a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

lack of repairs in the thermo pool tiles missing and damp on the columns. needs dealing with

free mini bar - lovely breakfast and the spa was amazing

plenty of parking

the outdoor pool was too busy to go in as full of families and little kids but can’t blame them for enjoying

this hotel, staff were amazing, room lovely, breakfast nice and bar area and bar staff was just brilliant really

second the room service just took forever after ordered and paid

t working so we couldn t do our own ice for drinks if i m being really picky, some allocates parking for

beach wonderful location,the sunset bar is stunning,as is the marquee dining and restaurant

it has a bathtub and offers room service.

ok, maybe the wifi coverage could have been a bit better in the bedroom, but these

com site that only certain rooms were available for pets and that there would be an additional charge for this

wifi was pretty patchy although in and around that part of the world it just seems to be a bit of a

tim greeted us at the reception, bar and at breakfast, great guy and couldn t do enough for us and other

breakfast is outstanding and so many choices we ate so much we didn t need lunch the dinner also

room was on the ground floor and we we woken by cars in the car park and the laundry trollies being wheeled

our studio room was outside of the hotel next to laundry could hear machine noise in the night.

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

i was awoken at 7am on sunday by laundry being wheeled across the car park: it sounded like a tank was passing

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

parking, bar service and restaurant. good atmosphere. central location.

parking was a little tricky and minimal

tried ordering room service - again phone not answered

did not like my experience when trying to get hold of room service

parking was limited

spa has very small seating relaxing area small pool and sauna

beautiful spa and hotel and really helpful staff .. we had a lovely stay

the beginning of our stay until the end, all staff in reception, bar and restaurant were exceptional

pictures of the spa facilities were a little deceptive and no treatments were available to them being

very easy access to the pool and easy for luggage too as lots of parking available

dinner was excellent, breakfast was the same, we would definitely visit again

breakfast good too, with plenty of choice

the bar lounge was cosy and had a very relaxing feel to it, and the staff were very helpful and

ample parking

there was also a background sound of the waterworks or adjacent laundry during the night from our attic room

lovely staff , beautiful hotel and rooms. delicious breakfast

the parking lot is small so you might miss out on a spot if you don t get there early enough

the reception, bar and restaurant were also first class as were the friendly, helpful and efficient staff

wifi very poor in room we had

only thing that could have made the stay even better would have been the addition of laundry

only thing i can think of that would have really been useful to have is some laundry facilities either in the

there was insecure wifi available for those who are not security

porter service for luggage from car park, more disability parking space.

annoying little midge like insects at head height when using outdoor pool (handrail on entry/exit would be good

outside of the manor house all just felt like a holiday camp, and our room backed on to the laundry so we were

the laundry was good

hated the free wifi

the bed was very comfy and there is an excellent gym

cosy bar and very comfortable dining room with attentive, friendly and efficient staff

shout out lisa f helping with the laundry room and getting laundry powder

there was a guest laundry room ( 3 to wash, 2 to dry)

travelling with 3 small children, the guest laundry room in the hotel was a great bonus

we did this ourselves at extra cost for the laundry

there is also a laundry on site if you need one

the room service breakfast was outstanding

more veggie main meal options on the room service would be good too

we were attending a wedding we requested an early check in and were very grateful that they were able to oblige

great location and getting to use the spa facilities was great!

in the dining tiom but it was closed as we were the only guests booked, wish we had opted for a bar meal instead

old furniture, tiny bed, no view, no slippers, no hairdryer, no laundry bags, no minibar, bottle of water from

drinks service was extremely slow and the amount of dirty glasses on the bar was unbelievable.

staff were very welcoming, the breakfast was out of this world all you can eat made to order

kids enjoyed the pool and garden area

room and spa facilities were absolutely amazing

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

the warmth of the hotel. the swimming pool

the wifi not always good in room

no evening meal options or room service.

room service menu/phone available in room - staff happy to assist with glasses for our champagne(

good parking , close to everything, really nice hotel .

had to repeatedly sign in for wifi

expensive drinks in bar so did not use this facility

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

room right next door to kitchen and laundry room as well as communal toilet

kitchen closed to early

room service was excellent

gym & leisure facilities

our sleep was also interrupted by noise from laundry machinery throughout the night

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

os above a kitchen or laundry ) otherwise everything else was very good

had a room service bill and the porter decided to knock my room at 08:37am after a heavy night to give me

the sister hotels had facilities for the spa and another sister hotel had a treatment room it would of been nice

laundry trolleys blocking signage for disabled parking

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

breakfast on last day of covid rules

no room service option and no fridge in the room to keep drinks or snacks fresh

not so clean, small sink, not comfortable. bad wifi.

balcony and the view. good breakfast

good value for money clean room breakfast was great staff was good

the parking at this hotel was expensive 20 a day, breakfast was expensive @ 14

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

we liked all the breakfast.

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

room service connected to the reception

heating heating full blast and not be able to turn off.no room service

thing, in just my room i haven't had wardrobe, plus, room service is not regular

good size room comfortable bed spa was lovely

the reception, ristorant and bar staff very nice ,smiley ,polite and friendly, specially with kids,thank you

the are good and welcoming, the spa area are good

staff, room serviced daily & excellent breakfast

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

dirty laundry left in corridors

laundry bags all over the place which is not the best view, in the morning to much noise night as

was very small 32”,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

the bar was also very cozy, they made great drinks and good sandwiches

to get room service at 9

excellent decor, food and drinks with great service and ev charging that's free!

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

the tv was of a good size and easy to connect to wifi or link your phone or tablet to cast on to the screen

location, parking, helpful staff, clean and great breakfast

small for the money ,no plug point close to the kettle,wifi wasn t working at all times ,cleaning wasn t

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

beautiful location, quiet hotel no kids policy. lovley garden!

used room service for meals and quality was excellent

shower power rather weak. wifi poor throughout. towels not soft.

having to pay for parking in the carpark.

was clean bedsheets nice view friendly staff good size kids bed amazing food swiming pool fantastic for a family

the outdoor pool was fantastic, kids paddling pool could do with a clean though

the outdoor pool was fantastic, kids paddling pool could do with a clean though

the receptionists, the restaurant staff, the bar staff were all so friendly and nothing was too much trouble

running out of food items poor hygiene around coffe cereal area do wonder what hygiene in kitchen

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

fiance's driving license had the address of 'turbary park avenue' written on it, as opposed to 'golf links road

only thing was they don't clean your room until you leave, every other day would be alright for room service i

great location and friendly atmosphere , plus it is pet friendly

building in the heart of lyndhurst, with the addition of parking

the style of the hotel was lovely along with the variety at breakfast

location, excellent breakfast provided

staff were excellent; allowed an early check in; thank you.

wifi was excellent allowed me to work unhindered

evenings we had meals from the bar that we were able to eat in

bed was very comfy. excellent breakfast and evening meal.

easy off road parking

accommodation is very cosy and good to have a fridge and kitchen sink

great food and breakfast. very friendly helpful staff

they should have a word with the laundry service who do the towels

t get any hot water from shower free wifi would be better if allowed live streaming such as sky go football

no room service

helpful and efficient staff, location perfect and excellent breakfast and comfortable lounge and bar

family member really good location with easy disabled parking at front of hotel good pool and spa

wifi was not working in my room .

the beds were very comfortable, including the kids' bed

good choice of bar snacks at reasonable prices

lovely rooms and the bar and restaurant was stunning

told you could order from the room as the kids were tired and ratty, but there was never an answer to the phone

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

hotel perfect, interior decoration perfect, room service on point , staff very lovely

top notch cocktail bar with great staff

night too, and when we got back from town later that day we were told our breakfast would be room service monday

late check out at 11

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

i sent some stuff for laundry but it wasn t washed.

was good very quiet at night staff never bothered you very clean and laundry changed regular

sometimes hotel laundry can smell a little musky

wifi was ok, but could be better

was quite a lot from menu not available breakfast room overlooked piles of dirty towels and laundry decor in

the car park had ev charges.

kids loved the pool and sauna

the pet friendly room was a little small with no space for the dog to stretch out.

friendly staff especially the lady on the bar had us laughing mist the evening bedroom was very comfortable and

i couldnt get onto the wifi on my laptop for some reason. it was fine on my ohone.

it had swimming pool steam room sauna gym.

paying 5 extra every time for a tray for room service

very quirky decor, great pool. loved the sky bar.

children in the spa running riot when we went but most times kids are not allowed in the spa

needs a deep clean as smelt like dirty laundry

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

great location, fantastic breakfast, friendly staff, good gym, good wifi

walking to the beach and back to hotel is a bit difficult with older person & kids

there was no room service and would of liked a bath

friendly staff , good breakfast, lovely clean room with a comfortable bed , easy to control air con and plenty

breakfast, staff and location