grandkids like the pool very clean near to airport main high way walmart good

great location. spacious rooms. clean all over the place. breakfast to go due to covid.

the breakfast was excelent

the breakfast was very displeasing. better options and quality needed.

the bar closes too early 1am

from the checkin, to the room, to the pool and the terrace next to the poolside

location & pool!

the staff and pool side bar was incredible

and the bar was closed the whole week

breakfast was very good, it was a great experience overall

decent breakfast with a reasonable choice of food

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

staff and great options for breakfast

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

the bar will be a great touch & the gym is great

staff were welcoming, pool and gym were top notch

unfortunately did not get a chance to dip in their rooftop pool but it looked nice

the infinity pool was stunning and we enjoyed many hours on the roof

the bar staff, dori and giovanni, were beyond exceptional

gym was next to the pool too, also a plus

rooftop pool was not impressive

decor, staff, tterrace bar overlooking the bay

the gym is a bit small but has quality equipment and a good view

i couldnt go in the pool due to weather

theres no spa and the restaurants are way to expensive for what they

gym and pool is so small

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not care of kids running splashing and

the pool area got quite crowded and overrun with kids.

we especially loved the shower/small tub that the kids bathed in

the rooftop bar was amazing for sunset

the rooftop bar was a definite bonus

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

bar at the top of the hotel needs some work with their customer service

center of town, lots to walk to, nice room. rooftop bar is terrific.

limited menu for breakfast but i like it anyway. excellent location.

great services, excellent front desk and area of the pool awesome

shuttle service was not running on time.

breakfast

theyngive a free shuttle to the beach and the old town

the casino didn t have .25 slop machines.

access to everything, room service was fast, staff was extremely helpful, the shuttle took you to all of the best local spots like old san juan and escambron beach, and my

great location to restaurants, beach, various attractions. shuttle available

lovely spa services

we were overcharged a small amount by zen spa and it s been over a week since our stay and we haven t been reimbursed for the mistake by

incredible staff and service, open bar was a nice plus, beautiful rooftop bar

wifi here is awesome

the open bar was very good and the staff was super helpful. the rooftop is very underrated.

i also like that it was adults only

adults only

disappointed that the pool bar and restaurant were not open during our entire stay

either way pool is really small not suitable for kids

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

hotel, very cute rooms, clean, fun rooftop atmosphere with great city views a pool and lots of spots to lounge

ssing towels, toilet

pool too small.

gym and swimming pool available too

gym and swimming pool available too

rooftop bar was a little noisy

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

a/c did not properly through our unit (presidential suite) the living room and kids room the units leaked to the point water ended up in hall way had i not gotten up before the

made the kids feel a little off

breakfast is very good and the staff is very friendly and take care of you

bathroom size, hot tub, robes, kitchenette and room size , parking, rooftop

when we arrived my kids didn’t want to leave the room

i liked the majority of everything. breakfast is great. rooms are nice.

the shuttle that the hotel provides to the beach and the convention center and old san juan is very

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on the treadmills in their bathing suits

breakfast was free which is a plus for me

the pool was beautiful and the kids play area in the pool was awesome, if you

liked the gym machines and the fact that you can use the tv for either the bed or the living room is cool

the cruise terminal, lots of places to eat near by, excellent staff , great multi cultural buffet breakfast, lots of fluffy towels in bathroom, great size beds and rooms,

hot breakfast was served and the waffles were delicious

however, we walked across to the hyatt place and asked to use their pool (because it has a kids water toy) and they were more than willing to let us use their pool

like everything about hyatt house the friendliness of the staff especially samuel from the kitchen he does his upmost best to make your stay memorable ,the front desk clerks are so helpfull

the kitchen is equipped with basic essentials

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the place, the bar down stairs and the roof top bar as well

pool is very small

side and the patio), and live piano on thursday night was fun and invited

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

best bed, great breakfast. many food options close by.

lot of broken (or close to broken) facilities, such as in the gym or the toilet in our room

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

it is close to where i was working. the availability of a gym.

cesar gomez bartending and mixology at losers bar mgm grand hotel and casino las vegas,

gym equipment old

pool was a bit cold, no jacuzzi.

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

location was great. it was nice to drink by the pool.

restaurant or bar not open

the restaurant bar at the lobby

were wonderful at acclimating our luggage for early check in and check out

good location, friendly staff and nice property. late check out was amazing to have!

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

no pool

room size and layout, breakfast, pool

we enjoyed also the gym and rooftop jacuzzi

no access to the pool

no pool

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

there is no pool

no parking and no pool

due to covid there is also no room service either

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

i would have felt safe here with smaller kids

room service wouldn t answer calls

the kids loved it

location and ambience at the bar on the weekends.

i love the pool area and bar

you can use condado plaza amenities & beach access but our hotel pool & bar was better

very attentive and friendly, the pool was very cool

gym equipment very

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling me one moment

access to the pools, bar in pool. overall, was impressed in the quality of room.

pool area was amazing! sat there at night to read a book after the pool closed.

access to the pools, bar in pool. overall, was impressed in the quality of room.

wish the bar on the main level was open more ambiance and music

breakfast is the same

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in the open areas, air freshener on the halls to eliminate

breakfast was shared at el canaria, for the price difference paid to each hotel, i would expect a

nice and very professional at all times, clean hotel (rooms, pool, gym, lobby) no hassle, quick service when checking in or out

comfortable place. good breakfast.

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

the jacuzzi and pool

the room, views, pool, staff and food were fantastic!

could use music in the pool area

place was amazing overall highly recommend for an adults only experience

facilities...pool, gym and breakfast very clean and excellent service

working one elevator of two, laundry room closed, don’t have a parking, breakfast is to go

pool was too green. laundry room was too tight and more expensive than the hilton.

that the laundry dryer cost was high

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

wifi in the room was working well too

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

made to order breakfast was really good, and we truly enjoyed the ambiance, and thoughtful details such as beach

the pool is great too

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

close to the beach, easy check in, good location, friendly staff, pool

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

i loved how room service came to clean daily

the pool overlooking the ocean is amazing.

thought your website said that it was an adults only hotel but i saw families with a toddler and baby check in right next to me and a boy

were extremely comfortable, the distance of the beach was exceptional, and the pool and poolside bar are fun and convenient

poolside bar was only open until 6pm

amenities (gym, pool, bar, casino)

the pool bar employees service wasn’t top tier

they gave us late check out

staff at the poolside bar and grill were the best

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

warm pool. comfortable chairs. great suite. gym.

breakfast and brunch buffet were exquisite

had 1 bad experience room service.

room service sometimes took some time to get there

the wifi in the room was spotty

pool is small and there were no stocked mini bars

nice bar downstairs, gym, coffee shop, helpful staff

nice bar downstairs, gym, coffee shop, helpful staff

to the beach and proximity to great restaurants and the casinos for an easy night out

they have lactose free and gluten free options and a coffee bar that was actually nice

one dark skinned gentlemen was super helpful with locating a laundry facility for me

coin laundry

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

on the positive side, the location is great with a beautiful beach area, and the gym was very well equipped

resort definitely is great - amenities, location, pool, restaurants, bar, and casino are definitely items a plus

a beautiful property. the gym is very good for a hotel gym

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

-24 hour gym

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

and we had access to the kitchen with fridge and microwave

nice common kitchenette with fresh coffee in the morning

convenient to kitchen area for shared refrigerator space

better gym facility with more equipment would be nice

kids loved the chocolate chip cookies upon arrival

breakfast very good, with varied foods, choice of hot and cold dishes

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

site restaurant and bar are great

the gym was clean and kept up very well

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

used the gym and loved it also the pool to die for

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

access to the main marriott for beach, spa and gym

the kitchen was a bonus

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

great modern kitchen facilities

my daughter s loved the pool and how close it was to the beach

kids loved swimming in it

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

wifi did not

that the bar close at 11

no room service, and not quite due to the balconies are so close.

room service should have been a daily activity

there wasn t any room service or someone to change sheets and or replace towels and washcloths as needed, also

use of both was nice, pool@windchimes is small and only open to 6

wifi

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

the little plunge pool was awesome for cooling off

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

the pool was the perfect size, the help we got from every single concierge was beyond what we

plunge pool is kind of a joke

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay again

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

he was so friendly and was able to get us an early check in which was extremely appreciated

facilities were wonderful (pool, rooftop)

grab a towel by the pool for the beach there is seating for hotel guests

at night - our room was on the first floor and we could hear the ac, car alarms, music from the pool all night

breakfast options are limited but certainly better than nothing

breakfast did not serve morning juices.

level of traffic slippery marble floors and pool steps with no railing no elevators continental breakfast lacked variety and muffins were dry,

real basic breakfast.

restaurant activities the hotel was very clean organized friendly staff breakfast serving also pool was clean and well maintained i’ll definitely be back with my

the breakfast was delicious

the breakfast was ok, but all i cared was the coffee

the pool was amazing we had it to ourselves

only thing i did not like was, that after the room service, i couldnt find my teeth paste and toothbrush

pool was amazing rooms were very clean.

i didn t use the pool or gym this time

had to ask for room service, they didn't come on their own.

hotel staff did not give us information about beach access or pool hours, gym etc

cesar, luis, belinda and yirdi at the casino bar were the best

staff was great. enjoyed the casino

staff had no problems with helping us with all our needs, extra pillows, help with the room key, wifi info, etc

from the lobby to the pool area to our suite, everything was spotless and inviting

they also had free popcorn and drinks for the kids

the place also has a kitchen (clean

breakfast served, but it has communal kitchen for all

natasha went above and beyond in allowing us an early check in

the rooms do not have kitchenettes but there is a community kitchen that is kept very clean

cozy rooms and kitchen to use

different hotels out of town and usually they upgrade my room or give a complimentary dinner or spa or something but nothing from the royal sonesta

new renovated rooms, spectacular views, pool area is really nice and well set up

the breakfast is a little expensive for what you get.

i appreciated the upscale feel, quiet rules, courteous staff, managed beach seats, and decent gym equipment, i would only suggest the following things: 1

the front desk manager ms jennifer surprised 0us with room service for our anniversary

there are only a couple of laundry machines so there was always a wait to do laundry

chose this hotel to stay because it had a kids pool area

ran out of coffee and cups for beverages, but in there defense it was about 15 mins before breakfast ended and they had a rush of last min guest

what i didn’t like was that there was so many fees, pool fees, etc.

free breakfast and a 40 dollar credit to use in the bar o restaurant every day of the stay except the