the pool and hot tub were lovely and warm

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the pool area, the delicious food and comfortable bedroom

nice breakfast with view of volcan fuego

the stay the breakfast and the place very nice all excellent

understand that the pool was solar heated

very secure property with parking and lots of guards

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

breakfast was good

return airport shuttle included in my booking turned out to be only one way

no soap, no shampoo, no milk, the shuttle was included in the cost of the booking but it wasn’t provided

very comfy beds and decent breakfast

clean rooms, safe area, good breakfast, friendly staff .

the shuttle service is included

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

close to airport friendly staff airport shuttle service

the airport shuttle didn't show up and i had to take a taxi

the airport shuttle was convenient and very flexible with my schedule.

the airport shuttle is free unless you come in late

great service. very clean. wonderful breakfast too!

close to the airport, offering a free shuttle both ways

beautiful breakfast

delicious breakfast

very clean, great breakfast and friendly staff

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

t door locks) breakfast so bad, for that price i can get something better

strong

all using the same restroom, no hot water to take shower, not private room

the staff was polite and friendly, the beds were comfortable and they served good breakfast

and location is perfect, close to the airport and shops to get breakfast or other supplies

friendly staff, airport shuttle included, the airport is just a few minutes away

, shuttle is right on time, 3 minutes from the airport

a very hot shower, convenient location to the airport, super friendly staff and one way airport shuttle

we left too early for breakfast, but the staff provided a takeaway sandwich, juice box and biscuit

comfortable bed and clean bathroom. spacious balcony. friendly staff and good breakfast.

the breakfast, the views.

rooms were adequate. breakfast was good. great view.

said it had a restaurant but that’s only open for breakfast only option for food was the staff offered to order a pizza or burger for delivery shower

breakfast was somewhat limited, but freshly cooked and plenty of it

secure parking. comfortable beds. gorgeous view with delicious breakfast.

breakfast was simple yet satisfying, the bed was comfortable, and the room was clean

great ac breakfast included and walkable to airport

good breakfast ,great location ,firm comfortable beds,great value for the cost

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything was quite clean

no to-go breakfast option

clean, newly renovated, parking, great location, friendly.

good location, easy parking, comfortable bed

the breakfast was really tasty and the staff were very professional and attentive

also, the check in and check out procedures were surprisingly slow, there is no 24/7 room service

everytime the stamp for parking was not working and the serving person needed to check it on the reception

pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and

modern. extremely well kept and very clean. nice restaurant and good breakfast!

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

nd of like a semi-basement), looking out into a parking lot

the only bad thing was that my room was right above the parking garage and very loud when people came in and out

it is next to the laundry, so the noise is constant

hot shower, good wifi, comfortable and clean room

is 500 meters away breakfast is awesome staff are super helpful and kind

breakfast was good. people courteous.

they provide a few options for breakfast

we had a great breakfast before our ride to the airport and would recommend casa aurora to anyone needing a safe,

good basic guatemalan or american style breakfast.

breakfast, shower and bed

great location for the airport, there is a lovely garden out the back and breakfast was great

it’s okay and i’m happy to breakfast

great breakfast and friendly staff.

wonderful breakfast

the breakfast was warm and made instantly according to each one's request, we all very much liked the

everything war perfect. 5 minutes walk from airport really good bed top breakfast

breakfast was tasty and staff friendly, would definitely recommend this spot

i love everything about this b&b. they are clean, welcoming and serve amazing breakfast.

close to the airport, helpfull staff, easy check in, good breakfast

i was not there for breakfast the next morning, my plane left early and the manager took me to the airport

nice quality bedding and layout, super easy to walk from airport

hotel clean, modern with a delicious breakfast included

the location is very secure, and they offer room service

location right near the airport, very responsive staff, delightful breakfast on the terrace, clean

breakfast served in the room and free ride to the airport

the pool was not heated and it needed to be cleaned

the best part is the hotel offers free parking

staff from the front desk to the person in charge of the parking lot

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

the parking.

clean, with a great kitchen, bathroom and super friendly staff

- the breakfast was included and wonderful

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

beautiful garden! good breakfast! very quiet area.

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and also right in the corner of the main action in

staff was very friendly and helpful and the included breakfast was excellent

great breakfast, nice rooftop, and late check out. their cleaning lady was amazing!

breakfast was great, and the view from the rooftop while eating made it that much more of an

the breakfast was included and the rooftop dining/ bar area had a beautiful view

the breakfast was amazing and included in our room rate

the most friendly staff and the best bar in all my travelling experience

property and huge room with good wifi and a very comfy bed

ry comfy, spacious and clean), the included breakfast was delicious, and the staff was incredibly attentive

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

wifi didn't work in certain areas but its comprehensible when its an old house with thick walls

i wasn t able to eat breakfast every morning, but what i did have was of a great standard and my friend enjoyed her

i also didn't see the wifi until the day i was leaving

stly with google translation to spanish) and

the staff were accommodating with regards to our baggage and early check in

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back same (+) friendly staff, cheap breakfast and laundry (+) we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load) (+) laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal (+)location, on the edge of the city centre - walking distance to coffee and laundry facilities

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

breakfast included was perfect

breakfast each day was delicious and the garden & volcano views

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the entire property

breakfast was delicious and the staff were lovely

they also do laundry at the front desk

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

and a great laundry service

in house laundry service was quick and convenient

staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

slow wifi

r our motorcycle), great rooms, wifi and breakfast

wifi on the room was not available except by a little corner by the window.

friendly and helpful staff, fast laundry service

look & feel - room was really spacious - excellent hot water & shower pressure - restaurant & bar were

iting list of more than 1 hour)

they only offer us room service it was 9:12pm and they close at

billed as 5 star but from pool to gym to bar, 2 star outdated. not a st regis!

kids continued to jump in and out, splashing around like it was a pool to play in

cleanliness

rla and the senor who helps with the luggage

breakfast was simple but tasted good

breakfast included

breakfast there was no buffet

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

om 23 if i remember well)

good breakfast, too

breakfast was terrific

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

beds were comfortable. room service was great , cleaned properly.

breakfast was always different and we couldn't choose

good value for money, nice breakfast, very good wifi and great location.

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

is super nice, you can see fuego the shower is warm no key but always someone at the door breakfast included it’s very central, 5min from parque

breakfast included - it's just a coffee

the wifi didn t really work for our 3 night s stay

nice big common space, living room, dining room and kitchen

if you need an apartment with a washing machine and kitchen, this could be a good place for you

while we didn't really use it, having a kitchen would be a bonus for anyone who did

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

great to have a kitchen and washing facilities

helped us store our luggage for overnight hike and also allowed early check in

parking available

they also had parking, which worked great because when we arrived we realized parking was difficult in town

the free wifi is reliable

there is a parking right inside the hotel which is very convenient if you come by car

location and facilities. renewed classic palace. great breakfast

it was my first time in guatemala and the breakfast had all of my cells excited

breakfast was not included

it was great being able to use the pool at their sister hotel too

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great

no breakfast buffet and have to knock every time to go in to the hotel

size, shower was excellent, coffee machine ready to use every day, staff was kind and helpful, breakfast was delicious

breakfast delivered to room, offered room service daily. staff was very pleasant.

there is a great and reasonably priced laundry service

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

room, wifi availability, not available services

very good breakfast buffet i love the coffee taste

the breakfast was very good, it was buffet style with good selection to choose from.

buffet was excellent the room was nice and clean i will use this hotel again there was a pool but didn't use it

the gym was good so as the steam sauna

the room was clean and comfy and breakfast was good

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

friendly, good breakfast, rooftop terrace with great views and great location and good

great location, sweet staff, amazing breakfast and the history of place was

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

were lots of choices and it was an excellent hot breakfast

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop bar

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

the pool is awesome

the front desk arranged airport travel and laundry for us

the pool wasn t clean enough for us to swim

breakfast and service was excellent

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this place

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

lovely surrounding for breakfast with a delicious and varied breakfast buffet

gym and sauna were out of action for two days with no warning and no alternatives offered

porta hotel antigua is a beautiful hotel. the breakfast and grounds are fantastic.

water in our room every day; delicious meals onsite; gym with free weights, machines & cardio equipment; central location for exploring antigua;

e photo below-this was less than $30 us and it was superb

was amazing and the breakfast was delicious

hotel has parking as well which is a nice

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

breakfast could have been a buffet, but it was still great

the property also has parking

we had to wait about 15 minutes to get somebody to open the gate of the parking lot

as a small remark, maybe improve a bit the gym ;-)

the kids really loved exploring the grounds

my husband and kids said they had the best burger ever

staff, safe parking, free breakfast, all these made our stay very pleasant

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

wifi works in the room

a 5am start), and their laundry service was quick and could be done overnight

good wifi

restaurant, friendly staff, good wifi, nearby parking lot

the wifi connection in the bedrooms was not good

room service is excellent

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe covid-19 protocols, beautiful internal patio

fact that they turned off the wifi 10 min after we got there and didn t turn it back on until we asked at breakfast

the wifi worked really well

wifi wasn't good at room, very bad reception

the wifi came and went probably because of the thick walls.

we ordered room service and felt like food quality could be improved

the restaurant, the bar has great ambiance, the room and hotel in general very romantic and the staff superb

bed was comfy, room service tasty and they gave us

the wifi wasn't good--it kept losing connection

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

some activity with local bar and disco was a little loud.

they even had laundry service which was really helpful to us and even had the facility to clean your shoes after

awesome customer service. requested early check in and within minutes received an answer.

great location, good wifi,

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

lovely garden with lots of plants breakfast was included and good

typical breakfast is superb

very spacious, and clean. great breakfast, perfect location. staff super friendly.

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

the breakfast was great

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

breakfast was delicious

the parking situation is a little difficult to coordinate each time you want to park or depart

the pool is absolute highlight, specially when traveling with kids

great pool

clothes came back from laundry looking worse than before

the pool was clean and my kids enjoyed it very much

the kids were very comfortable

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

breakfast was good enough - continental one, but quite good taste

excellent service, location and free breakfast

breakfast a little early

freshly made breakfast (eggs and coffee)

breakfast was ok. tipical. a little fruit or juice would have been nice.

laundry service is fast and a great price

overall wonderful n great lil kitchen

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make so much

convenient common fully equipped kitchen area for guests

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

however, we had 2 kids, 1 fully grown and one teenager to be

good location, price, and breakfast

however, we had 2 kids, 1 fully grown and one teenager to be

a bit hot when we were there but they had fans, good wifi

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

the hotel has an exterior jacuzzi-style pool and a gym

the breakfast buffet is amazing

we love the safe and secure underground parking lot

nice warm pool and well equipped gym which they are even going to upgrade

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage after a long walk

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious rooms

room with small kitchen which was very helpful to have

breakfast was not great and limited selection. bar is small and not very enticing

it says its a hotel & spa while the only “spa” thing they have is a room where you can book massages

she even offers delicious breakfast for low cost

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

the breakfast prepared was homemade, authentic guatemalan cuisine, and very delicious

very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

the gardens, the kids loved the pool, the area outside each room was lovely to sit in

it was clean, quiet, easy car parking, great breakfast included and the staff was friendly

no ice machine no iron wifi only in the halls outside your room but not inside the room.

is served till 9am and there is no room service

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not bare the cold water

the laundry service shrank/damaged my clothes beyond repair

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

couldn’t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

speedy laundry service

wifi works

they also do laundry for a good price

caused some issues with hot water, no wifi and most of the last day in the dark

they have laundry service

included breakfast was not as great - you’d have to order a la carte options for additional cost

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

only complaint if i have to have one was the breakfast isn’t good

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

hotel has restaurant and bar on site

laundry service across the street and center is a block away

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

the breakfast was delicious

t working in room 204)

the wifi was also difficult to configure and then was slow once connected

no wifi connection in the room

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

because of the easter week processions, their off-street parking became a real plus