the hotel has an indoor pool

location, secure parking

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

nice staff and secure parking. good location close to the main square.

the breakfast was very scarce: coffee + two pieces of bread.

did not honored the terms of reservation, for breakfast for three guests

the gym is a good addition

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps early in the morning is

included an excellent full breakfast, a gymnasium

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

bar and activities are a great plus

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

mattress helpful staff we've got a heater and a plus blanket good breakfast (100mxn) closed parking

more breakfast variety

breakfast is excellent

the breakfast is good and the beds are comfortable.

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

good breakfast though small selection. very comfy beds. secure and good room cleaning.

nice backjard, very nice swimming pool

it was a nice enough place. professional but cold. convenient parking. nice pool!

laundry was quite fast, taking my clothes in the afternoon and returning it at

very comfortable room and bed great hot shower pool was great included breakfast was delicious

the pool was also full

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and friendly

parking included at an

t this) free laundry

secure parking nearby

not enough parking on weekend

hotel offers water, coffee, tea and laundry service

despite breakfast for volley event was ready, they did not offer to other clients despite egg bar people was available, management staff at breakfast place was not friendly

breakfast is good. cost needs review

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

other than the breakfast, every thing was perfect

bar area is quite nice, and the barman was very friendly

people, superb hospitality, great location, closed parking and the breakfast was very delicious

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

location , breakfast room

in the price breakfast was include simple nut very ok

the pool was hotter than the jacuzzi.

room service food was very bland

bar has a decent selection of liquors and cocktails, but don't expect too much and also is pretty

breakfast was very good all services also good

the breakfast is really good, good location and very comfortable room!

the pool area was not clean and overcrowded

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

staff is very friendly, reasonable breakfast

breakfast would have been nice.

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

great breakfast and service

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

kitchen was very well equipped, including with stainless steel cookware

hotel room had a full kitchen and it was super clean. nice shower.

the gym was perfect

the room was great, with a kitchen and very clean and spacious.

breakfast was excellent friendly staff, quiet rooms

breakfast staff was very helpful and cheerful

the hot breakfast food had ham or bacon on it

the location was great. i did not have breakfast

the breakfast choices were very few and there could have been more

it was a good clean room. they had free laundry service.!

i did not had breakfast!!!

easy access from highway. breakfast.

proximity to the airport cleanliness complimentary breakfast

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

breakfast was real good

buffet, fitness center, friendly staffs, quit comfort

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

hotel is not a pool hotel

facility was excellent, friendly staff and fitness studio

excellent room service

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

wifi password didn t work

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi not so good.

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

the pool is cold

it would suddenly spit water out, it was quite frightening for the kids

the little kids park and the open outdoor space.

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

perfect service, valet-parking good breakfast very friendly staff

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast that was included was the best i ve had in mexico

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

staff ,service, breakfast

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

pool water temp - in the bathroom, nothing to but your stuff

- hot water for shower: be patient, sometimes takes 3 minutes - parking

othbrush

pool wasn't clean

cold swimming pool

good choice at breakfast despite being very busy

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast was excellent and plenty food and drink

great breakfast! friendly and helpful staff.

- terrible wifi/internet

gym was not good, need more maintenance, no one tool was working ud83dude05

the room service was nice and friendly

managed to use the gym only once

i ordered room service of a chicken broth to start, and then a main of chicken with grilled veggies and

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

were not clear about breakfast for kids under 2 years old

beautiful building, clean, good service, breakfast very good

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

breakfast is not included despite what the booking says

the room also has a table, but this room didn't have a kitchenette

fresh coffee in the morning, and a speedy laundry service

they took our laundry at 2pm and had it returned to us the same day for a great price

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

new gym equipment

the breakfast and the location were really good. just few steps from down town

the breakfast was very average to be in mexico.

comfortable and having an ac was a plus, great breakfast and friendly service all over.

breakfast is average but otherwise all good.

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

the breakfast, spacious room with two queen-sized beds, no smoking in the entire hotel, and free parking

i love the location and the breakfast. everything was awesome

people in hotel are very friendly and breakfast is good

the beds are very good and the room service is a bliss

wifi was not received in the room we were in

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

restaurant's room service food wasn't delicious.

the gym has great equipment for a hotel gym, david at the bar was excellent

i loved the heated pool and the gym is ok

service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best

for example they say they have 24 hours room service and

no room service after hours

wifi did not work

wifi service

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

and no parking available

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the wifi can be weak at times

the parking and the romm is small

bathroom very slippery. no safety bar to grab and prevent a fall.

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

good dining, no bar or comfy area for a pre-dinner drink

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

wifi also is very weak and nonexistent at times in the majority of the room

the wifi isn't the best

the wifi coverage is poor,

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

the wifi or hot water were not so good.

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is not very stable

the wifi is stable enough but sometimes was cutting during calls

poor wifi

were working from the hotel)

they catered to all our needs and gave us late check out with no trouble at all

the terrace and the gym are also a very nice addition

the gym was very basic

gym and bar too small

cool hipster bar down the road and really close to the artesan

i also liked that the pool was heated

lovely heated pool

breakfast buffet was excellent!

we enjoyed the breakfast and canapés in club access

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to

breakfast service and options. no room service available at nigth

was a mr in charge at the parking, he was really nice and

and have good refrigerator and tv inside the room, comfortable, and have a good machines in the gym

breakfast was free

front desk the cleaning ladies the breakfast crew were very good and helpful

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or nights was scarce

) wifi can be very bad

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the corner

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

of noise, bugs on the walls, bad wifi, bad breakfast