my single room was next to the laundry room, and from 9am onwards there was a lot of noise from the staff

free wifi, free parking and great breakfast menu

we hose this hotel for their pet-friendly policy, and were very pleased to see

difficult to find a parking space on our arrival.

particular note re the very friendly and helpful lady who served at the bar during the afternoon/early evening

lovely hotel, a former convent,and we loved our room which was the laundry room of the convent.

staircase, the location is very good to explore the town and near to the sea with plenty of free parking in the

the bar had a good range of beers and spirits on offer and friendly staff good secure car

the hotel has a traditional bar and huge fireplaces

the hotel has a traditional bar and huge fireplaces

didn't make any difference about a minutes walk through the garden to get to main hotel, for the bar and breakfast

beautiful and clean place.. massive parking space, and beautiful garden.

the breakfast bar worked extremely well and breakfast was a leisurely and pleasurable affair

would prefer bar to be open in garden area in height of summer

breakfast was amazing staff were extremely friendly hotel grounds were beautiful free car parking is a bonus

hotel has it's own parking

only had breakfast in the hotel but the choice, quality and service were excellent.

great location with views of the castle from our room, lovely grounds, good parking and friendly and fabulous

if travelling with babies or kids or even need cold drinks yourself you ll need to find a different way

the bar was well stocked and well priced and the facilities were top notch

bottle delivery and laundry delivery

great facilities, location and ev charging certainly main reason too

would have been helpful to have more than one non-tesla ev charger

have had a small bar fridge to keep water and milk cool in the hot weather

but on arrival we were told there wasn't , which meant i had to change in the gym and my wife changed in the

a long day, then asked for a toasted sandwich which had the same reply, also not much choice for room service,

stairs doors opening out, would be better if from about 08:30 in the morning room service keep checking to see

room service available this weekend, no food from the bar after 9

gym spa balcony

hotel looked tired, pool & gym were very small

our room was opposite the laundry store room and the noise started v early which was a shame

the usual facilities were provided for the room but no laundry bag

ev charger very slow and still motorway price

room was very spacious and clean and the breakfast was great

room service meal came without salt and pepper

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

room was very spacious with bath and shower, mini bar little extras and very comfortable

room with all necessary facilities lovely balcony hotel has beautiful, inviting ambiance late check out arranged

barman first night very good next night different bar staff not good at all ( bar lady

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

wifi - i couldn't connect, but not the end of the world

the ev charger did its job after call to help

strong wifi signal

only thing that could be improved was the wifi which disconnected every now and then

convenient bar and restaurant

staff very friendly breakfast excellent rooms very clean great location

wifi was slow and unreliable in our room

there was free carpark and an overflow car park which i didn't need to use

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

pet owners - always book a room with a balcony

good spa facilities, friendly staff

enjoyed the pool and jacuzzi the restaurant food was good and staff friendly and efficient

both me and partner were very itchy in bed, i couldn t see any bugs so possibly the laundry detergent

facilities are very good whether it be gym, swimming or snooker

spa and pools were excellent

wifi/internet speed was poor

kids loved it and although it was a short stay we would use again given the great location and

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

the wifi on the lower ground floor was poor but everywhere else was great.

family room with side room with bunk beds for the kids!

fell over and parking was an absolute nightmare not enough towels for the family we also had our pet dog with

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

wifi was a bit rubbish

they're are games rooms for kids, a cinema, and a lovely bar

room service was a dangerous game as i was ordering pina coladas but it wasn t a bad thing

also rooms should have dog/pet only rooms as not everyone wants to stay in a room if a pet had previously stayed

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

outdoor pool for kids was great, total holiday vibes

wifi not available in bedrooms free of charge and it might be a nice bonus if a few board

spa quite noisy and not that relaxing due to lots of kids playing in pool

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

big and quiet room - flat screen tv - great free wifi - spa - swimming pool and gym - big bathroom with tub -

kids loved the pool, very warm

well equipped gym

the room was larger then normal, the place was clean, fantasic to be able yo use the gym, pool, sauna and steam

to be informed that there was a wedding on the friday/saturday nights, so not able to eat in the bar resturants

room service was brilliant too

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

bar in the hotel, which we

from the bar the bedroom they put us in was above the bar so we didn t have no sleep with the kids because of

location was brilliant for attending a concert at the bic free car parking

the hotel bar was well stocked and had a friendly atmosphere

free parking on the hotel too and they let us stay parked there after we checked out so we

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

wifi service could be better, my room was situated upstairs at the back of the building and the

the beds were clean and comfortable and the wifi was really good

this hotel has a nice little bar also a pool table

pallets of laundry being dragged under my window at 7am on a saturday

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

room was spacious and the beds were incredibly comfortable

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

needs a deep clean as smelt like dirty laundry

parking available on site

consider the limited parking on a sunday afternoon as people are there for sunday lunch and afternoon teas so

however, it has secure parking in a secluded on property car park

all meals were delicious from breakfast to dinner

drinks in the bar early one evening were also a bit of a letdown

not good enough room service for a 4 stars hotel

pet peeve - only offering 'nescafe original' in a room charged at c

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get

so just wanted anyone else to know what to expect so your aware you will share with the kids

reception who checked me in quickly and gave me a summary of the relevant information (breakfast wifi etc) as

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

were friendly and helpful, location is excellent and liked the fact the bar had live music

the bar was lively and served great cocktails

room service only offered sandwiches, and no room service menu in the room.

top notch cocktail bar with great staff

sometimes hotel laundry can smell a little musky

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

was good very quiet at night staff never bothered you very clean and laundry changed regular

i sent some stuff for laundry but it wasn t washed.

breakfast was good and freshly prepared

breakfast felt a bit guilty that it was a date night as my kids would have loved the waffle machine

wifi worked ok

no room service- no complementary water in the room

walking to the beach and back to hotel is a bit difficult with older person & kids

the complementary breakfast wss quite good with lots of options

still new, excellent breakfast, gym also ok.

quality of food ordered for room service was terrible

you only get wifi for 24 hours.

the brand is elemis, absolutely top shelf ud83dudc4cud83cudfff room service was available throughout at a cost

team on our floor and the wonderful staff around the indoor pool and spa area, which the kids absolutely loved

there are few important facilities nearby such as public laundry, restaurants, etc

the parking place near entrance

free, excellent and fast wifi

operated system for the hot tub and had raided my coin jar as partly i wanted a relaxing/recharge spa break as

the bar didn't seem to be open

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

are no spa therapists at the moment so unable to get any treatments, the bar food is lovely but the

s a beautiful hotel with lovely gardens, the bar area was huge and there was plenty of seating

pets- did not like that pets were allowed in hotel , walked through bar to get to the garden

the view and size of rooms there was 4 of us to adults and to kids it was so spacious

was great stayed with my kids and grandchildren had a blast and hayley was so helpful before we arrived organising

poor wifi.

the food from the bar is amazing staff are all great at there jobs

parking option with ev charging is convenient although rather expensive considering you can park in bournemouth

they should have a word with the laundry service who do the towels

i recommend, if you have time to visit the spa and pool with it's unique victorian architecture

really warm pool in hotel

pool lovely and warm

excellent location, clean, friendly staff & amazing pool

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

location, good parking, very clean and spacious rooms and very friendly staff

no idea if room service was an option

having to pay for parking in the carpark.

wifi was just about ok but not for streaming films

staff, ample free parking, free ev charging, food and drink were top-notch, comfortable

the hotel is not family friendly or suitable got young kids

to get room service at 9

we had a bar meal on one night which was good

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

dirty laundry left in corridors

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

laundry bags all over the place which is not the best view, in the morning to much noise night as

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

critical shower wasnt great but adiquate for our needs bath would have been better swimming pool was very cold

staff, room serviced daily & excellent breakfast

location very close to the seafront the facilities of the hotel, stylish restaurant and bar and the spa facilities

staff available in the bar in the afternoon

swimming pool too cold but rest brilliant

i then enquired about the wifi

good value for money clean room breakfast was great staff was good

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

very poor bar chioce

the parking at this hotel was expensive 20 a day, breakfast was expensive @ 14

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

very friendly especially at check in and kids loved the halloween goodie bags they were given

size of room, gym facility could have been better

gym was described as mini, but it was much smaller than expected the cost of parking, it cost us

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

room service connected to the reception

pet friendly

os above a kitchen or laundry ) otherwise everything else was very good

our sleep was also interrupted by noise from laundry machinery throughout the night

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

could be better, not too many choices, wifi in room was very bad, theres no shower near swimming pool

family friendly, would recommend for staying with kids

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

the room needs bit od update and kids sofa ved was not comfy for them.

upon arrival we were told we had to pay for parking and that there was no restaurant or room service for the

breakfast on last day of covid rules

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

room right next door to kitchen and laundry room as well as communal toilet

poor wifi connection

i went to another waitress to order food from the kitchen who kept telling me it would cost extra

wifi could do with boost the tv kept loosing signal