they also do laundry service which is necessary when hiking the volcanos and forests

laundry service

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

many healthy / veggie / vegan options available - facilities: restaurant, pool, sauna, steam room, jacuzzi,

wheelchair access to the pool

also, from 2 days we spent at the hotel, half a day the wifi did not work

the pool deck needs pressure washing badly, the closed pool bar needs complete renovation as it is missing

the parking should be closer to the rooms, you need to walk a lot in order to reach your car.

breakfast ok. assess road terrible. wi-fi limited. view terrific

laundry is done by each item rather than weight - so not great for large amounts of washing

the food is tasty and varied and there is an excellent laundry service

laundry

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

they were very family friendly, which was important for my family and our friends with 4 kids between us

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

breakfast was nice but limited to 4-5 items although you could make/order your own

meaning, coffee was available at breakfast and we could drink as much as we like it, but it was not available

the wifi was also a little slow (it was difficult to facetime with my kids

breakfast has a great variety but quality, especially of room service and the restaurants / bars is not 5 star

are comfortable and attention to detail, everyone gets a robe to wear to the hot springs (even kids), world

bar pool needs an update

dinners were always ordered for room service

they had complimentary valet parking, which was super

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

early - our room was prepared right away and we enjoy a welcome drink (non-alcoholic for the kids)

chocolates as it was our wedding anniversary hotel even organised shuttle to monteverde and back breakfast and

good breakfast, spa was nice, pool was great for kids and adults, and not crowded

ruining his best trousers with splashes of bleach that he somehow came into contact with in the pool/hot springs

the breakfast had many healthy options and was abundant

location was right next to the arenal waterfall. breakfast as decent, wifi in the room was good.

breakfast was perfect

the breakfast was repetitive every day but there were three options to pick from

breakfast was amazing

location, spotlessly clean and comfortable rooms, great breakfast selection, really helpful staff

lovely staff, wonderful hike on the property, nice rooms and beds, nice pool area, delicious breakfast included

there is a nice pool and jacuzzi to relax, a exeptional breakfast and some nice hikes in the direct environnement

wifi not great. shower a bit confusing.

breakfast and location were both wonderful. super responsive staff. very pleasant to be there.

the laundry service was ridiculously expensive

would appreciate some sort of laundry line in the bathroom or on patio to dry swimsuits

when we were on our patio we had a view of laundry bags and garbage

will definitely come back again, hoping there's laundry services in the future

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

the wifi was weak and slow.

parking was good, very close to the house

the wifi was good

kind of wish they had a pool to cool off on hot days, but otherwise i have absolutely no complaints

the hotel also offered to do our laundry for free, which is pretty unheard of

t ask them to do your laundry

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

there were some bleach stains on our clothes after laundry we had done in house

laundry was a dollar an item so we went into town to find service

tt had no laundry service

there is no laundry on site which was very annoying

the staff always went above and beyond and the spa was a dream

the swim up bar was awesome for sharing with friends and meeting other travelers

beautiful setting, very private, each of the different pools felt like a secluded oasis!

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

our dinner at the swim up bar was better

stopped by the coffee shop and bakery frequently, did the complementary breakfast both with room service and

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

our bungalow with private outdoor hot spa was a delight

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

free laundry! free international calls! free yoga! breakfast in villa is free!

she also gave us complimentary spa treatments which were fantastic

spa itself, whilst i imagine would have been really nice, was limited in terms of number of

excellent breakfast and services.

the price for laundry is pretty extreme

no trash can inside the room, wifi is only available in public areas

pool very inviting but barely warm

breakfast, the black sun loungers kept burning us, lack of wifi in bedrooms

i never go back to this hotel, they only think in money, for example, to request a room service you need to

good laundry service for 2000 colones per dry kilo

beautiful lush green gardens, with lots of flowers and birds to enjoy as you lounge by the lovely pool

wifi doesn t work

no wifi in the rooms. wifi in the pool area was poor.

good and fast wifi

price too high for what we expected. no accessible laundry facility.

bar,no alcohol service in general

great anf helpful staff. good breakfast.

the room was big and the pool and jacuzzi were amazing

good buffet breakfast is included with your stay

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

was fine , breakfast was poor and the restaurant was uncomfortably hot, no ac or a fan in place

there was no wifi in the rooms

after us, while we were seated till 3 exactly because our room wasn't ready though i had 2 kids with me

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

additionally they offered laundry service for my muddied and wet clothes from rafting

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

we were able to do a small laundry, still very expensive but also very helpful

the laundry is really expansive (2$ per article

no i m site laundry service

laundry service was also exceptional

laundry services were quick and efficient with shirts nicely folded

too breakfast being included was a big bonus and the choice and standard were great we used the pool every day

the parking lot is opened without security

parking was fine

the garden and pool are very well maintaned

they also helped with tours and also laundry

wifi reception wasn't good at the rooms, had to go to the reception or restaurant, beside that,

breakfast was delicious

to the waterfall, staff was very accommodating, prices were good, have security, onsite parking, wifi was fine

the quiet grounds are beautiful including the pool and nature trail with dozens of bird species

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

loved the laundry service and the hammock on our patio

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

the free laundry and free calls gave it a plus

the staff, property, room, spa, gym, restaurants

includes free mini bar and laundry service

we weren't fans of the wine bar either

includes free mini bar and laundry service

electricity to gym out one night at 5p low on towels at hot springs in early

several pool options with luxury cabanas, towels, and sunblock at every corner

laundry services were ok 5

super nice staff, beautiful view breakfast had a huge variety couldn t ask for a better stay

the breakfast was very good and the staff was terrific

great separate kids pool

great breakfast, awesome room service and free yoga classes, well equipped gym and gaming room for the little

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

was an immersed spa and retreat vibe, look and feel

i did the massage at the spa and it was out of this world

go for the bungalow with private pool and view of the volcano

and views from the mountain, you have your own outdoor jacuzzi with volcan view, awesome pool bar and the staff

good value laundry service

there is a laundry service for 2,000 crc per kilo

area with views of tropical garden and arenal volcano spacious rooms with fridge plenty of parking space quiet

staying at this hotel, i really enjoyed the free breakfast and the beautiful views from the pool

view of the volcano is super and the pool, cows next to the pool

a little short - no gym and self operated laundry

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

staff was friendly, helpful , a late request for laundry return and they made that happen

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

the pool was great for kids, but not crowded or crazy and the swim up bar was great for adults

the breakfast is amazing and you get a free pass to hot springs

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

free breakfast

great host great location free breakfast free hot springs ud83dude0a

breakfast consisted of a small scrambled egg and one piece of bread

breakfast was simple but nice

bad breakfast

breakfast was poor value with poor coffee and small scrambled egg + toast

good breakfast served at the bar in front of the street

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

this might be challenging when it rains or for families with kids

thing i'd change is maybe adding a snack/pool bar open like 4-8:30pm (when the pool closes) - nothing major

same food for breakfast every morning.

beautiful garden and swimming pool, comfy rooms helpful staff and abundant, varied

el laundry esta bien, 5$ por kilo

hotel provides laundry for 5

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

access in and out of the parking area could be easier.

private laundry, views, hot springs

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

everything (except the coffe capsule in the room and the laundry) was extra

we made good use of the free self-service laundry

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

safe parking, laundry next to the hotel

restaurants and shops nearby, laundry a few blocks away

we missed out on breakfast as we were leaving at 5

laundry services were available, too

can get laundry done

efficient laundry service

basketball court for kids to play

breakfast was great