deluxe room was spot on, with the little balcony looking out over the fields and pool

one golf ball ice cube and 10 minutes care and attention should do it

only one disappointment we had was that the pool wasn t open

for reception, if room service was available

very easy access to the pool and easy for luggage too as lots of parking available

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

the bar prices.

gym facilities, tv and sound system didn t work and only one a/c unit was working, no hand

it was very clean, spacious and had pretty good wifi which was great as phone reception was horrendous

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

we were lucky enough to get a parking space in the hotel parking opposite which made it very easy

free secure parking amazing

parking, bar service and restaurant. good atmosphere. central location.

the bed

the apartment suite was huge and beyond my expectation, 2 x bedrooms, 2 bathrooms, kitchen which was well

amazing on the river. spa. hydro pool

breakfast isn t the greatest

the spa pool is very small (but perfectly formed)

all went well,regret no swimming pool

room was on the ground floor and we we woken by cars in the car park and the laundry trollies being wheeled

room looked out onto a wall, it was cold and we were disturbed early each morning by laundry trolleys trundling

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

our studio room was outside of the hotel next to laundry could hear machine noise in the night.

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

breakfast was the best breakfast we ve ever had

great variety on the breakfast menu

exceptional hotel in the most beautiful surroundings, the staff, service, cleanliness, food and spa facilities

lots of space for kids to run around and explore. food was delicious and service was great.

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

of a swimming pool, pool table, table tennis and table football

the warmth of the hotel. the swimming pool

the free wifi did not have a very strong signal

it's stunning with a great four poster bed a chez lounge a dining table and comfy sofas by the fireplace where

felt like an apartment with its own private staircase and luxurious spa bath within the lounge

carved four poster bed, inglenook fireplace, very high ceilings, antique furniture and balcony

the wifi was not very good at all. the fried bread at breakfast wasn't very nice and too greasy

fantastic but found wifi to be poor

tim greeted us at the reception, bar and at breakfast, great guy and couldn t do enough for us and other

com site that only certain rooms were available for pets and that there would be an additional charge for this

the staff we also great, clean rooms comfy beds and lots of parking

breakfast was very good

off road parking and free wifi

wifi and television also top class

good wifi

laundry trolleys blocking signage for disabled parking

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

we were pleasantly surprised to find a kitchen in the room, which we might use on a future visit

bed very uncomfortable kids couldn’t sleep well

we told them we would be late for breakfast and they kept it open for us

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

the bar prices are a little high 6 pint 6 a glass of prosecco

i went to another waitress to order food from the kitchen who kept telling me it would cost extra

staff was and how well kept hotel was and that you could even visit hotel next door for swimming pool, spa, food

fun outside bar area with live dj on the sunday we arrived with exceptional sea view

restaurant and bar were great

i booked these rooms for the location, car parking and outdoor terrace during the very hot weather; i was not

this hotel, staff were amazing, room lovely, breakfast nice and bar area and bar staff was just brilliant really

beach wonderful location,the sunset bar is stunning,as is the marquee dining and restaurant

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

small for the money ,no plug point close to the kettle,wifi wasn t working at all times ,cleaning wasn t

hotel, staff were very caring and the hotel room was clean, fantastic breakfast

it would have been nice to have a mini bar in the room

os above a kitchen or laundry ) otherwise everything else was very good

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

family friendly, would recommend for staying with kids

loved the location and the pool

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

it would help to have more places to hang swimming costumes, and on-site laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

room service etc was plain and simple

wifi not great

facilities were great and enjoyed making the most of the spa and gym

location very close to the seafront the facilities of the hotel, stylish restaurant and bar and the spa facilities

helping me with my load of bags and room service

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

the are good and welcoming, the spa area are good

the wifi didn't work in our room i am not sure why it cost 25 supplement for a dog

the breakfast was very good and the staff very helpful

balcony and the view. good breakfast

the shower almost burned me the wifi did not work

shabby, poor quality food, swimming pool closed, unhelpful staff, no wifi, 1 star accommodation at best

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

ev charging point was a bonus and means that you will stay top of our list

wifi didn't work in room, however, was moved to another one where it did work

com) which apparently can t charge for full expenses and half board option does not include kids meal at dinner

no details in the room of how to contact reception, room service, etc

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

laundry bags all over the place which is not the best view, in the morning to much noise night as

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

dirty laundry left in corridors

they should have a word with the laundry service who do the towels

now closes at 10pm instead of 11pm and there is now no overnight room service for refreshments

the pool is a great resource and was widely available mid-week

the spa facilities were great but looking quite dated. definitely in need of a revamp.

pool could do with some maintenance, although very clean but tired

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

didn t like the fact we had to pay for parking.

and shops staff were very helpful small charge or 15 to leave your car at the hotel on secure parking

location is great with plenty of parking, staff , hotel very good.

wifi was just about ok but not for streaming films

very pet friendly

meals had to be pre booked. room a bit cold. no room service or hotel info in the room

during our stay one person make drinks behind the bar , picking up ready meals from kitchen and delivery to

was clean bedsheets nice view friendly staff good size kids bed amazing food swiming pool fantastic for a family

we opted to keep the room service so our rooms would be be

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

hotel is less pet friendly now and that could have a big impact on many people who have stayed there

were absolutely huge we booked a small double room and it was massive loads of floor space and big windows

good views from the hotel beds/ bedding really comfortable love the oldy worldly feel and decor spa facilities

the bed was extra comfy. we had coffee in the fireplace room with the christmas tree :)

poster bed, fab cocktails, central location with onsite free parking

wifi was excellent allowed me to work unhindered

efficient service. very clean. very good breakfast

comfortable lounge with a cosy fire. excellent restaurant. great breakfast

there are few important facilities nearby such as public laundry, restaurants, etc

the location was good. plenty of parking staff very friendly

wifi not too good in my room

wifi was not very good

operated system for the hot tub and had raided my coin jar as partly i wanted a relaxing/recharge spa break as

pool close too early on christmas day and open too late on boxing day, but this is understandable

staff on reception, breakfast and cocktail bar couldn t fault

wifi not working

room service for drink was poor and was sent from pillar to post to get an answer if how it worked

staff very friendly and helpful. breakfast excellent. room lovely and comfortable good size.

rooms, no hotel items in the toilet like toothbrush for example, room service is very poor, they didn't clean

bed so comfy, lovely breakfast choices, gym

wifi worked ok

i would have liked to have some room service options

enough hot breakfast available, ran out of milk in the evening and morning

was quite a lot from menu not available breakfast room overlooked piles of dirty towels and laundry decor in

bed and pillows fantastic, food lovely, kids loved the pool.

countryside location short stroll into town rural setting lovely indoor pool

best part of the hotel for us was the pool; we had the pool to ourselves every day of our stay

a big and well appointed family room - the kids loved the bunk beds, which were built in and solid

sometimes hotel laundry can smell a little musky

i sent some stuff for laundry but it wasn t washed.

was good very quiet at night staff never bothered you very clean and laundry changed regular

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

great food and room service, perfect location, clean and comfortable

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service which would have been nice

good room, poor choice of room service.

room service only offered sandwiches, and no room service menu in the room.

were friendly and helpful, location is excellent and liked the fact the bar had live music

the bar was reasonably priced and was comparable with other local bars in

no onsite spa and no late evening hot food available for room service.

unable to connect to wifi

the food in the bar area was incredible in fact probably the nicest club sandwich i ve ever eaten lol

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

breakfast was as expected: all the

the bays for disabled parking could be a bit bigger

bed was very firm limited pool access for kids during half term

the spa area is being refurbished, it s still useable, we will be back to see it finished

needs a deep clean as smelt like dirty laundry

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

this effectively gives the hotel residents no-where to sit but the small bar area

good choice of drinks at the bar and very

character pool gym food comfortable bed dressing table

great location and getting to use the spa facilities was great!

car parking sometimes tight signage not clear on arrival price did not include breakfast

room service cleaned room whilst we went out and forgot to replace toilet paper and took one big

the wifi was a little bad

decorated room beautiful location comfy bed lots of free parking great shower excellent breakfast good value

wifi not widely available.. shower didn't have much power.

the staff were very friendly, a nice welcome from the reception team and a very happy bar and restaurant team

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pallets of laundry being dragged under my window at 7am on a saturday

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

noise outside my room from the laundry collection twice a day

water of the pool could be a better ,cleaner ,if i really have to say something but was good all around ,we