staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

no breakfast. received room requested on first floor near office.

not much to choose from but the hotel felt safe for me and my kids

hotel has levels & for whatever reason the either but ppl with kids in the upper ones or that's the

breakfast is decent for the reasonable price

the bed is comfy, the breakfast is reasonable for the hotel cost, and the room is clean, warm, and pleasant

best “free” breakfast we’ve ever had

the cleanliness, breakfast, free parking.

the gym was very tiny with just one bench and two treadmills

gym facility can use more standard equipment

more opción in the breakfast

nice and spacious the mini kitchen was great..

it was easy to find, easy to check in and out. bed was comfortable. had a whole kitchen!

they provided coffee and breakfast in the morning

maybe offer a larger variety for breakfast including fresh fruits.

breakfast- good

was very loud kids playing door bell ditch at night

the location was great for my wife and the kids and the hotel was very clean.

room was clean and comfortable pool was a nice treat coffee shop was great

location, did not feel family friendly, caught a man watching porn in the hot tub while my kids were in the pool, despicable

evacuated myself and my kids at 7am, then it went off 2 more times

breakfast

coffee and meager continental breakfast until 9 am

nothing there breakfast made me sick

there was no breakfast that i was aware of during my stayed.

what breakfast, it was never offered.

breakfast is a great deal with a waffle maker & all the usual items

would like some eggs with breakfast.

good breakfast, friendly and helpful staff, small but nice gym

room was clean. service was friendly and quick. breakfast was good.

very clean and hot breakfast twice a week. friendly staff

water was leaking pretty bad from either the laundry room or the ice maker, flooding an entrance

love that they offer breakfast

i had a work meeting so kevin advised that i call in the morning to request late check out, which i did

the property needs painting and the laundry room is raggedy

breakfast was good

parking very easy and safe right on the street

their parking lot is in one place, lobby is one place and hotel room are on different place

spa tub

parking and location was easy access to point richmond

location, clean, comfortable bed, good shower, secure parking

super clean, waterfront, access to boats. killer restaurant. good pool and jacuzzi.

loved the warmed indoor pool, the hot tub, the access to walking trails, views, cleanliness, the staff & the restaurants

we got warm cookies when we checked in. there was a gym, sauna, pool+ hottub and a laundry room.

lots and lots of kids in the pool:(

kids love the pool and jacuzzi

the place is clean and early check in was possible

were very clean, the staff was friendly and helpful, and the continental breakfast was tasty and convenient

the gym could use a bench.

room look exactly as the picture that was a plus for me and the spa bath was perfect as well

breakfast was very good with lots of variety, but lacked bacon and potatoes

i forgot about the breakfast. the housekeeper, rosa, was very helpful.

not enought breakfast choices

clean room, no bugs , great breakfast opportunities.

not much. breakfast could improve some.

would have liked raisan bran for breakfast

i lied it because of the laundry room

the charge of laundry is fair ($4)

kendra really went out of her way to help us with an early check

there are free wifi

the hotel bar was nice.

wifi was down the first day and the shower gel and shampoo and conditioner pumps were broken

we requested an early check in and was well accommodated upon are early arrival thank you

tiny gym

gym had free weights and not just machines

no gym

the staff were very helpful and friendly, and the bar downstairs was great

the gym is small, but hey, at least there is a gym

the food at provisions was excellent and the spa staff were lovely

nice view and great gym

this is more of a family place with lots of kids around

kids screaming across from my room for hours, had to change rooms

the spa and gym were a great amenity and we were invited to use it even after we checked out that morning

were excellent, breakfast was truly good and convenient

staff is friendly, parking is reasonable and the breakfast is a full breakfast

good hotel facilities such as swimming pool, gym and self service laundry

everything was perfect location , clean , swimming pool, staff, laundry machine

exercise bike in gym was ancient, didn’t work properly and needs replacement.

excellent room service and front desk staff.

the room was comfortable with daily room service

easy access, parking is close , elevators are close to entrance with no long waits

room service

no fee for parking was also a

station

comfortable bed wifi ample towels

room service/restaurant menu not clear on times available

my kids loved the hot tub too

paying for parking and the bar closed too early.

was 20 minutes l ate for our complimentary breakfast but the staff was so nice they still made us our delicious

breakfast was good but got a bit monotonous as we where there a week

helpful staff. clean room. modern facility. solid breakfast.

gym was good too

comfort, cleanliness, great breakfast choices

the first room smelled like a kids, gym locker

was very good, view of the bay excellent en there was a small gym to work out

my kids loved our stay, especially the indoor hot tub and pool

i also liked that it had a good sized pool

kitchen equipped with a minimum of stuff in terms of pots and pans

the beds are very luxe, all amenities thoughtful and stylish, room service food scrumptious, great and helpful service, great lobby and location

no room service. phone in room didnt work.

i also arrived on a monday and left on a wednesday and the same old room service sat outside a room for three straight days and the hallway started to smell

i ordered room service the next morning

gym was tiny

the breakfast was great, and the room was very clean

great bar in the hotel

clean, friendly staff, great breakfast

location, cleanliness and good breakfast, hot coffee, friendly staff

the breakfast was decent and check out is a 12pm

not have the breakfast; there was no restaurant in the facility

our room was spacious with a nice sitting area and a full kitchen

the free breakfast was the best i have ever had at a hotel

the breakfast was very good. lots of variety.

the kitchen in the room and also the breakfast!

and my kids loved the heated pool

great location, the pool is heated. staff is friendly and the restaurant and bar is perfect.

there s no room service

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

close to ferry access. the pool and hot tub very relaxing.

the kitchen staff argued and swore loudly at each other

the kitchen in our room was poorly stocked

early check in. friendly receptionist (girl).

decent breakfast included

the breakfast was wonderful

great location great gym . expensive!

there wasn t a 24hr restaurant or room service

likes the 25 hour convenience store and outdoor pool with big hot tub

didn't enjoy the lack of room service but they explained the pickup options well

they are able to accommodate my rest for early check in and late check out.

the breakfast was good, was a variety of food and everything was fresh

helped me with early check in

oh and the gym is small but nice

breakfast was great and warm. many options of food, drink,

their breakfast!

desk staff and late night bar and restaurant staff were excellent

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

room and fitness center.

there's a fitness room and a pool which is pretty good

i wish there was a restaurant or bar but it was very nice

breakfast...no eggs.

they do have free continental breakfast

good place to eat nearby barbecue place behind hotel is awesome nice little dive bar opposite side and jack london square

at breakfast attendee had a little attitude but i didn't let it bother me

fun bar directly across the street

noise my room was over the pool and face the street

the rooms were clean and well kept, and the suite we were given had a partial kitchen with a refrigerator and working stove

appreciate the kitchen and the laundry room convince i feel it is just too hard to keep eating take out and delivery meals for

swimming pool and hot tub.

they kitchen

the pool was very clean also

pool was closed.

property and pool were very clean

nice renovated rooms, pool

if you used the pool (i did not), it is located within a gated area near the road

pool water was a little dirty and the carpet in the room needs shampooing,but i like that they was

just the pool

price/room no pet fee

that there's no breakfast but that's not there fault. that is due to civil covid

job by front desk, all staff very friendly, great coffee and breakfast

early check in was available

satisfied with the coffee and pastry we received for breakfast

breakfast as advertised.

consider adding some fruit such as apples and bananas to the breakfast.

continental breakfast was pretty skimpy

also used the guest laundry which was great

as this is a corprate situation, the laundry room cost twice as much to wash and almost x5 to dry as the local laundrymat

fresh hot breakfast

finally,- a good laundry facility which we used a couple of times (super convenient but $10/load)

the gym was clean and well maintained

nice leisure area for guests and a wire well-equipped gym

good value for money, reusable water bottle upon check in, gym, friendly staff.

in was at 4 i got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day

within walking distance to everything around fishermans wharf, great games room, nice and cosy gym facilities, friendly staff

gym was advertised as 'amazing' on booking

mind , since we were just steps away from everything , it can get really loud , luckily for my kids there heavy sleepers

the kitchen area and crockery in the penthouse suite was a little tired.

allowed us a late check out without hesitation or charge

elevator broke and i had to haul my kids in the stroller down the stairs

my wife and kids, 11 and 9yrs, were happy with staying there

room service everyday clean ambience and confortable beds

hailed our first night and we came back to the hotel and hung out in the lobby area with our kids playing uno

great location, lovely staff, quick wifi, nice pool, amazing breakfast choice

pool appears to be heated judging from the number of kids in there when the weather was cool and rainy

more choices on the bicycles for smaller kids would be good as

guests next door had been coming back after midnight and ordering some food, and the room service was not even trying to be quiet

the smores were a hit with the kids

and everyone else involved inc the kitchen who provided a delicious room service breakfast

wifi set up

location, the bar and lobby area are excellent for relaxing

oh, the front desk staff are so kind and helpful and the restaurant is just incredible- had breakfast, yum

although they didn’t have complimentary breakfast like some hotels, they did have a coffee station in the morning, a water station during

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it wasn’t

gym could be a bit bigger. i would prefer breakfast buffet. no water in room

the staff welcomed me and my husband along with our two kids (7 & 11) for the happy hour with wine, beer, and sparkling apple cider when most places

breakfast was typical but was well maintained

room big enough to stay with 2 adults and 2 kids

staff,breakfast location

breakfast was sufficient

they would leave little surprises with my kids stuffed animals or throw blankets every day

the outdoor pool and spa were an added bonus

was able to get early check in and late check out

was able to get early check in and late check out

ease of checking in and out...ease to have late check out, location great

the gym is free and open all the time and the swimming pool and hot tub in frequent use

location staff was super friendly early check in was possible

i really liked the beverage bar it was a very nice feature.

of staff, coffee and tea available all day, laundry facilities, wifi was working well, the retro style of the place, and its location

surroundings offer coin laundry services, restaurants, and convenience stores

all the little things provided like tea, coffee, laundry facilities, wifi made a real difference

only one filtered water station in the entire property, that too in the gym

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

nice helpful staff. modern furnishing. laundry and gym facilities.

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

an added bonus was the guest laundry & a good

i never ever ask for a late check out but this time i was sick and i appreciated it was accommodated free of charge

pool closed at 8pm.

access to the laundry was difficult.

lots of things to do at hotel (pool tables, video games) free bikes for guests to

decent gym

location in fisherman s wharf area good bar and breakfast

daily room service

huge room and quiet great spa bath and bathroom. lovely bed. great space.

i don't have any interest in my kids sitting in a hotel lobby playing video games

food delivered by room service was tasty as well

location, gym and outdoor patio were great. staff was friendly and welcoming.

location, clean, free laundry and classy

laundry facilities, games for kids, relaxing courtyard where you could pop a bottle of wine and chill

very clean room with ample space, a great coffee machine and the free laundry facilities on suite was a massive bonus

no table makes it tricky for kids eating on their laps.

vid).

no free wifi and costly for each device each night, not ideal when you have kids

i found room service an expensive option for me.

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

y for room or go to lobby for free

very clean. location. staff were great. free laundry.

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

wifi connection was not great

general manager gave us an early check in at 7:30 am without any additional charges.

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

wifi was non existent

wifi sucked

great staff, great breakfast, easy access to interstate.

free breakfast and shuttle to jack london square

it was nice that they had laundry facilities

unfortunately i had to leave before breakfast was served.

room,pier, hotel bar/pool,staff, location(embarcadero cove)

the king room was spacey and included a table which was great for meals with the kids

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

not good with kids who are trying to sleep

gave us a 3 hour early check in

amazing staff free parking. distance to everything. early check in

asked what were those fees the answer was : urban fee is for the amenities: 'free' wifi ,' free' gym, 'free&

great room service menu

single detail was perfect - the staff, facilities, and treatment were top notch, and the spa was divine

room service was very slow and twice went to wrong room.

secondly, you need to pay if you want high speed wifi, didn t realise hotels did that anymore

i wish breakfast went until 10am.

the pool wasn t as cleaned as i thought it ll be .it ll be nice if they cleaned it

clean, it did not smell bad which was a plus and the breakfast was also good and the lady in the kitchen area was so nice genuinely polite and very helpful

i had a mouse in the kitchen they did

was surprised at the pool was not open it was not mentioned that due to covid there was no breakfast no workout room and

could even give my reservation info the clerk refused to allow me lodging with only 3 cars in the parking lot they had vacancies

there is broken down cars in the parking lot, people selling drugs and it's in a shady part of the neighborhood

did not work parking sucked it was

people using drugs outside in parking lot

parking in front of my room ud83dudc4dud83cudffd heard christian music thru the bathroom window

12 o'clock check out and best breakfast

snack bar closes during the day !

we had a reservation for 6 nights and checked in with 1 tiny bar of soap, 3 towel sets and 2 coffees

with dogs in a separate part of the hotel away from the other guests, not in the rooms facing the pool, and emphasize the need to keep them quiet

the pool and outdoor sitting areas were very nice

the area of hotel was clean and we felt safe with our kids

snow fell in the lobby every hour to delight the kids, and santa made a visit as well

the area of hotel was clean and we felt safe with our kids

good internet as well, along with a serviceable bar and a good breakfast buffet

it seems that it charges for that which wifi should be included in the facility

adults and 3 kids)

times about whether or not we had more people staying with us in such a big space

valet parking is very helpful

they wanted us to stay in the room anyway and took us complaining that with kids we needed a room with wifi and tv

apartment/suite for a family - good kitchen facilities, easy dining/cooking in room options, so nice to have a washer/dryer to use

wifi was weak and thinness of walls. not paticularly clean. coffee maker was filthy.

of parking and the room was on the 2nd floor and away from the main roadway- quieter

nice staff. easy parking. free wifi.

bar crowd fri sat lot shares with eatery/bar

there was a used bar of soap left in the shower, along with a bunch of dirt and residue on the tub, almost like they

and also breakfast time can be delay till 11:45 a

very comfy beds, laundry room available for guests

glad to have a guest laundry

fitness center was sub-par

my family sleeped at that day, laundry room noisy sounds waked our family around 2:00am

pets stay free

modern, quiet, well located, roomy, excellent breakfast

minibar or room service options might have been nice

no charge early check in, upgrade of rooms. clean, spacious, well located.

there's no room service

excellent service even early check in beautiful suite and rooms

staff have always been great with early check in and providing a room with a view

location staff room design amenities gym

restaurant wonderful and bar downstairs warm and friendly

the gym was good and their complimentary coffee was too

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight