the indoor swimming pool and sauna are very nice

was disappointed that two emails i sent to the hotel prior to arrival asking about spa bookings were ignored

it has its own parking area which was such a welcome relief from the usual stress filled experience of parking

free parking

comfortable beds, heated swimming pool, fluffy robes and exceptional food, breakfast and dinner

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

doesn't have laundry facility all days

the wellness has 2 nice sauna and a pool

also be aware there is no wifi in the rooms

large rooms, comfortable beds, excellent choice of buffet-type meals, great pool and mini-gym, and very pleasant

with past visits the breakfast was better organised

dinner was too pricy. no proper wifi connectivity.

wifi is very poor

clean, nice to have the indoor pool and other spa/gym facilities

cocktails were not really tasty, the gym was really unequipped, just light dumbells and a short barbell, then

it was close to the airport, the wifi worked very good, friendly stuff

hairdryer but for 50 euro with breakfast don’t

the location was great with free parking

wifi good

fantastic view from balcony (chairs and table provided) enough space in the parking area(free of charge)

the spacious spa was a plus

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable,

breakfast was amazing

the facilities were top-notch the pool was wonderfully refreshing, and the poolside bar served some of the

massages in the spa were excellent

complimentary) ambience, staff supremely friendly and professional, pool well maintained and bar service on call

) very convenient breakfast, shuttle at any time to the airport

super efficient shuttle service to and from the airport

the sea pool was amazing. the breakfast is really nice too. the staff were efficient and kind.

amazing paradise next to the airport +free shuttle/taxi between airport and hotel +very clean and spacious room

the pool, sauna and steam area were relaxing for us

property in a peaceful location lovely rooms excellent food very attentive staff golf course next door

daily shuttle service to funchal and palheiro golf club

the shuttle bus service down to funchal was very useful

the spa was excellent, really high quality treatments

cozy spa, with pool, hammam, and sauna

of booking, i called the property to ensure we all (including the kids) could use the indoor pool and the lady

many options for breakfast

gym,it was just made new one

the wifi connection in 5th floor rooms could be stronger.

ests are supposed to buy it themselves) - 'free'

spa, location, swimming pool

liked the kitchen but it lacks some of the basic equipment

superb stay and facilities for water/ocean access and pool/spa pics on @beeart.o

amazing gym with all necessary equipment and a great team

small kitchen which is big enough to prepare breakfast and a small dinner

breakfast is just ok

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

great stuff and breakfast. clean room with nice view.

small kitchen which is big enough to prepare breakfast and a small dinner

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

the prices for laundry are insane, 20-30 euros for few clothes

visited the spa and enjoyed massage treatments

the staff was very friendly and helpful, the spa with the sauna was excellent and we loved that we could use

free sauna, free yoga classes (make sure to book early), gym, pool

the laundry service didn't work as expected

the rooms are awesome, i loved the sea water pool, the location with lots of parking spaces

beds, good wifi, lots of outlets

breakfast is good and atlantis and capoeira bar are also awesome

stunning views from breakfast and anytime using the 2 restaurants on the cliff

possibility to do my laundry in the bathroom wich is a plus as a hiker

can recommend snack bar neptuno

at all (the extra door to next room was surprising and didn't help with soundproofing) also no kitchen utensils

great location, hotel staff were friendly, the breakfast was delicious, the rooms and gardens were lovely -

a bit of a walk from room to front desk or breakfast area.

the breakfast was very nice, always a good choice of fresh fruit, bread, meat and cheeses and cooked

the rooftop pool and bar areas are a must see and if you care to walk you can quickly climb up hidden staircases

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

no bar area open in evenings

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

laundry service is kind of a joke

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

the room service was excellent

parking is not available, you need to search free parking near by

she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

bar and restaurant was closed

10 euro taxi ride takes about 15 minutes from the airport to get there, really clean and a great breakfast to

breakfast was a buffet with a standard set, everything is simple and tasty

it was nice to have the option of a pool if the weather was hot and a good place to sunbathe

it is very quiet and the bar and restaurant are quiet so if you want more nightlife plenty in funchal a short

free parking on hotel site

we didn t use the gym or the pool but it s nice they have these facilities

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

wifi good

the bed was good. the wifi too.

food was really well prepared and bar team were really helpful

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

the spa and sauna experience was very disappointing

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

also the spa and the gym were not available during our visit

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

sadly spa was closed for covid

pretty basic standard selection, instant coffee machine, no wifi

the spa & indoor pool were very good too

breakfast was brilliant with a beautiful conservatory to relax and eat in

location, by the sea and old town, spa facilities, clean,

spa &

kitchen facilities. microwave needed

you can remove the mask around the pool , and obviously in the room and when at the bar

really good place, amazing and good staff, great breakfast.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

very helpful staff. comfy beds. drinks delivered to the pool from a phone call. just brilliant

was lovely, pool table in the bar and a roof top pool with a great view

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

no wifi you could be put in any number of properties not the one you actually booked

our room was cleaned every day; wifi worked well

the wifi was good. great location, right in the center. exceptional value.

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

the apartment was spotless with a kitchen filled with everything you could possibly need

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped

the location was good and they offered free parking

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

breakfast and friendliness. parking inside the hotel was very good

breakfast was varied

location, was clean, good sized room, had a small pool on the roof which was nice

breakfast was below average,no fresh fruit and only rolls,ham and cheese

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

beds a little too firm, limited breakfast buffet

breakfast was not very pleasant

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

great location. good breakfast. fantastic value for money

no wifi in the room table and chairs in the balcony in the horrible condition

good breakfast included fruits nice big rooms

breakfast is nice

no wifi/pool

and a laundry room 4 mins away

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

they had buffet breakfast which was okay

location, clean rooms, good breakfast, and over a very nice stay.

rooms clean and comfortable with a mini kitchen area and good shower

the roof top bar was great with nice views of funchal and the harbour

very clean rooms and remarkable everyday room service with

there were also ants in the kitchen area

it is also an ig dream for photo spots from the indoor pool glamour to the garden rooftop

localisation laundry service good deal

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

wifi wasn't working when i got there, so had to use an external mini router that they provided me,

the room - spacious, quiet, spotlessly clean, with great wifi

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

my room was very large and comfortable with great wifi and much appreciated air conditioning

wifi was reliable

parking is limited, there was no availability

and used the parking as

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they even prepared breakfast boxes for us as we had to check out before breakfast time

avoid room suite 103. noise from kitchen under the bedroom.

amazing views, swimming pool

bar service was excellent and enjoyable

could have been more wifi and power plugs (wifi is only in the lobby)

the pool was could be cleaner

lovely rooftop pool that i had to myself every day

we used the laundry service after travelling around the island but thought it was extremely

breakfast was just all you needed, a reasonable selection.

perfect wifi

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

facilities were so good, small rooftop pool and sun loungers a

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

the lady showed us parking spots and where to do our laundry, super nice

inside they also have laundry machine and strings to dry your closes

we ve got 2 store apartment with a small kitchen and great view

the pool was very clean, sunbeds very comfortable

they cater for an older demographic so it's not the place for kids

they also have a parking spot if you have a car

breakfast was fantastic

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

service exceptional, variety food for breakfast, well maintained rooms, location, parking

fantastic breakfast, amazing location,,wonderful staff and great room

also free wifi, free water, free drinks and chocolate in the room was great

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be

free water dispenser, comfortable bed, great breakfast, helpful staff

kitchen in the room

wifi reception on the 4th floor was so poor as to be unusable

great breakfast on our last day they they gave breakfast to take to the airport

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

no room service available despite listing on the facilities

great location, great breakfast, great rooms

i like girls from room service - they were nice

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

loved watching the cruise ships come snd go from the hotel patio bar breakfast best i have had in a hotel for

the bed was very confortable, the view was amazing and the pool is really cool!

things were given to laundry for cleaning, but white shirts became yellowish

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when

very quiet because it‘s adults only with no kids

the room service was good but just note they charge 5,50 for room service each time so i ordered a

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the quality of food and its presentation is superb, so much so that we ate in the restaurant all bar 3 nights

i did not have time to visit the spa, games room or gym

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

wifi was unreliable at times (on apple devices)

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

food offer for breakfast is good

the wifi does not extend into the bedrooms and is patchy throughout the hotel.

all beautiful and nice to be in, views and outside terraces especially nice staff friendly wifi in public spaces

the hotel is big, super clean, great location within walking distance to the city centre, the gym/pools and

great breakfast and pool bar area

people smoking in the rooms and around the swimming pool.

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

excelent room service, very wide choice for breakfast, good location

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

great pools and gym, we didn't use the spa but it looks well appointed breakfast on the top floor was excellent

from the concierge team, to room service and house keeping, to the staff at the restaurants and pool area, they

perfect for a family with small kids

madeira fantastic staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa

although there apparently was a list of cost we decided not to check before asking for laundry service

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

wifi os poor as well

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

everything (apart from gym) is on the top level

the only thing i did not like is shabby gym.

the pool area was well laid out

good choice at breakfast,would have preferred

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

- the games room (pool table, table tennis and table football) closes at 6pm so nothing for the kids (10 and 1

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

stayed for a week half board,pool view room

-wish the swimming pool was bigger to allow proper swimming training

the gym needs a small upgrade on weight dumbbells

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

there wasn't any room service for ice etc

breakfast was very good

exterior space for breakfast

location breakfast

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

gym needs an update - equipment is ancient and not up to standard.

good quality tv display and reasonable wifi, plenty of hot water most of the time

heated outdoor pool. pool bar closed

the breakfast buffet was very good and had lots of choice

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

not that keen on the music played by the pianist in the bar .

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast

the pastries in the breakfast can be further improved.

personal like an english country house superb spacious suite overlooking sea really excellent room service

the gym floor needed a clean ( dust) no boat trips available for days we were there

cost of laundry has high. otherwise could find no fault.

was no pool bar in the other pool area

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

breakfast was buffet style and very good

daily room service and cleaning

the infinity pool has always lots of free sunbeds & is so beautiful

served+ pick up table breakfast

the food at the pool was below par

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

infinity pool with loungers and bar never busy

next to the laundry room (think washing machines which are on day and night) and b

but the breakfast was horrible and 2 many rules for an adults-only hotel

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

the new facilities with indoor pool, gym, sauna and steam bath

there were several spa features

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

excellent service, great views, amazing rooms, spa and pools are great.

delicious breakfast and dinners in the various restaurants

restaurants and bar within easy walking distance

the gym was quite small but with a decent variety of equipment

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

the guys at the bar make the best cocktails - we always had a few here before going for a stroll in the

inside pool with hot tub and sauna, which is nice but not very relaxing as it’s also used as a kids pool and

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

courtesy shuttle service to funchal city center (according to schedule times only).

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner

swimming pool was a little too cool for me.

the hotel shuttle bus has very limited schedule but public buses are frequent and convenient, so there's an

laundry wash prices were high

the wifi was having issues but overall was good

car parking available

the hotel provides a shuttle service from monday to saturday to take you to the city center of funchal

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours

there were no pool towels available as they hadn t come back from the laundry

there is not really a laundry service, as it is more recommended to use a laundry nearby

not enough parking

ended up staying at the florasol hotel: swimming pool, the apartment was spacious, the localisation was also

self catering after all so a sharp knife in the kitchen will be nice to have

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

we enjoyed the concert at the bar

the hotel although old have everything you can ask to have a nice staying in madeira: gymnasium, indoor swimming

taking half an hour to order a drink in the bar area

very bad wifi connection in the room. smell in the room.

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

working hours for gym and pool could be extended

spa extra money and needed booking! lifts small. tv didn't speak any english.

nice swimming pools with bar & towel services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

access via a very steep hill. bar a bit expensive

the indoor pool and spa are so warm, you could spend all day in there

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

room, clean laundry and towels

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the facilities were fab, including the gym and spa rooms

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the gym equipment very poor

king size beds instead of 2 single beds together and i would recommend to the hotel to add the room service menu

occasional problems to find staff at the pool/lobby bars, pool not heated.

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

breakfast, except that the orange juice & decaf coffee were too weak

parking place not available. only public nearby but quite chip.

the cleaning and the room service was superb

rooms with small kitchen corner, pool with the ocean view and feel, breakfast with wide range of choices, friendly

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

good wifi

free parking and wifi

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

the staff was very nice and polite,the room was very clean,the food was amazing and the pool was lovely

the swimming pool and gardens were very well maintained

on our last day we requested a late check out, which we were given foc because our room was not needed :-)

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn t want to get out

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

not told wifi code not even sure if was free or not, didn t go back to reception to ask

it is a ashamed the spa was so booked

sparkling wine which was a great start of the day :) hotel has several pools (indoor/outdoor), gym

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

bed, breakfast, gym, staff very profesional

parking

they also supply massages and a spa at the basement and also a gym that can be used

laundry service was patchy

breakfast lunch dinner

diogo and the team are amazing, doing a great job entertaining the guest with portugues classes, kids club,

bar staff, waiting staff, domestic staff and all front of house staff are superb

staff, food, drink, pool, cleanliness of the hotel

the laundry service they offer means you can t just borrow an iron to do it yourself.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the spa, gym and pool areas are top class

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service

the breakfast, the pool area

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the most important thing: the heated pool inside is really warm (some days cooler that the others) and jacuzzi

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time

the hotel wifi was excellent, and the breakfast was very good

spa area (with sauna) included in the price

laundry service was awful

laundry service at super speed!

only the gym could be bigger and have more equipment, but i understand this might be a covid-19 restriction;

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

there is no wifi at the pool and at breakfast room.

the hotel rooms are a good size for a city hotel and the little pool/sunbed area was very pleasant to sit in

location, free transfer to funchal city center, really close to beaches and pool complex

the cooked breakfast could have been hotter.

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

gym was outdated.

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

everything onnsite, with small kitchen in room

breakfast for adults, although my little son missed more variety for kids

the room had a fully equipped kitchenette which is handy for those travelling with kids

only complaint is that the wifi connection, even in reception was very poor

room we stayed in was located at the second flor and there was no wifi in the room, only in public areas, we

pool and sauna not working at first, then pool became available

i would of been nice to use the pool but it was to cold

no wifi in the room...but in the lobby and 1st floor bar is ok

jacuzzi e breakfast

location (12/10), fresh air, reasonable price, all basic facilities, spa, good breakfast, free parking

lots of parking available for those renting a car

spectacular location, facilities in gym excellent, great staff, good food, brilliant walks.

wellness hotel=pool three temps long with a depth of 90-130cm + paddling pool for kids with a depth of 30cm

kids menu at the a la carte restaurants was pretty poor and unimaginative (pizza and burger)

) you are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant

the shape is not for real swimming but only for kids to play while usually a heated pool for kids shall be 33

loved the facilities, the sauna, swimming pool and the restaurants all included in our stay price

the pool is not very big but there were no problems with free places

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

the ukrainian girl called mala i think superb at aqua gym etc

food was just amazing from the breakfast, i'm smoked salmon lover and have been served delicious canapes every

the gym didn t have equipment (i mean how would you do weights with only one weight

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

so kids can be loud but all handled well and i don't mind

good view, bus station in front of the hotel, personal very helpful and kind, outdoor and indoor pool, good

we really loved the views, the pools and the spa treatments