to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

located a few steps of central park i do really love the location, since you get up you can have breakfast early in the morning next to the fountain in the main patio delicious breakfast

it had a lovely internal courtyard where i had breakfast every morning

there s even a kids playroom

when we were in a rush for breakfast they packaged the remainder for us to take on the road, so nice

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is terrible, there are too many steps to

lastly, we became very ill after having room service from the restaurant for dinner one night

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

parking was on fifth floor, reception on the first

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar

the kitchen was good although they didn’t tell us that they offer breakfast and also simple lunch box

they even offered to do our laundry during holy week when laundromat could not be found

no breakfast

there turned out to be no breakfast provided.

breakfast area was pretty

wifi was good

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

parking was in a separate, secure parking lot around a corner from the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

the bed was comfortable and the wifi worked fine

breakfast, pool, room (bed, shower), dinner, checkin/checkout

nice and hot pool

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

the hotel gym could have been better.

the pool is fantastic, so is the breakfast and comfortable beds.

some noise coming from parking areas.

breakfast was just an average guatemalan meal. the parking was spacious and safe.

we used the secure free parking facilities

clean and gets the job done, the restaurant breakfast was the best i had ever had

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was delicious

is very friendly and helpful, the hotel has great location and a lot of parking

location, rooms and pool

enjoyed several meals by the pool

hotel room was noisy on the first night and the parking area was too small, but they have an extra garage across the street

parking is not a formal one, it should be improved to give a better aspect of the place

clean, quiet, friendly staff. parking available.

the breakfast was really good, the staff was really helpful and the hotel is located next to the irtra

the pool

it has a good breakfast

you can leave car parked in hotel and save on parking

breakfast

it was perfect for our needs. great location, very nice pool and attentive staff

located really close to the main pier / water front where all the shops are and parking space included for our car

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

really enjoyed their typical guatemalan breakfast as well

loved the temazcal and the breakfast

d the wifi along with it)

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we borrowed books from the lending library

wifi was also slow

wouldn t recommend the laundry service

reliable wifi and places to work

the location was good with beautiful views of the lake. the breakfast was excellent.

staff are helpful and friendly breakfast was great large room

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

very close to the center. had parking and good breakfast. staff was very nice

breakfast was great

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

there is no breakfast provided and/or available in the morning

the view is really amazing!! nice breakfast

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast was delicious

amazing, location, views, accommodation, staff, breakfast

a bad experience with the hotel doing laundry

breakfast was really generous and the evening meal delicious

amazing view of the lake and the morning serenade of the birds. great breakfast area.

view of the lake, the pool was beautiful to swim in

great location, awesome vibe and pool

i dropped my laundry at 9pm and got it back at 9am next morning

amazing staff and great pool

really enjoyed my room by the pool, it was amazing

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

wifi was excellent even up in the room

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

great wifi

the room service

no wifi in the rooms

well located, very clean in the common areas, the kitchen and the rooftop

the kitchen is up in level 5 so consider that if you have low mobility

great breakfast

a simple breakfast is included which looked very good

nice kitchen

breakfast of pancakes and fruit and coffee was a nice way to start every day

breakfast included was really nice

although it wasnt mentioned on the page, breakfast was included

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

ry central but still quiet) - highly recommend

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

breakfast is included, and the view from the terrace is incredible

) breakfast of pancakes, eggs and banana

you'll also get a good breakfast

very kind staff, great breakfast! absolutely worth the money :)

had my laundry done by the hotel, and they lost my pants

rooftop to sit out and small basic gym

they have wifi but it's not good

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very

also the laundry service was nice because they don't use a drier but let it sundry :d

breakfast, staff, and facilities were amazing

the free breakfast

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

delicious and free breakfast

the breakfast is tasty, although it's symbolic

staff was incredibly, lake access was great, the free breakfast lovely.

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

friendly staff, beautifull location and nice breakfast

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

they close the kitchen and bar at 7 pm

the ‘pool’ is alot smaller than it looks in photos

clean, spacious room with kitchen area

pool area and private beach were great

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

parking

nice balcony with views of the surrounding scenery

gym included

- bright room - comfortable bed - small nice gym

location pool staff

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

pool was honestly too cold for swimming but not much they can do about that

swimming pool, sauna, jacuzzi, free water

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

pool a bit dirty

very friendly stuff. great view. kitchen

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

although two people are doing their laundry in the lake, it is crystal clear water

unlike many hostels, there is a restaurant and a kitchen

was served in the hotel but the kitchen was large and useful

beautiful and very clean swimming pool

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the property lacks a pool.

the wifi is spot on

the wifi can be spotty at times

wifi is a bit slow in the rooms

fast same day laundry everything is good

went to this hostel with my adult kids and husband and we really enjoyed it

our kids

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

felt like we were being treated like kids queuing for a school meal

ternal lady)

pool was excellent

closes maybe

the room was of a nice size, the ac worked well

d it is needed in retalhuleu) and the wifi was fine

not good wifi . water pressure was low.

room service was super quick to deliver our morning coffee

no room service unless you re sick, then you have to bring it up and down yourself

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

pm is too early.

the road on one side is very loud with motorbikes, kids, shouting

i ll miss the lovingly prepared breakfast overlooking the spectacular lake and mountain views and the luscious gardens set with a

bar and dining area

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff was awesome and the facilities 5 star, outside the hotel theirs really no

the wifi was very good