the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

understand that the pool was solar heated

gardens with small pool

very secure property with parking and lots of guards

had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

clean, with a great kitchen, bathroom and super friendly staff

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

ry comfy, spacious and clean), the included breakfast was delicious, and the staff was incredibly attentive

no laundry service available through the hotel - but there is a laundry about 8min walk away

the rooms and beds are comfortable, the breakfast is delicious, and i loved the cacao theme everywhere

location and design was very nice . breakfast was amazing !

was amazing and the breakfast was delicious

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

excellent stay and wonderful staff. the breakfast was tasty.

breakfast could have been a buffet, but it was still great

the breakfast was tasty, and the entire staff was very helpful to any of our questions about the city

i appreciate the internal museums, gym, pool, steam room

we arrived late in gc and drove to the hotel, a bit challenging to find the hotel and parking the dark, but the staff was very helpful

especially with kids

the garden, the bar / restaurant in the spa area and the jacuzzi were incredible

place is amazing, gorgeous, loved the architwcture, the museums, the pool area, really enjoyed

wifi signal in the last room at the end of the corridor

great wifi

internet in my room didn t work, i had to stand by the door to catch wifi

good wifi, hot shower, and very comfortable big rooms

wifi poor in room. outside good.

friendly hosts, safe parking inside the compound

wifi but it was the storm that stopped the wifi so it's not their fault

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

the hotel is centrally located and even has a parking lot in case you rent a car

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

the restaurant, the bar has great ambiance, the room and hotel in general very romantic and the staff superb

we ordered room service and felt like food quality could be improved

wifi in rooms could have been better

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would have been very

i asked for room service at 805pm and they said the restaurant was closed for the evening

and a great laundry service

in house laundry service was quick and convenient

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

good laundry service

allowed us early check in, luggage storage, airport pick up and drop off

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

the internet or wifi service is very bad

the staff were friendly and helpful; the served a fantastic breakfast and you couldn t beat the location

great location, sweet staff, amazing breakfast and the history of place was

very kind staff, good free breakfast

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

typical house with a small garden very nice staff comfortable room and bed good wifi quiet and safe

laundry

quiet, super clean, nice design, garden, good wifi and amazingly helpful staff

decent enough wifi, water never got too hot but didn t really bother us

used the laundry service and the clothes came back a bit wet

another big plus was the free breakfast

breakfast was included and we were able to get water bottles from reception

they helped us out with an early check in since their check in time collided with a wedding ceremony we where attending

breakfast was excellent but you have to place an order for it 15 minutes before you want to eat

wifi was a bit slow

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

great breakfast, nice rooftop, and late check out. their cleaning lady was amazing!

is very nicely decorated hotel with good restaurant, free breakfast and good facilities

mentioned, i'd skip breakfast and coffee at the hotel

the most friendly staff and the best bar in all my travelling experience

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was delicious

did not get to try their breakfast closes too early but if you're an early bird your ok

breakfast there was no buffet

location, service, breakfast

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

less noise in the main part of the hotel with the kitchen facilities being on the roof top compared to two years ago when they were in the court area

wifi was free of

i can t forget the breakfast options; the food was plentiful and tasty

great breakfast and choice of food available

included breakfast was phenomenal

good value for money, nice breakfast, very good wifi and great location.

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

were really good let us check in at 4:00 am and served us a good breakfast

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

the staff was very nice and the included breakfast. also, the view on the roof

breakfast was included every morning which was a nice bonus

the location was excellent, and the breakfast was delicious

beds were comfortable. room service was great , cleaned properly.

breakfast was always different and we couldn't choose

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

i liked the property itself. i also liked the staff and the free breakfast.

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

great breakfast

more breakfast choices

the breakfast includes options which we appreciated because we stayed eight nights

you can getvyour laundry done across the street

asked for early breakfast ( 7 am) before we left and were refused

breakfast included was perfect

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

it is possible to pay for laundry services

beautiful garden! good breakfast! very quiet area.

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

- the breakfast was included and wonderful

staff was very friendly and helpful and the included breakfast was excellent

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back same (+) friendly staff, cheap breakfast and laundry (+) we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load) (+) laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal (+)location, on the edge of the city centre - walking distance to coffee and laundry facilities

the staff were accommodating with regards to our baggage and early check in

very quiet, very clean, excellent wifi signal

great wifi and comfy

stly with google translation to spanish) and

clothes came back from laundry looking worse than before

loved the view to the pool- staff incredibly helpful with luggage and great attitude towards kids decor and pool is great quiet &

the staff was great, hotel was clean, room was nice, and the kids loved the

lovely pool area

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

friendly, good breakfast, rooftop terrace with great views and great location and good

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

i was very satisfied with the breakfast options

large bathroom, hot water at all times and free breakfast

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

we did laundry and it came back same day

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

breakfast was

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives you the

room far from wifi

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

our kids really liked the playing area and the garden

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

the wifi was also difficult to configure and then was slow once connected

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and the restaurant

no wifi connection in the room

because of the easter week processions, their off-street parking became a real plus

t working in room 204)

breakfast was good enough - continental one, but quite good taste

good location, breakfast is very simple but feels like home

breakfast a little early

delicious breakfast like home made

excellent service, location and free breakfast

breakfast was great (large bowl of fresh fruit and yogurt and granola, along with fresh papaya

staff, delicious homemade breakfast, amazing location

the location is perfect and the breakfast was great

the breakfast is also really good value for being included in the room price

the breakfast was delicious

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

the parking.

pool towels provided

staff from the front desk to the person in charge of the parking lot

all three rooms had weak or almost zero wifi coverage

wifi worked quite well :)

working wifi

poor wifi

wifi. variable. dropped al 3 of my devices frequently.

breakfast was great

very good location , very good breakfast , great service from the team .

room was clean and the breakfast was very good

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

the breakfast is great

very welcoming, secure parking

the breakfast was amazing and the staff was incredible, they will go above and beyond to help you and

r our motorcycle), great rooms, wifi and breakfast

free laundry

super friendly staff, wifi on common areas was very good

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

wifi is good and the buffet breakfast is simple but adequate

laundry service and attentive to things

the breakfast is delicious ( i went for the traditional guatemalan breakfast) and the service was (+)every thing. great hotel reflecting guatemala. fantastic room, breakfast and staff.. (+) we like the typical breakfast so much (+)location with a great view for breakfast at the terrace (+) breakfast is great and different every morning - home made granola to die for (+) the breakfast was included and very delicious (+) breakfast is very good (+)has a beautiful terrace, the breakfast served is very diverse ando rich, overall a great hotel (+) the breakfast is very good too, fruit, eggs, beans, bread, etc (-)from mexico we would have enjoyed the fabulous guatemalan tortillas with breakfast, but the bread was good too (+) delicious and fresh breakfast

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly from some rooms

nothing..bit a loud from bar under building..if you want a early night..

nice location, cheap laundry service, balcony off lobby

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

some activity with local bar and disco was a little loud.

location and facilities. renewed classic palace. great breakfast

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

it was great being able to use the pool at their sister hotel too

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great

e photo below-this was less than $30 us and it was superb

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always received us with a warm smile

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

large kids playground

2 large pools , parking available nearby if needed

nice big common space, living room, dining room and kitchen

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

there is parking available

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

if you need an apartment with a washing machine and kitchen, this could be a good place for you

wifi works in the room

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

i liked the spa tub and the security of the place. it was also very quiet and clean.

wifi sucked

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi is decent if you want to work and there is a restaurant at the front of the property which

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

the laundry service shrank/damaged my clothes beyond repair

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn’t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

the ladies serving breakfast were so lovely and polite

the staff was outstanding and the breakfast was delicious

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk was excellent with

hotel has restaurant and bar on site

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

they also do laundry for a good price

cheap laundry, it was actually cheaper than nearby laundry places

location, strong wifi, hot shower

laundry service was reasonable price

the laundry service is high recommendable

the wifi works great

clean facilities, friendly staff, comfortable, and great wifi

nice and clean rooms location access to kitchen roof terrace good wifi

wifi

good stable wifi

the customer service was fantastic, the location was central to everything, the free breakfast was good, it was clean and the bathroom was large

bedrooom opened onto dining area and the hotel bar pumped music out all day until 11pm which is only 2m from bedroom

staff and owner were fantastic and so was the location and breakfast

there is a nice terrace where you can eat your breakfast and watch the volcanoes nearby

the breakfast was tasty and the rooftop bar was excellent

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

very good breakfast

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

all comfortable, shower decent, lovely courtyard, great roof terrace (amazing views), kitchen with fridge etc

convenient common fully equipped kitchen area for guests

placed next to public coffee and laundry room

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

location is good, breakfast is great. employees friendly.

breakfast was included and very good

there was mold on the walls in our room and the wifi had poor connection

breakfast was a small selection, but well prepared and

the breakfast is good, and the beds are

, in other comments wifi and not enough coffee at breakfast was critisized

the garden entrance, pool area and rooftop patio are all so beautiful

invigorating

breakfast is delicious

the complimentary breakfast was spectacular, the staff was all friendly and welcoming

the pool wasn t clean enough for us to swim

we love the hotel, the style, decor, location and breakfast! the garden was huge and beautiful!

staff, safe parking, free breakfast, all these made our stay very pleasant

loved that the parking is onsite and that an amazing breakfast is included

free breakfast was exceptional

i awakened daily to the best breakfast in guatemala

also they charge 40q a lb for laundry which was literally outrageous

there’s a great restaurant and bar and the staff were friendly and helpful

room with small kitchen which was very helpful to have

the bar at the front of the property was nice too

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious rooms

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

for an extra charge they did my laundry and it was much appreciated

good location, great wifi in rooms, rooftop view of volcanoes.

wifi was extreme bad in the room

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very reasonable price

this place has a great location, helpful staff, laundry service, good security, and a great value

also positiv is, the terasse, the good coffee, breakfast and smoothie

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

great breakfast and coffee. clean room and friendly hosts.

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

the breakfast is good and the coffee is wonderful as well

the way the bill was itemized to reflect food charge

room service is excellent

rnered, room 32)

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

eakfast advertised as included free), wifi charge, though again advertised as included, an lastly room cleaning

fair price. good and speedy laundry.

they offer a laundry service, and have complimentary tea and coffee for most of the day

they also offer a laundry service which was quick and well priced

there is a kitchen, a laundry service, free water and coffee and tea

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location