the outdoor deck. location was perfect.

parking was tight. room was a little small for 2 adults and 3 kids.

90 outside, but pool freezing, kids didn't even want to swim

downtown location, staff friendly, bar was nice

loved that the restaurant was open till 1am, there was a lady there giving the kids free tattoos which we all absolutely loved

pool is shallow but definitely not a problem if you have small kids

the room was great and my kids enjoyed the pool

we were allowed to use the pool area after check-out

there is a very unique bar in basement

due to covid they aren't doing room service but you can request as we did and it was perfect

kitchen with appliances to cook

fantastic facilities, pool, gym and lounge area with shuffleboard

we ended up using the kitchen sink to do most of the hygiene

the gym or pool wasn’t open yet.

i only booked it because according to the pics, it had a big kitchen with an island

everything was spicy and nothing for the kids to eat

we like the location and great breakfast bar in the morning.

breakfast was marvelous ...kids enjoyed all the choices...great value for location in downtown

the pool was too cold.

laundry service free on the 11th floor

price of room service too high.

bed was really comfortable and the room service food was amazing, dessert was the best triple layer chocolate cake i've ever had

we needed an early check in and were happily accommodated by friendly staff

renting out the pool and hot tub a lot of privacy

kids in one and us in

the best breakfast buffet i ever met in the us

i was a little confused on how to get to the gym. it took me a bit to get used to using the app.

00 per hour for a late check out

very clean breakfast was phenomenal

would not say it was a deal breaker but for such good hotel, gym could be better or at least 3 times bigger

room was very small, we were 2 adults with 2 little kids and there was no space to move around

loved the coffee bar downstairs and the restaurant

room service housecleaning needs to be requested 24 hours before the bathroom sink was too

with 3 kids, two of them being 1, it was not possible to use the pack and play in a standard double room

good laundry facilities in the hotel

no expense spared in furnishings, from a sound bar in the lift, a b&

gym in the basement has just enough to get a good workout in and the bar by the elevators makes for

the couch bed was really bad. too uncomfortable for kids to sleep on.

bar drinks very expensive

only two observations were that i was not able to access the wifi in my room

we had to call hotel for shuttle ride from cumberland station twice

we used the free shuttle to the blue line transit

pool was warm

thing was when we got picked up from the airport with the shuttle, driver was a little mad we didn’t meet at the exact spot which made him 5 minutes late

kids screaming and yelling poolside when you're trying to relax poolside

main concerns: 1- the hotel description claims the hotel has parking with ev charging

staff, excellent location, nice big rooms, pool was a decent size and water was warm enough for kids to enjoy

stores and restaurants; close to magnificent mile; friendly and helpful staff; clean rooms; free wifi

it was great to have access to a fitness room and an indoor pool

indoor pool, laundry access, location, distance to downtown

a lot of college kids were staying over the weekend, so the noise and doors slamming late at night were disturbing

card for the elevator, the laundry facility was a-1

we booked 1 quart room for 2 adults and 2 kids without baggage

would have loved if there was a room service daily

- rooms are comfy - bathrooms are great - gym felt like i booked a hotel room

everything location quality and the buffet breakfast

i was looking for room service and a pool

room service or restaurant in the hotel

good breakfast, great location.

gym was tiny

breakfast and room service a little expensive

room service not available in november

also, it took a very long time to get a hold of room service

the room, room service was excellent, the bathroom was fantastic with the soaker tub and separate shower with

a bar in the main lobby

were small, i ordered breakfast from room service, they brought it in a to go bag

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

room service

we were there 4 days and didn t receive room service once

the beatrix restaurant downstairs has superb food and offers room service

gym facilities were clean and good quality

in for a family wedding but also had to work- the downstairs was cozy and warm with coffee, great wifi, and comfortable booths

was no daily room service to empty trash or tidy up the room

really enjoy the pool

forgot the room service and when we asked for it they only put towels in the room

used the gym during my stay and it was quite nice, but the equipment is a bit limited if you are lifting

the staff was great, the pool is ideal for younger kids, and the restaurant was

parking prices room service

swimming pool is small, only suitable for kids

frame of the bed did not match up to the mattress and the kids kept bumping into and it caused some bumps and cuts

seamed busy and my room needed to be vacuumed again, i had an allergy and they said room service would only clean every 2 days part of that everything was good

like that the breakfast was free

we traveled with two little kids, and enjoyed the pull out couch and utilizing our own pack n play in the living room/kitchen

was super dirty, the pool was disgusting and there was a pile of garbage and laundry outside of my room for most of our

ated)

room service isn't the standard kind with the table cloth and tray, it is more food delivery from

my kids loved it

there fresh bites room service was extremely quick

my kids loved it

did not like that the bar closed so early, at 10:00 p

free breakfast was by far the best we ve had at any hotel

very confortable, my kids love it nice to to go for a walk, near places to go eat.

she was friendly and caring and bonded well with the kids

an my kids like me itt because the staff was so pleasant they was very respectful to every time we call

rooms were very clean & upscale.complementary breakfast was satisfying..

we also liked the possibility to do some laundry

rooms were clean and the gym had everything we

no parking. breakfast was sub par.

like 69 a night elevator was broken only one working… breakfast extremely packed no pool the gym is small too the room was small had a suite just as small as a double queen

like that the property was able to update room for early check in and add a sofa sleeper

lot of little sensor lights make the room very bright at night, pool area could use a little something

the room and pool

excellent pool area.

great location spacious rooms nice breakfast and bar area

wet bar area came in very handy if you’re staying for longer than a few nights

almost everything, low quality/damage furniture, low ceiling gym, over rated

great location! very comfortable beds. great lake view. very complete gym!

$24 for 4 beverages/ $130 room service breakfast for 1 adult and 2 children is pricey

the room service was amazing very helpfull and willinfull to

room service

wifi isn t great.

the swimming pool was too small. it was mostly for kids to use rather than adults.

corner suite is incredible, our kids loved it!

free breakfast, kids loved the waffles

breakfast was great and very filling. hotel was very clean!!! great stay!!!

the hotel itself was beautiful and the bar was also very pretty

there is a beautiful pool & gym with skyline view

i love the indoor pool!! staff was great, they were very attentive and polite.

i really appreciated the opportunity to upgrade my room to the spa suite

loved the location and the pool was so much fun

d not know this until the day i was

great location!! check in process easy and they accommodated a super early check in!

didn't like the fact of no early check in, i feel that some rooms should be available, if you arrive before 3:00pm, the lobby

rooms are big enough, decent housekeeping and good wifi

pool was closed, which was not on the website

valet parking 70$. food/room service ends at 11pm.

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

the extra fees for room service

great breakfast, fab bar area and very clean!