the pool is amazing and my kids love it so much we will return

the breakfast was fantastic and staff and location was great

good parking, excellent, spacious room and bathroom

limited parking

the breakfast room was the largest and most comfortable that we had ever been in

pool was great for the kids and the fire pit

had kids knocking on my door first 2 hours

had no breakfast bar or coffee included

pool was great for the kids and the fire pit

had kids knocking on my door first 2 hours

breakfast, cleanliness, the pool

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

breakfast was hit or miss.

ps: a couple of electric car chargers in the parking lot would be nice, would have used one if it were there

no guest laundry facility on-site

the breakfast and guest laundry

wish the pool would stay opened a little later , and although the breakfast was good it would be nice if it

was competent and friendly; amenities were great, parking was ample, breakfast was delicious

lighting next to kitchen.

staff is great, parking is plentiful and

there is no pool, which was disappointing for my kids

free valet parking

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

the service at the bar was mediocre

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

was put in the room as far away from the handicap parking as possible

staff and the breakfast

the breakfast in the morning was delicious

i had to walk around piles of laundry on the floor when i left

wifi very problematic

no room service

the kids enjoyed the pool

the indoor pool

amenities great,breakfast,laundry room,work out room

self-service laundry and a small fitness center available

they had a laundry room which we need

only one laundry machine

breakfast, free parking, helpful front desk staff, laundry room $1

beautiful bar on the roof and great restaurant in the lobby

wifi in the rooms is weak and constantly drops. need to upgrade their system.

plenty of parking for my rental car

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

restaurant and bar are very good, the room was clean, quiet and comfortable

free shuttle to our event

it was clean and beautiful and the staff were amazing! loved the bar area!

staff was great from check in to coffee/ bar

modern, comfy bed, bar in lobby

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

more lighting in the parking lot

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

pet fee was outrageous $100

gym and pool out of order; room was not clean

location, price, breakfast included, parking. staff was friendly.

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the dining room, with a fireplace, was very homey

pool/hottub

no laundry facilities for guests on site. breakfast area was fairly small.

no guest laundry

not happy no guess laundry and the prices to high small rooms

beds very uncomfortable . no laundry available

no laundry facility in it.

continental breakfast was sparse.

but the front desk attendant at that hour was kind enough to check with the kitchen to see if they were still

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the

would ve liked a mini bar and a jet tub but those are minor things.

our deluxe queen had a fireplace & huge bathroom

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

great staff - very friendly and helpful. pool and gym facilities outstanding.

great staff - very friendly and helpful. pool and gym facilities outstanding.

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

pool was closed

the wifi on the tv did not connect the entire weekend

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

the bar area downstairs was very nice and convenient

my kids barely got any sleep

we had no pillows or bedding for the kids

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

parking is ample and it is located conviently near other amenities

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

breakfast was good

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

loved having the amenities without being charged extra( kitchen

pool was closed only reason why we booked. kids were talking and got a noise complaint on us.

breakfast and the coffee were very good as well

only complaint was the pool wasn t available

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

pool had to much chlorine in it.. the smell is still on my clothes after washing three times

and received handicapped room, good wifi, good breakfast, excellent location right off 90, good sized

the parking lot was a good size

pool and hot tub were nice

this place was great for our overnight stay for gymnastics competition

clean..great breakfast.. comfortable beds..

pet friendly, good breakfast, friendly attentive staff

quiet, hiking trails, lots of nature, great parking lot and well lit

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

ev car no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not

there is a breakfast every morning and an indoor heated pool

windows open all the way with no protective net or bars so dangerous if you have younger kids

the breakfast is so good

pool was small and in an open area.

the young lady and kids screamed out for him to stop hitting her

the location was great. the bar was great. the accommodations were fantastic. had a great time.

i got downgraded, the sink leaked, the food services messed my order up, the website states the wifi is free

-gym was closed for construction

the room was next to the pool and laundry area we didn't hear any noise.

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

location, room appearance and size, staff, pool, parking

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me

had shuttles to the airport but it didn't start until 7 am

room faced the parking lot, the sliding glass door did not seem as secure as i would have liked

free laundry was really nice as well, especially with 3 kids

free laundry

a pool, gym, laundry & seating areas, parking

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

guest laundry was much appreciated

apparently they were still in the laundry

so i couldn't fill it up to give the kids a bath

coffee was hot and delicious and my kids loved the make your own waffles

they had really good cookies at the front desk and good wifi

large and spacious pool. rooms in great condition

hot tub and that no one answered room service or the restaurant didnt pick up either

t happy with the staff checking in , some of the room services wasna

bother paying extra for the breakfast

gym was too small!!

very clean, staff were friendly and the pool was nice

great options for breakfast that is included and a great pool my kids didn't want to get out of

gym and pool at your disposal

the breakfast was great plus the gym and swimming pool were excellent.

first most of all pet friendly second clean and an amazing breakfast

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the pool was closed:(

breakfast and reception were awesome above what we have gotten at other locations

clean, nice breakfast, lobby very relaxing, room, suite very comfortable

the full kitchen with a full size refrigerator which is essential when traveling with my kids

no laundry but was able to go next door to homewood suites.

there is not laundry area in the building

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

i live in rochester and i bring my 3 boys there in the summer to enjoy the pool , the gym and making waffles

pool was closed, due to covid.

laundry facilities

lots of groups of kids just

breakfast starts from 4am, perfect!

staff from airport shuttle to front desk were friendly and helpful

location, clean, breakfast

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

pool, staff. beds really comfy, fridge and micro were a bonus.

bathroom small and pool was cold

very comfortable bed, my kids enjoyed the pool and we all enjoyed the snacks.

(probably just never had this room setup before) noisy kids next door

pool was very small and green with slime on the bottom

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

property's parking lot isn't fully fenced in along the poorly lit area's bordering the woods

obvious prostitution going on in parking lot and nearby areas.

room smelled of gym socks, smoke, and musty

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

there is no bench in the gym/fitness room

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

the gym was very small, was a bit on the pricey side for the time period and compared to airbnb

clean, helpful staff, good breakfast.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the front desk staff was very cordial and efficient. wish we had more time for the pool and gym.

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and

was spacious, pillows comfy, well supplied kitchen and hot showers

late check out

the pool & hot tub was awesome! it was very clean. the room was also very clean. it was quiet

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

actually didn t eat the breakfast but we loved the location

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

hotel was very clean & good complimentary breakfast

are like a studio , loved the kitchen in room and the sofa bed

great room, great breakfast, pool was heated and nice, staff was very friendly

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

the pool and helpful staff.

hotel had pool n gym

great breakfast and my kids enjoyed the pool

had an overnight in rochester and was looking for a pet-friendly location

the dryers in the laundry room took several cycles to dry a small load of laundry

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry for free bc the hotel owned by rit and students live in it.

i like the fact there's a free laundry service

laundry was free, they have a restaurant inside and the pet fee

in which she finally gave me a laundry bag

hours of bar and restaurant due to pandemic.

limited close parking.

unsupervised kids running all over the property

free breakfast need to be offered. because family with kids needs that.

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

staff, room was clean and cozy, pet friendly

neat, updated rooms. clean smelling and appearance. continental breakfast.

too small, it could have been just slightly bigger to allow for more space with two people and a pet

hotel was very fancy but still allowed pets

location on lake, bar outside, fire pit

beautiful grounds with a lovely pool and outdoor cabana bar

great location. nice bar and restaurant. walk to many bars.

pool and hot tub clean and very heated