pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

parking lot was lit up superbly in the evenings and quick and easy off the highway

from was a tad small. parking lot was at times cramped.

breakfast, cleanliness, the pool

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

staff and the breakfast

no wifi

pool, breakfast and gym were averagely good

the breakfast and guest laundry

no guest laundry facility on-site

pool was warm and filled with kids but they were having a great time

the pool was cloudy and cold.

doesn t offer shuttle service to and from airport.

parking was easily available to whichever floor you were staying at

we also enjoyed the bar area for an evening cocktail and the roominess of the breakfast room

the breakfast was generally a standard pre-prepared assortment of breakfast items.

the pool is amazing and my kids love it so much we will return

the snack bar was nice as well

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool water needs to be heated.

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

gym and pool out of order; room was not clean

service & parking

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

pet friendly

the breakfast. hotel employee for the sunday breakfast was awesome.

no guest laundry

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

no laundry facilities for guests on site. breakfast area was fairly small.

beds very uncomfortable . no laundry available

great gym with well maintained equipment and rowing machine.

great staff ..great location ..nice gym

beautiful bar on the roof and great restaurant in the lobby

liked the easy parking and access

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

free parking

there is a bar downstairs

fast easy early check in.

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

free shuttle to our event

was over the laundry, which was in use at 7 am

nice to have laundry, don't usually need it, but this time we did

only one laundry machine

they had a laundry room which we need

self-service laundry and a small fitness center available

furnace/thermostat in our room didn t kick on and fireplace was only for show

free parking

not a lot of breakfast at 9:30, my fault tho for sure

the beautiful interior of this old building and the bar area was also very nice

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

was difficult to access room service

location, free parking, bar and restaurant were great

the service at the bar was mediocre

free parking, nice restaurant, good food, friendly service

look forward to the spa unfortunately they were booked

i asked for room service 3 times

the bar was very nice as well

pool water was chilly

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

great staff - very friendly and helpful. pool and gym facilities outstanding.

breakfast was great. i also used the fitness center.

i wanted the rooftop pool like the online site said

only had breakfast thru room service once

wifi was a bit slow and spotty

that it accepted pets

i had to walk around piles of laundry on the floor when i left

no room service

i hear the pool and hot tub were excellent and breakfast was available in the am

little parking in front and no access door in back with majority of parking

could not open curtains to get any light because of the constant people walking and parking eye level with our

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

pool was so warm and the breakfast was pretty good, staff was extremely friendly and nicole the

there is a breakfast every morning and an indoor heated pool

breakfast and clean, easy parking and great desk with comfy chair for remote work on a laptop

big pool

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

shuttle - flight arrived at 3:00pm hotel would not send shuttle til after 5pm had to wait at the

had shuttles to the airport but it didn't start until 7 am

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

it was tucked away in a parking lot. not terrible but not as visible as most hotels.

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

we enjoyed the pool and lounge area as well

location, parking , staff and cleanliness were all great.

breakfast was good . location for college and shopping good

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

it was clean and comfortable with plenty of parking available

there is no bench in the gym/fitness room

clean, helpful staff, good breakfast.

no microwave in the kitchen area (they have packaged oatmeal downstairs but no microwave for me to have it with

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

1st night we got woke at 3am by the room next to us locking their kids out of the room

gym wasn't cold enough and there weren't any cups for the water dispenser

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer

wifi.it seemed to drain my phone. but not your problem.

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

best hotel breakfast in a long time. clean and quiet. worth the cost except for pet fee.

too much light gets through the curtains, and the parking lot is so highly illuminated it seemed like it was

great room, great breakfast, pool was heated and nice, staff was very friendly

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

was friday before presidents’ day and the place was filled with yelling/screaming kids and they were running

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

incredible amenities, friendly and professional staff, great parking, quiet hotel

kitchen area was modern and living room and bedroom were spaced out.

pool, room size, kitchen, cool ac! very clean and no smells.

pool was crowded with kids

pool area was oppressively hot

in which she finally gave me a laundry bag

gym, whirlpool, tv programm, personal

there were also issues with kids on the 6th

clean rooms, great food at restaurant in hotel and indoor pool and spa clean.

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed

parking was good and once renovations are finished it will be a very nice hotel

we then tried to use the wifi and had issues connecting

the atrium and free parking

pool

the front desk staff often looked like construction workers or kitchen staff

having a complimentary laundry was really appreciated

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

a pool, gym, laundry & seating areas, parking

free laundry

guest laundry was much appreciated

apparently they were still in the laundry

holiday inn next door let me park and charge in there parking lot

they had really good cookies at the front desk and good wifi

very clean & we were able to check in early {1:30pm}. also, breakfast was very good.

-i love the multiple parking entrances for the property

loud music in the parking lot

parking

gym was too small!!

the pool!!

hotel is pet friendly, which i was thankful for, as we were traveling with an esa

breakfast was warm n ready

nice hotel staff, especially the black lady who was working in the kitchen during the breakfast was awesome

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

clean friendly staff breakfast pool

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

everything from check in to breakfast to check out.

friendly and amazingly helpful staff. a decent breakfast, nice wifi connection, warm room

pet friendly

laundry facilities

closeness to airport. great breakfast offered at early hours. shuttle was right on time

staff were friendly and the continental breakfast was very yummy

i used the gym each morning which was nice since i am an early riser

room is quite small, the cross trainer in the gym is very poor quality and noisy

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

great stay - would recommend for families with young kids!

picnic area but they allow the pets to poop and pee where the grill is and my children couldn't enjoy that area

the gym was closed due to covid!

this hotel room was clean and spacious breakfast was great pool was nice staff was very

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

there is not laundry area in the building

no laundry but was able to go next door to homewood suites.

i didn't like the high $150 up front charge for possible damage (although refundable) or the $5 parking fee

room was huge had dining table couch pool was very nice

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

and it would have been nice to salt the parking lot because when we came out of the car it was very icy

the lady who sets up the breakfast buffet was outstanding

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

kids did not sleep well on it

only complaint was the pool wasn t available

convenient location and pet friendly. good breakfast and very comfortable bed.

hot tub, breakfast , pool and cleanliness

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

liked the options for free breakfast, pool, jacuzzi, parking, and wifi

still advertising hot breakfast when they cant because of state covid laws

great location, easy parking, decent breakfast

and received handicapped room, good wifi, good breakfast, excellent location right off 90, good sized

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

' the pool and fitness centers were open

gave us early check in

good selection at breakfast. wifi worked well. reasonable rates.

breakfast was one of the best that i've had at a motel

breakfast and the beds wer very comfortable

pool was very small and green with slime on the bottom

breakfast was convenient--plenty of hot coffee

only need to put a sign that, in front of the two chargers, parking is only allowed for vehicles when charging

very comfortable bed, my kids enjoyed the pool and we all enjoyed the snacks.

the gym was much smaller than expected

laundry for free bc the hotel owned by rit and students live in it.

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

the dryers in the laundry room took several cycles to dry a small load of laundry

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

staff, room was clean and cozy, pet friendly

neat, updated rooms. clean smelling and appearance. continental breakfast.

too small, it could have been just slightly bigger to allow for more space with two people and a pet