breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

loved the mini kitchen esp. the full size fridge clean & quiet

the gym was closed due to covid!

great stay - would recommend for families with young kids!

stocked kitchen makes it feel so much more like home

the only thing was that not enough dry towels in the pool area

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

very clean, good breakfast, large room with comfortable beds.

pool was very small and green with slime on the bottom

pool, staff. beds really comfy, fridge and micro were a bonus.

no laundry but was able to go next door to homewood suites.

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

there is not laundry area in the building

things: - the surrounding areas leading to the hotel lobby from the parking lot were not salted

the pool and the breakfast

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

i like the fact there's a free laundry service

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry was free, they have a restaurant inside and the pet fee

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

times it seemed as though they had difficulty in keeping up with eliminating waste in the breakfast and coffee

hotel is pet friendly, which i was thankful for, as we were traveling with an esa

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it

convenient parking

we got a complimentary free drink, the pool was nice and warm and the room was perfect

turn on, one of the lamps didn't work, and the website needs to be updated that there isn't room

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

times for work i am a nurse traveler to rochester area i love the location to the hospital the parking available

t happy with the staff checking in , some of the room services wasna

guest laundry was much appreciated

apparently they were still in the laundry

excellent breakfast, nice rooms

liked the gym and the breakfast was decent

loved breakfast

having a complimentary laundry was really appreciated

love being able to do laundry while working out

free laundry

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

the bar staff. we ate there. didnt have good customer service experience

pool is too out in the open

big comfortable room. breakfast was good. lots of parking.

parking was good and once renovations are finished it will be a very nice hotel

the young lady and kids screamed out for him to stop hitting her

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

location good didn't eat breakfast

really nice and cleaned and the breakfast was really good

the self serve laundry room didn't wash my clothes

the room was next to the pool and laundry area we didn't hear any noise.

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

location, room appearance and size, staff, pool, parking

good parking

bigger pool towels but was fine

it was tucked away in a parking lot. not terrible but not as visible as most hotels.

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

very clean , kids loved the pool ! quite .

the pool water is warm and they have pool toys for the kids

the breakfast place a little bit small...

smile and cheerful attitude, making us feel so welcome (even with a group of sleepy college kids)

laundry facilities

staff from airport shuttle to front desk were friendly and helpful

the shuttle started promptly at 4am

i used the gym each morning which was nice since i am an early riser

the shuttle wasn't working, but one of the staff still drove me to the

nice to have laundry, don't usually need it, but this time we did

only one laundry machine

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

breakfast, free parking, helpful front desk staff, laundry room $1

was over the laundry, which was in use at 7 am

look forward to the spa unfortunately they were booked

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

at the hotel there was again no information in the room concerning spa facilities nor meal times

spa is the best in the area

excellent spa facilities

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

view into parking lot

clean, has a decent breakfast, convenient.

the breakfast. not much which was healthy or low calorie.

my kids barely got any sleep

my kids barely got any sleep

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

small gym, no slipper in bathroom, no one told me about a business center

the wifi on the tv did not connect the entire weekend

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

great staff - very friendly and helpful. pool and gym facilities outstanding.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

we even used the pool

great gym. room was good sized. hotel in walking distance to some good restaurants.

love that the restaurant and bar are on site and open

no coffee/keurig machine (even with a kitchenette room, which included a fridge and microwave)

restaurants and jazz bar excellent

the addition of the little kitchen area was lovely too

loved the updated room, huge tub, fireplace, and the coziness the room gives off.

restaurant and bar are very good, the room was clean, quiet and comfortable

liked the easy parking and access

is somewhat at the mercy of the fancy restaurant and limited room service

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

it was clean and beautiful and the staff were amazing! loved the bar area!

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

underground parking clean rooms

free shuttle to our event

clean comfortable hotel with convenient parking and friendly staff.

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

don't have a laundry facility there

love that they don't charge extra for pets

obvious prostitution going on in parking lot and nearby areas.

plenty of parking in hotel parking lot

i had to walk around piles of laundry on the floor when i left

closed bar and restaurant due to covid-19.

wifi for one smart phone would not connect

wifi very problematic

was super welcoming and helpful with room and pool access

free parking

pool was great for the kids and the fire pit

pool

clean, pool, outdoor seating area! mini bar at front desk

had no breakfast bar or coffee included

we didn t have time to use the pool but it looked very nice

the breakfast and breakfast staff were awesome

there is a snack bar but it was pricey

i was driving a uhaul truck and the parking was very easy

connecting to wifi required joining hilton honours. for our short stay we didn t!

no laundry facilities for guests on site. breakfast area was fairly small.

no guest laundry

no laundry facility in it.

beds very uncomfortable . no laundry available

not happy no guess laundry and the prices to high small rooms

pet friendly, handicap friendly, very clean, good breakfast

great breakfast options they had eggs sausage yogurt cereal and more

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

they have breakfast by the way

the breakfast. hotel employee for the sunday breakfast was awesome.

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

blocked the hotel so we initially drove past the right turn we needed to take to get into the parking lot (no

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including

plenty of parking lot lighting

the rooms are spacious and the kitchen is perfect.

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and

free parking

the pool & hot tub was awesome! it was very clean. the room was also very clean. it was quiet

kids came in to use the pool and they were out of control

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

incredible amenities, friendly and professional staff, great parking, quiet hotel

pool was crowded with kids

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

the cable, phone and wifi didn t work at all

good parking and easy to find.

room quality and great breakfast.

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

manager was very helpful and the pool hvac had broken just prior to our arrival

the parking lot was a good size

the pool was not open which was somewhat important in our choice of this facility, but heh, things

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

then the breakfast was amazing, i honestly wished they served it all day long lol

liked the location, and the staff was great, the pool was clean, breakfast was good

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

breakfast was good but closing it by 9am was a shame as we had to rush for breakfast before it

my kids are really picky but they loved the soups

it is a very nice hotel, our kitchen had all the basics needed to prep a simple meal in room

staff, very clean, price was reasonable, 2-queen room was spacious, breakfast service was great, overall very

hotel was in an excellent location, easy to find, lots of parking

convenient parking

they even accommodated our request for a late check out with no extra charge

even the parking lot was neat and tidy

in which she finally gave me a laundry bag

love the room,pool and jacuzzi

we were 2 adults, 3 kids

went swimming after supper and kids were in there one of the moms was a little rude to us

we were 2 adults, 3 kids

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

there was kids running up and down the hallway at night and banging on the doors

great gym and the staff was awesome

clean and newly renovated plus breakfast included

the pillows and free coffee. the gym is nice too.

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

parking lot was lit up superbly in the evenings and quick and easy off the highway

i think the pool was heated but i wasn t able to use it :( room was spacious and beds were

the hotel was pleasantly empty: easy parking, quiet stay

the pool was cool, but the hot tub was amazing!

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

wifi easy access, parking plentiful & easy access

no wifi

free breakfast cleanliness early check in

no guest laundry facility on-site

the breakfast and guest laundry

felt updated and spacious, staff was very nice and gave us early check in

we loved the pool and hot tub breakfast was amazing

nice room, good breakfast , good location

the gym also had a stench and old , not working well equipment

wifi was poor, had to reactivate our keys on the afternoon of our 2nd day when we had already paid

close to letchworth state park. full size pool. king size bed. complementary breakfast.

parking lot was well plowed

scary people hanging around side parking lot