the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

doggy friendly with a pet bed bowls and a treat for my fur baby

wifi terrible connection, and netflix didn t work on tv

log fire and leather sofas to sink into in the bar area

evening meal menu was extensive and choice of breakfast was superb

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

laundry service was poor

the spa and pool was lovely, again very clean and staff

only thing i can complain about is that the pool bar was shut for over three hours while i was dying for an

a breautiful countryside / golf course location. the staff were excellent.

good breakfast selection. lovely view from room.

the staff were very welcoming and evening meal and breakfast great

the breakfast waa fine good choice and well cooked

bar and dining area

nothing really. if its busy parking could be a problem.

brilliant place to stay, room was extremely clean and spacious, breakfast was top notch and the owners and other

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

the bar and bistro staff were lovely, nothing was too much trouble

big, comfortable bed. early check in.

evening meal wasn't hot bar closed to early

the room service menu was very comprehensive and didn't disappoint

great service the stables restaurant and bar was amazing, food was top class as was the service

beautiful room (102) very comfortable bed easy parking

staff friendly - accommodated a late check out and were very helpful

and requesting, although it is not available during the night i found it scary going through the kitchen area

free wifi

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

brilliant staff both on reception and in the bar :)

love the fact it's pet friendly x

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

wifi wasn't free

kids menu

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

loads of stuff to choose from the breakfast bar area

parking behind

wifi wasn t great and bathroom light didn t work

very laid back atmosphere, free parking, what more could you expect

wifi was shocking cleanliness was poor

quiet clean and safe. good parking.

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

nowhere to wash clothes. no public laundry.

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

early check in - this was very accommodating

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

love that the hotel is pet friendly and the welcome gift and letter for our dog was such a lovely touch

staff and laundry

on reception, the waiting staff, the people at the end of the phone for room service, and the kitchen team

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

there was an excellent choice for breakfast with the option to order freshly cooked food from the kitchen at no

bed a little firm, wifi needs a boost,

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

couldn't access the free wifi (but i had unlimited data so i didn't bother asking for help) and the plug in the

hotel staff great , coffee at breakfast not so great

central location. friendly staff. availability of a gym. well equipped apartment

location, ambience, price, parking, gym, restaurant. rooms nice and modern.

staff and laundry

i ordered a burger on room service and it was delicious

staff lovely, 24hr room service

the breakfast last year was buffet style for the hot food, but not this time

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good

i never found the gym ...does it exist

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

the breakfast was superb, i highly recommend the continental platter

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

it was an excellent location and had a gym which i was not expecting and was free to use

in the world, very secure, big bright windows, quiet even though it's in the centre, breakfast & wifi

breakfast - fresh waffles machines made the kids delighted

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

very spacious rooms with kitchen area. breakfast was good too.

helpful staff, pet pack included for the dog and perfect location for visiting newcastle city centre

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

we also loved the robot delivering room service

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

we were in chester le street for golf and 20 20 cricket

is easy to walk to the cricket ground it will take about 10 minutes and it will save you 20 in parking fees

room service was slow 50mins not 20mins as stated

parking right up in the castle

parking was not very good, there was quite a lot of parking but it was spread around the

gym has deteriorated since i last went

the gym and spa is very small and does not have a good selection of work out equipment.

steam room wasn't in use that was a shame but gym and sauna were good and clean

guest at the hotel denied access to the roof terrace bar

more options on room service food menu.

wifi should be free in the rooms

swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a

gym wasn't as good as i expected

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

a selection of mock tails would have been good for the kids

hotel bar and restaurant have a good atmosphere

dog friendly and had a pet welcome pack including treats

parking was a bit tricky but a large car park is a few minutes walk away.

) wifi very dodgy one day of our three day stay pricy for what we got though the rooms were

car parking nearby

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

late check out was so handy and easy to arrange

it should do more to advertise the spa treatments located in the hotel

wifi is extremely poor/slow but i am sure it can be fixed!

booked a pet friendly room gave our details and turned up 2 b told no pet friendly rooms available

current roadworks make parking a little tricky . however plenty of car parks in the area.

on site parking but the high street had just had a re-vamp, a parking disk system was in force, supplied by

super friendly staff, great beers and breakfast in morning was fab

nice bar with a good selection of drinks

seeing laundry being brought in thru the main doors in the morning

the day manager was lovely as were the bar staff.

with the atmosphere, staff, easy check-in, lovely spacious room (even though standard), cool bar with bi-folding

the noise from the other guests. kids running about

parking can be tricky

laundry room has no venting

staff were helpful and friendly and having a laundry room helped with 3 young children

the hostel has a free laundry service with washing machine and dryer

there is laundry facilities

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

good size room with easy access to wifi all over the hotel.

and chips room service was not at all good

kids area was too smal for the kids to play.

wifi speed

the kids loved the swimming pool, which although small was never too busy and always quite warm.

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no room service until after 11 - we would have liked a breakfast in the room

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

rooms (bed was lovely) - has all the facilities you need in the room, with a nice restaurant and bar area down

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

relaxed and clean , we didn't have our room serviced because we only stayed 2 nights , but the bar was happy to

there is also a well equipped gym the breakfast buffet is extensive, with a wide range of options available

was 2 singles pushed together , far too expensive but as a parent we needed that break from the kids to have a

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

food in the restaurant was outstanding spa facilities are great plenty of parking

) - wifi was great, as were all facilities

setting, quiet and well appointed room, courteous staff and a great breakfast - what more can i say

pool was good free ev charger

without having to write it down), spa and beauty (rachel and megan who provided our treatments), bar staff, the

all amenities were included and all our needs catered for including both breakfast and dinner on room service

staff couldn t have been more helpful with check in/check out, room service etc

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

offered different restaurant however we travelled most of the day, just had room service

only thing i can complain about is the wifi, which was a bit too slow (i think it should depend on the room one

also a kitchen which was unexpected and nice

wifi was available in only part of the apartment.

the bar has a great atmosphere we will definitely be

fab location five mins from centre. citypubhotel bar and staff fab also .

add ons (e.g. breakfast, laundry) not the best value for money

grand kids dessert was not as described, brought it then asked if we need a spoon

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not

central location. all the staff we met friendly and helpful. room service was good.

the lady taking orders for room service was lovely excellent service

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

comfortable room, nice bar showing football, staff very friendly

cleanliness of hotel, free wifi and comfortable rooms

ordered room service and the girl in the restaurant was so friendly

there is also a mini gym and mini starbucks coffee bar

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

room at the back turned out to be above the hotel s laundry facility which went on all through the night

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

the rotunda bar and grill are great with a nod to high end sense without being stuffy

we had the best nights sleep we've had in a while and breakfast was delicious

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

excellent service at breakfast

we had room service and thought it was reasonably priced . the food was delicious

will arrive earlier next time to make use of the gym

delayed, didn t land till 11pm was hoping to get room service but food stopped at 11pm unfortunately