i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

parking, wifi was down

difficult at this time to be fair under present circumstances due to covid 19 no room service, soap dispenser

loved the generous breakfast options too

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

tasty buffet style breakfast with lots of options

the 24/7 room service number constantly stated that no one was available to take the call we went to use

for us, with 2 small kids, been the best choice

ev charger temperamental but worked eventually

service for taking drinks orders would have been nice, but only a small bar so not a big

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

wifi didn't work in room, however, was moved to another one where it did work

) not exactly an environment to relax in and pool full of kids screaming and splashing - spa area should be

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

is no room service, so guests need to go to the restaurant, bar, or reception for anything they need

clean rooms friendly staff welcoming and pet friendly

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

also liked it was pet friendly and had it's own car park

room service was very poor

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

parking: plenty of spaces (including 2 for ev charging) but for booking

was divine and the evening bar man was super and it was nice not to have back ground music so we could chat

gentleman at the bar very friendly

i highly recommend this hotel my kids loved it, and i will definitely stay here again

they should have a word with the laundry service who do the towels

only negative criticism is that the bar wasn t open

a warm genuine welcome on arrival and charming bar

literally everything. the pool is fantastic

room service would be ideal in these kinds of situation but unfortunately it isn t offered

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

laundry bags all over the place which is not the best view, in the morning to much noise night as

dirty laundry left in corridors

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

however, the hotel could not be regarded as pet friendly

is beautiful hotel swimming pool spa nice view

i am disabled, room service would have been welcomed

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

room was great and drinks by the pool were very nice.

the little bar on the ground floor is very cozy and is the perfect way to end the day

running out of food items poor hygiene around coffe cereal area do wonder what hygiene in kitchen

always friendly staff room service excellent

very poor bar chioce

breakfast was amazing with fantastic gluten free range

the room was amazing. as was the breakfast absolutely delicious

didn t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over

shabby, poor quality food, swimming pool closed, unhelpful staff, no wifi, 1 star accommodation at best

os above a kitchen or laundry ) otherwise everything else was very good

our sleep was also interrupted by noise from laundry machinery throughout the night

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

family friendly, would recommend for staying with kids

hope to be back soon as really enjoyed the stay. the spa was great.

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

20 per night for a pet, would really add up over a week or more

room did not look as pictured online overpriced room service for the quality of the food parking was poorly

good wifi

free onsite parking

wifi

the spa bath and the decor!!

it was a huge room, incredibly warm (despite the age of the age of the building) and the spa bath with tv was

lovely comfy bed and armchairs, fireplace, balcony but it was too cold to use

did not use pool this time, but have used it in previous stay and it's a very clean and good maintained pool

central location, good gym and pool. rooftop bar. size of room. reception staff.

we were so impressed with the facilities, especially the fantastic bar, well-equipped gym, refreshing swimming

great spa facilities and comfortable bed.

wasn't really anything negative about our stay other than a slight mishap with the wifi on our first day

room service was also very good

the wifi in our room didn t work. room 305

was perfect for us and the kids to get to the beach

room could have been a bit bigger or 2 of the kids beds should have been separate from adults

this was not communicated to the kitchen or waiting staff

was good very quiet at night staff never bothered you very clean and laundry changed regular

i sent some stuff for laundry but it wasn t washed.

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

sometimes hotel laundry can smell a little musky

was really great, except for the fact that it was a bit cold in the room and that the wifi was not working

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

perfect location being close to the pier and town centre..lovely bar and restaurant area

good room, poor choice of room service.

were friendly and helpful, location is excellent and liked the fact the bar had live music

couple min walk to the beach, 10 min walk to the casino and lots of food restaurants and town centre about 5

room service was very good

bed super comfy , great late check in and late check out . helpful staff . breakfast til 10 am

no room service- no complementary water in the room

big spacious rooms, air con, usb charging, modern bathroom, convenient car park with ev

excellent hotel clean comfortable and great staff and breakfast great

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

wifi extra was a nuisance. public wifi was poor.

value for money, swimming pool, room was adequate, wifi.

pallets of laundry being dragged under my window at 7am on a saturday

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

noise outside my room from the laundry collection twice a day

excellent leisure facilities good and decor in bar and dining room very

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

location was brilliant for attending a concert at the bic free car parking

we also managed to get back to the hotel early to have a drink in the bar and a very welcoming and friendly

the kids

bar in the hotel, which we

free parking on the hotel too and they let us stay parked there after we checked out so we

christina in the bar and kitchen

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

the room service food was

breakfast excellent. hotel is spotless. gin bar is great. i will definitely return.

beautiful bar area and the pool /spa was lovely

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

lovely clean place, cheap bar and amazing breakfast

ladies at the breakfast bar were absolutely very nice and helpful

the bar was c!osed

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

the restaurant and bar areas were very relaxing with such good service

free wifi and need to add one arabic channel in tv channels list like (mbc) its famous channel in all

pool crowded

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

not an issue for me as my kids are slightly older (9 & 13) but if you had younger children there isn t much

very spacious room, very clean and nice staff. great spa facilities.

great gym, spa and the outdoor pool is fantastic

perhaps a larger social bar area for winter times.

there are few important facilities nearby such as public laundry, restaurants, etc

staff, parking, cleanliness, pool, breakfast

not enough seating in bar. would of been nice to have a coffee bar /snack barr

several times - its great value for money, the staff are very friendly and the location and parking is great

n over bar area too noisy women n kids screaming and shouting til 2am,games room needs revamp broken pool

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

family room with side room with bunk beds for the kids!

catering for pets could be better

went with kids and they liked the pool it was nice and quiet.

great value for money. room adequate although overlooking the laundry. breakfast lovely.

room moved to not clean and looked out over heating vents and laundry bins

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

the pool was very nice, the kids love this hotel!

big and quiet room - flat screen tv - great free wifi - spa - swimming pool and gym - big bathroom with tub -

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

pet friendly

), full length mirror plus one with dressing table next to socket for hairdryer, excellent free wifi and the

the lobby staff were great attentive and so caring towards all our needs we did a late check out which i arranged

the usual facilities were provided for the room but no laundry bag

our room was opposite the laundry store room and the noise started v early which was a shame

fantastic view from seaview room with balcony. spa bath a bonus.

view, room and breakfast

have an electric car (which as it happens we didn't use this time) and the presence of ev chargers is enlightened

room, location and breakfast was excellent

i thought maybe that the bar outside menu could possibly have a little bit more variety..

room service was unreliable

the spa was a real let down no sauna or steam room open just a cold pool with nothing else.

location early check in was possible after a long drive from norfolk - which was great !

parking was limited

we were not an easy group - 6 adults and 2 kids and 2 toddlers but we were made to feel so welcome and it was

wifi in restaurant didn t work.

and be aware that the spa is for relaxation rather than exercise - small pool (though it does have a swim jet

and be aware that the spa is for relaxation rather than exercise - small pool (though it does have a swim jet

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

parking immediately in front of the hotel

parking was a little bit of a problem initially but it was a saturday and there was both a wedding

being picky, as it is a great hotel ..... parking isn t great and the wifi could be improved.

the chap behind the bar made really good cocktails and was kind enough to take a photo of me & my friend

bottle delivery and laundry delivery

wifi was very poor

but on arrival we were told there wasn't , which meant i had to change in the gym and my wife changed in the

we had a great time playing in the indoor pool with the kids and the access out to the beach was very handy

pool spa steam sauna hydro pool restaurant room staff friendly close was so proffessional upgraded

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

the ev charger did its job after call to help

breakfast was very good.the staff were very helpful and polite.

no room service and couldnt get into room with the key 4 times

all very welcoming easy parking and convenient for poole ferries

early check-in and late check out

food, cleanliness, location, parking arrangements, wifi and service absolutely brilliant

good free wifi

public transport is good - we just left our car in the rnli car park and went everywhere by boat, bus and train