i couldn't get the wifi to work on my phone but it worked on my laptop so wasn't a big deal

early check in early check out

room with a view and very comfy and wifi

location for ferry and secure parking for motorcycles. great breakfast.

fabulous view. nice breakfast

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

dinner options were limited, no kids menu so was a bit costly for a more budget friendly hotel

a little grime in the bathroom that had to be cleaned before the the kids and i used it

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

room with all necessary facilities lovely balcony hotel has beautiful, inviting ambiance late check out arranged

all necessary items were available for my pet

the bed was very comfortable and the wifi was fine

the usual facilities were provided for the room but no laundry bag

our room was opposite the laundry store room and the noise started v early which was a shame

not busy however food was good would have nice to be served with drinks rath we than going to the bar unfortunately

weather was good so we made full use of the outdoor bar area also with fabulous views

really good shower and nice spa bath

the spa was a real let down no sauna or steam room open just a cold pool with nothing else.

of any of the facilities and the fact my son could have booked water sports with the hotel or the kids club i

room service fast and efficient

terrace bar closed quite early & the staff there were a bit surly the day/night we were

indoor pool and gym was staffed and towels available

bottle delivery and laundry delivery

most staff (reception, gym, spa, cleaners, nar etc) were amazing and very friendly and super helpful

the location suited us as we were travelling to studland to play golf the next day

friendly staff, especially the lifeguards round the pool, who were very attentive and gave our little one a

pool too deep bacon at breakfast

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

free parking for cars in front and back of hotel

value for money,very tasty breakfast great variety to suit all, loved swimming pool abd gym

the spa area

there are few important facilities nearby such as public laundry, restaurants, etc

would like the bar to be open more frequently

swimming pool lovely entertainment good ample parking

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

rooms need updating, the pool jacuzzi/ spa wasn t working and the pool needs updating

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

it s a good spot for family vacations as it is also child friendly with lot of activities kids enjoy

room was perfect, i used the spa facilities and couldn't ask for a better time there

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

recommend mulligans the crazy golf

view, bath was very good big and clean room, good breakfast service and bar till late great sauna and steam

wifi connection.

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

ladies at the breakfast bar were absolutely very nice and helpful

not enough parking spaces and wifi not really good

the hotel was nice for two stars. free wifi, nice staff at reception.

i love the spa ,sauna and jacuzzi was perfect english breakfast

asked for room service on our second day, but nobody came to change the towels and empty the bin

food, spa and rooms were fantastic.

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

very helpful staff, lovely pool, great breakfast

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

perhaps a larger social bar area for winter times.

the outdoor pool and indoor sauna area

spa an added bonus

nice bar and lounge area

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

was good -pool area was really lovely and warm enough for the kids to stay in for ages -location -comfy beds

everything went well , breakfast was a good choice and kids menu was good.

outdoor pool for kids was great, total holiday vibes

breakfast had many options and was plentiful

room service was very good

i came for a work trip and wifi was included in the tariff and worked well

the wifi that one has to renewing every day.

there was no room service and would of liked a bath

has parking, the staff were helpful and friendly, the rooms were clean and looked smart, the lobby area

location of hotel is excellent with bars and good restaurants nearby

it was also great that the hotel had a bar and the staff where very welcoming and nice

perfect location, central with good parking

manager was friendly and informative, lots of parking especially useful given how close to the beach

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pallets of laundry being dragged under my window at 7am on a saturday

noise outside my room from the laundry collection twice a day

staff couldn’t have been more helpful- particularly the hotel manager- as a group with kids, a dog and a

room service for drink was poor and was sent from pillar to post to get an answer if how it worked

had a voucher to use in the sky bar and when we looked at the opening hours it said it was open till 2:00am but

wasn't really anything negative about our stay other than a slight mishap with the wifi on our first day

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

good location for the harbour, absolutely no problem travelling with a teeny tiny pet kitten!

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

needs a deep clean as smelt like dirty laundry

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

they should have a word with the laundry service who do the towels

the swimming pool is amazing and really warm

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

family member really good location with easy disabled parking at front of hotel good pool and spa

location, of course, the staff is really nice, especially the guy in the bar and the young lad offering room

sometimes hotel laundry can smell a little musky

i sent some stuff for laundry but it wasn t washed.

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

was good very quiet at night staff never bothered you very clean and laundry changed regular

is very close to the beach which is a plus for couples with younger kids

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service

i loved the 4 poster bed and spa bath

top notch cocktail bar with great staff

room service only offered sandwiches, and no room service menu in the room.

that we hadn't booked a table for dinner, the restaurant had plenty of tables but apparently the kitchen didn

wifi signal was pretty feeble anywhere within the hotel

unable to connect to wifi

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

hotel was nice but a bit run down and there was rat droppings going into the out side kitchen and

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

wifi didn't work had to pay extra to use the swimming pool breakfast not included

could only have free wifi for 20mins - not that great after all parking fee was ridiculous too

wifi was weak

felt that the bar and kitchen were understaffed

very pet friendly

staff were friendly the facilities were great the pool facilities

very tired looking bathroom noise from kitchen extractor fan going all night

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

wifi and television also top class

good wifi

off road parking and free wifi

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

difficult at this time to be fair under present circumstances due to covid 19 no room service, soap dispenser

the lack of facilities. small gym and not enough small conveniences such as a small fridge etc.

parking, wifi was down

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

a small dark room fit for one person we booked a double room no room service any service you ordered was charged

gentleman at the bar very friendly

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

no idea if room service was an option

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

was very small 32 ,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

snacks could have more choice, and also would of been nice to have room service menu in room or in arrival pack

the hotel is not family friendly or suitable got young kids

of ev charger is not ideal

this time i had a chance to visit the queens hotel&spa

good size room comfortable bed spa was lovely

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

facilities were great and enjoyed making the most of the spa and gym

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

dirty laundry left in corridors

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

laundry bags all over the place which is not the best view, in the morning to much noise night as

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

the carpets in the hallways looked like they were from the 1980's and it looked like it had been a long

a 'pet friendly ' hotel not a dog water bowl inside or outside

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

months before our stay that the ibis was overbooked and we had been reallocated to the mercure spa hotel across

the food was tasty and good value, and the breakfast choices excellent

i then enquired about the wifi

the room was amazing. as was the breakfast absolutely delicious

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

nice holiday hotel. suitable for families and pet friendly.

balcony and the view. good breakfast

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

os above a kitchen or laundry ) otherwise everything else was very good

our sleep was also interrupted by noise from laundry machinery throughout the night

indoor pool was dark and disappointing, ok for kids on a rainy day, but no loungers or other facilities that

indoor spa facilities in other hotel

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

book in advance; our family room was right on top of the restaurant so it was very noisy for the kids when they

sized room, with bonus bedroom for the kids

we used next doors sauna and pool, u can use all 3 hotels 2 had outside pool 1 had inside pool was small but

was only open at certain times, no room service, room was good but bath shower pressure was low and restricted

the decor, the building, the breakfast, parking.

expensive drinks in bar so did not use this facility

no evening meal options or room service.

we had last been there was no staff on reception , the reception & bar is now at the sister hotel