there was live music in the bar area

the pool is very nice and the staff if super friendly and accommodating

the room,pool buffet etcp

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

gym - small workout room with two treadmills, some barbells, and a universal

the view of the golf course was a very good touch in the morning

the casino is small but nice

sounds crazy but we didn’t care for pool location.

the room is great, the pool area is a bonus and the location is perfect

the breakfast was very displeasing. better options and quality needed.

the swimming pool was out of commission while the gym is poorly equipped with variety of exercise machines

i loved. the swimming pool

food at bar was kind of expensive

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

the pool is not working ud83dude14ud83dude2d

location and the pool , service was excellent

pool area was going thru some changes so, they had to shut it down, however, i believe, for what i

staff, hotel & room cleanliness, breakfast exceeded my expectations

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

the breakfast buffet was awesome

nice clean room and facility, breakfast

incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

the beach and pool

we got the room with the plunge pool and my daughter literally did not want to leave

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

gym was in need of some tlc

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

aweed/benches)/replace beach loungers;

the gym is nonexistent

was good, but the service was bad, no room service, the staff were not very helpful, except the head bartender at the inside bar

very comfortable bed, nice kitchen and bathroom

ocean was beautiful and the site was very centralized so we could let our kids run around but still know where they were most of the time

spacious, nice view from small balcony and good kitchen area

its not for family with kids

the resort has activities for adults and kids, but we didn’t utilize them

the pool is on the rooftop and it was very nice and they still had the hot tub on despite it being

amazing location. fantastic building. rooftop swimming pool with view of the ocean.

rooftop bar was closed during our stay and rose sunset hour was not given, but two glasses of champagne was

you can watch them make everything if you sit at the bar

but overall great hotel pool and jacuzzi on roof was great

room was very nice, the bed was comfortable, shower / bathroom nice and clean, television and wifi worked well, and the location is just prefect for really experiencing old san juan

katen was very attentive over breakfast

laundry facilities were out of service during my stay

didn t care at all but my highly technical husband was worried about the poor wifi

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very

bar at the top of the hotel needs some work with their customer service

great rooftop bar with awesome small plates.

the rooftop bar was a definite bonus

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

the rooftop bar was amazing for sunset

great pool

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

rooftop pool was not impressive

gym was next to the pool too, also a plus

the pool and the gym were underwhelming

would’ve prefer a larger pool

the gym was nice

breakfast, even though it was short in selection, it was very good tasting

food selections, no casino, no massage salon, really nothing entertainment to do.

there is only one pool but its really a splash pool, the gym has very limited equipment!

wifi log on was a nuisance

good location, great room service and nice amenities

atmosphere and livelihood of the lobby casino was perfect

shuttle to beach & old san juan proximity to things

really liked that there was a shuttle to old san juan

plus the rooms were comfy, location is perfect, open bar is incredible

the pool on the roof was under repair / the room was supposed to have a balcony but it was only a

are so welcoming, open bar is a super fun amenity as well as the rooftop

wifi worked fine

i also like that it was adults only

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

the room service left a lot to be desired - never quite getting things right

the set up of the room for a family with older kids.

the rooftop deck was also lovely with its plunge infinity pool that overlooks the city

breakfast brought up to your room every morning and the housekeepers are exceptional came back to a

breakfast was very delicious and very accurate on the time given

a/c did not properly through our unit (presidential suite) the living room and kids room the units leaked to the point water ended up in hall way had i not gotten up before the

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

i love that they delivered the free breakfast to the room

the roof top bar is really nice perfect location

gym and swimming pool available too

plus the rooftop bar resturant has the best views in san juan

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal and

didn't like that the laundry was ridiculously expensive

the shuttle that the hotel provides to the beach and the convention center and old san juan is very

more option on the menu. and a kids menu as well

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much

great pool area for families and the lobby area with bar and restaurant were super convenient.

have a pool table to play and a gym

swimming pool is ok, gym just enough

the room is like an apartment, the pool is great for relaxation, the gym and game area is great

we were upgraded and having the kitchen was a great addition for

liked the gym machines and the fact that you can use the tv for either the bed or the living room is cool

the kitchen is equipped with basic essentials

the staff is very helpful and the hotel has its own little kitchen and laundry room

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

good location, friendly staff and nice property. late check out was amazing to have!

were wonderful at acclimating our luggage for early check in and check out

should have been told about current construction at the pool and parties that were being held on certain nights in the lobby

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional staff

rooms are nice and the rooftop pool area is nice too

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

there were bar, gym, and a top deck that were open that had an amazing view of the city

gym equipment old

the gym was small and stuffy

- regrettably, i observed that half of the gym machines were in a state of disrepair

restaurant or bar not open

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

room was smaller than expected and the pool area was very small with no hot tubs.

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

room size and layout, breakfast, pool

has a gym and nice hot tub lounge area on the roof

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

no pool

didn’t like that the property didn’t have a pool only 2 jacuzzis

the plunge pool was small but great to cool off after walking around all day

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

the rooms are very small and the pool is at a sister hotel a block away

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

no pool but a spa on the top floor

no pool

the breakfast was great and the inn was very quiet and not noisy. the pool was also nice

made to order breakfast was really good, and we truly enjoyed the ambiance, and thoughtful details such as beach

wifi in the room was working well too

but, the staff was friendly, breakfast was great, and they held our luggage while we went to church

breakfast was good

in addition i didn’t like the fact that the pool and hot tub were at the holiday inn

checkout before breakfast...was so nice to have coffee available. thankyou

of the equipment in the gym was broken which was pretty frustrating

gym didn't open until 8am but they were willing to accommodate and open one hour early for me

location was great. the strip is walking distance. food, night life, casino and the beach.

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

great location. easy access to room and pool.

the pool and the pool table were really fun and there's also a piano in case you want to use it

close to the beach, easy check in, good location, friendly staff, pool

the terrace and pool were nice also

beach, comfortable bed, continental breakfast, beach chairs and umbrellas available on the beach, gym too

breakfast wasn’t hot and the eggs were unpeel which made them hard and rubby and guest show be

is in the center of condado close to casino the beach and like 7 minutes drive to old san juan

close to everything so it was walking distance to beach, restaurants, shops, casino, etc

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no powder and would not donate any)

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

rooftop pool and hot tub

could use music in the pool area

the jacuzzi and pool

the design the pool the whole entire set up

you can use condado plaza amenities & beach access but our hotel pool & bar was better

gym is very basic.

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

one glass of wine at bar was $16

pool and hot tub closed to early

the courtyard is comfy with the pool and large hot tub and kept clean

two casino's in either direction 3 blocks from hotel

nice bar downstairs, gym, coffee shop, helpful staff

to the beach and proximity to great restaurants and the casinos for an easy night out

nice bar downstairs, gym, coffee shop, helpful staff

the gym was spotless and the lady working the gym was great always sanitizing machines

i really loved the adults only pool

staff in the lobby bar were top notched

they gave us late check out

the hotel boasts several dining options, bars, pools, a spa, casino, and a private beachfront

the view, the pool and the beach.

wish the bar on the main level was open more ambiance and music

location, easy beach access. good gym.

favorite part of the hotel was the swim up bar & the slide

the view was spectacular and the pool was very good for the little ones.

they have a gym

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

laundry facilities were difficult to find and the dryer didn’t dry the clothes all the way unless

breakfast was good too

pools and gym at your disposal

the room the view the pool .

location and pool

room service on point. staff very friendly

appreciated the small, intimate size of the ocean club, as well as the adults only policy

of the pool was great, as well as the pool bar staff were extremely helpful

very friendly , housekeeping and room service was on point i would recommend and stay

the kids loved it

this was really a bummer for myself, kids, husband and cousin

wish it was a real beach not a man made one, room service was out of a lot of their options

room service wouldn t answer calls

one dark skinned gentlemen was super helpful with locating a laundry facility for me

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

the oceanfront - sunrise is stunning)

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

the room service was great they have butler service which makes you truly feel special

had 1 bad experience room service.

they have really cute courtyard and a communal kitchen with a water cooler

and we had access to the kitchen with fridge and microwave

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

early check in with friendly staff

of the place, cleanliness, location, and the amenities they had such as a work area and a fully kitchen

great modern kitchen facilities

our kids didn't want to get out, neither did i

resort definitely is great - amenities, location, pool, restaurants, bar, and casino are definitely items a plus

on the positive side, the location is great with a beautiful beach area, and the gym was very well equipped

room service and restaurants amazing we love pizza ud83cudf55 restaurant terrazzo next to hotel ,

ordered room service breakfast - it was not good as the order was not prepared as requested

coin laundry

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

were some facilities that were not working - like the come restroom and the laundry facilities

liked that everything was clean, gym, pool, computer area, room, etc

the rooftop was gorgeous and there were access to towels and a gym

of the staff was very attentive needed a late check out mad no hassle amazing location great for instagram photos all over the hotel food

the laundry room was so convenient

it was a terrible experience with my kids waking up and not getting to sleep again easily (specially my 2-year-old)

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just merely did his job

ps the pool was the main reason we stayed there for the kids

the room was a 2 room 1 bathroom, 2 king beds, kitchen and living room

no room service no bottle water

please don't stay here bed bugs me kids got bitten

from the beach, wonderful balcony and heated pool, next level restaurant

there wasn t any room service or someone to change sheets and or replace towels and washcloths as needed, also

nice room, with great ac & location was great as well! pool amenities were great!

elevator, no room service, paint pealing all over no coffee in room charged us for coffee booked 2 nights and

and the wifi needs updating big time