they have on sight laundry washing and drying

our flights were cancelled and we had to get something quickly and near the airport, it was late we were tired, the tub was absolutely filthy

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing by door ppl screaming

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry detergent

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

didn’t like how they kicked me and my kids out for a pee stain and knew we were homeless and knew i had to be to work at 1

they do have vending machine and a laundry site able for use

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

closeness to airport. great breakfast offered at early hours. shuttle was right on time

w had to leave at 4am and they brought out some cold food items for us for breakfast

staff were friendly and the continental breakfast was very yummy

breakfast was delicious and fresh

closeness to airport. great breakfast offered at early hours. shuttle was right on time

rooms are very clean. breakfast was good too!

clean and comfortable. breakfast was good

booked here over other options because of the pool (kids needed something to do)

no shuttle because of covid but the walk is around 200m and it is very easy to do with small

clean and good location. shuttle available

breakfast could taste a bit better and be a little quicker to restock.

of us nice & sweet, joanne grilled bbq for us with an umbrella in a raining evening, gus fixed kitchen spinner for us at weekend, skylar figured best rate for us to save our money, wendy, kay &

the breakfast was delicious each day and very filling

the breakfast was really nice

location on river, kitchen had everything i needed, comfy bed

breakfast had lots of choices

close to the airport and breakfast provided

excellent stay! the breakfast is great.

i also ended up choosing this one for the gym

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

very clean and the kids loved that the pool was open late

room, beds, pool, bathroom where great

pool was great to help keep kids occupied

restaurant and pool on premises great for small children.

staff and helpful shuttle service to university of rochester athletic facilities - gym

think you should have a bit larger pool, considering you market to families

gym with accurate scale

like it all for.our.ahort.stay breakfast.l was outstanding and the kids loved the pool

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

breakfast was good . room is spacious

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast was great. i also used the fitness center.

i loved the gym, very clean

breakfast warmer (eggs, bacon and sausage)

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was closed

pool water was chilly

great staff - very friendly and helpful. pool and gym facilities outstanding.

the breakfast place a little bit small...

windows open all the way with no protective net or bars so dangerous if you have younger kids

breakfast was great compared to others. staff was amazing and friendly.

very clean , kids loved the pool ! quite .

pool breakfast gym location

the room was spotless. breakfast could have used a little more, i am not really a bagel eater.

helped us with our early check in

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change for the washer and

they also do dvd rentals at the front desk for free which is cool, especially if you have kids

i had to say something bad the pool area was really hot like they had no ac on but my kids still enjoyed their self so it was okay with being a little hot in

the bar staff was excellent and the food was amazing

pool and gym

the breakfast was quite good, with a nice variety of choices

really wish they had qtips and the pool water a little warmer but overall i loved it and they should have warmer blankets to the

the breakfast was so good

modern, comfy bed, bar in lobby

fast easy early check in.

it was clean and beautiful and the staff were amazing! loved the bar area!

staff was great from check in to coffee/ bar

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

beautiful bar on the roof and great restaurant in the lobby

great gym with well maintained equipment and rowing machine.

top bar beautuful with great outdoor fire pit and best views of the city but small

lovely rooms and outdoor bar area

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

restaurant and bar open late

hotel pool was chilly

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

it was comfortable, breakfast was great as well as the bar and dinner

it was clean and nice. the staff was great. the free bar was the best!

rking is in the back)

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

do not think there is room service

loft is good for families with kids or young people.

when me turned on the jacuzzi tub the jets pushed out all kids of dirt hair and god knows what else

friendly staff, great breakfast options, pool was nice, room was clean and above what i expected

loved the breakfast for my family

although there was a pool inside, we did not use - next time though

the kids had a great time in the pool and picking out snacks at the snack bar

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

we could have 2 beds, had to sleep kids on the floor but made the best of it because they were all sold out

small rooms breakfast was very basic

there were a lot of kids running around , some loud and unsupervised.

computer systems of reception were not working , then an old gentleman started saying that can kids be quite, he again pointed out in evening for kids to remain quite by saying its quite hours,

coffee was hot and delicious and my kids loved the make your own waffles

pool & hot tub

the pool was open, the hot tub was closed our first day, but was fixed by the 2nd day

kids running in hall, unsupervised

gym is very tiny and has no weights

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

too many people in the pool.

a pool, gym, laundry & seating areas, parking

we only stayed overnight, we will use this hotel for the kitchen

location, front desk employees, the pool and clean facility

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

more time in the pool

…i have service dogs with me and the rooms were spacious enough for my 2 dogs and my 2 kids

breakfast was great and it was quite and my kids enjoyed playing with other families at the pool

late check out

breakfast

nice staff, great breakfast and very clean

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

room quality and great breakfast.

breakfast good

clean, helpful staff, good breakfast.

the bar staff. we ate there. didnt have good customer service experience

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

absolutely loved the bar staff

the location was great. the bar was great. the accommodations were fantastic. had a great time.

we were 2 adults, 3 kids

didn't bring my room service breakfast that i requested but they made it up to me by giving me free breakfast

group of kids was out of control in pool/spa area and adults and staff did nothing

the parking in the back is very convenient and the door is right near the elevators so you don't walk

sounded like they were doing gymnastics all

it was clean, very accommodating. the pool was perfect ;)

super clean, very pretty lobby, great kitchen in the king suite, loved the pool

a different menu everyday for breakfast

breakfast was good but closing it by 9am was a shame as we had to rush for breakfast before it

friendly staff, great breakfast, comfortable bed, spacious room, convenient location

up for graduation and this was clean, has free breakfast, staff was very personable

the breakfast was very high in carbs and limited choices for fruit

my husband was in the hospital and needed a place to sleep and do laundry

didn’t eat breakfast

the breakfast. not much which was healthy or low calorie.

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

hotel had pool n gym

kids loved the pool

enjoyed the breakfast the pool had a lot of kids so we couldn’t enjoy the hot tub even though it was after 10 room was comfortable and

great breakfast and my kids enjoyed the pool

the rooms are super clean and love the kitchen

the staff, the location and the kitchenette was real handy.

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the bed was really comfortable. and loved the mini kitchen. awesome sauce!!!

and the laundry room is decent

the is a laundry room and price is great

be nice to have tv in laundry room

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

this hotel, for what i paid for a room, it was large with plenty of room, clean, the continental breakfast was great, plenty to chose from

the pool and the breakfast

breakfast is so welcoming every morning such a kind person

is close to rit good breakfast selection friendly staff has pool and gym rooms are spacious and

the gym room was freezing, the floor was dirty and their were no clean towels

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

no pool for the kids, no breakfast.

full kitchen with dishwasher

this hotel room was clean and spacious breakfast was great pool was nice staff was very

the gym was closed due to covid!

i would add almond milk as an option for coffee/breakfast

was wonderful, being able to have one suite with two bedrooms, including a full living room and kitchen

this hotel has two bedroom suites with a full kitchen that was perfect for our family.

really nice and cleaned and the breakfast was really good

breakfast was good

(probably just never had this room setup before) noisy kids next door

breakfast buffet in quality and selection

the gym was much smaller than expected

very clean, good breakfast, large room with comfortable beds.

husband and i are early risers so the breakfast times were fine for us

no breakfast, but coffee and water machine was available for use

you can have coffee any time, and breakfast at the morning

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that, i am very

breakfast was good

my stay this time was wonderful! the rooms are always clean. the breakfast is excellent!

breakfasts

enjoyed the breakfast, bath, peace

room and breakfast was great but what it made it a pleasure there was the staff, alicia, she worked during

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

nice motel, free continental breakfast, nice and clean place.

the breakfast was good enough especially the fresh waffle. the gym was good size.

limited breakfast and pool close, do to covid totally fine

staff were so friendly and the breakfast was great

breakfast amazing. omelets sausage waffles and fruit smoothies.

breakfast bar limited

free breakfast was great

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

value, breakfast

the breakfast. hotel employee for the sunday breakfast was awesome.

no hot breakfast served. no use of pool

however there were 6 other signs on post in the parking lot directing us to a different entrance

a lot of college kids working and they are all pleasant and very helpful

a lot of college kids working and they are all pleasant and very helpful

ample parking

i noticed, for the first time this visit, that some of the parking lot lights were out and the lot was a bit dark

we enjoyed the complimentary breakfast, and also that snacks were provided throughout the day

no pool or extras for kids .

amenities great,breakfast,laundry room,work out room

there was like a connecting tunnel so we did not have to go from building to building to use the gym, front seat or the breakfast bar

they had a laundry room which we need

i had fun its was my 3rd oldest 13th birthday and he really loves the warm pool.

did not use pool this visit

excellent breakfast the next day

staff was very welcoming! the breakfast was great! room was very nice!

i also loved the gym and pool area

was a cute room with a little kitchen and the size of the room was perfect

the parking lot is small but good spaces to park

there were a few adults under the influence that were hanging in the parking lot and were verbal not swearing, but made me uncomfortable and the room by us was loud

no oven. no wifi. windows were very old. screen ripped open.

the parking lot is small but good spaces to park

the kids enjoyed the pool

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

the indoor pool

i hear the pool and hot tub were excellent and breakfast was available in the am

fitness center and pool were top quality

pool and hot tub were ready to go, which was wondering great compared to other hotels we have been

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each morning had a wide selection from which to choose

the breakfast was very good

breakfast was perfect!

free breakfast cleanliness early check in

the staff was friendly and the pool was amazing

turn into parking area mind of hard to find. handicapped parking far away from hotel entrance.

rooms were spacious and clean

booked a room for 5 people two adult and three kids

then after that, just kids running around in lobby loud and obnoxious, yelling playing on elevators and no supervision or

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

easy parking outside your door

parking right outside your door,clean, quiet, nice area to find supper you could

first floor. easy walk in from parking spot.

not easy to get out of the parking lot due to the location

breakfast

75.00 pet fee for one night was exorbitant and unexpected

i was near the pool entrance, like i requested

fitness room was poorly equipped

much smaller pet fee

the pool was nice, and the breakfast was good

breakfast was great

breakfast was amazing, beds soft, clean, easy check in and out

breakfast

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

breakfast was above average, coffee was available 24 hours (and cookies

breakfast was great and coffee was good

we had asked for late check out when booking on line

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly struggling and sweating and swearing loudly

clean, good location, free breakfast & other amenities, helpful staff.

loved the breakfast, the pool, and the staff

pool had to much chlorine in it.. the smell is still on my clothes after washing three times

my daughter enjoyed the pool

the pool could have been cleaner.the water was a little bit cloudy.

liked everything was great location staff was great pool and hot tub was excellent

i enjoy the breakfast and the entire hotel was so clean .... staff were friendly

breakfast could have been better

pool and spa and location close to apple orchards and beach

fantastic facility, we even used the pool while it was snowing outside!

breakfast hours were inconvenient for my party

the breakfast opening at six was perfect for me and it was tasty and filling

nice staff clean rooms pet friendly the free breakfast was delicious and everyday was something different

breakfast was great

homey and friendly atmosphere and good fresh clean breakfast experience

the breakfast

gym equipment

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool were great, staff as courteous and helpful

we asked for early check in and they had several rooms ready

the room and the pool was good and the food

is a pet friendly hotel but they pick and choose who they give a hard time over with there pets