it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

the bar was also great with plenty tvs showing the football and very friendly locals

staff were amazing and the bar was really friendly and welcoming

their bar had a live band

great music great hotel room brill bar staff very helpfull

dinner was delicious and there was room service

staff were so friendly.very clean.great bar and restaurant.

lovely bar and rooms

really nice meal through room service and room was nice and quiet with a comfortable bed

breakfast was superb. it was a 10 minute walk to the station.

staff were friendly/ helpful breakfast was lovely too

staff brilliant and very helpful. breakfast ace

bar and lovely garden

they do have a bar but as i was going out i didn't use

great value for money nice bar and restaurant

very clean and great location. staff were lovely especially in the bar area

no food or snacks available at bar when we came in at 11pm

i needed a late check out and that was no problem which really helped me out as i had a young child with me

nothing to dislike. from the bar to the bedroom, it was very nice.

nestled in very nice grounds by the golf course

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

bar and snooker tables if you want them

was bad, kids refused to use it

staff great used bar for food lovely! local’s lovely

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

location, facilities, bar, breakfast were all good value

lovely peaceful location, friendly staff, great breakfast

excellent location staff very friendly rooms were very clean and cannot fault the breakfast.

was quaint, breakfast and bar food fantastic

easy going early check in and late check out no issue

the bar and food was excellent will definitely stop here again also a very large car park

the bar was excellent with tasty food

bar area was exceptional also

there is a bar and restaurant on site, though we did not use it

the bar was very lively when we arrived but didn’t disturb us once in the room

the location is quiet and relaxed, as is the bar area, and the lounge music selection playing was very impressive

kids playing outside the window at 11pm

the welcome as we walked through the door from the free parking set in beautiful gardens, to the care of the staff in making us comfortable, despite our

when we booked two days before, on arrival we were informed that there was a function on and only room service was on offer

bed, room vey well equipped for the business traveller, wifi, desk, iron and ironing board

room service tray cost of 5 on top of already expensive food

size of room and the design also the location is treat and the spa facilities are great

was getting late to go out for dinner with the children so decided to try room service

the bar & food, swimming & spa

fitting bath panel complete with mould let down a very spacious and well presented room, the car parking fee additional cost to our stay was an unwelcome surprise, i would prefer to see the

bar & restaurant on site

food bar staff were exceptional rooms was clean big and spacious

when juggling the kids between you one adult might it in the room with the kids while the other sorts out the car, or

kids enjoyed very much ud83dude04

we had our dinner in toby carvery was lovely kids had spaghetti and eat every

didn't like that the wifi didn't connect

were excellent and very accommodating even allowing us room service at a late time

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the weekend

location, rooms and facilities in the room, good in restaurant, parking

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

most hotels cover room service orders whilst in transit

we took the bedding off and the kids slept on the floor instead which was fine

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

excellent breakfast which kids enjoyed and clean room

the room was abit cold for us especially the kids

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

paid-for wifi.

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

the bar entertainer was excellent

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

the icing on the cake would be a pool, sauna and gym

i asked for late check out unfortunately couldn't extend the booking

everything rooms clean and comfy staff excellent spa massage was great

it was clean. the security and staff were nice. you can pay for late check out.

too small for 1 adult and 2 kids . shower extremely small .

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

kids play corner was a nice surprise

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the standard

in owing to staff break but only 5 minutes before someone came over from pub limited disabled parking requested disabled room but had to be changed on arrival which held us up a

rooms were adequate and free wifi was easy to

ample free parking

parking was ample, the food was good and extensive choice, check in easy

easy to get to, free parking, friendly staff, basic room but had everything you needed, lovely pillows, free wifi,

the gym was good

adults, 2 kids, 7 & 9) stayed overnight and were very happy

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with them lots of choice, 2 sets of coffee and juice machines as

breakfast was also great and went on to a decent time- 11am

great location, spotlessly clean in all areas very good breakfast, bar service very good.

speed of check-in/out, the soft blue secondary light in the bathroom, the golf course view, the pool size

like the spa the swimming pool and the golf course,the breakfast was very nice the bar food was

off onsite parking, staff very helpful and friendly

i can think of is to reduce single use plastic consumption regarding the plastic cups by the poolside drinking fountain

everywhere smelt amazing, whole building was kept toasty, free parking which is rare

breakfast was very good location for the o2 was excellent

collar place, interesting people at the bar and staff that is quirky in the right way

having a cooked breakfast

and in particular the manager running the bar - extremely helpful and lovely

dimple breakfast all cold cereals, toast, yoghurt and ham

car parking good and the choice to stay for late check out is good

good to find family rooms with separate beds for kids

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

the takeaways on high st, i only travel up to see my kids

late check out however one of the very rude staff members barged in 2

until late at night and a snack menu for any late night munchies, which can be ordered through room service for a charge

wifi not great from the room

kids area in

breakfast at the restaurant was excellent

location was fabulous, but expensive room and breakfast was not included.

great room. great breakfast and really convenient

the wifi wasn't that strong. minor issue.

couldn’t find option for breakfast in room

but on first night was told by gentleman on reception that since covid we haven t offered room service

room and facilities were great. breakfast was excellent

great staff, good quality price wise , small practical gym included

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

stay, great location, very friendly and accommodating staff late check out a great benefit

room service was efficient and food tasty

hotel has nice decor, 24hr bar, gym and

the gym is basic and small but has all that you need and is open 24/7 and has air conditioning

the wifi was good too

the bar were serving elo themed cocktails - nice touch

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if you order an adult breakfast

breakfast range of foods was fantastic & price really reasonable, especially as children eat free

the room could have been cleaner room service could have hovered

we had a few drinks in the bar on the evening and the lady serving us was

switched data

access from the mail street, where the gym is located, is poorly reported

really nice friendly bar area, overall excellent value for

i even had room service which was the best i have had, it was still hot as i ate it

screen mirror didn t work and casting was pants as wifi not great

ecream) we went bed that

walk from birmingham new street, right by sainsbury s local and breakfast was fantastic and kids ate free

tv with youtube, netflix etc, free wifi, free gym

i had to pay for late check out by hour. which is the first time i have ever had to

irish guy behind the bar was really friendly and attentive

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

gym was ok but could have been better.

clean and good size room. free internet. location in the city center. has gym.

allowed late check out to which we thought was great

bright and clean. good breakfast.

staff, clean and the option of a free late check out

maybe a bigger range of cooked breakfast.

excellent hotel. the breakfast was superb as well

enjoyed the pool & spa great view from room

hotel facilities are really good, the spa, gym and pool are all well equipped and a nice way to chill out after a busy day

late check out and a bath in the room

not to mention the pool

the spa is a nice, relaxing area (except when there are kids in)

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

spotlessly clean and gave me an early check in

there is a lack of basic facilities such as printer room and laundry

the beds were comfortable and the breakfast was brilliant

large room, able to sleep well. good wifi, luggage storage after checking out

they also let us have a late check out at 5pm the day of leaving also only £10

very engaging and were very good with the kids

staff and cleanliness and late check out

service, didn’t expect a 24 bar and restaurant

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

wifi was a little temperamental at times, but this may have been something to do with being on the

not getting early check in

we got early check in and complimentary cocktail each

early check in available. twin beds accommodated.

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very

friendly staff, free parking, comfortable bed, bath, good food, gym, size of room

room was very comfortable and very clean. breakfast is adequate

love the hotel great location great rooms great breakfast great gym

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

would have been nice to have a room service breakfast menu as only lunch, dinner and drinks offered on room service menu

host advertises use of a spa pool but only one room has it

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

late check out that was really good as we check in very late at night, so because of that we could

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

a late check out and then having to re do key activation again after 10am m

we managed to get an early check in which was fab and a parking space which made things very easy

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

the customers in the bar were very welcoming

not an early check in as £10 an hour but more time in the bar as going to the match

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

superb spa pool and gym

lovely, bar staff friendly, bar food good, but the leisure suite staff exceptional and pool amazing, monday

good breakfast, prompt service, easy to get yourself

clean friendly and modern with comfortable bed and good gym and pool facilities

was unable to call room service from my room

excellent value for money. great location and bar staff friendly.

would have liked a night cap in the bar when we got back but it had closed at 8pm.

mostly everything, couldn't fault the hotel.except for the bar closing early.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great place and desk guy was sound and bar beside great crack in station bar very friemdly

large tv, wifi

mum and i) to watch the world cup match at

the wifi was fine

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite and welcoming

the bar area is comfortable where you can relax and have a snack with your drinks

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no room service, no cleaning,

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

the bar was lovely especially the outside seating which was spacious

the food in the bar was amazing

lovely bar and restaurant area and good food

noisy with a room above the bar but worth it

outside bar vas very welcome

reception and bar staff were great

my kids and i really enjoyed that bit

could not get food any other time of day as restaurant closed and no room service

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

sofa beds for the kids were really uncomfortable

i stay at this hotel almost 3 times a month and have never been refused early check in

easy location, nice to have kitchen facilities

a guest laundry, staff available 24/7 and a bar were all appreciated

the gym is small

were great, we reserved a parking space and we had a 1 bedroom apartment for the 4 of us and the kids slept on the pullout sofa beds (ok for 1 nights stay

proximity to the centre bar area

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

sonya served and attended us superbly to avery good start to finish breakfast

requested a slightly late check out and was shot down without even trying

good if small gym

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

was clean, comfortable and very quiet

breakfast bar was delicious and plentiful

ee signal there not great, but having wifi made up for it

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn't want to leave

early check in was possible

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

breakfast items was very slow, however there were a lot of guest eating so a busy

at the bar for quite a while to order food in the evening, staff were busy on main reception

room, bar, breakfast

rooms were very nice and clean. swimming pool was amazing and staff were very friendly

food and bar area good

nice it was clean and there was a lovely atmosphere, i checked in later and managed to sit in the bar area for a while with mum and had some food and hot chocolate, beds were comfy and room was

i love this hotel and the use of swimming pool,

location, cleanliness, staff, food, swimming pool and bar all excellent.

the breakfast was amazing!the room was nice and happy with the gym

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams outside the window

late check out at 12 and breakfast till 11 is perfect for me

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

breakfast was amazing rooms were lovelybeds were comfy rooms were clean absoloutly

breakfast wasn’t amazing but the fact it was included in the already cheap price was good

a great location near the downtown area, a comfortable, quiet room, a nice restaurant and bar and wonderful staff

bar looked great

drinks prices in the bar were a bit expensive.

to help towards finding another place suitable for myself wife and kids to

staff were all so friendly and helpful, especially the owner who makes a wonderful breakfast

forget to eat breakfast cheap but 5 star hotel it looks like a old building but inside it looks like hilton hotel

please note you have to book breakfast on booking or when you arrive , lovely staff all in all a great stay and very cheap pint

parking was in the back garden of the hotel where there was lots of drunk people and kids playing football, broken photoframes in hallway, internet didnt

wifi could drop out a bit sometimes

the room service food was fast but not very nice.

i waited a long time for a pre-ordered room service meal

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past - although i didn't make use of those

the ability to stream films in the room was great especially when travelling with kids

there had been a function, so breakfast was really busy and had to sit in the bar area

located and provides quality services from hotel restaurant food quality to the outstanding breakfast

staff pleasant, gym good, food much better than some reviews indicate

there could have been more hand sanitiser stations and a resupply of wipes in the gym

reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

the dining room and bar were open until late (although i didn’t need to use it)

the bar & restaurant staff were very tentitive and the breakfast choice and quality were great

no one at the bar area every time we went, with no one around, we had to pay at reception

bed, nice shower, great facilities, free parking

clean, economical,good location,good quality room service food

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

poor wifi

missing room service information and do not disturb card

it's a very neat lodge, in a very quiet neighborhood with enough parking space

friendly, good breakfast, parking.

with plenty of power, great stock of tea, coffee and fresh milk in a little fridge and excellent wifi

quiet location, easy to get to. friendly hosts, good breakfast and comfortable room.

nc yogurt, private joke )

great spa/gym with jacuzzi, sauna, pool and steam room

good gym

my own fault, we didn't bring our swimming suits to enjoy the swimming pool, so hopefully next time

we booked the dinner and bed and breakfast deal which was excellent value with a good choice of meals on the ‘deal menu’

hotel, spa and staff

lady behind the bar was so welcoming and would have loved to stay another night

the staff wasn’t the fastest at serving you at the bar but not a major issue.

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

we joined locals in the bar for a quiz night and had such a brilliant evening with them and the bar staff; everyone was

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

great wifi and tv stations. comfortable bed.

and some time to myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

there wasn't room service but i quite like that because i don't like people going through my stuff

comfortable stay with free wifi and parking

street pub opposite the property was nice with a lovely beer garden lots of traditional ales and pool table out side lots of tv screens showing football i went on a friday night and everyone was

the bed was super nice ,room perfectly clean and the breakfast was good

friendly staff, comfortable room and good choice of breakfast

wel located, clean and comfortable, good variety for breakfast and it was included in the price

lovely staff, bar area was clean and comfortable

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

and clean with an unexpectedly great view, managed to use the hot tub too as well as the small gym

being able to use the spa pool, sauna & steam room as a guest at the hotel is a bonus

easy parking, peace and quiet. comfortable, clean. friendly staff, very accommodating.

location in lovely grounds ample parking good facilities choice of places to eat

good parking and friendly

the staff were so friendly and welcoming. bar staff very efficient.

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to help me carry my food and drink on different days

pool was abit small for the kids to enjoy but it was ok

kids weren t allowed into the pool until 2pm on friday which was a bit of a disappointment but

my kids love to stay here

gym was closed

having kids

the stairs and lack of choice for kids on menu

allowed an early check in to decorate the room for valentine's day

the pool, sauna, steam room, and gym were great

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

kettle and tea selection with coffee too water was also available sparkling and still room service was good cleaned and the tea tray and water replenished the room was over the outside

wifi not great in areas

so much for looking after me, landing to an early check in and an awesome room after a 4 hour drive was just perfect

only thing which didnt affect our stay too much was the wifi kept dropping and there was no phone reception

stayed for 3 nights, although we go there 3 times a year to get away from our grown up kids

the robe on the bed and slippers. room service were efficient.

cosy rooms and beds nice pool and spa very good lovely hotel best if you can get a good deal on room

being charged for room service

free wi-fi, 24hr room service, staff were friendly and helpful

loved the facilities, the spa and gym

too ad the bar was closed but all minor

the breakfast was huge and everything was cooked so well

the atmosphere in the bar on a match day is marvellous (if you’re a villa fan)

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

also, whenever leaving the hotel we were asked to leave our key but this was at the bar and, when it was full, meant dropping it off and picking it up again could take several minutes

host was amazing, bar had a buzz about it you don't normally get without being full on

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

would highly recommend this place to all adults

staff were super friendly, food was amazing, bar was cosy and friendly.

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited