we wanted to do some laundry but they made it so complicated that we didn't do it

the pool was beautiful and we managed an afternoon of relaxing before we head off on our tour

they were very accommodating to our early check in

and every time we needed it we had to ask the front desk to open the hotel gate, then open the parking gate,

was exceptional, the restaurant was amazing and catered really well for me as a vegetarian, the breakfast was

very limited secure parking

room was clean and breakfast delicious

clean, well maintained rooms. breakfast patio

accessible by car, parking is safe

location, breakfast, secure parking. carolina is such a kind person!

did not advise me not to stay underneath the bar with my 4 year old

bar has an indoor playground for kids, which we had never seen before

pool slices are not safe for kids

slices are not safe for kids

the pool was extremely cold. not enjoyable

friendly staff who did my laundry for free !

bonus for the delicious breakfast and the timely airport shuttle to sjo

there's free wifi in the airport so you just text them once you have your baggage and they turn up 10 minutes

clean accommodation close to the airport, great breakfasts, private parking, very helpful, nice garden

breakfast in the morning was delicious and the family that owns hotel your house is extremely

friendly, the room was super clean and updated, the bed was comfortable, and there was secure parking right

definitely not clean, the view was a wall, the wifi didn't work, it was super cold at night (no airco on), the

pet friendly, accommodations were very nice - loved the pool and backyard tropical area, staff was

have their own restaurant and bar on site

parking onsite

could used a laundry room for hotel guests

location to airport, shuttle, laundry, good food, clean place, great helpful staff

much parfums and smells of chemicals please use fragrance free products to clean and do laundry

the room i got is next to the laundry room, so there was some noise.

lovely small garden area with pool

quiet, guest laundry, helpful staff

was good and we were able to do laundry at the hotel

a bar would have been nice plus a room to do laundry

quiet, very comfortable, & a very good breakfast, self service guest laundry

having laundry facilities (washer & dryer) was very nice

kids playground and pools were a bonus alongside variety of restaurants and bars available

advertise free airport shuttles but it s only every 2 hours and charge $25 per person if you need a ride i

the room service took a long time to arrive

amazing stay as always. great pool, great food, great hot tub and great service

the gym, the swimming pool and the view of the golf course and the mountains breathtaking

great location, nice pool, complimentary breakfast, laundry room, nice beds

everything was good! needed more directions about coins and laundry.

shuttle btw airport and hotel just outside terminal to the right; atm in casino next door; laundry-takes american

ability to do your own laundry

needed to go to another building for cash when i had to do my laundry.

great gym, pool and even kinder staff going above and beyond every

attention to our dietary need (gluten, egg and dairy free) for breakfast and dinner

great gym, pool and even kinder staff going above and beyond every

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

hotel is super comfy, breakfast was delicious

staff were extremely helpful, it was very clean and they have a shuttle to the airport every hour

free parking is a big plus

breakfast was fresh and hot - nice selections

love how clean and neat the hotel is, breakfast was great and i love that the hotel met all the covid-19 safety

front desk reception extremely helpful assisting with wifi access

housekeeping was lax. laundry services could be improved.

they're laundry was

laundry service is beyond overpriced

no laundry service

they said they were having a big problem with their laundry

wifi worked the majority of the time, but was quite slow and sometimes cut out

hot tub and pool very cold walls very thin

parking lot was big and extremely secure

good wifi connectivity, but only in the rooms and near the office

hot tub was freezing as well as the pool grounds were beautifully kept and clean staff pleasant walls very thin

laundry came back folded and

laundry facilities which was main reason we chose this hotel, however upon arrival, this turned out

breakfast wasn't great - there were ants, and it was a little difficult to find clean dishes.

clean ,quiet, secure, strong wifi, good tv and great breakfast

closed at 7pm and we arrived late so the kids weren't able to enjoy it at night before we left in the morning

great breakfast (a bit pricey at $10 per person, but kids eat free)

secure parking is provided and the san jose international airport is conveniently close

great breakfast (a bit pricey at $10 per person, but kids eat free)

and fabulous views of golf course and mountains

the chandelier, floors ,fireplace& view

added bonus: the laundry room on the first floor which given we stayed after a two week trip on our way to

there was a queue for laundry in the evening as they have only 2 +2 machines

appreciated the early check-in and free laundry.

and you could walk to the other side of the street and visit another hilton with a nice pool with greenery and

is no shower around the swimming pool

rude and gave zero direction on how to find the room, maid woke us up at 7:30 to ask if we wanted laundry service

accidentally took it and i never got my dress back, even though i begged the staff to look in the laundry

room was weirdly furnished and uncomfortable, lots of road noise and laundry room noise made it very distracting

laundry facilities on the property

the staff was awesome -both of my kids left their airpods at the property on 2 different occasions and the

they had free laundry service for guests but didn t have soap available. bummer!!

i love having the use of the laundry facilities at the end of our trip.

pool & laundry facilities were inoperable very noisy housekeepers talking loudly as they cleaned

expected the laundry room to be more than just 1 washer and dryer but it got the job done.

front desk, breakfast wonderful, free laundry, nice clean pool area, so helpful, housekeeping

the gym was a decent size and the complimentary laundry room was very useful

free laundry was a real bonus as we were halfway through a 6 week trip

the food was amazing, the bed and room was lovely and they even had free laundry, which was so amazing as the

laundry facilities were out of order

the self-service laundry located upstairs was extremely noisy throughout the night, including at approximately

for a bit extra money, they did my laundry - perfect for a backpacker like me :) so if you searching for a nice

balance between quality and price with a nice room and a very cute patio where they serve a nice breakfast

good wifi

nice atmosphere, good breakfast for a fair price.

warm water comfortable beds very delicious breakfast fast wifi

down facilities, no free shuttle to the airport after 1 pm (advertised as free 24-hr shuttle), no laundry, awful

laundry here , tv is small , slow wifi , the deadbolt on the door didn t work

a laundry on site

near restaurants and laundry facility

don t like the perfume cleaning products or laundry soap

location, such lovely ladies they are so kind and happy to help, breakfast was excellent we were full up every

great breakfast. great location. owners were on site and super helpful . family of 4 from usa

bed comfortable and clean room, breakfast in the morning with sweets, toast and marmelade

the wifi was good

great breakfast, beds were fairly comfortable

our whole laundry was washed and dried for 5000 colones

laundry service was also great and quick

nice place to spend the night prior to flying, nice staff, you can do 4kg of laundry for 10usd on site (wash

they even did my laundry for a small fee and what a fine job mellissa did with it

breakfast plates with pineapple, watermelon and banana on the plate sitting outside not covered

64 dollars for a couple items of laundry

, they will pack a little box breakfast for you, just like your mother would

it was perfect as the spa is amazing

they even gave us a togo breakfast since we were leaving early for the airport

colorful and cultural vibe, friendly and caring staff, loved the spa and infinity pool

very clean and validated parking

swimming pool on the 4th floor, great for kids

plus the kids play place that s in the mall called playtopia was one of the coolest play places i ve

tv was useless to make it work you had to call room service who had a special remote

visited pool at 8pm, but seemed closed

being close to airport on departure and the staff arranging transportation, the great job of laundry and the

kids enjoyed the pool

our family with three kids liked a delicious breakfast

great staff, comfortable rooms, close to the airport, even the breakfast is awesome

very close to the airport; shuttle: free shuttle from the terminal to the hotel; pet policy: a reasonable pet

breakfast was great, very good wifi

surrounded by nature - there is also enough space for running around if you intend to come with kids

entire property is gated and includes good parking

the breakfast by the pool was lovely

breakfast is a highlight, offering a varied and delicious selection with fresh ingredients

laundry room

liked the fact that there is a do it yourself laundry room

super comfortable, great breakfast, free laundry if you do it yourself (and a paid one available too), lovely

free laundry on, just buy detergent:) pura vida

i enjoyed using the laundry facilities after travelling across costa rica

close to the airport, close to a big shopping mall and they have great casino in the

can walk to the multi mall, i do not recommend, the hotel has an excellent staff, nice included breakfast, a

wifi coverage was good and with high speed

pool tiles on the top floor has some chirp and after the kids swam, they feet were bleeding

my wireless room phone didn't work, so i had to go downstairs to speak with reception or ask for room service

laundry service, reasonably clean rooms

free airport shuttle

the shuttle service is excellent

they had a small breakfast bar and option for egg omelet

great wifi

and andres, now at the restaurant downstairs, daniel outstanding, i almost forgot, we call for laundry service

shower in our room was cold, and the laundry was extremely expensive

not a single bottle of water neither of courtesy or to buy, the mini bar was empty andthe telephone did not

a few particular staff were good in the restaurant. gym and spa was good.

breakfast, fantastic pool & hot tub 24 hour

breakfast was not included

a small balcony with table and chairs, modern coffee machine with pods, and an adjacent room with kitchen counter

clean, spacious and excellent wifi. the perfect place to stay after a long flight

i booked it instead of another one, besides the location because of the gym

no room service after 9-10 pm and none before noon. great location in commercial center.

spa treatment was rushed and not lux, dining staff picked up cutlery not from the stems but from

great breakfast, laundry on site.

parking was convenient, and the location is excellent for our needs

wifi does not work for ipads & iphones and the connection is the worse i've seen it

parking lot was full, and common areas were crowded all the time

pool area is nice and also recommend to go and train in the gym

only thing which could have been helpful, was a self service laundry area, as the prices for the hotel laundry

was wake up at 730am by hotel staff for ark about laundry service and at 830am for control in room

coin-operated laundry would be nice

parking garage

) also there is no mini bar or fridge swimming pool depth is 0

friendly staff and room service available as well

airport and asked if we could have a snack instead of the free breakfast, i expected a granola bar but they

i had an early airport shuttle and they had prepared a small breakfast for me to take on my travels, lovely

very clean, excellent staff, nice gym, delicious breakfast, quiet room, safe parking, good price

wifi was really bad

we tried to go into the bar at 5pm and were sternly told that the bar would not open for an hour

the breakfast not very interest.

spa was wonderful

on arrival, everything about the hotel, its garden and pool, exceeded our requirements

the breakfast was adequate but more than made up for by the astonishingly lovely gardens

nice to have the use of laundry facilities

there were other kitchen tools, but i didn't have time to test them

good wifi

the kitchen was well stocked with basic items

secure parking

the free laundry facilities were useful than expected

had one night at ac hotel marriott but extremely pleased with our room , check in and the big gym

the property offered easy and free parking which was helpful and well located near the highway.

nice gym, spaciois rooms with special decorations for our stay, friendly staff, secure parking

the gym. could be better

excellent service and breakfast and free laundry room

- restaurants, mall the staff is amazing - very helping, kind and with good vibes there is a laundry room in

wish we would have known ahead of time that laundry facilities were available at no charge, some of us had our

free laundry

free use of laundry facilities

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

clean, safe, good location, great amenities ie pool, restaurants and bars, gym

friendly and helpful staff, good breakfast, fast wifi

good breakfast but not much choice

there is a gift shop and restaurant on site and room service is available as well from 4 to 10 pm

the person running the bar and restaurant very nice and accommodating

place to stay, comfortable bed, little kitchen, big bathroom, good wifi, quiet location and friendly staff

is small but the rooms are very comfortable for the price, breakfast is nice too, and there is a bar & restaurant

room has everything you need,super comfortable bed,and nice grounds with cute pool

pool area looked like it had been neglected for a while (i

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

there was a laundry facility available which was very appreciated ($1

if you need a cab, be sure to tell them to pick you up in the gold's gym parking lot

i feel safe there for my kids to roam around and o don’t

if you need a cab, be sure to tell them to pick you up in the gold's gym parking lot

the windowless room was spacious as mentioned, it was also loud due to its proximity to the hotel laundry and

everything. the ease of check in. the safe parking of our car. the staff. the rooms.

good location..secured parking

so many beautiful birds, and breakfast in the morning is great

my friends had a room on the first floor with a kitchen that seemed stocked enough to cook basic meals in

included breakfast is very well prepared

breakfast was made fresh to order

lack of essential kitchen instruments like a knife, or a trashbin.

breakfast cooked to order off menu

balcony was so small you could only stand up and barely 2 people would fit, the way they had wifi wires

we requested laundry service only to find out it was not and we were billed anyways - we did obtain a

a problem with towels and laundry that was not easy to solve, even with the willingness of the sr

secure covered parking

my kids and i waited and returned at the suggested time, only to be told it was still being cleaned

the elevator to the pool and spa was broke

restaurant and bar were fabulous. staff was very accommodating.

style, comfort, views, staff, location, pool!

swimming pool superb

got to enjoy the pool as well which as beautiful

wifi router was not working and i could not connect to internet from my room

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

laundry is extremely expensive, room service has good and bad moments.

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

laundry in each villa

and gym were excellent

free parking and a cool neighborhood that has less gridlock than most of sj

when you know you have a group of kids of this magnitude in the hotel, it s important for the hotel to take

interior design, surrounding stores, restaurant food, parking garage, pool area!

nice hotel, great breakfast, nice pool area

parking limited and spaces crowded; dented car trying to park

friendly staff, good breakfast, pool, shuttle service

good wifi

it has an on-property open air restaurant/ bar with good food

we are a family of 4, two kids, first time we came when they were 5 and 8

laundry system was good

dinners in the restaurant are delicious. room service too.

with artwork everywhere, breakfast variety and quality was top drawer, there s a nice roof top bar and pool

late check out is offered, but it costs 30usd + tax for 3 additional hours, which i find a bit

we did a late check out so we could chill on the room for a couple of hours

not much of variety in breakfast choice. the water in the pool was way to cold to swim in.

wonderful safe location, really nice staff, comfortable quiet room. beautiful pool

single use tooletterie wifi doesn t work at all inside the room paid for breakfast included but was not offered

really bad wifi

we enjoyed the pool, and the staff were very helpful

2 pools, laundry facilities and large workout facility

laundry service is available

the laundry service, but was slightly disappointed when a shirt was returned with a small dirt spot

you can laundry your load and then tumble dry for 1 dollar per cycle

also, loved that there were laundry facilities onsite

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

laundry is over priced

hotel do not offer room service all day (starts at 5pm) one day i wanted to have lunch and went to the bar to

was okay, but we tried room service one and it was pretty dreadful

prices are too expensive! room service food and beverage menu was not available in the room!

walking distance to a local sports bar w pool and great dancing

could literally watch games and concerts free from 18th floor bar and restaurant balconies

property was nice but not much options restaurants menu and no spa for the price offer is high price with not

hot tub not hot and pool inside and just lap pool

very modern and clean hotel, well located. the gym and pool are great with a an amazing view

thought the listing said there was a washer in the unit, but i may be wrong (i needed to do some laundry)

needed king size bed, laundry to expensive

great location, great italian restaurant, wonderful staff, on site laundry, free breakfast.

clean, comfortable, quiet rooms. excellent breakfast and friendly helpful staff. guest laundry.

laundry service is way too expensive compared to other hotels (but you can use the washing machines

also enjoyed the casino

a casino so you can go in for a while and have fun very safe

delicious room service menu and really friendly and helpful staff

i wish there was an area to hang out outside the room other than the bar area

staff, excellent breakfast and lunch buffet

advertised laundry and didn't have it

room backed up to the laundry, so when they were doing laundry we did not have adequate hot water to shower

so, i asked if i could have access to their laundry room to get the stains out

think they should change their pet friendly policy, instead of charging 11 usd extra, they should ask for a

this was the first time we brought our dogs as they claim to be pet friendly but they were not so pet friendly