fantastic facility, we even used the pool while it was snowing outside!

free coffee 24/7 and breakfast in the morning from 6-10am

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

breakfast hours were inconvenient for my party

breakfast could have been better

the breakfast

love the breakfast space and the food was good

breakfast was great

the breakfast opening at six was perfect for me and it was tasty and filling

no hot breakfast and high carb sugary options

very comfortable and good breakfast

my husband was in the hospital and needed a place to sleep and do laundry

up for graduation and this was clean, has free breakfast, staff was very personable

the breakfast spread was lacking, but fine overall

didn’t eat breakfast

had people living in the second floor and kids where running all night until 4am in the morning

the pool was very small and dirty

i removed it and we used our own fleece blankets to ensure the kids were comfortable

rooms talking and kids running up and down hallways

then there were screaming kids and adults running up and down the hallways

pool, gym, location to kingdom bound and stores is excellent

pool area was disgusting with bugs everywhere and a horrible smell. beds were not comfortable.

the hotel had many amenities including breakfast and a pool.

pool area had a strange natural gas like odor

pool, gym, location to kingdom bound and stores is excellent

breakfast was amazing. so fresh and so much to choose from.

the staff was great. the room was clean. the pool was opened.

the pool and hot tub were lovely

arrived hungry and picked bc kids wanted a pool

pool & hot tub were nice- my 2 year old grandson was with us & he enjoyed the stay

pool stays open late

the pool was cold! brrr.

breakfast was good but coffee was ice cold.

easier to watch my kids but that’s the only thing they complained about lol

my kids or my 82 year old mother

the staff is exceptional. the rooms are clean and comfortable. the breakfast was good.

didn't like the breakfast at all not enough selections

great location. clean. comfortable. breakfast was also very good.

did not have the breakfast but it smelled very good

it was very clean and comfortable and had a good breakfast in the morning

just love the location shopping casino etc

restaurants, stores and casino are all near by

hotel location is close to lots of shopping and the casino

breakfast was great

near a casino was not what i expected

noisy kids running around, especially in halls at night

the pool was perfect

spa & pool were unavailable

everything was fantasticud83dude04ud83dude00 i stay there allot with my wife and kids

the staff was excellent and the breakfast was delicious.

price of the water park for just 1 hr before the wedding we paid 58 dollars a little bit to

outdoor pool was closed because they didn't have a lifeguard

nothing was clean. amenities not open, pool not open, gym not open, elevator not working

it was in need of some tlc. the indoor pool wasn’t open due to staffing issues.

check out average time but with the pool it would be nice to have a later check out

breakfast was good

i enjoyed the restaurants, the casino & my suite

entrance from parking lot to the hotel rooms was inconvenient and badly designed, esp for elderly or those with

breakfast - was fresh, varied and the staff were very helpful

the casino was to small and the bar staff were not nice

clean.great breakfast options, except for only skim milk or 1%.next to bjs

the breakfast was nor so good. not a big deal, we had a suite.

loved the kitchenette - good size fridge/freezer

the refrigerator and semi- kitchen set up was great

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

little gym was cute and it’s next door to a gas station- they have many car charging

room smelled of gym socks, smoke, and musty

the gym was closed. there was hair on my towel(s) and wash rags.

i also ended up choosing this one for the gym

too many kids in the hot tub, we couldn't enjoy or relax at all!!

we were 2 adults, 3 kids

didn't bring my room service breakfast that i requested but they made it up to me by giving me free breakfast

the stairway to the back parking lot was dirty and covered with cigarette butts

love the room,pool and jacuzzi

love the pool area,

breakfast was great and it was quite and my kids enjoyed playing with other families at the

pool was crowded with kids

people that was over use was fighting in going at it to like 4 in the morning in it woke my kids up out there sleep they could not go back to

…i have service dogs with me and the rooms were spacious enough for my 2 dogs and my 2 kids

customer service, cleanliness of the room, and breakfast options

included breakfast was surprisingly good

breakfast was great

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

breakfast in the morning was very good

breakfast was good and the location was very convenient for me as well.

we were running late and looking for a quick stop for breakfast

nice staff, great breakfast and very clean

kitchen was well appointed with a full-size fridge and freezer

great room, great breakfast, pool was heated and nice, staff was very friendly

my kids were very excited for the pool and were upset that we couldn’t do any swimming due to the

clean, weel stocked kitchen and bath

was spotless and so relaxing hall were clean & quiet staff was very friendly & helpful even the pool area was clean i would definitely stay again

cleaning staff very helpful and polite. the laundry room was very nice.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

be nice to have tv in laundry room

i asked if i could have an extra blanket and was told no it's laundry day

laundry facilities on site

had a over priced vending machine and laundry on sight

at night 1:30am you would hear running and jumping from kids

close to the airport and expressway. no pet fee for my cat.

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

staff weren't on the same page for the pool policy didn't like that..

1st night we got woke at 3am by the room next to us locking their kids out of the room

awesome pool and jacuzzi

it almost smelled mechanical as if the filter needed to be changed but i suspected the next door gym or the near by indoor pool may have been factors

breakfast was a little weak

staff were friendly and the continental breakfast was very yummy

great location for airport travel, and has a shuttle

location, clean, breakfast

closeness to airport. great breakfast offered at early hours. shuttle was right on time

the shuttle arrived on time at 4:30am and we were also able to leave our vehicle at the hotel while we

rooms are very clean. breakfast was good too!

staff was very helpful and breakfast was great

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport), i enjoyed the joking from

had to be at the airport at 4 am and the shuttle was right there to gete when called

also, the location is awesome if you have an early morning flight and the breakfast was good and the entire hotel was very clean

full kitchen and all of the things you could ever need to use

spacious room with full kitchen

free laundry facilities

flat, shady and good for kids

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

pool was great to help keep kids occupied

the pool was nice, the rooms clean and bed was comfortable.

also offer shuttle service

very clean, great pool, amazing staff, the best beds!

room, beds, pool, bathroom where great

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

price and lots of kids running thru the hallway

convenient location for competition at local ninja gym. very pleasant staff.

the breakfast is so good

breakfast was great the kids enjoyed

pool breakfast gym location

breakfast and gym was small

it was clean, breakfast was complete, shower was great, front desk staff was great.

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change for the washer and

the breakfast and pool were a hit with the kids

great breakfast. kids loved the pool! friendly staff. social distancing measures were in place.

the next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls

the bar area downstairs was very nice and convenient

small gym, no slipper in bathroom, no one told me about a business center

breakfast

there was a very convenient and reasonably priced parking with free ev charging stations!

the bar was very nice as well

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

great staff - very friendly and helpful. pool and gym facilities outstanding.

it was due to covid, it was still disappointing that there was no restaurant or bar open

clean and pool area is nice.

was great the room was very comfy + our son had a blast especially in the pool we've been looking for somewhere with a pool that was nice and descent an away from home we're

the pool and the breakfast

the pool and the breakfast

room was huge had dining table couch pool was very nice

website said it had a heated indoor pool and it didn't not was the pool it had an olympic size like you said

the pool was closed as they were doing renovations.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the swimming pool was bit cold. would be nice if the facility has a sauna and whirlpool.

the pool was very warm and the staff was phenomenal

the kids ran the hallways all night long

location!! great pool great breakfast! really great linens!!

patio looked really nice but was not accessible from the breakfast room or the pool

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

the pool!!

it was comfortable, breakfast was great as well as the bar and dinner

there were a lot of kids running around , some loud and unsupervised.

loved breakfast

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

coffee was hot and delicious and my kids loved the make your own waffles

room was so clean , loved the bathroom and the sliding door with a mirror plus the amenities, the breakfast was delicious

it was an excellent stay my kids and i got every two weeks

breakfast is always a bonus and the restaurant & bar is a nice addition

the breakfast was quite good, with a nice variety of choices

were no real dishes, cutlery or glasses at breakfast which made it seem cheap and wasteful

free laundry was really nice as well, especially with 3 kids

it was a well equipped unit including a full kitchen.

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

worried that i didn't know the expectations of the hotel as far as how i needed to leave the kitchen area when we checked out

was neat and clean, staff were friendly, liked that it had mini kitchen, but it had a full size refrigerator and a dishwasher

absolutely loved the bar staff

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

convenient location . like the fact that it has a restaurant and bar on the property

great location, nice atrium, pool, and fitness center.

it would be nice if airport shuttle service available.

fast easy early check in.

it was clean and beautiful and the staff were amazing! loved the bar area!

modern, comfy bed, bar in lobby

free shuttle to our event

the room, bathroom, kitchen, etc were spotless

laundry and vending area need a change machine, bed was not queen size it was only a full.

room needs a good clean-up, and laundry people make sure the towels are clean

the laundry room was also messy

the laundry room is also shut down

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

lovely rooms and outdoor bar area

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

is open to the loft which is open to the main room, which was fine for our family (2 adults / 2 kids), but you definitely need to be comfortable with your roommates in this space

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

adults / 2 kids), but you definitely need to be comfortable with your roommates in this space

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

nice pool too

really nice and cleaned and the breakfast was really good

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

limited breakfast and pool close, do to covid totally fine

breakfast was great, they have a waffle maker which is amazing

the pool was okay i just prefer being outdoors.

the breakfast was good enough especially the fresh waffle. the gym was good size.

no hot breakfast served. no use of pool

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

pool and fitness center were

great breakfast options they had eggs sausage yogurt cereal and more

pool and fitness center were not open but still paid the same price for the room as if all the amenities

we enjoyed the complimentary breakfast, and also that snacks were provided throughout the day

hot breakfast, free coffee/snacks available 24/7, firepit

they had a laundry room which we need

the hotel had a washer if you wanted to wash some clothes and a gym

staff was very good . good to have ev charger