off road parking and free wifi

wifi and television also top class

good wifi

too keen on the choice of music at breakfast time, it was a bit loud and intrusive

very reasonable restaurant with excellent food and a bar with an even better view

early check in , happy staff & excellent hotel to support the rnli

restaurant: reasonable value, accommodated kids menu, good selection, very good beers

wifi access

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

strong wifi signal

fantastic room, friendly staff. excellent breakfast

slow wifi, elevators didn t work during my stay.

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

pet friendly room could not be better with own little courtyard

room was very spacious with bath and shower, mini bar little extras and very comfortable

was asked to move my car in the morning for some painting works going on - although i notify of a late check

there are few important facilities nearby such as public laundry, restaurants, etc

staff very helpful good parking nice and warm easy access to town and sea front very good

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

wifi was not very good

where amazing so helpful room was bigger than we expected added bonus the pool all in all we had a lovely stay

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

room moved to not clean and looked out over heating vents and laundry bins

we were a family group of 28 and they really looked after us the kids really enjoyed the

beautiful spa, bar and felt very safe

they should have a word with the laundry service who do the towels

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

helpful and efficient staff, location perfect and excellent breakfast and comfortable lounge and bar

the swimming pool is amazing and really warm

wifi in the room

lovely location! room and the gym were of nice clean quality, would stay again

i came for a work trip and wifi was included in the tariff and worked well

more gym equipment

breakfast, staff and location

bit pricey for bar drinks

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

plus couldn't get wifi in the bedroom

the bar was c!osed

ladies at the breakfast bar were absolutely very nice and helpful

wasn't really anything negative about our stay other than a slight mishap with the wifi on our first day

team on our floor and the wonderful staff around the indoor pool and spa area, which the kids absolutely loved

minor criticism but the room had a connecting door and i am not liking this and just my pet hate and the room

room service very speedy

it was very clean and included swimming pool, sauna, steam room, etc, breakfast was plentiful

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

the guy in bar also very kind and helpful

the wifi on the lower ground floor was poor but everywhere else was great.

rooms modern and the spa was a nice little bonus. the beach is incredibly close.

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

), full length mirror plus one with dressing table next to socket for hairdryer, excellent free wifi and the

wifi, parking, breakfast all great

very spacious apartment and well equipped kitchen

asked for room service on our second day, but nobody came to change the towels and empty the bin

the sos facilities were fabulous , lovely cool gym followed by a sauna and steam room and a dip in the pool or

'good'; the portion was, i would say, 'adequate', rather than being a real plate full - even my kids when they

i love the spa ,sauna and jacuzzi was perfect english breakfast

24hour room service option was limited to sandwiches only.

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

not an issue for me as my kids are slightly older (9 & 13) but if you had younger children there isn t much

the inside pool.was not warm

outside felt more like you were in miami or the french riviera the outside heated pool with the green and

didn t have a spa but they are building one and should be ready next year so i will look forward to using that

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

pallets of laundry being dragged under my window at 7am on a saturday

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

we had room service one night and the empty plates were still outside the door when we checked out the

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

needs a deep clean as smelt like dirty laundry

manager was friendly and informative, lots of parking especially useful given how close to the beach

there is plenty of secure free parking which is hard to find in bournemouth

the room was excellent (with a great view of the sea and pier), lounge areas and bar were great, lovely balcony

from the bar the bedroom they put us in was above the bar so we didn t have no sleep with the kids because of

location and friendly staff..good parking great breakfast

sometimes hotel laundry can smell a little musky

was good very quiet at night staff never bothered you very clean and laundry changed regular

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

i sent some stuff for laundry but it wasn t washed.

pullout sofa bed for the kids was so uncomfortable we all slept on the double bed

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

an historical building, well renovated, providing a pool and gym facilities

great bed, great view, attentive staff and everything including room service was good value

we have spend a great time at the heated pool since the kids enjoyed being in the water at higher temperatures

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

size of room, gym facility could have been better

phone did not work in room, was not told this on checking in had to use mobile for room service and still

great staff, good food, ev charging available.

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service available at midnight

the staff, both reception and bar staff were friendly, helpful and welcoming

room service only offered sandwiches, and no room service menu in the room.

no room service which would have been nice

no outdoor/indoor space for kids to play.

as it said it was pet friendly but when i tried to book in was told my dog was too big

not good enough room service for a 4 stars hotel

was perfect for us and the kids to get to the beach

lack of wifi speed. unable to watch films on ipad

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

tea making facilities, no room service and breakfast had very limited options (no ordering

the swimming pool and the jacuzzi + sauna are amazing

. fan in bathroom not working. would have liked room service.

was very small 32 ,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

very good room service selection

the hotel is not family friendly or suitable got young kids

the bar was nice and relaxing and not too pricey, we had a couple of bar snacks which were delicious

staff were incredibly helpful, and the bar did some very tasty cocktails

was great stayed with my kids and grandchildren had a blast and hayley was so helpful before we arrived organising

staff were friendly the facilities were great the pool facilities

we opted to keep the room service so our rooms would be be

the pool and staff

wifi only worked for a few hours during the stay. breakfast needed some serious improvement

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

room had a microwave, kettle, fridge & cutlery & crockery, necessary when travelling with kids

no wifi in the room it didn t reach up to the 3rd floor

pool water didn t seem to be at the correct ph level (my partner has a pool plant certificate, i

of the usual information in room about wifi, restaurant, area, spa

only downside, the pool was a little cold

critical shower wasnt great but adiquate for our needs bath would have been better swimming pool was very cold

no information sheets in the room giving info about fire procedures, breakfast, evening meal or wifi

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

used room service for meals and quality was excellent

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service

a small dark room fit for one person we booked a double room no room service any service you ordered was charged

friendly and helpful the hotel was clean and got a warm welcome throughout my stay at miramar room service was

and attentive staff superb breakfast great room with 4 poster and spa bath sense of history

the television was right in front of the lovely fireplace spoiling the look

lamps (bedside and occasional), pictures on the wall, lights in the fireplace, box of tissues

lovely comfy bed and armchairs, fireplace, balcony but it was too cold to use

our room was lovely and the bar was really nice

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

as we had small dog with us would have been nice if we could have gone in bar area.

the location was great, they are pet friendly and have a nice outdoor space.

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

the warmth of the hotel. the swimming pool

needs updating and cleaning tiles in bathroom not good staff were very friendly and helpful no room service