early morning laundry delivery in car park. 6.30 am and very noisy

food/laundry/refuse collection & deliveries woke us up both mornings from 5

the spa ,swimming pool is lovely

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to

wifi was somewhat hit and miss

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

rapid and type 2 ev chargers in car park

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

the pool, sauna, steam room, and gym were great

ev chargers not working.

laundry storage right outside room - how very badly planned

lovely hotel and super breakfast.

the wifi is not very good

the 5 room service charge was wavered however

free and plentiful parking

also, noises from below, either laundry room or bar cellar

we needed room service and the food was excellent

alisha and adam made it a joy to visit the bar area

free wifi with no password for a change

excellent, plenty of choice, hot and cold. the free breakfast for kids was fab!

the only issue would be the breakfast but otherwise it was perfect

helpful and friendly staff, as i expected, the music from the bar could be heard until around 2330 but earplugs

they allowed us to bring takeaway into our room as they didn t offer room service

wifi connection wasnt brilliant but its not the end of the world

great room, breakfast was delicious, staff very freindly, plently of parking

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

drinks in bar not cheap

very large room with the addition of chairs to sit in. excellent breakfast. very friendly staff.

wifi was strong, was able to use with very little problem (which is more than to usually be

a minute walk from dorridge station! very nice breakfast and all staff are nice to us!

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

was great it could not be better we could not find one thing that was not very good food room service and

used the gym facilities on the first day which were clean and easy to find

the gym sauna, hot tub and pool were relaxing and very clean

once in bed there was a lipstick stain on the duvet cover it looks like the laundry service had not got the

the room didn t have even a plastic laundry bag

we came back to the hotel and the cleaning staff had removed my personal towel and taking it to laundry mixing

however it is really just a basic hotel room and our view was overlooking some car parking and laundry bins

the room overlooked the rubbish and laundry bins and the decor in the bar area was very dated and old fashioned

excellent preflight stop, great laundry facility, super close to the airport for an early morning flight

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful

food was very good if expensive drinks in the bar were good very near birmingham airport for flight check-in

to rooms as she could not give us keys ( didn't understand why) and we were on separate floors to kids even

had its own gym

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

free coffee / tea facilities, ironing and laundry available, etc

enjoyed the menu and bar facilities

tv, wifi, perfect location for our event and for the price it was all thoroughly reasonable.

good tvs and wifi, good staff everything apart from the shower was 10/10

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

gated overnight parking was an added bonus

secure parking. easy to find. simple, clean and friendly. great budget accommodation.

wifi was very weak

was poor in corridor, a laundry trolley was left in the dark most hotels leave biscuits with the tea and coffee

the did not take my laundry, never realised i had to take it somewhere myself.

breakfast good deal kids eat free

wish for the tvs in the rooms to be smart tvs so that i and any other costumer who has kids or just anyone in

level of service when i ordered room service and asked for gluten free was outstanding

whole stay was chilled and the sky bar food was banging as was the thai curry on room service

could have been told about the 25 charge for use of pool/gym prior to booking

1 hour 20 mins for room service to arrive

free bar and car park. great for concerts

resorts the staff couldn t of been more helpful and so nice, nothing was a bother to them, the spa was amazing

service and comfortable bed, clean room, and laundry

did not have time for breakfast as i had a train to catch, but it is in an excelent position so close to the

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

early check in

easy to get to from the nec and international train station ^^ great room service even when we desired privacy

time at the bar could have been improved if there were more staff on hand for a busy event weekend

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no

the lack of a spa and/or massage service

lovely bar staff, and great breakfast

hedge and chained up barriers and across entrance to resort world multi story not the best with kids in tow

laundry room on each floor is a good space

no on-site laundry facility

we were traveling with our cat, and appreciated the pet-friendliness

fun property, my kids loved it and so did i

many of the staff behind the bar were also exceptional and i cannot commend them enough for their warm, friendly

wifi great clean staff nice location great

great location, friendly staff, great amenities, including a gym and nice clean rooms.

breakfast was ample, everything you needed

am exta 10 for parking. gym was out of order

the wifi was good and the room was clean

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

floor lift when i checked in still there when i left, along with what seemed to be some bags with laundry in

don t sleep at all due to noise from laundry room i was in 1090 the receptionist said people complain perhaps

great location. good gym. friendly staff. good breakfast.

the room was amazing so clean and comfy. breakfast was lovely and so much choice

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

we really enjoyed our evening meal from the bar menu

breakfast was exceptional, along with the evening menu

plenty of parking

pleasant hotel, lots of parking, comfortable, good staff, well located

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

the beds were really comfortable, rooms very clean. bar prices and food were good.

are a family with 3 small kids who used the hotel to sleep in our way to north wales

gave us an early check in at 10am. lovely free breakfast. free parking. lovely staff.

10 minute walk from the nec, free wifi, breakfast was really nice too.

the view from our room, we were looking straight at the laundry.

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

spoke to laundry, and they resolved the matter for our next 3 days

hotel was really nice, lovely restaurant and bar

the staff said that there will be no more as the room service left

ex- colleagues who were meeting up for our reunion dinner at a local golf club(nwgc) were extremely impressed

nice spot, free parking and wifi. bar and restaurant very nice.

the bar area was only what you would expect from a private residency and not a public one

wifi connection wasn't very good. the stairs was steep and narrow

staff very welcoming, breakfast was very good, we had our dog and very pet friendly

didn't work, the bad was horrible with an old mattress which was to soft i have asked a laundry bag and they

awoken on second night by laundry trolleys being moved in carpark outside my room

clean laundry - both bedding and towels

location. room service fine and pleasant bar staff.

for 6:40am to leave, theres a chip shop and budgen's just a small walk away and surrounded by golf courses, i

laundry bag was used to line the bin in the bedroom by staff

room service sandwiches not great

right in the middle of the wedding guests, doors were banging, people swearing and shouting, kids screaming this

wifi was disappointing.

location, excellent staff, room was immaculate and room service was very good, room very comfortable

to have access to pool, gym, sauna throughout the stay

breakfast was something else with a massive choice

location and setting is great. room service was prompt and staff were friendly.

golf course and fasilities

the bar on on the night the people at the top end complained about it being hot so they kept on opening

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

early check in

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

had to wait for room on arrival. restaurant was closed so we had to have room service

the facilities are superb, including a swimming pool, spa and gym onsite

hopeless to try and get kids to sleep

breakfast was included and couldn’t be faulted

the kitchen and seating area were also generous in size

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

no sewing kit in room and room service non existent during late hours

superb breakfast from sam - awesome french toast with fruit and creme fraiche

a lovely hotel with good parking facilities in a central location

maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

rooms very hot. rubbish wifi

car parking right next to the pub/hotel

parking, my front end of my car had been scuffed overnight

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

not an issue or a dislike, but the kids found the beds a bit too firm.

cracks in the bathroom under sink, one of the kids bed were missing mattress protector but honestly it was not

brew house which walking to on your own from the main hotel late at night wasn t an option no room service

i enjoy a pint in a local pub as opposed to a hotel bar but there are none

40am sunday morning by the laundry van loading & unloading linen/towels etc

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

this in itself is ok until the laundry truck arrives around five in the morning

blocked in on exit in the morning by a laundry vehicle

would be excellent if self-service laundry facilities were available

one lift working, car park very tight and a number of spaces taken by laundry carts

staff were super friendly and helpful. food overnight. late check out. good central location

very engaging and were very good with the kids

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

5pm late check out

room service food was lovely and the breakfast was also really nice

we were walking distance from the bull pen which had kids of shopping and food

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

also ran out of water at the gym on two days, maybe a water

wasn’t any chocolate spread so my kids were not happy

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

early check in as the room was ready

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

the bar could have had a better selection of beers

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

had suite kids had put up beds in the living area at first walk though it looked really amazing

excellent room service

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

the wifi was easy to connect to and quick

weirdly there's an outdoor laundry at the garage nextdoor

pool tables and playstation for kids to play with. great breakfast with choice of hot food

24 hour bar and reception, games room with playstation and pool table (free) room service, we needed an iron

everything ok but need to provide small bed for kids under 3 year

lovely hotel had a lovely breakfast

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

breakfast and had nice meal in the bar area of hotel the night before

no bath parking

excellent wifi, quality food including

wifi not available in room, only in lobby.

no wifi in the rooms

there is no internet in rooms..it wud be nice if u can put wifi in rooms

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

room was not as clean as we would have hoped, pet hair very and other debris very evident on carpet next to bed

the ability to stream films in the room was great especially when travelling with kids

i liked every part of the hotel especially that gym.

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

unable to order room service as there system was down

the wifi cut out every so often but not enough to really annoy me

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

access to the gym and the room service option were just bonuses

warm room late check out

hotel is right next to the canal with bar and restaurants

the sheets had some scuff marks but well may have been from the laundry press

the gym was also really good

access to the gym and pool was a nice touch too

great comfort, free access to nearby victoria swimming pool, and friendly staff.

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

room and facilities were great. breakfast was excellent

breakfast was good and room service was amazing

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

the spa hot tub wasn't brilliant but it's a minor quibble.

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

drinks selection and mini bar and room service prices could be improved upon as we would have used more if

i didn't like kids making noise in middle of night

room service ends at 10pm so again missed out on dining in the hotel

proximity to the centre bar area

liked the fact that you could get great room service when the restaurant is full

gym could be a little larger but just nit picking

location and bar area and breakfast and comfortable bed great hotel!

during our stay the tv was virtually unwatchable due to pixelating and the wifi strength was very low

little dogs are charged 10 pounds per night - a little bit overpriced terrible wifi

of free parking

beautiful place, easy parking, lovely helpful staff and a. excellent breakfast

the hotel is very comfortable with the food and wifi good

wifi is free but slow

breakfast was very good and included in the price

wifi was a little hit and miss.

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly

late check out and the size of the room and the friendly staff.

your laundry charges were expensive

the gym was ok

it would be great to have an option with two single beds for kids in a family room!

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

wifi could be better

lovely bar and the room was perfect

i ordered room service and the chips were cold

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

was excellent, breakfast was excellent, the bar area downstairs was really good too

location is great, stuff friendlyand spa amazing!!!

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

bar open and we ll stocked

unsecured wifi network meant i was unable to work easily

all food items were amazing location & parking great, cabs can pull up to the entrance door, no need to wait

breakfast great. got it for 52 a night. great price and parking included. well worth it.

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

pool , comfy bed good wifi

room service was quick, staff was friendly

friendly cleaners. late check out.

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

room service excellent