excellent wifi in my room

super super friendly personal. nice breakfast to choose. great showers and beds.

excellent coffee and breakfast. kids would love the pool

excellent coffee and breakfast. kids would love the pool

excellent coffee and breakfast. kids would love the pool

the breakfast was great, location awesome special for nightlife.

perfect breakfast. good location. very nice personnel.

breakfast and dinner were very good. staff were friendly and accommodating.

24hr parking lot security

nice restaurant and delicious breakfast

kids had a lot of fun at the skate park, on the tennis court and in the pool

awesome bar and beer choices

including large pool, 4 pickleball courts with toucans watching over the play, nature trails, gym, and good

no decaf in the morning. so so breakfast.

we had delicious dinner and breakfast

secure parking, pet-friendly, great restaurant with outdoor seating, and delicious breakfast.

secure parking, pet-friendly, great restaurant with outdoor seating, and delicious breakfast.

pool unclean

perfect breakfast, and the service was fantastic.

also, the breakfast and food (lunch and dinner) were outstanding

good breakfast and friendly staff

trogon, flycatcher, is costa rica safe, tour, guide, birding trip, sanctuary, nature, wildlife, parking, free

beautiful grounds, very nice and helpful staff, very clean room, easy parking.

quiet, nice deers on the property grounds, great pool

we loved the breakfast and dinner was lovely too

laundry

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry is done by each item rather than weight - so not great for large amounts of washing

the food is tasty and varied and there is an excellent laundry service

language one of the staff used while i was having breakfast with my kids

location: besides, other than the view & pool area, there is absolutely nothing to do there

views from the hotel, really nice breakfast and super friendly and helpful staff

beautiful view of volcano and lake. comfortable room and beds. delicious breakfast.

basic breakfast and restaurant

the breakfast was good and the view from the room and restaurant was excelent

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

breakfast was buffet style

wifi was down for a whole day of our trip-made forward planning a bit difficult-but the staff were

the parking for my motorcycle was right in front on my door and away from the main parking

they have free parking and an extra service for laundry that was very useful

grounds, spotlessly clean, spacious room (chalet), comfortable beds, good breakfast, 2 friendly cats, helpful

staff was so kind, the garden was beautiful, and the breakfast was delicious

my kids loved exploring the garden which was relaxing for me because they had something to do that

my kids loved exploring the garden which was relaxing for me because they had something to do that

we had to eat in the bar which was fine but there were only 3 tables available so if you hadn't booked the

good location and easy access/parking

breakfast included was a lovely treat and you can choose from 4 different options

room,good breakfast, most friendly and helpful staff, nice bathrom a d shower, good location, parking, a d unique

no bar or restaurant

jose did some laundry for us overnight which was appreciated

hotel is great - we are so glad we stayed here - the staff were lovely - hospitality is amazing, breakfast was

breakfast was tasty

staff were extremely helpful, rooms very clean and a great breakfast

wifi is weak.

laundry service

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

they also do laundry service which is necessary when hiking the volcanos and forests

the pool was dirty and very small more of a plunge pool, but was good enough for our kids

everything including booking activities, transport, recommending great places to eat and even laundry

i thought the cost for laundry was a little high at $5 per kilo.

such a good price for simple and spacious rooms with nice breakfast and exceptionally nice and friendly hosts

milk to be provided with the breakfast so no need to ask for it every day

for about 30$ you get a quite and spacious clean room with a great hot shower and a good breakfast

our host is very nice and informative, helps us with laundry for only$9

the room was always clean and they helped a lot with laundry services

shower, great breakfast choices, awesome help with tour booking and shuttle services, overnight laundry service

their laundry service was fast and affordable as well

laundry service works great: drop off in the morning and it is ready in the afternoon

the breakfast was satisfying and quick

also it would be nice if there were more breakfast options

breakfast was nice; happy hour was great

rooms are big, amazing views, good breakfast, good wifi

is great,rooms very modern and clean,close to restaurants, staff very polite and helpful,room service

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

the laundry service was good and efficient but a little on the expensive side

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

great and helpful staff and the breakfast was tasty

the breakfast was good and the room was clean

was great reception and aaron manning breakfast tables were super customer oriented

room given to us had no views (faced the parking lot) and offered very little privacy unfortunately

location, great views, good breakfast, and helpful staff

poor wifi

basic breakfast

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

i liked the kettle & fresh water on the room floor & breakfast was delicious

wifi is good

wifi is really bad, no connection, the laundry is very expensive

the worst thing was we were told there was room service so we tried to order dinner one evening but no answer

including a swimming pool, tennis court, two restaurants, fitness center, mini soccer field for kids, a small

particularly the view, the night walk, the room design and an excellent spa (great masseuse, veronica)

it has a covered pool, tennis courts, a soccer court, gym, spa, guided tours and a zip lining course

we used laundry service, which was very good and compared to other places relatively cheap

offered a laundry service which was great

they took care of our laundry and helped book all our activities

fabulous freshly cooked breakfast every morning, with the pancakes a firm favourite

wifi signal could be stronger in the rooms

no wifi in room

wifi can be better. rooms are dated.

wifi only worked in the lobby, not in the room. long walk to the room.

rooms were spacious. beautiful landscape. breakfast was great. close to town. great service.

the room, bedsheets, and towels were clean, and there is safe parking on the property

parking was tight, and mattresses need to be modernized - although still comfortable

the breakfast was delicious too

the wifi was fast and they offered a large beautiful breakfast every morning, which was included in the price

breakfast was lovely

free parking

breakfast was excellent. loved sitting outside and listening to the birds. beautiful experience.

plus great breakfast

the quality of the food from the kitchen is a little inconsistent day to day; some day it's great and other

amazing views and pool areas, big rooms

wish there was a swimming pool

you show the band to the parking attendant at the pool facility to use the lot just cross the street for free

there is no food for vegeterians no drink water near the pool

charged us for kids, even though we had previously booked including our kids

we booked two rooms and to get a king and two queens we were in a different building from our kids but it was

the swim up bar, room service and restaurants are also amazing, particularly tucanes, the waterfall view is

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

hotel was not full) & the laundry was way overpriced

the perfumed laundry soap and no heaters

grounds with flowers lovely warm pool peace and nature and views close to the cloud forest (you can walk)

were put in a tiny room, extremely tight with poor wifi

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

the gym has no a/c it was very hot to work out there

it was sent to my room by room service with service charge

i would prefer if breakfast was served until 10:30 so kids can sleep in a bit and please add diet cola to the

the breakfast is a highlight absolutely wonderful

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

the breakfast and the service

wifi was good at times and non existent at others

beautiful property and really good breakfast

hotel, clean and spacious rooms, lovely grounds and great view of volcano breakfast was great as

the hotel also offered to do our laundry for free, which is pretty unheard of

t ask them to do your laundry

there were some bleach stains on our clothes after laundry we had done in house

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

laundry was a dollar an item so we went into town to find service

the price for laundry is pretty extreme

the staff was great. breakfast was also great. great place!

i didn t like that there was only wifi in the lobby area.

no one likes that there is no wifi in the rooms, but you're not here for the wifi!

no parking available near the room

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

our bungalow with private outdoor hot spa was a delight

our dinner at the swim up bar was better

we didn't have dinner in the restaurant, but the bar snacks and room service were great

clean, new, location, service, excellent wifi, staff speaks good english

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

wifi is not consistent and kept shutting down

was fine , breakfast was poor and the restaurant was uncomfortably hot, no ac or a fan in place

the room is old, wifi was shaky and staff was not

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

additionally they offered laundry service for my muddied and wet clothes from rafting

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

we were able to do a small laundry, still very expensive but also very helpful

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

laundry service was also exceptional

no i m site laundry service

the laundry is really expansive (2$ per article

the laundry was expensive

the cost of the laundry service. we ended up going into town for a much better price.

laundry facilities

the laundry service was ridiculously expensive

would appreciate some sort of laundry line in the bathroom or on patio to dry swimsuits

loved the laundry service and the hammock on our patio

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

the free laundry and free calls gave it a plus

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

be sure to check out the wine bar at the sister property

includes free mini bar and laundry service

we had an issue with our phone that made ordering room service difficult

the common pool and bar were terrific as well

several pool options with luxury cabanas, towels, and sunblock at every corner

exceptional breakfast, great morning yoga (and a fresh coconut right after

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

great location-near the thermal waters. very cute and private casitas. great breakfast.

room service

in the kitchenette area it would be nice to have a cloth or towel to tidy up

cluded with the price) could have been better

everything (except the coffe capsule in the room and the laundry) was extra

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

private laundry, views, hot springs

facilities on site. free laundry. friendly and helpful staff. very organised.

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

laundry services were ok 5

location and amenities were excellent - hot spring and pools with swim up bar, free wifi (strong), mini bar,

the breakfast with the fresh smoothies were a treat

superb, breakfast amazing, rooms brilliant and facilities were excellent.

my kids had room to run and play

there is no laundry on site which was very annoying

tt had no laundry service

all the rooms face the pools, so the noise is inevitable as lots of kids are there as are younger adults enjoying

built -staff is very friendly and helpful -access to the hot springs -wifi is strong and comparatively quick to

room service at night spoiled us completely

free laundry! free international calls! free yoga! breakfast in villa is free!

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

the parking situation is not great. small parking lot. and the drop off area is a bit tight.

the pool and spa area is fantastic

wifi does not work too good in the room. overall i think price is too high for what you get

a little short - no gym and self operated laundry

staff was friendly, helpful , a late request for laundry return and they made that happen

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

and kids-friendly of course