advertised laundry and didn't have it

room backed up to the laundry, so when they were doing laundry we did not have adequate hot water to shower

so, i asked if i could have access to their laundry room to get the stains out

it would also have been nice to have more sun loungers around the pool with pool towels

kitchen has bare minimum not everything will work, it did have a sponge

laundry system was good

wifi

very artful hotel. clean and tidy. gym, rooftop pool, everything is great :)

tv didn't have an option to watch netflix and my chromecast didn't work with the wifi at the hotel

free parking and free breakfast were an added plus

extremely pet friendly. this is where i stay when i take my dog to the vet in sj.

if you cross the road you ll find jugo bar which opens at 8am and the breakfasts are fresh, delicious and

the pool area is cool and also they had a hot tub and a nicely accessorized gym

parking, free wifi (also for non honor members), jacuzzi - san jose wasn't nearly as warm as the pacific coast

gym in the same shopping center, can pay daily rate

room has everything you need,super comfortable bed,and nice grounds with cute pool

pool had no lights at night

my morning breakfast was perfect for me and is open early, which gave me the opportunity to eat before my

good wifi

pool area looked like it had been neglected for a while (i

great breakfast, laundry on site.

clean, comfortable, good decour, nice gym and pool, very friendly staff

lovely breakfast my teenagers enjoyed the gym

wifi does not work for ipads & iphones and the connection is the worse i've seen it

buffet was available each morning with a wide assortment of foods and the restaurant and bar stayed open until

the drinks at the bar were also the best we had in costa rica

we had breakfast and ordered room service one night - very delicious

told us to order mini bar drinks from reception and then isisted we paid 35% more for them as he had 'run out

the pool area makes you feel like you re on a true vacation it s the perfect escape

swimming pool

i enjoyed using the laundry facilities after travelling across costa rica

half of the machines in laundry room was broken

super comfortable, great breakfast, free laundry if you do it yourself (and a paid one available too), lovely

the location, breakfast, free laundry, rooms, pool, servers were amazing

free laundry on, just buy detergent:) pura vida

the windowless room was spacious as mentioned, it was also loud due to its proximity to the hotel laundry and

parking a car was a nightmare.

excellent staff, very friendly. deliciuos breakfast.

cable tv was really bad, the signal is not clear also the wifi is really poor in the

is great, the coffee is perfect, and marvin helps in anyway he can, helping with luggage, parking, finding places

nice to have the use of laundry facilities

we also appreciate access to secure off-street parking

wifi was awful so much so that it was impossible to work and i ended up very embarrassed when the

no salt and pepper in kitchen

it also had a kitchen with all the basic necessities , with a dining table and two chairs

great food at restaurant and room service as well , beds are much comfortable and staff very kind and helpful

great view at the pool

we loved everything about it from the welcome drink offered at the on site bar to the fabulous breakfast included

breakfast was excellent and the bed was really comfortable.

room service was fast and the the room service food was good.

shower in our room was cold, and the laundry was extremely expensive

and andres, now at the restaurant downstairs, daniel outstanding, i almost forgot, we call for laundry service

hotel has an on-site atm, gift shop, and pool

spa treatment for tumeric wrap was amazing

the pool gym and the food. beds were extremely comfy

i booked it wasn t clear that the room didn t include breakfast, so i had to paid it additionally

modern, nice breakfast and good facilities.

breakfast included with the reservation was awful, so we order from the menu, however my husband

a breakfast little more adjusted to european standards, but i guess they don't have many guests from

breakfast was excellent

the heated pool and hot tub were great!!!

small parking lot

costa rican breakfast freshly prepared and lovely

and communal gardens, good service, lovely pool area, nicely designed rooms, useful secure onsite parking

the pool and hot tub are lovely too

only thing which could have been helpful, was a self service laundry area, as the prices for the hotel laundry

coin-operated laundry would be nice

was wake up at 730am by hotel staff for ark about laundry service and at 830am for control in room

silent, clean and with a good wifi connection

there was a cozy bar at night and a few restaurants just outside the hotel

free laundry

wish we would have known ahead of time that laundry facilities were available at no charge, some of us had our

- restaurants, mall the staff is amazing - very helping, kind and with good vibes there is a laundry room in

free use of laundry facilities

excellent service and breakfast and free laundry room

2 pools, laundry facilities and large workout facility

the laundry service, but was slightly disappointed when a shirt was returned with a small dirt spot

laundry onsite

laundry service is available

pool, laundry facilities (not used but good to know how much is available), spacious, little playground

the free laundry facilities were useful than expected

valet parking

to get into parking when requesting transportation

other than that the stay was great, the gym and lobby area were nice

also terrace bar was full with people who weren't guests

hotel on golf course with lush green surrounding - atria, patios

secure parking is provided and the san jose international airport is conveniently close

the chandelier, floors ,fireplace& view

great breakfast (a bit pricey at $10 per person, but kids eat free)

the parking was gated which we also appreciated

really bad wifi

the end of the road lots of shops bars and eating places and close to airport, i didn t use the pool but it

we enjoyed the pool, and the staff were very helpful

small meet a lot of nice guests hotel is very nice beautiful pool the owners were very nice

wonderful safe location, really nice staff, comfortable quiet room. beautiful pool

they said they were having a big problem with their laundry

they're laundry was

no laundry service

housekeeping was lax. laundry services could be improved.

laundry service is beyond overpriced

accidentally took it and i never got my dress back, even though i begged the staff to look in the laundry

room was weirdly furnished and uncomfortable, lots of road noise and laundry room noise made it very distracting

laundry facilities on the property

rude and gave zero direction on how to find the room, maid woke us up at 7:30 to ask if we wanted laundry service

beautiful hotel with spacious room and hospitable staff, gym, pool, restaurant, hot tub etc with a great distance

added bonus: the laundry room on the first floor which given we stayed after a two week trip on our way to

there was a queue for laundry in the evening as they have only 2 +2 machines

appreciated the early check-in and free laundry.

staff, good breakfast and clean hotel

proximity to picking up hire car and the airport. free breakfast was superb.

love how clean and neat the hotel is, breakfast was great and i love that the hotel met all the covid-19 safety

small and functional gym

4am to catch early flight, their front office arranged transportation since it was before their shuttle hours

wifi is great, location close to the airport, rooms are comfortable

location is excellent, breakfast is ok

a laundry on site

down facilities, no free shuttle to the airport after 1 pm (advertised as free 24-hr shuttle), no laundry, awful

laundry here , tv is small , slow wifi , the deadbolt on the door didn t work

don t like the perfume cleaning products or laundry soap

near restaurants and laundry facility

being close to airport on departure and the staff arranging transportation, the great job of laundry and the

nice little outdoor pool that the kids enjoyed & relaxed homely restaurant on site

nice little outdoor pool that the kids enjoyed & relaxed homely restaurant on site

booked as it said it has a gym, but there is hardly any equipment and it is very small

kids enjoyed the pool

a problem with towels and laundry that was not easy to solve, even with the willingness of the sr

we requested laundry service only to find out it was not and we were billed anyways - we did obtain a

weird to have a pet-friendly hotel with no grass around

i have an electric car, they do not offer a charger station at the parking area.

good value and ok location. the kids enjoyed the pool. breakfast staff was super nice!

the noise and smell from the kitchen extraction fan were not pleasant when we had the doors to the french

the pool area is gorgeous

pool was amazing.

asking months in advance to get an adjacent room for our kids, they put us next to a connecting room with women

also the breakfast in the main restaurant is perfect and delicious

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

great gym, pool and even kinder staff going above and beyond every

hotel is super comfy, breakfast was delicious

the kids especially loved the pool, and we adults made great use of the gym, which was incredible

breakfast eggs

secure parking area

i had an early airport shuttle and they had prepared a small breakfast for me to take on my travels, lovely

wifi was really bad

the hospitality was absolutely amazing - the concierges, parking attendant, housekeepers, and restaurant staff

the employees are extremely friendly and the breakfast was delicious

need to limit use of the laundry facilities after 8pm

they did a lot to help with meals we ordered in, arranging tours, getting laundry done, etc

pet friendly, they themselves have multiple animals (cats and dogs) living at the hotel

breakfast was really good and the staff was nice as well

for breakfast, you choose from a menu and they prepare everything fresh, which i really enjoyed

much parfums and smells of chemicals please use fragrance free products to clean and do laundry

could used a laundry room for hotel guests

location to airport, shuttle, laundry, good food, clean place, great helpful staff

the room i got is next to the laundry room, so there was some noise.

comfy rooms, sweet staff, great wifi, yummy pizza! and close to the airport!

great location, nice pool, complimentary breakfast, laundry room, nice beds

, good coffee, laundry and luggage storage services

ability to do your own laundry

shuttle btw airport and hotel just outside terminal to the right; atm in casino next door; laundry-takes american

second day not helpful with how to use laundry machines or

quiet, very comfortable, & a very good breakfast, self service guest laundry

was good and we were able to do laundry at the hotel

having laundry facilities (washer & dryer) was very nice

i appreciated the on-site guest laundry facilities available

quiet, guest laundry, helpful staff

pizza and breakfast were wonderful too

very nice accommodation, clean nice breakfast close to air port and casino

they have a pool, garden area, and a small bar with pizza, pasta, and typical tico food

pet friendly, accommodations were very nice - loved the pool and backyard tropical area, staff was

an imperial by the pool before calling it a night was delicious and breakfast in the morning was an added bonus

pool & laundry facilities were inoperable very noisy housekeepers talking loudly as they cleaned

they had free laundry service for guests but didn t have soap available. bummer!!

free shuttle, nice linen, friendly staff, free laundry and coffee. what more can one need :)

great facilities, laundry, pool, gym etc

expected the laundry room to be more than just 1 washer and dryer but it got the job done.

laundry machines were free and in excellent condition

laundry facilities were out of order

the food was amazing, the bed and room was lovely and they even had free laundry, which was so amazing as the

there is a free laundry area as well

the gym was a decent size and the complimentary laundry room was very useful

friendly staff who did my laundry for free !

garden with hammocks and trees, pretty close to the airport and very nice owners, breakfast and shuttle to the

the accommodated parking both vehicles

wifi password they gave me to call from the airport was incorrect so just make sure you verify with

hotel provides the free shuttle from/to the airport and the fiesta casino which is the meeting point for a lot

room, pool, bar, restaurant

loved the use of the pool and the breakfast

convenient location, nice room, pool, bar, and restaurant

other guests even came up to us and sympathized as the kids were wandering around trying to find something to

exactly what we needed for a hotel next to the airport. free shuttle aswell.

laundry service, reasonably clean rooms

for room service was excellent, and the front desk s communication was helpful, prompt and delightful

free parking

painless, the front desk person was very lovely and helpful, offering extra towels as we had 4 kids with us

staff extremely helpful especially with an early check in

the breakfast buffet was yummy, with lots of options

we were in the pool before 7 am and the kids had a wonderful time (we did too)

plenty of parking

staff, great room and pool area, nice and quite area and a wonderful restaurant in the hotel

it has an on-property open air restaurant/ bar with good food

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

laundry is over priced

prices are too expensive! room service food and beverage menu was not available in the room!

early check in accommodated

wonderful view from the room and from the gym

i arrived too late for the laundry service, but the receptionist kindly did it himself which was greatly

there is nothing in a 2km radius, just roads the hotel also says it has a spa and a gym

free breakfast was very good and beds were

willing to help, fixed small issues, answered any question - restaurant, cleaning room, wifi connection, breakfast

location, security, breakfast.

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

hotel was spotless, the staff was helpful and friendly, and the pool area and gym were exceptional

the delicious pineapple and papaya with breakfast

be nice to maybe have someting like pancakes for breakfast too

the pool was refreshing and very clean

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

there was a laundry facility available which was very appreciated ($1

denny s next door for breakfast

wifi didn't work

only 20 mins from the airport. the bar restaurant had tasty and reasonably priced food.

the gym is well equipped

silent a/c, very comfortable mattress and pillows, perfect wifi and very appealing rooftop indoor pool

spa for the price offer is high price with not much amenities, pool area was not that clean had kids playing in

bar service and doesn't have room service at all

spa for the price offer is high price with not much amenities, pool area was not that clean had kids playing in

room was clean and breakfast delicious

was a storm electricity went out for a while the ac didn't work so they offered us some fans and wifi and cable

secured private parking

location, breakfast, secure parking. carolina is such a kind person!

they only serve breakfast, but many nearby restaurants

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

laundry is extremely expensive, room service has good and bad moments.

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

laundry in each villa

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

they charged an exorbitant amount for laundry service

was well priced and had included breakfast as well as a gym and a pool, only spent one night there prior to our

we used the gym which was small but nice (no high weights but it was fine

the wifi can bump you off when everyone is on it, like in the evening.

rooms are along a patio and there is a heated swimming pool next to the restaurant, which our kids loved :)

the front desk staff was really friendly and helpful, breakfast was good

wifi was horrible, bathroom didn't work properly, same breakfast everyday and coffee was not strong

no such thing as a wellness spa on the site

breakfast staff were mostly standing around the kitchen chatting and obviously couldnt wait for their shift to

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

laundry came back folded and

laundry facilities which was main reason we chose this hotel, however upon arrival, this turned out

free car parking

the added bonus was the breakfast

i saw only kids going into it, and for only 10 or 15 minutes -- not much sun on the pool most of the day

thought the listing said there was a washer in the unit, but i may be wrong (i needed to do some laundry)

the laundry room equipment could be updated with more efficient equipment, but this is just me being

clean, comfortable, quiet rooms. excellent breakfast and friendly helpful staff. guest laundry.

laundry is expensive, and only half of the machines were operating at the time of our visit

self service laundry is a bonus (you have to buy tokens)

floor with the suite is shared by the rooftop balcony and gym

great breakfast the casino nice staff gym welcome drink great wifi

the gym could have had lighter dumbbells as well. they only had heavy ones.

breakfast buffet was fantastic

gym appeared basic but i didn't use it

the wifi was good

good hot water and good wifi

extremely friendly staff and the bed was comfortable. really enjoyed the breakfast too

beds were comfortable, shower was hot and wifi was decent

bed comfortable and clean room, breakfast in the morning with sweets, toast and marmelade

very poor breakfast. good service for only club members.

everything else on the breakfast bar was off limits

everything else on the breakfast bar was off limits

breakfast costed extra money

should have an american breakfast on the menu because a lot of canadians and america's visit there

for a bit extra money, they did my laundry - perfect for a backpacker like me :) so if you searching for a nice

delicious breakfast, clean and comfortable rooms

we also enjoyed the free breakfast

the breakfast was decent, the location is perfect, just 6 minutes drive from the airport

wifi was very quick

big room, gym, laundry

of course due to covid, amenities like casino and restaurants have to close early.

and helpfulness of the staff, high standards of cleanliness, excellent omelettes at breakfast, the comfort of

staff at the hotel bar were exceptional and very

a big parking lost which was very usefull

our whole laundry was washed and dried for 5000 colones

they even did my laundry for a small fee and what a fine job mellissa did with it

nice place to spend the night prior to flying, nice staff, you can do 4kg of laundry for 10usd on site (wash

laundry service was also great and quick

clean room, great garden (with kitchen

away from the noise, great breakfast, beautiful clean rooms.

otherwise all good and safe parking

the room was clean, had enough towels, but the kitchen was not really good for cooking, except of salads, it

the breakfast was good for us, as we are not big breakfast eaters

good location near park, art museum and many restaurants. small but good gym.

private parking behind the gates possible

amazing place. clean, relaxing, beautiful garden and pool. very nice lady hosting us.

nice pool and very comfy beds

the breakfast by the pool was lovely

surrounded by nature - there is also enough space for running around if you intend to come with kids