both me and partner were very itchy in bed, i couldn t see any bugs so possibly the laundry detergent

staff were all friendly and helpful, we loved the pool and hot tub, the breakfast was lovely with a great variety

listed as pet friendly

patchy wifi asked for a

i travel with my dog i missed being allowe in the bar area and public spaces , it was ok to eat on my room with

cosy bar and light and airy restaurant

room service is almost non existent if you want a snack

parking is a bit tight

was upgraded to a suite which was excellent the evening meal was superb followed by a delicious breakfast all

room and breakfast

fantastic bathroom, drinks in garden, dinner and breakfast all fantastic quality

disabled friendly and wheelchair accessible, with two disabled parking spots

the panelled reception room downstairs has a huge fireplace with comfy sofas, perfect place to lounge, half

lovely breakfast

from receptionist to breakfast waiters, bar staff and cleaning team

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

very comfortable bed, well appointed room, lovely sized room, very accommodating of our pet dog

as we traveled with a pet a dog rug and food bowl were laid out

as a suggestion i would have liked to see a room service menu and maybe some tourist literature but that s

creaked when you moved which i don't realy like when you get to have a stay away from home (no kids) and you

liked the late check out option

the hotel was easy to find and free parking a bonus

convenient bar and restaurant

parking was easy

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

park for the kids within 2 min walk from the hotel

breakfast was ok. ev chargers on site.

friendly staff , clean room, and a good clean breakfast.

very charming, very clean. exellent food. ev charging.

everyone at the cottage were very friendly and very helpful, really really nice people, our pet dog was made

likely not have booked if i had realised as none of us wanted to venture out at night with young kids and after

parking space is a bonus

of parking, easy to check in, good room size, lovely location with plenty of dog walks nearby,

bottle delivery and laundry delivery

room furniture far too expensive for a parking view room general decoration of the hotel is cheap wifi was

we were disappointed that the pool didnt open until 10 am we like to swim at 7 am

only bit we didn't like was the bar the service and tables were messy

in door pool was cold and hydro pool was just water being pumped around from in door poole so was cold as

my single room was next to the laundry room, and from 9am onwards there was a lot of noise from the staff

good breakfast choices. pet friendly. comfy bed.

people from jason on the desk to the bar staff restaurant staff and ladies cleaning the rooms

wifi throughout should be better at these prices

great breakfast, ample parking (even ev charging), bar open late, really well-maintained

lovely hotel, a former convent,and we loved our room which was the laundry room of the convent.

hotel was an excellent location for visiting swanage and had parking which is a real bonus there

good location ,breakfast and safe parking

room was very clean and comfortable, had good wifi and flatscreen tv with lots of channels

the hotel has a traditional bar and huge fireplaces

of wifi was our main cause of complaint

lovely historical building and the fact that the bar was open until midnight and attended by an extremely

very nice, lovely garden, large rooms, good breakfast, enough parking spaces

plenty of parking and a nice buffet breakfast

building and grounds plenty of parking close to town centre and beach

the play sand area and club for the kids was a bit messy and dirty

10 parking was a bit of a surprise. i guess i need to read the small print more carefully!

more choices of room service meals

lovely breakfast

could do with a few more disabled parking spaces

our room was opposite the laundry store room and the noise started v early which was a shame

the usual facilities were provided for the room but no laundry bag

ev charging

ordered room service which was forgotten about

was great, staff friendly and welcoming, room spacious and very clean and breakfast really tasty and good choice

off road parking and free wifi

wifi and television also top class

good wifi

the landlady was exceedingly nice and helpful, even made our laundry free of charge

sue was so understanding of my situation of not being able to get laundry done that she washed and dried my

great breakfast, fab hosts - excellent communication, wonderful views, superb location, fresh milk

great wifi

sea view ever short walk to town excellent location nice and quiet comfortable bed and a great breakfast

and the noise from laundry delivery which occurred every day

my room was on first floor and above delivery entrance so i was disturbed by catering and laundry trucks

room service good

room service was very good

facilities on site were excellent from the spa to the swimming pool

at one point there was a pile of dirty laundry outside our door, i was on crutches & nearly fell trying to get

costs on arrival for pet per night and parking, although advertised as pet friendly and parking

no swimming pool, so

great for us with our 3 kids

the bar staff always went out their way to make sure we were happy and we were never out of a

the wifi was slow but we weren t that bothered by that

free wifi was great as was the flat screen tv

we booked for 4 adults 2 kids

location, early check in, friendly staff, price

room very nice expecial for couples with 4,5 kids

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

the lobby staff were great attentive and so caring towards all our needs we did a late check out which i arranged

in the evening we were sat at the bar and lots of kids activity, pool table, table tennis, lots of family board

kitchen was well equipped had we have wished to use it

wifi is fast and reliable

good wifi connections

lovely comfy room overlooking garden, very clean and nice big shower. parking out front.

early check in

lovely quiet guest house with parking and a great owner

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

room moved to not clean and looked out over heating vents and laundry bins

bin in the gym was overflowing for the whole duration of our stay which was 5 days

i like the fact that they put the kids bed and parents bed separate room and had a sofa and loved that room

there are few important facilities nearby such as public laundry, restaurants, etc

although there is free wifi

the parking place near entrance

the lighting in the bedroom and the comfy beds :-) the free use of the pool and the friendly receptionist

staff, parking, cleanliness, pool, breakfast

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

do with better access to the swimming pool, gym and spa for those who find stairs difficult

wifi in the rooms and other facilities such as swimming pool , sauna and gym

small we had a lovely welcome to celebrate our 40th anniversary and the bed had love swans and petals on perfect