she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

breakfast was very satisfying, considering the price and the place being 3 stars

breakfast was a buffet with a standard set, everything is simple and tasty

nice room, very good breakfast

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

laundry service is kind of a joke

we were so in the inside of the restaurant that looked like we were kids being grounded

parking spaces were somewhat limited for the size of the hotel.

breakfast wasbasic, but i believe it is enough

good breakfast with an amazing view from the balcony

wifi could be availalble in all rooms

poorly maintained room. no wifi in room.

wifi and a nice view from our room

wonderful staff. very good restaurant. spectacular sea water pool.

they have a free airport shuttle – just call them and they’ll be there in 2 minutes

great massage in the onsite spa and plenty of activities around, like golf or horse riding

) very convenient breakfast, shuttle at any time to the airport

hotel, absolutely amazing staff, fantastic restaurant with a top class evening menu and fantastic breakfast

poor wifi.

excellent location excellent outdoor pool

wifi is very poor

the gym only opened at 9am. corridors hot snd stuffy.

i liked the pool, sauna, and gym

they were extremely helpful and accommodating in room service and in helping us plan day trips

comfortable beds, heated swimming pool, fluffy robes and exceptional food, breakfast and dinner

wifi was super weak

breakfast and food at the resultant hotel was amazing and the spa (pool and sauna) was very nice to have

breakfast, the friendliness of the staff, close to golf course, very good beds and linen

doesn't have laundry facility all days

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

wifi in the room would be nice.

poor wifi signal in rooms

a challenge), very welcoming staff, gorgeous decor of the hotel and the room itself, outstanding breakfast and

great amenities and nice location with plenty of parking

beautiful hotel, really lovely pool area with views of the sea

great views from the terrace, nice location, big pool, bright new gym, tasty restaurant

view, great food, fantastic view, beautiful pool, really comfortable room, i can only recommend

spectacular views, great entertainment for kids, big and comfy rooms

too expensive to use the spa and indoor pool.

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

massages in the spa were excellent

one small suggestion would be to offer a wider selection of evening bar snacks to enhance the guest

real heating system in our two floors space, the ground-floor with the living and the kitchen had no heating at

fruit and juice for the breakfast could be nice the limited opening timing of the gym and

modern apart hotel pool gym and spa were good fabulous terrace outside restaurant with wonderful

superb stay and facilities for water/ocean access and pool/spa pics on @beeart.o

superb stay and facilities for water/ocean access and pool/spa pics on @beeart.o

hot tub / jacuzzi with cold water - indoor swimming pool open only until 18

small kitchen which is big enough to prepare breakfast and a small dinner

small kitchen which is big enough to prepare breakfast and a small dinner

was good, the parking it not as tricky as some people say, you might not be able to park right outside but

kids shouting and screaming all evening/night) and all three rooms had ant infestations

free parking spaces are available, but some of them were already occupied

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

the prices for laundry are insane, 20-30 euros for few clothes

wifi was a bit unstable but okay

hours in hotel room until results of covid test at airport came through but had mini bar and free room service

the hotel offers nice and clean rooms and the facilities include an excellent gym

the laundry service didn't work as expected

room service, offered a white ham & cheese sandwich (paid for

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and

everything adults only nice pool perfect gym with classes

must of things, but wish it was wifi in the room

possibility to do my laundry in the bathroom wich is a plus as a hiker

was really clean, the staff was nice, the room had a really nice view to the ocean and the breakfast was delicious

there s a bar by the indoors pool so you can sip your drink from water

table tennis kept my kids entertained and so did the volleyball pitch

the breakfast options were good

beautiful property, lovely pool area, would definitely stay again.

our room was spacious, elegant, and very comfortable, with a stunning bathroom and excellent amenities

too much chlorine in the pools. gym very small.

nice walk to golf club, facilities there great as well

the pool, sauna and steam area were relaxing for us

no bar area open in evenings

the free shuttle ride to the town was very much appreciated but we also caught the bus to and from funchal

not too busy, clean, comfortable , plenty of parking space and bus stop in front of the hotel

location, fantastic view from room, restaurant, pool, bar etc

the pool area was very nicely furnished with amazing views also

it was nice to have the option of a pool if the weather was hot and a good place to sunbathe

it is very quiet and the bar and restaurant are quiet so if you want more nightlife plenty in funchal a short

free parking on hotel site

we didn t use the gym or the pool but it s nice they have these facilities

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

wifi good

the bed was good. the wifi too.

food was really well prepared and bar team were really helpful

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

the spa and sauna experience was very disappointing

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

also the spa and the gym were not available during our visit

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

sadly spa was closed for covid

pretty basic standard selection, instant coffee machine, no wifi

the spa & indoor pool were very good too

breakfast was brilliant with a beautiful conservatory to relax and eat in

location, by the sea and old town, spa facilities, clean,

spa &

kitchen facilities. microwave needed

you can remove the mask around the pool , and obviously in the room and when at the bar

really good place, amazing and good staff, great breakfast.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

very helpful staff. comfy beds. drinks delivered to the pool from a phone call. just brilliant

was lovely, pool table in the bar and a roof top pool with a great view

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

no wifi you could be put in any number of properties not the one you actually booked

our room was cleaned every day; wifi worked well

the wifi was good. great location, right in the center. exceptional value.

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

the apartment was spotless with a kitchen filled with everything you could possibly need

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped

the location was good and they offered free parking

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

breakfast and friendliness. parking inside the hotel was very good

breakfast was varied

location, was clean, good sized room, had a small pool on the roof which was nice

breakfast was below average,no fresh fruit and only rolls,ham and cheese

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

beds a little too firm, limited breakfast buffet

breakfast was not very pleasant

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

great location. good breakfast. fantastic value for money

no wifi in the room table and chairs in the balcony in the horrible condition

good breakfast included fruits nice big rooms

breakfast is nice

no wifi/pool

the rooftop bar was nice place for sunset

very comfortable, clean, and had all the amenities we needed: coffee/tea, water, lightning-fast wifi, and

pool a little cool for me, but very minor

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

pool and spa area is very disappointing

and a laundry room 4 mins away

wifi worked fine

the rooms were clean and breakfast was ok

the wifi was very very slow

rooftop pool and terrace were a bonus.

localisation laundry service good deal

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

wifi wasn't working when i got there, so had to use an external mini router that they provided me,

the room - spacious, quiet, spotlessly clean, with great wifi

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

my room was very large and comfortable with great wifi and much appreciated air conditioning

wifi was reliable

parking is limited, there was no availability

and used the parking as

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they even prepared breakfast boxes for us as we had to check out before breakfast time

avoid room suite 103. noise from kitchen under the bedroom.

amazing views, swimming pool

bar service was excellent and enjoyable

could have been more wifi and power plugs (wifi is only in the lobby)

the pool was could be cleaner

lovely rooftop pool that i had to myself every day

we used the laundry service after travelling around the island but thought it was extremely

breakfast was just all you needed, a reasonable selection.

perfect wifi

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

facilities were so good, small rooftop pool and sun loungers a

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

the lady showed us parking spots and where to do our laundry, super nice

inside they also have laundry machine and strings to dry your closes

we ve got 2 store apartment with a small kitchen and great view

swimming pool at the top of the hotel with a nice bar area

chairs to the balcony to enjoy sitting out looking over the city with a cuppa on a morning before breakfast

free parking

and staff were superb, and we thoroughly enjoyed the fabulous wide range of food on offer at breakfast with the

great location, really good breakfast and a comfortable bed and room. good parking

ample parking

is set in a lovely residential area quite high up the hills, so it was necessary to take the free shuttle bus

the wifi was sometimes weak.

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

the pool and area was superb

kitchen in the room

wifi reception on the 4th floor was so poor as to be unusable

great breakfast on our last day they they gave breakfast to take to the airport

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

no room service available despite listing on the facilities

great location, great breakfast, great rooms

i like girls from room service - they were nice

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

loved watching the cruise ships come snd go from the hotel patio bar breakfast best i have had in a hotel for

the bed was very confortable, the view was amazing and the pool is really cool!

things were given to laundry for cleaning, but white shirts became yellowish

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when

very quiet because it‘s adults only with no kids

the room service was good but just note they charge 5,50 for room service each time so i ordered a

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the quality of food and its presentation is superb, so much so that we ate in the restaurant all bar 3 nights

i did not have time to visit the spa, games room or gym

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

wifi was unreliable at times (on apple devices)

wifi not working per times

bar was understaffed so very slow service

wifi not working on roof top

wifi speed is terrible slow and signals don't reach bedside

the staff in the breakfast room and upstairs in the bar are amazing

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

the spa would of been open, this place would of been fabulous

hotel in a nice location with its own gardens and easy to get around to the pool area and the gym the dining

gym was very average , no towels or water cups available.

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

great pools and gym, we didn't use the spa but it looks well appointed breakfast on the top floor was excellent

from the concierge team, to room service and house keeping, to the staff at the restaurants and pool area, they

perfect for a family with small kids

madeira fantastic staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa

although there apparently was a list of cost we decided not to check before asking for laundry service

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

wifi os poor as well

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

everything (apart from gym) is on the top level

the only thing i did not like is shabby gym.

the pool area was well laid out

good choice at breakfast,would have preferred

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

- the games room (pool table, table tennis and table football) closes at 6pm so nothing for the kids (10 and 1

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

stayed for a week half board,pool view room

-wish the swimming pool was bigger to allow proper swimming training

the gym needs a small upgrade on weight dumbbells

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

there wasn't any room service for ice etc

breakfast was very good

exterior space for breakfast

location breakfast

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

gym needs an update - equipment is ancient and not up to standard.

good quality tv display and reasonable wifi, plenty of hot water most of the time

heated outdoor pool. pool bar closed

the breakfast buffet was very good and had lots of choice

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

not that keen on the music played by the pianist in the bar .

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast

the pastries in the breakfast can be further improved.

personal like an english country house superb spacious suite overlooking sea really excellent room service

the gym floor needed a clean ( dust) no boat trips available for days we were there

cost of laundry has high. otherwise could find no fault.

was no pool bar in the other pool area

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

breakfast was buffet style and very good

daily room service and cleaning

the infinity pool has always lots of free sunbeds & is so beautiful

served+ pick up table breakfast

the food at the pool was below par

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

infinity pool with loungers and bar never busy

next to the laundry room (think washing machines which are on day and night) and b

but the breakfast was horrible and 2 many rules for an adults-only hotel

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

the new facilities with indoor pool, gym, sauna and steam bath

there were several spa features

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

excellent service, great views, amazing rooms, spa and pools are great.

delicious breakfast and dinners in the various restaurants

restaurants and bar within easy walking distance

the gym was quite small but with a decent variety of equipment

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

the guys at the bar make the best cocktails - we always had a few here before going for a stroll in the

inside pool with hot tub and sauna, which is nice but not very relaxing as it’s also used as a kids pool and

laundry wash prices were high

the gym was great, big space and enough equipment

if this is full there is easy street parking outside the hotel

bar by the pool

and funny staff with a free shuttle bus to the city and great advice to explore the island in the short space

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

maria from the room service was very kind and she made a good job

there is both an outdoor pool and an indoor one in the spa area

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool (we

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

there was an excellent choice of restaurants and a very good buffet at breakfast

pool area is really bad, they need a new pool, gym and sauna at least

breakfasts were really good, as was the meals at the pool bar

the swimming pool and the gym are in good condition

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

we enjoyed the concert at the bar

the hotel although old have everything you can ask to have a nice staying in madeira: gymnasium, indoor swimming

taking half an hour to order a drink in the bar area

very bad wifi connection in the room. smell in the room.

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

working hours for gym and pool could be extended

spa extra money and needed booking! lifts small. tv didn't speak any english.

nice swimming pools with bar & towel services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

access via a very steep hill. bar a bit expensive

the indoor pool and spa are so warm, you could spend all day in there

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

room, clean laundry and towels

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the facilities were fab, including the gym and spa rooms

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the gym equipment very poor

king size beds instead of 2 single beds together and i would recommend to the hotel to add the room service menu

occasional problems to find staff at the pool/lobby bars, pool not heated.

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

breakfast, except that the orange juice & decaf coffee were too weak

parking place not available. only public nearby but quite chip.

the cleaning and the room service was superb

rooms with small kitchen corner, pool with the ocean view and feel, breakfast with wide range of choices, friendly

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

good wifi

free parking and wifi

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

the staff was very nice and polite,the room was very clean,the food was amazing and the pool was lovely

the swimming pool and gardens were very well maintained

on our last day we requested a late check out, which we were given foc because our room was not needed :-)

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn t want to get out

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

not told wifi code not even sure if was free or not, didn t go back to reception to ask

it is a ashamed the spa was so booked

sparkling wine which was a great start of the day :) hotel has several pools (indoor/outdoor), gym

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

bed, breakfast, gym, staff very profesional

parking

they also supply massages and a spa at the basement and also a gym that can be used

laundry service was patchy

breakfast lunch dinner

diogo and the team are amazing, doing a great job entertaining the guest with portugues classes, kids club,

bar staff, waiting staff, domestic staff and all front of house staff are superb

staff, food, drink, pool, cleanliness of the hotel

the laundry service they offer means you can t just borrow an iron to do it yourself.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the spa, gym and pool areas are top class

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service

the breakfast, the pool area

the spa was very cosy and provided needed relaxation after all the hikes in madeira

cozy pool and spa area too

weak wifi in the room

it s a pity that the swimming pool or the gym were not open longer.

at one point a staff member bringing some extra tea for room service knocked on the door, and as i didn't get

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

didn t like the gym

the spa was great and clean

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

laundry service was awful

laundry service at super speed!

loved the large pool and sea views, helpful staff and great breakfast

pools, especially the kids pool, was not warm enough for swimming

wifi didn't work in hotel room, only in the lobby

is very small, and always english breakfast is very poor, i realize that in this context of a gym it is difficult

the hotel has glorious views over the atlantic ocean and the bar on the terrace is a beautiful spot for meals

roof terrace for breakfast, we enjoyed the variety of food of the breakfast, we love the swimming pool

adults only, small and friendly, great staff, parking on site, free shuttle into funchal

we only had one lunch which was nice and served around the pool

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

the room with an unexpected kitchen area, the balcony the great selection at breakfast, the pool, the outdoor

wifi didn t work in our room unless you stood on the balcony, so i eventually have to resort to

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

the price, cleanliness, hospitality, parking on property and good breakfast

can t fault this place. nice pool, nice room, great breakfast. friendly staff

no wifi in the room...but in the lobby and 1st floor bar is ok

air conditioning and wifi did not work.

kids menu at the a la carte restaurants was pretty poor and unimaginative (pizza and burger)

) you are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant

the shape is not for real swimming but only for kids to play while usually a heated pool for kids shall be 33

loved the facilities, the sauna, swimming pool and the restaurants all included in our stay price

the pool is not very big but there were no problems with free places