no breakfast or coffee due to covid 19 precautions

also used the guest laundry which was great

also a small but nice gym with great views

the gym was clean and well maintained

breakfast

breakfast good my kids love it housekeepers are friendly

they do have free continental breakfast

good place to eat nearby barbecue place behind hotel is awesome nice little dive bar opposite side and jack london square

has only one thing going for it - location - next to jack london square - where there is a great bar / eatery attached to a bowling alley

breakfast...no eggs.

wifi was weak and thinness of walls. not paticularly clean. coffee maker was filthy.

of parking and the room was on the 2nd floor and away from the main roadway- quieter

the tiny soap bar broke in half before i even used itand not appropriate for a shower

i drive an f-250 pickup truck, and the parking spots are not wide enough for me.

nice staff. easy parking. free wifi.

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

very clean. location. staff were great. free laundry.

parking lot was small

, we knew there was no pool, but there was no other place to gather with friends on the site

spa especially the one in the room, close to stores and parks the safety of the hotel is good but

good location, parking, wonderful, friendly staff.

they have a small jacuzzi room and and great stretching cage in the gym which i used every day- loved it

desk staff and late night bar and restaurant staff were excellent

room and fitness center.

there's a fitness room and a pool which is pretty good

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

i wish there was a restaurant or bar but it was very nice

wish the bar was open before 5pm

bar was closed earlier than we had expected upon returning to our hotel to finish off our evening

great service, clean and the bar had outstanding cocktails and the food was good for a good price

not much at all. maybe a spa to replace the old pool

didn't enjoy the lack of room service but they explained the pickup options well

breakfast menus, potatoes are half done.

the breakfast and the comfy bed

breakfast was great and warm. many options of food, drink,

welcoming staff, great breakfast clean room and gym and location that is close to bart.

their breakfast!

wouldn't be good for more than a couple, kids would not

rooms are very small. fitness center tiny with 3 machines crammed together.

decent breakfast included

breakfast

staff was alright. it had a fitness center.

excellent gym which everyone could use freely

we had a large room with a pull out couch and kitchen

we enjoyed breakfast and enjoyed our stay

the gym had everything we needed for a quick workout

well equipped kitchen, comfortable bed

the breakfast was decent and check out is a 12pm

great bar in the hotel

new, clean, quiet, safe, great breakfast

new hotel with great rooms and a lovely little bar area for snacks/drinks in the evening

clean, friendly staff, great breakfast

bar served grilled meats in the evening

i will definitely stay here every time i’m in the bay area definitely recommend and even the breakfast was

used the shuttle bus down to the ferry day one then struggled to phone hotel (due to my phone) they still

the spa tub is awesome!

it was nice that they had laundry facilities

room was perfect, the city view was excellent, and the bar service was superb

the front desk is welcoming and the breakfast is always fresh, and the dining area also clean and sanitized

pool could have used a cleaning and beds were a bit hard but overall great

view by the bar the lobby was wonderful they had a area for games very friendly staff the room was was clean

and also breakfast time can be delay till 11:45 a

no breakfast. cold swimming pool. should make it into a hot tub.

early check in

i came all the way from fresno by train and ended up being early so we had no place to settle in

swimming pool.

the pool was dirty & not available

location and room service

tried calling restaurant for room service a couple of different times and never got through.

the beds are very luxe, all amenities thoughtful and stylish, room service food scrumptious, great and helpful service, great lobby and location

the room was beautiful and the gym was very well put together with equipment

i enjoyed my stay, and i was happy to have breakfast delivered to my room

i love to cook so the kitchenette is so convenient and it gives a home feeling, my son loves the pool and my girl apart

is huge balcony with lake view, great for evenings sitting and provide opportunity to put the kids asleep

the laundry area, kitchen supplies, and reception area is great

excellent location with swimming pool and pleasant outdoors for eating breakfast and snacks and friends and family could join us

good location, clean room.there was laundry facility.

the first room smelled like a kids, gym locker

my kids loved our stay, especially the indoor hot tub and pool

kitchen equipped with a minimum of stuff in terms of pots and pans

i would use the gym if it has a pull-up bar and place for doing sit-up

just bar area closes too early.

breakfast was excellent and lovely surprise. serving staff were great, welcoming and friendly

we enjoyed friday night cocktails at the bar with fellow travelers

gym was good too

the gym needed to be cleaned—treadmills were really dirty

need coffee/tea station and bar 24 hrs

laundry was closed at 7pm

a swarm of flies in our room constantly, a used condom wrapper next to the bed, no room service cleaning, when we complained they

guest laundry was appreciated

the wifi was very naughty, showing up when not in use

wifi didn t work - maybe the verizon outage

easy access, parking is close , elevators are close to entrance with no long waits

groom service was discontinued

clean rooms and free parking and coffee

the room was comfortable with daily room service

would be nice if the bar opened a couple of hours earlier

would be great if there was a time frame when children are not allowed in the hot tub/pool area, most 4/star hotels have a children time frame like 9pm so adults can relax an those who

exercise bike in gym was ancient, didn’t work properly and needs replacement.

liked the room in general but i really loved the kitchen

spacious suite with an equipped kitchen, pool with long hours

walking distance to amtrak.. walking distance to a cool food court.. good gym..

ll) with excellent stores, it offers a superb breakfast menu, it has an excellent bar & grill, 3 blocks walk to ac transit bus service with one way access to the macarthur bart

i really liked the gym, the equipment was new and quite good for a hotel gym.

garden inn provided an excellent breakfast, a great bar & grill

room service starts at 5 pm.

selections should be better, i had to watch the ncaa football playoff game in the facility gym also the spa was closed and my girlfriend and i really was looking forward to using the

far as the room itself, beds were very comfortable & room has good wifi

the room was very spacious, good breakfast selections and i would definitely stay again

open the pool

unable to use pool, swimming pool not cleaned and not heated

flight so unable to take part of the breakfast

that they say free breakfast and we went down and there was no breakfast false advertisement

kitchenette didn't have utensils

don’t have breakfast!

amenities include free grab and go breakfast, free parking, coin operated laundry room and pet friendly

no on site breakfast

felt like being part of the american good life; families with their kids having swimming lessons in the pool, the locals having their breakfast and coffee in the

we had a totally charmed dinner with our kids in the hotel lounge

this is more of a family place with lots of kids around

the spa and gym were a great amenity and we were invited to use it even after we checked out that morning

too many kids in pool

nice room close to airport with efficient shuttle.

i never have use the airport shuttle to this hotel so i am not sure about that

instead of posting the changes around the hotel, we had to ask & then me & my wife & kids was told

snack bar inside serving breakfast and lunch for very decent price

need better tv channel selection, especially for kids

staff at the bar was very unfriendly and not attentive it was difficult to order a drink and get their attention

pool was available and gym also very clean

pool was available and gym also very clean

pool is small

the restaurant and bar were also a surprise as it was pretty good for a hotel and the free breakfast was one of the

friendly, helpful staff, nice bar and restaurant in the hotel, old fashioned feel with modern flair

room service has been eliminated and guests need to give 24 hours advance notice to get scheduled

no pool or gym.

wifi login was very difficult and took many tries

gym is tiny. any more than 1 person and it feels crowded.

staff a bit lost at times and gym very basic

the staff were very helpful and friendly, and the bar downstairs was great

too few parking spaces. no gym open yet

the gym was very small, but i didn't come to work out.

location, on site coffee shop, bar and restaurant. vintage décoration but recently remodeled.

the place is clean and early check in was possible

more streaming services on tv. add filtered water on gym.

the only thing i didn't like was that there are not enough rooms with spa bath.

the spa let 2 people be comfortable in it

were very clean, the staff was friendly and helpful, and the continental breakfast was tasty and convenient

pool, bar and dining along with the room and employees were wonderful/excellent!! thank you!

breakfast was amazing

that room service is back open and the minnie bar diamonds back open.

were three of us registered to stay but we only got 2 vouchers for breakfast, it would have been nice to get a breakfast voucher for each guest

cleanliness, diamonds bar and grill, wait staff and bartender; food was good; everything was great

maybe a bit more variety for the breakfast would be good.

i was able to do early check in and was close to the campus to make the football game with the family

not enought breakfast choices

would have liked raisan bran for breakfast

breakfast was a little weak

parking for car/truck. shuttle to and from airport.

guys are really friendly in bar and really know to accommodate guest

we had some wifi issues and they were unhelpful to the point of being kind of rude

the staff was most accommodating and the airport shuttle service was great

there is no room service, no coffee of any sort; not even in the neighborhood

i lied it because of the laundry room

the charge of laundry is fair ($4)

kids wanted to see the planes fly in and out but when we opened the window drapes it was the front

the kitchen area , was clean as i could see of it

shuttle service during the stay and the availability of laundry service on the premise.

breakfast provided bags to take items to your room

to start i was supposed to get a 2 bed bedroom and didn't my kids have to sleep in the bed sofa, very uncomfortable

hotel employee are awesome staff members! breakfast was delicious.

if you need to workout, the gym facilities are good too

12-15 kids poorly supervised by one disinterested adult

location is wonderful, nice room, pleasant staff, great breakfast spot.

the beds were comfortable and the indoor pool was perfect for the kids to swim in.

new machines in the gym

with valet parking, the check-in, the room was beautiful and exceptionally clean, the rooftop bar was amazing

00 each from room service and that was all we got were the 2 burgers

server at the rooftop bar seating area

comfortable bed, great gym, felt safe with staff & valet parking & area, nice looking hotel, quiet elevator, good shower

the robot delivery for room service was pretty cool too

the gym was well equipped and spacious

room service robots were not working. worker strike involving roof top restaurant.

no carpet minimal rooftop bar great location - close to yoga studio, organic grocery store helpful staff safe location in sf

love the hotel and its location, has a great gym, and a decent lobby bar for coffee and pastry

and staff super close to ballpark half a block if that food by hotel gym was nice and big showers were

you happen to get a room on the 11th floor, take note that the rooftop bar and restaurant is the next floor up

location, breakfast

if they can improve their temperature control and avoid allowing gym usage at late night will be great plus

was no microwave in the room so the kids couldn't warm up their food in the room

that the spa was fully booked even when i try to reserve 2 days before.

the gym

gym equipment was nice and new

amazing viby restaurant and bar downstairs too

i wish there was a jazzuci/spa available on site.

sh it was already there when you first get into the room)

for a mon/tues night ($990 for 2 nights including $80/night valet) we can hear kids running back & forth upstairs all evening/ morning bartender was not as attentive, only 1

everything i just didn't use the wifi

snow needs to run more often - the kids never got to see it because we were always out when it went off -

the buffet breakfast was ok

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

fitness center, clean room

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

friendliness of staff coffee bar excellent healthy foods clean room

the coffee bar downstairs was nice and convenient

the room wasn t available for an early check in but we had a doctors appointment to get to

location superb gym super clean great room with amazing entertainment program free of

free parking or room service-but all can be avoided if you take the bart and uber around the city

pillows could be better outrageous service charges for room service

lounge and bar area. friendly staff. comfortable room. great shower.

from the the doorman, to the front desk, to the coeannng staff they are setting the bar high in this highly competitive market

wasn't very helpful, i requested for early check in one month in advance and than on the day of the arrival

the gym actually has fruits, something i did not expect

staff, early check in

the gym was good and their complimentary coffee was too

room service was solid

restaurant very small and wait time for breakfast was too long so we ate elsewhere.

there is no food and beverage restaurants open. only room service available

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding our packages for us in between our two stays, printing our paperwork and

my advice: do not have breakfast downstairs

breakfast was delicious and several options

gym and top roof chill area

wifi was whip fast

should be a discount for parking and snacks and breakfast were kind of scimpy

noticed room service trays remained in halls all day.

there is a bar in the lobby which seems to be an ideal place for social events

service was bad - make up room service missed our room despite the make up room sign

excellent service from check in to housekeeping and room service

regis staff and a very very noisy experience in the bar area due to the protests outside

no gift shop, no atm, no 24hr room service.

kids loved the pool and they even played a kids movie over the pool for a kids party event, it was

lunch in the bar was very good

the pool area, while nice, seemed too small for the size of the hotel

there is also a museum worth a visit and of course, there is the pied piper bar and painting

were great, hotel lobby was impressive, staff were helpful and friendly, pool was sizeable and kids loved it

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

great food & drinks at the rooftop bar, and the hotel gives you a $30 credit for the rooftop bar each day due to some tax fee you have

great mini bar - comfortable bed - rooftop bar - everything you need for a perfect night in

check in and late check out it was perfect roof top was beautiful scene from the room was

good gym facilities, & cafe with good coffee nice rooftop bar no homeless were spotted on my street, so

which i thought they mjst have great sound proofing, except i was trying to put the kids to sleep and the sound of the lift was disturbing them every time

updated design, open spaces, gym, convenient location

employee we came into contact with was very nice and stayed on the 26th floor was awesome my kids loved it

or deodorant, valet parking was 75$ was a bit expensive, restaurant food was limited to one and kids didn't like their foods

gym equipment was excellent

is not free and the wet bar in room had limited choices and snacks available

hotel rooms and beds are small, and it does not have any entertainment for kids

kids love the breakfadt pancakes

amazing staff, very friendly. good gym, comfortable room and great location.

room service costs, gym equipment tv channels not working, only one lighting option in bathroom.

staff and service nothing was too much trouble allowed early check in and late check out, stored luggage until airport departure, upgraded room

uld have liked room service on my first night due to late arrival)

there's no room service! not even a fruit and a latte in the morning m, nothing!!

breakfast included

i really liked to connected french restaurant, which also does the room service for the hotel

my car was vandalism there and didn't have late check out or clean things

being able to park within eyesight of my truck

did not like the restrictions for not using the swiming pool with my kids i did not like not having a breakfast open buffet i did not like changing elevators (one

great room with a great view - delicious breakfast -central

and the breakfast was outstanding

only small piece of negative feedback is that the bar seemed a bit under-staffed

i get the dj in the bar - but a way to get there without going by him would be nice

staff was very friendly and super helpful from car attendants, to front desk and room service staff

staff were friendly and helpful; miguel offered a bigger room when he saw us traveling with kids

the pillows could be better or have more options - particularly for kids

i had my 2 kids with me and we just walked every where

kids loved this hotel

the pool, the gym, the location

gym 24 hrs and the staff is top notch

the lobby and bar were very accessible and the ambiance was perfect - not too formal - very comfortable

very nice pool/spa/gym

location, very helpful staff, especially at the breakfast that was very, very good

gym was good

no room service available - but this is covid related!

room service was expensive

clean and spacious room. excellent location. early check in.

pected) but was actually super good food and delivered fast

the laundry in the basement was a lifesaver for us, as we were in the middle of a long trip

great location, early check in, polite staff.

2x extra charges to my credit, 1x i can justify for payment of early check in but the other will need to be investigated by citibank on my behalf as it was

the bar and restaurant are great as well and would stay here again

close proximity for shopping and eatery and coin operated laundry facility

golden gate bridge ud83cudf09 i would definitely recommend this hotel to everyone, they have a bar inside this hotel and just at the side of hotel there’s a lovely irish bar ☘️ and

location, friendly staff, a bar in the back, small but adequate rooms size

is an irish bar nearby that plays music so loud the walls shake

need for keys (was useful since many of us arrived at different times), literally connected to a bar (couldn’t hear anything from our

only issue was that on one side of the hotel was close to a bar however on the other side hotel was close to the street and on a couple of mornings the street

we requested for late check out coz our flight was almost midnight, they are very accommodating of our requests

irish bank bar right across the street is fun, lively and perfect

location, communication with staff, additional services (laundry, breakfast)

gym was too small and basic

no bar to relax in

the rooms spacious and they have a restaurant and bar on site

mini bar very expensive but they always are.

the gym is well maintained and open 24/7

bar (dirty habit) looked interesting but wasn't open the pre- and post-dinner times i tried to

very clean and updated room. bar and restaurant were great. location was perfect.

breakfast room to small

room is very clean, it comes with a complimentary breakfast, wine for happy hour, and the orange water is very good

i noticed that some people had trouble using the toaster in the morning for breakfast, so maybe a useful little handout or visual sign for the buttons might be helpful, esp

very limited breakfast options. small gym. somewhat expensive.

location and cleanliness modern. price and no pet fee were huge great deal.

to clean up room as long as you tell them in the morning before 12pm, but they might call it room service instead

wifi, room service, heating

great location, clean rooms, free wifi, free coffee, no charge for mail packages or printings.

room service wasn't that prompt

and almost every food service in sf closed at 7:00pm while we stayed, but they offered a room service to eat

offered luggage storage for early arrival and late check out

we were surprised that this hotel had everything we needed: coin-operated laundry, coffee station with cold and hot water (available 24 hours), vending machines

very clean. provide coffee and laundry. great.

- great location - shared bathrooms and room very clean - laundry room

laundry inside the building sink in the rooms just in front of chinese district entrance starbucks

payment app for the laundry machines sucks, but luckily a couple of them still take coins and the front desk will give

nonetheless it's a simple property decent gym and centraly relocated

parking on site easy, staff friendly, hotel bar great, with really good staff as well

the hotel also has a great bar downstairs with very friendly waitstaff

i was able to get an early check in but when i got to the room there were broken windows and when i turned on the shower

laundry prices are too high to

the gym was under construction which i can not remember was mentioned

travelled with my wife and 2 little kids (2 & 8 years old) and we spent 3 nights during new years eve

you might want to add a swimming pool so kids can enjoy it as well

i enjoyed sitting at the bar at the mezzanine, and serviced by the most friendly bar staff

there are great views of san francisco from the country club , your room and the gym area as well