parking- too tight and not enough

stayed two nights- no check in for room service or replenished room amenities

parking - a row of parking spots is being used as a patio

the breakfast was not included.

bathroom was clean and well stocked, staff very accommodating to early check in and other requests

of space, full kitchen, beautiful big balcony

i have used the laundry rooms before and never had an issue, however this room was disappointing

you have a fully equipped kitchen

more garbage bags, laundry detergent and dishwasher tabs, because of our longer stay

loved having a full kitchen

gym pool internet location bed

pool needs a bit of an update

we were able to wash some of our dirty laundry at a reasonable price

my son enjoyed the pool, it was clean and fresh towels were provided

no pool open

dishwasher in the kitchen also had dirty dishes in it

to covid the kitchen was closed, but i was pleasantly surprised when i was provided a to go breakfast with a bagel, eggs, muffin and yogurt

kids were not fans of the breakfast, also when i called to book i was told the pool was open, however, they failed to mention that it was completely booked for the entirety of

the breakfast was also very well presented in a box with good coffee and tea could have changed it up

just extend or push forward the breakfast time by 2 hours as your hotel is too cozy to leave the bed early

atmosphere, pool and hot tub were clean and perfect for kids

pool was very dirty with lots of sitting dirt at the bottom and big clumps of hair floating

the pool was open and the kids loved going for a swim

then i was placed near a rowdy hockey team with screaming kids running down the halls and parents sitting out in the hallways talking loudly til 11pm

kids running around the halls late at night screaming, and leaving the pool soaking wet making the

bigger gym facility would have been nice, but i am glad there was an equipment room on premise

the eggs were visible only if you are planning to eat cold cereal for breakfast

reported to be change the light ball , the mentenace took them 2days to showed up pluse got small gym, no swimming pool

the lady in the breakfast kitchen was not friendly at all

update areas of wear and tear. gym could use a standard exercise bike for my purposes.

everything is great but breakfast is awful. not too many choices!

excellent breakfast selection courteous staff

the pool was located in the doubletree next door (which we found out by asking around as the staff did

was surprised by the room features ( full kitchen) as well as cleanliness and service

the breakfast wasn’t good

and at 9 am one of your staff barged into my room with their key when it was locked from inside

breakfast consisted of 1 yogurt, 1 granola bar and 1 apple juice

would have been nice to have had a breakfast sitting area rather than having to return to your

the take away breakfast was basic ( apple, juice box, granola bar , yogurt)

loved grab-and-go breakfast and

pool was a good size and lots of room on pool deck

access the phone in the room, and there wasn't any info on how to use the phone or access the room service, and supervisors have been non responsive in responding to questions pertaining to

one just rang

have had to stay in kitchener multiple times due to work

parking lot was torn up, construction

website talked about martini bar staying open til 1

is was at 330 when we checked in)

were doing quarantine so their were no room service which is understandable

the pool temperature was nice and warm and the shampoo and body lotion and wash were amazing

cost 12$ per night to park outside in kitchener,

very comfortable beds. staff was very polite,breakfast excellent.

had laundry coin operated

breakfast was great dog occomodations are good

an opportunity to do your laundry

the outdoor pool is wonderful.

breakfast should include a cup of tea or coffee with it

bed comfy and breakfast selection excellent.

convenient location, friendly staff, simple but good breakfast laundry facilities are available

our only complaint was we could hear someone doing their laundry quite late at night.

availability of fitness equipment

parking is almost full in the night

was a bit noisy in the morning with dogs barking and kids running in the hall

loved the restaurant and room service!

coffee at the breakfast bar was not good

of room with armchair foot rest, pet friendly, hot breakfast made to order omelette station, cheaper pet fee than other hotels, cold

and clean, however missed the breakfast but the free coffee and water worked well

gym is very small and treadmill not working for the 10 days of my stay

and the breakfast was remarkably good

great breakfast!! very clean

pool this morning had the cleaning not running and made a swim difficult

the gym was really clean and up to date. breakfast at the restaurant was delicious.

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

golf staff

we had access to the pool which was unexpected due to covid restrictions

my husband and son enjoyed the pool and i used the gym

lots of people smoking so might now be good with small kids

gave our kids a spare room to hang out in on saturday night

with kids and breakfast included would have been nice

fridge with no bar, meaning kids had nothing to consume, haha

loud kids in hallways

the room was clean and comfortable. the breakfast was very good.

breakfast was excellent

but the room smells terrible the sheets were very dirty i know it wasn’t wash it smells bad my kids didn’t sleep with the smell it was so bad bathroom sink was not working etc but we got there

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

staff, very clean, comfortable bed, close to everything and breakfast was very

parking was extremely convenient

wifi speed was terrible. wanted to watch a sports event but couldnt

nice parking safe

parking was very handy

room, bathroom, tv, fridge, microwave, hairdryer, coffee machine, clean place , good wifi

breakfast and coffee was delicious

had a lot of amenities - pool ,sauna, and hot tub

wished the bowling alley and mini golf were actually functional

giene)

room service breakfast was not great for the price, had buffet last time and it was excellent

we got to use the gym as well and were impressed by the amount of equipment they had, as well as the cleanliness &

would have liked to have breakfast room service but it didn t start until 9:00 am

would have liked to have breakfast room service but it didn’t start until 9:00 am

including 2 bonus glasses of champagne after our out of this world dinner at twh social bar i bistro

gym is advertised but unavailable due to renovations

and the breakfast was amazing

liked that they accommodated my busy work schedule and gave me both early check in and late checkout

great place to stay. our kids were there in july and recommended this place to me

even noisy hockey kids were polite and quiet after a while

proximity to 401 and stores ..playground for kids

small kitchen facilities were very useful

pool was closed.

breakfast was very good and the kitchen staff were helpful and pleasant

the swimming pool,

considering covid your breakfast was excellent.

kitchener was having a cold spell while we were there, and the heat to the building wasn't on yet

the kitchen has everything you need to prepare meals

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i thought there literally was a

great communication from the laundry room management

difficult to get any response to allowing late check out and additional key fob

breakfast its saved late if only they also catered for people who start work at 6pm

everything was great, the pool, the breakfast, the parking, the comfort - all great!

didnt try the breakfast but the hotel was clean, and far exceeded my expectations in style and comfort

the room was nice & clean, breakfast has plenty of hot food items

the cinnamon buns and pool.

pool is a little small

pool not open, but it is because of covid rules...

clean hotel , great breakfast, gym & pool

i wish there were more dishes for breakfast

we didn't use the pool, but it looked inviting and the gym area had natural lighting and was sufficient for a quick

bit fancy for kids and offered a

bigger kitchen area with bigger fridge breakfast should be included

all hotels in kitchener-waterloo are slightly over-priced due to market conditions

there are kids running around when it's weekend days and nights.

they have a few pool toys (noodles, balls) for the kids to play with (+)the pool had toys for the kids (-) my three kids were disappointed not to have a morning swim (+) bit fancy for kids and offered a (+) pool was perfect for kids (-)many kids running around (-) (possibly paper towels from some kids that had been in there earlier) it looked like there could be a bit of re-tiling work that (-) kids were screaming and yelling making the stay not relaxing at (-)there are kids running around when it's weekend days and nights. (-)kids screaming and playing hockey outside of our room and running up and down the hallway

for a shower on check out reception did not inquire of our stay nor speak at all on leaving breakfast was poor and in location where cold wind entered the area every time someone came through

for breakfast shortly after 9 am

breakfast was amazing and the room was very nice! definitely would stay there again!

for the price, breakfast is good

breakfast was good and there was a variety from day to day.

soon as i pulled in, there was alot of junkies in the parking lot, i went to get a room and my bf yelled out to me before going into the office and said

the location is good with free parking.

the location and free parking were two advantages of this hotel.

convenient location, ground floor all rooms and very well lit parking lot.

nice with a small bar area, and a few food (pizza) options

the swimming pool wasn't warm enough

i used the gym and was happy to have good equipment.

lady that worked in the breakfast room was really nice and friendly

breakfast was fairly basic. pool was too cool.

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

was a clean and nice sized room with a microwave, bar fridge and a little coffee maker

breakfast selection i have ever seen in a hotel

definitely want to come back when the pool and gym are available

we enjoyed the pool

full kitchen, massive bathroom

very nice gym and indoor pool

coffee bar available through the day

the room was excellent king suite with kitchen

excellent room, great facilities, including the gym, pool and breakfast area.

breakfast and large sitting area

breakfast was typical continental breakfast

it was good. kids like the pancakes

salt water pool- fun for the kids and very clean

for breakfast there were lots of choices, very good, great way to start the day

the gym, employees

wish the pool was opened- no fault on the hotel as it’s because of covid and it’s lockdown

the free breakfast was amazing

please add hair dryer on the washroom, and silverware on the kitchen

pool and hot tub

kids really enjoyed the pool and slide

thing i did not like was some of the other guests not watching their kids in the pool, but that is no reflection of the hotel its people lack of common

staff provided excellent service at the front desk, at the pool (lifeguard) and in the breakfast

complimentary breakfast was excellent. loved waterslide. pool was quite warm.

i and the kids loved the breakfast and the kids had so much fun in the pool.

so very clean, and the kids love the pool. last, there is everything around like a 2 min drive

i and the kids loved the breakfast and the kids had so much fun in the pool.

breakfast was awesome too

bed, in-room spa tub and shower

rooms having a little kitchenette in them, access to pool an gym during the hour's, all staff make u feel very welcome an

room was clean, the gym was good to use, along with the complimentary laundry facilities

nice room with kitchen

we enjoyed the breakfast and the kids loved the pool

in a suite with 2 kids, it was wonderful to have the extra space

very clean room, lobby and breakfast area

barking dog at 1am and the breakfast was not practical for diabetic individuals

the price was great and we got an ok breakfast

staff was friendly and allowed us a late check out

breakfast was a nice spread. loved the 24/7 coffee.

breakfast could have been fresher, but the coffee was good

the pillows were terrible and the breakfast was less than available at hotels nearby

were very friendly and amenable to extra requests, entire building was clean, and the pool and fitness centre were a very nice touch

morning breakfast was decent - in our case there seemed a bit overwhelmed - but nothing to

breakfast was not as fresh (muffins stale) but nice to have an option close

the breakfast could be improved a lot, and the hotel needs some renovation

to be breakfast and parking included but they didn't have breakfast and they told us to park on the

breakfast should've been better

there was breakfast, staff were helpful when i asked

breakfast was sufficient.

staff friendly and extra helpful with breakfast.

basic pool

also, the wifi system was very good; it was fast and didn't drop connection

room was very clean it looked great ,it was bagged breakfast the muffin orange juice and granola bar was great ,the staff was very helpful and

easy access front lobby and enough parking.

was screaming kids in the middle of night

amount of post breakfast or breakfast related) snacks available all day

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told them off and my sister went to the desk about it

had various amenities including a gym, pool with hottub and breakfast

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told them off and my sister went to the desk about it

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the reception for them and the housekeeper delivered them very

tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down restaurant

enjoyed the gym facilities

there is a restaurant called bar mason that is inside the hotel next to the lobby

room was large, with a neat, small little kitchenette

offering free breakfast but closed kitchen too early ( so we received it cold at 9:30 am)

eggs were drenched in butter. otherwise breakfast was okay.

breakfast was microwaved but it was free

did not get a breakfast i went out to the riverside ark for the day

breakfast wasn't offered due to covid, i also had to check out early due to personal reasons

pillows & wifi

the room was clean and spacious. the free wifi, breakfast and parking was nice.

there was no parking

smoking patrons threw their butts in the parking area.

the wifi works great

good breakfast

there was not enough space to falicitate guests other than the breakfast area

breakfast ok, would have liked more hot choices

good pool (our grandsons came over for a swim and we enjoyed the hot tub too)

the pool was a great and it had a nice jacuzzi

checking in at the restaurant and bar with my luggage.

full kitchen

no problem with a late check out

i wanted to surprise my partner with birthday decorations, etc, by going early

i had no big issue looking for the staff but had to walk to the back bar to find him others may get confused and walk out etc

free parking available on site

location is across the street from where i am working and parking is included in the rate, saving me $12 a day

limited parking spaces

the entrance and extra parking for visitors was a bit confusing

at least there was lots of free parking across the street in the parking garage