incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

great bar with a view

the gym was amazing and they even have a game room where they allowed us to rent games to play as a

there were activities planned for small kids every day e

having a laundry machine for the room was excellent, although it needs better maintenance

from the hotel and bar staff , room , the pools, and the amazing view to the beach

the beach access was perfect and the pool was huge

re only a couple), clean up beach area

great staff. great service from front desk to pool bar to restaurant.

free breakfast every morning and drinks every evening

of room service, rooms weren t cleaned daily nor there weren t clean towels daily we had to use

breakfast was very good, it was a great experience overall

loved everything about this hotel including the intercontinental breakfast buffet they had (it's included in your stay)

location and the pool , service was excellent

pool area was going thru some changes so, they had to shut it down, however, i believe, for what i

from the checkin, to the room, to the pool and the terrace next to the poolside

stuff is incredible helpful. place is full of everything you need from micro wave to gym

buffet breakfast

had a bar with no bartender

clean , exceptional staff all around (front desk, housekeeping, breakfast staff)

the only thing i founs in the location was that the pool was old...

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

staff was at it finest, ana at the food bar was awesome

breakfast should be included for the price we paid.

tons of commerce around including a casino

breakfast was ok, in view of the pandemic safety precautions were taken

the pool poor broken umbrellas limited room service or any late night options

we would have loved a bartender by the pool but we have no complaints.

another thing was the fact that room service was not good plus when they did come they left the door unlocked and the bathroom

we did not eat at the hotel except breakfast one morning because we were trying to experience the local food, etc

this blatant dishonesty ruined our plans, upset my kids, and left us feeling completely disrespected

the bar will be a great touch & the gym is great

adults only aspect was fabulous

you can watch them make everything if you sit at the bar

the infinity pool was stunning and we enjoyed many hours on the roof

staff were welcoming, pool and gym were top notch

bar at the top of the hotel needs some work with their customer service

the rooftop bar was a definite bonus

it’s close to everything, and there’s a beautiful rooftop bar with the best views

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

great people, great room, great roof bar with view and a great location in old san juan

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

either way pool is really small not suitable for kids

kitchen was not well stocked so don t plan to do much actual cooking

the kitchen gear was sparse but sufficient.

disappointed that the pool bar and restaurant were not open during our entire stay

great place, excellent location, wonderful staff! rooftop terrace & pool lots of fun.

price for the rooms was a little high considering that there was no elevator and no pool

adults only and drinks on arrival

oral

wifi works and reliable

the roof top bar is really nice perfect location

gym and swimming pool available too

location, building and rooftop pool

the hallways are very tight and the pool was a bit small plus’s wish i was a hot tub

rooftop bar and restaurant was one of the best in area

gym was next to the pool too, also a plus

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the pool and the gym were underwhelming

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday our boy perdo was great he refer us to our cab driver louis who was great he tour us

i couldnt go in the pool due to weather

the pool area had an event with a dj in place one night had an amazing time with drinks available in

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool is clean and not too warm, even in the summer

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

límited things for breakfast

i didn't have time to use the pool which looked lovely! :)

pool/gym hours are very limited to 7pm.

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

breakfast

booked that hotel because of the casino

we were overcharged a small amount by zen spa and it s been over a week since our stay and we haven t been reimbursed for the mistake by

infinity pool and the hotels casino were great.

location to the t mobile center, hotel shuttle, and awesome hotel staff

pool closed.

clean room , great pool and free wifi

i loved the bar area and breakfast and the way that you can order food all the way up until 10 pm

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much

the pool didn't get a chance to visited, but the room was exceptional

room , towell sets for 4 prepared, room for disabled in ground floor, pool, pool towells and gym

close to distrito t-mobile, and old town, but you do need a car to get around or take the hotel shuttle, but the shuttle runs to 5pm or 6pm only

the bar had great service and the inside/outside seating was beautiful

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

great breakfast, comfortable room with a great kitchen. location is amazing

the laundry room had only 1 machine that was working

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

they need a better game room for the kids. in the basement is not ideal.

the pool and beach and location

they need a better game room for the kids. in the basement is not ideal.

wish it was a real beach not a man made one, room service was out of a lot of their options

had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

the facilities stated they had a gym, but when i arrived, there was a note on the door that the gym was closed due to renovations

on my fourth night there i tried to do some laundry before my departure the following day

the gym is super, the staff is very friendly and service oriented

the laundry area needs some improvement

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

n/a - everything was great, loved the decor, breakfast, art work etc.

breakfast time vary daily

out to date. sexual kit in the room when they knew i was traveling with kids

15 minute walk to restaurants near the casino

bathroom size, hot tub, robes, kitchenette and room size , parking, rooftop

the breakfast brought to the room was great, the kitchen area was also fantastic.

breakfast was very delicious and very accurate on the time given

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

location was great. it was nice to drink by the pool.

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

one elevator, loud air conditioning, shared pool with restsursnt

restaurant or bar not open

and desk were not clean in our room and our kids room

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling me one moment

the location and the gym was not too bad. towels were not provided at the gym.

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

a really nice gym

i love the pool area and bar

you can use condado plaza amenities & beach access but our hotel pool & bar was better

very attentive and friendly, the pool was very cool

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

location and ambience at the bar on the weekends.

the kitchen is equipped with basic essentials

great food and pool

clean and infinity pool was open 24/7 which was nice

room service should leave 2 more bottles of water every day

the little pool. even though the view was amazing!

appreciated the small, intimate size of the ocean club, as well as the adults only policy

exceeded expectations, breakfast system could be improved. pancakes were raw.

the breakfast is good but the prince is much

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

we only ate breakfast once but it was delicious

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

the wifi in the room was spotty

good location, free wifi, free water on your room

great room service/house keeping too

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

included breakfast was the most amazing breakfast i have seen

continental breakfast.

facilities had a gym which was nice and a 24 hour open market with drinks and quick foods for a late night bite

the free breakfast and the two chefs were excellent

beach, comfortable bed, continental breakfast, beach chairs and umbrellas available on the beach, gym too

the flooding side street and the lack of on-site breakfast and laundry availability

the swimming pool was

not being able to do laundry

pool needs be cleaned

the pool was too deep if you were with little kids

were wonderful at acclimating our luggage for early check in and check out

casino & lobby events were fun

i wish the spa was in the hotel. but it’s only a block away which is not bad.

the hotel boasts several dining options, bars, pools, a spa, casino, and a private beachfront

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help, a complete stranger had to

clean looking good hotel nice casino a lot of people wine money i like it thank you for all

there is no pool

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

no pool

no access to the pool

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool and the pool table were really fun and there's also a piano in case you want to use it

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

close to the beach, easy check in, good location, friendly staff, pool

the pool is great too

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

the pool and room and close to the beach and shopping and dinning

pool and hot tub were awesome

there is also a casino across the street

pool and close walk to the beach

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

coin laundry

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

there is a casino inside the hotel and guests are provided complimentary money to bet

pool area and beach was wonderful

room service and restaurants amazing we love pizza ud83cudf55 restaurant terrazzo next to hotel ,

pool for toddlers

friendly staff, cleanliness, food, service, location, gym

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

loved the swimming pool. within walking distance of beaches and restaurants.

fresh breakfast

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

room service/housekeeping, walls are paper thin so of course we heard literally everything down to

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

also the communal kitchen was open for travelers to use

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

and we had access to the kitchen with fridge and microwave

nice common kitchenette with fresh coffee in the morning

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

friendly staff, great location, nice pool, good gym, all was very nice

the gym was clean and kept up very well

used the gym and loved it also the pool to die for

the pool area was nice and always had clean towels available

has a gym and nice hot tub lounge area on the roof

we enjoyed also the gym and rooftop jacuzzi

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

room size and layout, breakfast, pool

laundry facilities were difficult to find and the dryer didn’t dry the clothes all the way unless

better gym facility with more equipment would be nice

room spacious, different breakfast options available and delicious

did not like that there was no continental breakfast.

was the best hotel i have ever stayed, bar none

good location, friendly staff and nice property. late check out was amazing to have!

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

not bad price not bad great, helpful staff convenient parking space laundry machines

my kids enjoy a lot

i very much enjoyed the stay, the pool

the pool was not heated, but it was wonderfully refreshing after a day of sightseeing

the wifi can improve.

we were given a room next to the pool, kids in the pool in the evening and

i asked over 2 times to clean the room i had left the sign outside the door room service needed no one came after the 3rd day of my 5 days stay that sucked

wifi

an amazing heated pool on the second floor outside that overlooks the beach

nice rooms, nice pool, nice location. the staff was incredibly helpful and nice!

cheap coffee machine in the room. no wifi

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

early check in with friendly staff

the kitchen was a bonus

great modern kitchen facilities

there is a shared kitchen that is great in case you wanna buy some items at the supermarket

plunge pool is kind of a joke

the little plunge pool was awesome for cooling off

pool not a pool

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

not really a swimming pool, just a small almost bathtub. but the beach is nearby

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay again

facilities were wonderful (pool, rooftop)

the pool, roof and other common facilities were great

the pool was a nice bonus - it was very cool and refreshing

breakfast options are limited, just muffins or croissants

the breakfast buffet was awesome

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

nice clean room and facility, breakfast

staff and great options for breakfast

level of traffic slippery marble floors and pool steps with no railing no elevators continental breakfast lacked variety and muffins were dry,

rooms were very noisy as near the pool and bar we had to move hotels as we couldnt get any

adult only. staff was great. pool was nice.

the bar and the hotel have music super loud and horrible music playing since early in the morning till

the breakfast was okay but the coffee kept running out (which does not bode well for folks who needs