ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

i did not use the spa but it also has one

we arrived late in gc and drove to the hotel, a bit challenging to find the hotel and parking the dark, but the staff was very helpful

especially with kids

was clean and the food was delicious and there was a variety of items to complement the breakfast/lunch

no laundry service available through the hotel - but there is a laundry about 8min walk away

the breakfast was amazing, staff was absolutely wonderful, room was clean, beautiful, and comfortable

breakfast was delicious, staff were so kind and welcoming

ry comfy, spacious and clean), the included breakfast was delicious, and the staff was incredibly attentive

location, loved the rooms

internet in my room didn t work, i had to stand by the door to catch wifi

om 23 if i remember well)

wifi signal in the last room at the end of the corridor

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi in the rooms was poor

wifi wasn t great inside the

they also had parking, which worked great because when we arrived we realized parking was difficult in town

they even helped us to send out our laundry to get it done

complimentary parking off the street at the hotel

slow wifi and bad connectivity in room, hot water takes long

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

we also had wifi

wonderful hotel: great locaion, excellent wifi connection, comfortable beds and the staff were very kind and most helpful

wifi signal could have been stronger to reach our room

wifi. breakfast. service.

the wifi is very slow

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

you’ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice bedding, netflix etc, it’s all good

my laundry was done and folded for a very reasonable price

they also do laundry at the front desk

breakfast delivered to room, offered room service daily. staff was very pleasant.

good wifi

big spacious comfortable bed, and the suite has a jacuzzi spa tub

the spa bath was nice

no breakfast buffet and have to knock every time to go in to the hotel

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would have been very

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick and had to order a

the room service excellent, the food quality 10/10, the service from hola to ciao was 11/10

bed was comfy, room service tasty and they gave us

lovely hotel! excellent breakfast choice. the food was delicious.

the breakfast on the terrace was really good, the women at the front desk was very attentive

the wifi worked really well

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe covid-19 protocols, beautiful internal patio

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

breakfast could have been a buffet, but it was still great

i got sick on my last day and daniel an employee there brought me my breakfast to the room

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

great breakfast

the breakfast was tasty, and the entire staff was very helpful to any of our questions about the city

cleanliness

did not get to try their breakfast closes too early but if you're an early bird your ok

noisy room off the lounge, breakfast area

very friendly staff, clean, good breakfast, lovely garden. excellent location

breakfast there was no buffet

great breakfast

i liked the property itself. i also liked the staff and the free breakfast.

the breakfast was unbelievable

parking is not on the premises

more breakfast choices

the staff was very nice and the included breakfast. also, the view on the roof

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

the wifi didn t really work for our 3 night s stay

the wifi was pretty terrible too

didn't try the breakfast this time but it smelled amazing

great free breakfast

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and nothing more

good breakfast, too

breakfast was terrific

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

loved the view to the pool- staff incredibly helpful with luggage and great attitude towards kids decor and pool is great quiet &

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

excellent location, nice room, secure, helpful staff, nice pool

the pool is absolute highlight, specially when traveling with kids

great box breakfast for early trip

large bathroom, hot water at all times and free breakfast

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

great location. wonderful breakfast. very helpful staff.

breakfast included was perfect

the breakfast is good, the cleaning and fresh toiletries

you can getvyour laundry done across the street

the ladies at breakfast were helpful and the food was delicious

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the entire property

breakfast was good enough - continental one, but quite good taste

good location, breakfast is very simple but feels like home

breakfast was ok. tipical. a little fruit or juice would have been nice.

freshly made breakfast (eggs and coffee)

excellent service, location and free breakfast

we had to ask for things at breakfast 2-3 times before they arrived

we enjoyed the breakfast there, there was a variety of breakfasts to chose from

wifi is a little bit poor.

forentino breakfast,

the most friendly staff and the best bar in all my travelling experience

we did laundry and it came back same day

perfect location, quiet, friendly staff and super fantastic breakfast

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

breakfast was

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

the wifi was also difficult to configure and then was slow once connected

parking lot leaves you wondering

t working in room 204)

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

laundryservice

decent enough wifi, water never got too hot but didn t really bother us

quiet, super clean, nice design, garden, good wifi and amazingly helpful staff

as a digital nomad, the wifi worked perfectly

wifi in the back where we stayed did not work for 2 days

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

the bar is very noisy from 8 to 9pm

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

wifi was sometimes down

poor wifi

wifi worked quite well :)

wifi. variable. dropped al 3 of my devices frequently.

wifi in my room

the second one didn t have a good wifi connection and i found two roaches on the room

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

was a bar at the below

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to do

they even had laundry service which was really helpful to us and even had the facility to clean your shoes after

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

the staff were accommodating with regards to our baggage and early check in

the wifi works well

location great, bed comfortable and wifi excellent.

options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little

great wifi and comfy

e best we had in 3 months in central america

excellent laundry service

wifi speed is really slow :-

wifi in the rooms does not work, breakfast is not too extensive but a nice bite.

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

i liked the spa tub and the security of the place. it was also very quiet and clean.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

wifi works in the room

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

couldn’t do laundry because it was saturday night and there is no laundry on sunday

the laundry service shrank/damaged my clothes beyond repair

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

service is simply excellent and you the pool facilities very well maintained

with free weights, machines & cardio equipment; central location for exploring antigua; beautiful pool with drink/food service

what we found to be most exceptional was the pool, gardens, room service

the annex's pool is private and lovely

beautiful, clean property, with lovely rooms, great food, and a beautiful pool

the laundry service is high recommendable

they also do laundry for a good price

caused some issues with hot water, no wifi and most of the last day in the dark

cheap laundry, it was actually cheaper than nearby laundry places

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

the breakfast was delicious

hotel has restaurant and bar on site

they also organized our spa treatment, which was exceptional

breakfast which can be taken in the downstairs cafe or the rooftop has a choice of set options

excellent and kind staff, good breakfast, comfortable rooms.

the breakfast is great

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

very good location , very good breakfast , great service from the team .

the staff was super friendly and breakfast was delicious

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting all the time and the laundry machines working all

there is a shared kitchen you can make some oatmeal or instant coffee

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make so much

first room i was assigned was in a dark corner next to the laundry room

you can also buy food at the supermarket nearby and use their kitchen

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

location and facilities. renewed classic palace. great breakfast

amazing breakfast! friendly staff! beautiful hotel!

view from terrace on the volcanos breakfast & food friendly staff good location

it didn't have a pool - however we were aware and we didn't mind.

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

plus, it's got parking inside the property

nice big common space, living room, dining room and kitchen

very secure with parking area

great to have a kitchen and washing facilities

while we didn't really use it, having a kitchen would be a bonus for anyone who did

delicious breakfast included

happy staff, very clean rooms ( i stayed each end of my trip), lovely fresh breakfast

staff, delicious homemade breakfast, amazing location

the breakfast is also really good value for being included in the room price

breakfast was great (large bowl of fresh fruit and yogurt and granola, along with fresh papaya

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

to be expected - the issue we had was being in room 7 which was right next to the check in and bar and wasn’t highlighted when we booked the room, it’s quite a noisy area until around 11pm

breakfast was so yummy

there is a nice terrace where you can eat your breakfast and watch the volcanoes nearby

also they charge 40q a lb for laundry which was literally outrageous

location is good, breakfast is great. employees friendly.

the breakfast was amazing and the staff was incredible, they will go above and beyond to help you and

slow wifi

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

breakfast is great

even though we didn’t use the kitchen area, it was very big and well equipped

it says its a hotel & spa while the only “spa” thing they have is a room where you can book massages

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage after a long walk

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

the bar at the front of the property was nice too

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

- the breakfast was included and wonderful

it is possible to pay for laundry services

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and also right in the corner of the main action in

clean facilities, friendly staff, comfortable, and great wifi

the wifi was strong and i was able to work remotely

the wifi works great

good wifi pretty bedroom comfy bed helpful staff - readily available

wifi was very stable and fast

also positiv is, the terasse, the good coffee, breakfast and smoothie

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

they also offer meals, laundry service, and airport shuttle although all three are extra cost

- wifi in the budget room is a bit weak

wifi was extreme bad in the room

the wifi wasn t very strong in my room.

the wifi didn't reach my room.

location, rooms were clean, you could do laundry at very good price

excellent location, beautiful place, comfortable rooms, with free parking on premises

good breakfast, although not included for kids in the reservation

the kids really loved exploring the grounds

loved that the parking is onsite and that an amazing breakfast is included

the free parking is private and safe

wifi is decent if you want to work and there is a restaurant at the front of the property which

great hotel, good location and cheap laundry service !

get a bit hot, and wish there was access to the pool other than 7-11am, especially after we did the acatenango hike and would have loved access to

the complimentary breakfast was spectacular, the staff was all friendly and welcoming

breakfast is mediocre and they were slow to bring the food

the menu options for the complimentary continental breakfast alone was amazing, but everything on the menu was fantastic

breakfast so good and delicious

the free breakfast, room and bathroom was spacious, water pressure was good with hot water, location was

clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable tv, good internet

good location, price, and breakfast

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

wifi poor at times

parking on premises, underground and included in the bedroom rate

key to access rooms and parking with the app work with out problems

parking is free, which is a great perk

nice warm pool and well equipped gym which they are even going to upgrade

very comfortable, picturesque, lovely decor and astounding breakfast

the breakfast was excellent and we enjoyed eating on the roof for the views

acantenango, perfect morning sunrise view and morning coffee, perfect owner, increadible breakfast, center location, perfect ambiance, home stlyle decoration hotel, peaceful hotel, quite

breakfast was huge

great terrace with volcano views nice, hot breakfast

our room was comfortable and pretty quiet, the breakfast is generous and delicious, and the view from the rooftop terrace is wonderful

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

great location. lovely staff. laundry was done very well.

we liked the kitchen space and the terrace upstairs

excellent location, kitchen to share

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

laundry for a reasonable price

appreciated the early check in (free) as well

fair price. good and speedy laundry.

laundry service was clean(after volcano hike we really need this

a 5am start), and their laundry service was quick and could be done overnight

good wifi

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

the wifi connection in the bedrooms was not good

eakfast advertised as included free), wifi charge, though again advertised as included, an lastly room cleaning

the location was fine and the laundry service offered was good.

the breakfast was delicious

even they don’t offer breakfast, they have common tables, microwave and coffee for self service

especially the breakfast and the excellent, helpful staff

great coffee and breakfast at the cafe cafe just 2mins away

excellent breakfast.

breakfast was great

the hotel offers an excellent and delicious breakfast. the hotel was clean, quiet and very nice.

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and the service amazing

the breakfast was delicious

we can use also the kitchen for quick lunch

new trendy hotel in the heart of antigua - staff v friendly - nice breakfast with absolutely superb views on the

great accomodation with incredible breakfast view, comfortable beds

the place it’s beautiful, clean and the breakfast was delicious

the roofterrace was amazing. very good breakfast. the staff is very friendly.

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

- service was very good, the girl at the front desk was super friendly and helpful - free parking on the premises - although it was not clear from the website where it was exactly

it s a very nice typical hotel with good breakfast

the pool was too small

location close to everything breakfast and parking included safe environment

there is a pool, but it is small

the breakfast is good, and the beds are

in the morning if you're located in the first rooms, as people take breakfast in the alley the wifi is very

wifi was in an out and very weak

, in other comments wifi and not enough coffee at breakfast was critisized

wifi sometimes drops.