alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

inn express across the highway the last two years and they have an excellent breakfast but no pool

had an overnight in rochester and was looking for a pet-friendly location

wifi connection was poor

my kids and i loved the front desk lady

in which she finally gave me a laundry bag

wifi very poor, could not make any calls and tv keep dropping signal, made my girls 15 the bday

went swimming after supper and kids were in there one of the moms was a little rude to us

the rooms the pool just the service was great

wifi was intermittent

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

parking, big rooms with a sofa and kitchen, complimentary breakfast and a short walk to

liked the room setup especially the kitchen size

hotel, vagrants frequented the parking lot

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

it was clean and comfortable with plenty of parking available

my playstation would not connect to the wifi.

nice staff, great breakfast and very clean

no microwave in the kitchen area (they have packaged oatmeal downstairs but no microwave for me to have it with

they dealt with my crazy kids great

breakfast

i love the two bedroom suites, the large living area and kitchen

breakfast was great and it was quite and my kids enjoyed playing with other families at the

pet friendly property made it very easy for our senior dog

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and

kids liked the pool. pool towels are rather thin.

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

i had to pay for parking in a really big, garage that i couldn't go to my car alone due to the sketchy area

eggs, but coffee was really good, bagels fresh, terrific they are pet friendly

the gym was closed. there was hair on my towel(s) and wash rags.

no laundry facilities for guests on site. breakfast area was fairly small.

no guest laundry

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

beds very uncomfortable . no laundry available

more lighting in the parking lot

close to food places and target. easy parking lot

pet friendly

gym and pool out of order; room was not clean

i was there, i decided not to eat any food from the breakfast offerings, and went across the parking lot to ihop

great gym. room was good sized. hotel in walking distance to some good restaurants.

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

had a junior suite and was very small. not worth price. paying for parking. bar closes early

my kids barely got any sleep

the morning waiter at breakfast was polite and helpful

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

machine not working no hot water in the shower ventalation in the barhroom not working room service opened the

the end of the hall in a corner so the netflix and tv would frequently cut out while looking for wifi

downstairs restaurant and bar bonus

parking is an awesome plus

continental breakfast

) and cozy fireplace were a total surprise

the addition of the little kitchen area was lovely too

it was clean and beautiful and the staff were amazing! loved the bar area!

there is a bar downstairs

free parking

the room was exceptional! very spacious and comfortable. i also love the garage parking.

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

laundry facilities

closeness to airport. great breakfast offered at early hours. shuttle was right on time

staff from airport shuttle to front desk were friendly and helpful

location, clean, breakfast

the shuttle wasn't working, but one of the staff still drove me to the

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

from the valet parking to the wonderful food at the restaurant (breakfast and dinner) and the comfortable room

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

beautiful bar on the roof and great restaurant in the lobby

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

jason at the bistro and bar was especially nice

the lobby, bar, rooms, starbucks coffee, the pool

parking was easy and free

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

good parking

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

breakfast included, pool, gym

2 adults and 3 kids

every time we went to the pool, we had to ask for towels

of parking, seemed like a safe area, nice location

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

the breakfast was very high in carbs and limited choices for fruit

snow removal @ entrance, on walkways and in parking lot

no loghts in the parking lot a solar power spot light would be awesome

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

full breakfast included

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

we got a complimentary free drink, the pool was nice and warm and the room was perfect

guest laundry was much appreciated

apparently they were still in the laundry

good mattress, quiet room, good tv, good wifi

holiday inn next door let me park and charge in there parking lot

was noisy the first night - kids running on the floor above us

plenty of parking

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

the kids had a great time in the pool and picking out snacks at the snack bar

parking lot packed

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

having a complimentary laundry was really appreciated

a pool, gym, laundry & seating areas, parking

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry

the atrium and free parking

tournament that weekend made first night s sleep difficult with kids running and yelling the hall and balcony

the bar staff. we ate there. didnt have good customer service experience

pool

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

breakfast, free parking, helpful front desk staff, laundry room $1

nice to have laundry, don't usually need it, but this time we did

they had a laundry room which we need

was over the laundry, which was in use at 7 am

only one laundry machine

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

excellent aromatic soaps/ provided paper towels/ dish soap for kitchen

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

location good didn't eat breakfast

parking lot was lit up superbly in the evenings and quick and easy off the highway

we were able to book a pool slot and the kids had a wonderful time

kids had a blast for our staycation

no more hot breakfast... but certain that is no fault of theirs... most likely covid.

breakfast offered a wide assortment of nutritional food

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

the wifi barely worked. the breakfast was bad. the pool was not heated and very cold.

we loved that there was a pool

the pool water was a little cold and the floor in the pool room was kinda slimy.

there is not laundry area in the building

no laundry but was able to go next door to homewood suites.

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

plenty of parking

the breakfast could be better accommodated on weekdays. cold cereal is not the only option.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast

loved the mini kitchen esp. the full size fridge clean & quiet

this hotel room was clean and spacious breakfast was great pool was nice staff was very

the breakfast was good.

the breakfast and guest laundry

no guest laundry facility on-site

pool was good size and towels were available

pool and hot tub were appreciated

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

bike in the gym, we are not treadmill folks

pool water needs to be heated.

had no breakfast bar or coffee included

pool

had kids knocking on my door first 2 hours

very comfortable bed, my kids enjoyed the pool and we all enjoyed the snacks.

the staff was amazing, and the pool area. the whole hotel was very clean inside and out.

the location is convenient. the breakfast is decent, and the needed quietness is there.

the gym was much smaller than expected

like the gym open even for one person at a time

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

the pool is amazing and my kids love it so much we will return

love the little fire pit areas that was a nice touch ud83dude00 love the pet friendly option also, nice areas

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

very pet friendly. good breakfast. modern spacious room. easy access to highways

limited parking

the dryers in the laundry room took several cycles to dry a small load of laundry

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry for free bc the hotel owned by rit and students live in it.

staff is great, parking is plentiful and

free parking, nice restaurant, good food, friendly service

the spa was just down the hall from our rooms

lovely bar area.

there is no pool, which was disappointing for my kids

i had to walk around piles of laundry on the floor when i left

gym .. too cramped

there was an ice machine on every floor parking was great

the kids enjoyed the pool

to have breakfast at the hotel on monday morning, but was told when we checked in that the bar and dining room

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

parents leaving there kids at the pool when there 15 kids it gets dangerous...

room was booked for 2 adults and 2 kids, but only 3 big towels were provided in the room, and only 1 small bottle

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast was amazing, beds soft, clean, easy check in and out

location, very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast

plenty of parking lot lighting

it's pet friendly. location was right where i wanted it.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

very nice beds, wifi, excellent breakfast, directed me to a local restaurant.

the breakfast offered several options and was perfect for a traveling family

liked the options for free breakfast, pool, jacuzzi, parking, and wifi

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

bed was so comfortable. nice pillows! good breakfast , quiet...

the pool was very chilly so we weren't able to enjoy it.

pet friendly, and clean

pet friendly, good breakfast, friendly attentive staff

quiet, hiking trails, lots of nature, great parking lot and well lit