the room,pool buffet etcp

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

gym - small workout room with two treadmills, some barbells, and a universal

the view of the golf course was a very good touch in the morning

the casino is small but nice

everything about the place was great for a village. love the pool area & it s surroundings.

the pool was amazing

pool and the fact that included a parking space

pool and room customer service

the pool is nice and i thought the over all experience is nice

were only there for a night but the pool looked very nice and i liked that there was ample

nice clean room and facility, breakfast

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

coffee shop around did not open for breakfast until 8 am

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

clean , exceptional staff all around (front desk, housekeeping, breakfast staff)

the room is great, the pool area is a bonus and the location is perfect

pool location

comfort, excellent service, cleanliness, security, the parking was included and breakfast.

breakfast was included. they also was very accommodating for early check in.

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

not a bad terrace laundry machine available for a small fee, on premises parking space

easy check in, valet parking, awesome breakfast, amazing pool and casino.

open bar every day, attentive staff, and very central to nightlife in san juan

were not able to connect to wifi and problems with tv channels

the pool and breakfast , food was gd but high prices and also wait along time for the food .

breakfast is really good i like it and also the happy hour the drinks so good the food so

good location, friendly staff and nice property. late check out was amazing to have!

the pool sucked

pool was a nice size, i liked the breakfast provided daily, and all the staff were all very friendly and

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing swim

breakfast ends at 9;00. location perfect

we arrived so early and he arranged early check in plus breakfast for us

you just walk to your terminal after breakfast

all basic needs are well accommodated - very clean, hot water, working ac and wifi, comfortable bed, a great free breakfast

it was very good, nice breakfast, greetings very good! free laundry! no noice very good!

they offer room service, but the room is far too small to enjoy a meal

saturday night at 8 pm they closed the restaurant and bar i arrived at 8:15pm no room service

used the gym and was happy with the equipment inside

breakfast could have had more options

level of traffic slippery marble floors and pool steps with no railing no elevators continental breakfast lacked variety and muffins were dry,

from front desk to the pool and bar staff as well as the chef and housekeeping

was very pretty with a nice pool

did when i stayed a few years before) because we actually spent a lot of time out

immediately it ended up being a false alarm but that was scary to myself and definitely my kids

room service will clean the room, but not add towels

a lot of kids on my last 2 nights running and slamming doors, pool time close at 8pm.

wifi was a separate $9

it didn't have the fridge in the room. they had kitchen near the room.

cozy rooms and kitchen to use

kitchen has very dim lighting and the light above the stove hood doesn't work

the rooms do not have kitchenettes but there is a community kitchen that is kept very clean

kitchen in the lobby has a stove, microwave and a fridge

maybe add an additional server to the pool area.

the rooms are big with a full equipped kitchen and an island

breakfast was great

bar at the pool

kitchen should stay open a little longer.

the gym was clean and the breakfast delicious, great options for the buffet breakfast and safety was

the hotel very nice and clean, lovely suite and laundry room a plus

the pool bar and grill staffed with friendly people who make great burgers & tropical drinks

breakfast was great

the cleanliness of hotel and pool area was great for kids and adults, breakfast was serve early mornings

loved the beach access, multiple pools, spa services, and the pleasant staff

the breakfast buffet at cana was superb!

room service food was sub par, and overpriced

beach access, many pools and bars the hotel itself was beautiful if a bit old school the rooftop gym was excellent, nice

the gym also closes fairly early at 7 pm, which really limited the time we can actually use the gym

i enjoyed the pool which has a swim up bar and the hotel is right along the beach

the spa was amazing

the pool was clean and beach was perfect. loved the gym with beach views

the hotel property is clean and has great amenities like a spa,gym and nail salon, with great food options

we had several spa treatments, which were great

it was only a short walk to a beach with a nice bar and grill right on the beach

room was not that clean and the room had no wifi where we were at

next block over has a good pizza/sports bar

wifi did not work at all.

no bar on the pool.

no wifi in the rooms.

no telephone in room to communicate with the clerk or room service

never up early enough to enjoy breakfast, but the staff was exceptional, the room was clean, the pool was gorgeous and the location couldn't been better

i wished there was wifi in the room

wifi didn't work the 1st night.

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

didn’t like that the property didn’t have a pool only 2 jacuzzis

we enjoyed also the gym and rooftop jacuzzi

i was walking distance from many restaurants and stores, the gym, and a lot more

no pool

early check in

they let young kids hang at the pool drinking all night

shout out to orlando who helped me with an early check in request

gym is decent

the location the food is great the pool is great and water was great in the casino was fun

early check in with friendly staff

the kitchen was a bonus

great modern kitchen facilities

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

great location. very nice shared kitchen area

were wonderful at acclimating our luggage for early check in and check out

gym was awesome, good equipment

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

free soap for laundry

room spacious, different breakfast options available and delicious

was the best hotel i have ever stayed, bar none

the kitchen is equipped with basic essentials

the pool, roof and other common facilities were great

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

the cleanliness of the rooms and accessible features like the pool and coffee.

he was so friendly and was able to get us an early check in which was extremely appreciated

the pool, the decor, the tranquillity every single thing

not really a swimming pool, just a small almost bathtub. but the beach is nearby

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

the hot pool is great. the staff and the delicious smell coming from the restaurant.

ps the pool was the main reason we stayed there for the kids

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just merely did his job

late check out

kids loved swimming in it

breakfast was good

very nice place and the staff are amazing! breakfast is good ud83dudc4dud83dudc4d

the wifi didn't work all the time

small pool that wasn t warm enough.

cluding the mattress, pretty large stain).

an amazing heated pool on the second floor outside that overlooks the beach

from the beach, wonderful balcony and heated pool, next level restaurant

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay at will not provide you with clean

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

bar staff was very friendly and welcoming

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of the main reasons for booking this suite over other choices) included breakfast came

), and there was a condensation drip that continuously landed on the sofa bed/blanket, which my kids kept informing me of every time it dripped

nice pool, kind staff, great room

breakfast brought up to your room every morning and the housekeepers are exceptional came back to a

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them at a more

there is no pool

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

no pool

no parking and no pool

the pool area was wonderful

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

room, pool, gym, service, bath

rooftop pool was great / loved the yoga room

the laundry room was so convenient

the hotel has a cosy little garden and a shared kitchen

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

nice common kitchenette with fresh coffee in the morning

also the communal kitchen was open for travelers to use

convenient to kitchen area for shared refrigerator space

one dark skinned gentlemen was super helpful with locating a laundry facility for me

great location. easy access to room and pool.

the terrace and pool were nice also

the pool and the pool table were really fun and there's also a piano in case you want to use it

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

close to the beach, easy check in, good location, friendly staff, pool

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back to room

that the balcony door didn’t open, the tv was outdated and the pool was too cold to enjoy.

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

the pool and room and close to the beach and shopping and dinning

small pool

our kids didn't want to get out, neither did i

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the beach is to stron for kids

the staff were kind and helpful and the resort gym was a great perk, with all the equipment you could want/need

gym also needs some updated cardio variety and maintenance of equipment they have

the hot tub room service

no shuttle to or from the airport

pool bar hours

i booked a 55 min massage at their spa for my birthday

really liked that there was a shuttle to old san juan

one elevator, loud air conditioning, shared pool with restsursnt

restaurants, pool, staff

restaurant or bar not open

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

great crew, awesome restaurant.. bar was great too

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

were some facilities that were not working - like the come restroom and the laundry facilities

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

coin laundry

i really loved the adults only pool

i loved the bright, airy entrance, and the pools were fantastic

kids were in the adult only pool

if they want to make it more family oriented they need to have kids

need separate pool area designed for kids

in addition i didn’t like the fact that the pool and hot tub were at the holiday inn

the hotel had a great gym and pool area, restaurant

didn’t like the type of breakfast that was handed out

pool , nobody reallly utilize the pool , it was clean , but not in an area where you can really

place to stay with a pool and close to the beach prior to our cruise

the breakfast bar i paid for wasn't worth it at all. never again

the pool bar is not open during the week

pool and shuttles are great

my son loved the kids slide

tv in room didn t work, pull out couch was filthy, wifi didn t work

larger breakfast menu.

the laundry facilities i felt were over priced, and the elevator was a little sketchy

continental breakfast.

included breakfast was the most amazing breakfast i have seen

facilities had a gym which was nice and a 24 hour open market with drinks and quick foods for a late night bite

the breakfast was good

should have been told about current construction at the pool and parties that were being held on certain nights in the lobby

pool is very small

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

best bed, great breakfast. many food options close by.

spacious bedroom and kitchen

very clean, good breakfast, great location

of the female kitchen staff members was very unfriendly and walked around with an attitude

location from the airport and to the cruise port well equipped kitchen very comfortable

we were upgraded and having the kitchen was a great addition for

more options in the menu for breakfast.

i love the scenery the pool on roof and the great amenities!

the lobby and gym

would’ve prefer a larger pool

the free shuttle made it easy to go to old san juan

the gym is super, the staff is very friendly and service oriented

on my fourth night there i tried to do some laundry before my departure the following day

the gym was small and stuffy

coin laundry facility

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the breakfast was limited choice but quite delicious

the design the pool the whole entire set up

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

we only ate breakfast once but it was delicious

food , amenities, the pool area . rooms are perfect ‘

the wifi in the room was spotty

everyone was so nice and helpful. beautiful hotel and room. spa was amazing. beach is beautiful.

the pools were warm

d they never got it to work effectively) and little amenities one

breakfast buffet $60 per person, a light lunch 2 people $80 plus tip

the room the view the pool .

the little pool. even though the view was amazing!

in the room was not working so i had to use my cell phone to call the property the whole time for room service or anything else

we were looking for a hotel that s adults only and this was it

bar was only open until 6pm

location and ambience at the bar on the weekends.

gym is very basic.

pool options + being close to the beach

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

pool and hot tub closed to early

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

wish the bar on the main level was open more ambiance and music

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

access to the pools, bar in pool. overall, was impressed in the quality of room.

the view, the pool and the beach.

in the $50 a day resort fee - but other than that it was a great place to stay - the rule of no kids in the adult only pool by the swim up bar should be enforced by staff

this was really a bummer for myself, kids, husband and cousin

the kids loved it

they need a better game room for the kids. in the basement is not ideal.

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

the plunge pool was small but great to cool off after walking around all day

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool area had an event with a dj in place one night had an amazing time with drinks available in

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday our boy perdo was great he refer us to our cab driver louis who was great he tour us

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

the pool abs gym both lacked towels

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

the breakfast bar was beautiful, and the servers were very good