had a laundry delivery which was sat in a fire exit for at least 2 days

so noise early morning as the room is in the car park bins being emptied and laundry vans

i was awoken at 7am on sunday by laundry being wheeled across the car park: it sounded like a tank was passing

we stayed on the night of the fire in the laundry room, the staff were very professional and made sure everyone

ll and car park) with constant use of area outside window by staff emptying bins and loading laundry

whilst at breakfast the laundry staff went into the room and replaced water and took away the soap this was an

atmosphere and great facilities for breakfast and dinner and just chilling out in the lounge and bar facilities

wifi a bit slow, slightly noisy room with road facing option although it wouldn't stop a rebook.

were extremely comfy, cooked breakfast was nice.. also love a late check out!

central location in the town excellent clean and comfortable room nice bar area

the beginning of our stay until the end, all staff in reception, bar and restaurant were exceptional

we ordered room service on saturday night and it arrived hot and well prepared

it s easy to find, there s a good amount of parking, and everything is easily accessible

breakfast was superb; evening meals very tasty and great quality; spa was lovely

parking was limited

a hotel that promotes itself as a child friendly destination, they should have offered basic laundry facilities

loved the walk to the beach and the golf course

breakfast room service yesterday was 30 minutes late and the waiter on the phone was rude about the delay as

location and surroundings were fabulous all the staff were really friendly and helpful the gym was good the

golf short course was good but would suggest they show signs to the 1st hole which i could not find

fabulous location, parking onsite, rooms comfortable and nice touches to make it feel like

parking difficult

t working so we couldn t do our own ice for drinks if i m being really picky, some allocates parking for

i had booked a twin and emailed the hotel to say i required 2 parking spaces and my friend and i were arriving

beach wonderful location,the sunset bar is stunning,as is the marquee dining and restaurant

couldn t get any signal in my room and also when arrived there was laundry left outside my room and rubbish

we arrived to the previous night laundry for what seemed like all the rooms, all over the floor by the main

had to wake up before 6 am daily due to noisy laundry collection lorry and early fire alarm set off on one

when we queried we were told room service was post 3 days

room service coming in at 9:40 when we were due to leave at 10:00

would say they just need a few little amenities available in the bar area, light snacks, making sure the coffee

also, the parking on site was an added bonus

be aware too that there's no room service and you need to check in by 10pm and out by 10

no bar open no food facilities

our room was lovely and the bar was really nice

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

room right next door to kitchen and laundry room as well as communal toilet

spacious shower cubicle and clean

gym & leisure facilities

room did not look as pictured online overpriced room service for the quality of the food parking was poorly

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

the bar lounge and waiter service. just like being abroad.

tv & wifi in the room worked perfectly

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

breakfast was a catastrophe, cold food, coffee machine was broken

from reception to the bar staff they couldn t be more friendly and attentive

was nice and warm for the kids

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

didn t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over

good value for money clean room breakfast was great staff was good

the room was amazing. as was the breakfast absolutely delicious

the bar closed very early and didn t have much of an assortment

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

no wifi in the room

no room service, no telephone in hotel room

staff, room serviced daily & excellent breakfast

small gym, be better if pool opened at 7am instead of 8am so you could swim before breakfast

clean rooms friendly staff welcoming and pet friendly

wifi very poor

great pet friendly hotel

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

laundry bags all over the place which is not the best view, in the morning to much noise night as

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

dirty laundry left in corridors

no dedicated service lift for the laundry/cleaning staff

i asked for them, only to be brought dirty laundry

feel the breakfast on offer was worth £12

the sofa for the kids was not very comfy

phone did not work in room, was not told this on checking in had to use mobile for room service and still

there is good parking (and ev chargers which was helpful) easy walk into town but nice and quiet away from the

com) which apparently can’t charge for full expenses and half board option does not include kids meal at dinner

to get room service at 9

the ev charging point was an added bonus

great breakfast, comfortable beds and free ev charging

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

friendly and helpful the hotel was clean and got a warm welcome throughout my stay at miramar room service was

wifi was just about ok but not for streaming films

location is great with plenty of parking, staff , hotel very good.

and shops staff were very helpful small charge or 15 to leave your car at the hotel on secure parking

clean and well maintained swimming pool

the outside pool was great and thoroughly enjoyed by all

staff was great! wifi connection working good.

the outdoor pool was fantastic, kids paddling pool could do with a clean though

staff and swimming pool and location

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

great location, great facilities in the hotel (pool, gym, sauna, steam room, jacuzzi, beautiful garden,

the gym is in a room off this but looked pretty good

charged 5 to use the pool and gym facilities in a hotel advertised as a spa hotel seems a little silly

we worked from the lounge on the monday morning, the wifi was ok but struggled a little on video calls

tapas in the bar was lovely but we found the restaurant menu rather pretentious and so we chose to eat out

very easy access to the pool and easy for luggage too as lots of parking available

grounds, the outdoor pool, the comfort of the rooms and how well maintained it was

we could also use the pool if we wanted to and everything exceeded my expectations

they should have a word with the laundry service who do the towels

bar prices very reasonable and plenty of sofas and chairs to relax in

pool could do with some maintenance, although very clean but tired

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

spa facilities free lovely breakfast and value for money, waiter/waitress again very polite and

the shower was amazing wifi connectoin was really good

the ev charger was not working

position in bournemouth right on the sea front my room had all you needed tv wifi iron etc i had dinner in the

lack of wifi speed. unable to watch films on ipad

right on the sea front my room had all you needed tv wifi iron etc i had dinner in the bar tasty and good value

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

room service only offered sandwiches, and no room service menu in the room.

night too, and when we got back from town later that day we were told our breakfast would be room service monday

no room service available at midnight

perfect location being close to the pier and town centre..lovely bar and restaurant area

i sent some stuff for laundry but it wasn t washed.

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

sometimes hotel laundry can smell a little musky

was good very quiet at night staff never bothered you very clean and laundry changed regular

location very cordial staff excellent breakfast

pool was dark and echoed a lot and was very noisy with kids there from 8-11 which is a long time if you want to

very quirky decor, great pool. loved the sky bar.

room service slightly over priced

although the hotel was pet friendly, we had to pay an extra 25 charge to have our kitten with this

staff on reception, breakfast and cocktail bar couldn t fault

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

needs a deep clean as smelt like dirty laundry

was fab plenty of choice for everyone especially for kids

perfect stay and great location. really enjoyed our stay, will remember to use the gym next time

luckily it doesn't take long and probably burns off the calories you consumed with your breakfast that's included

big spacious rooms, air con, usb charging, modern bathroom, convenient car park with ev

breakfast felt a bit guilty that it was a date night as my kids would have loved the waffle machine

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

pallets of laundry being dragged under my window at 7am on a saturday

staff couldn’t have been more helpful- particularly the hotel manager- as a group with kids, a dog and a

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

its a good hotel, great localization, clean and with parking space

the kids

from the bar the bedroom they put us in was above the bar so we didn t have no sleep with the kids because of

we also managed to get back to the hotel early to have a drink in the bar and a very welcoming and friendly

location of hotel is excellent with bars and good restaurants nearby

the staff were very unhelpful and forgot to send our laundry twice

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

location and faculties, kids loved the outdoor pool

great bed, great view, attentive staff and everything including room service was good value

of all the staff from reception to the restaurant and room service are perfect

pool relaxing spa style designed with adults in mind

well equipped gym

the wifi wasnt great..

wifi signal was hopeless in our room

breakfast excellent. hotel is spotless. gin bar is great. i will definitely return.

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

there was free wifi

a plumber coming on saturday to fix the basin), and help given willingly, eg in connecting to the wifi, opening

plus couldn't get wifi in the bedroom

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

spa and pool area also so good

the indoor spa is small

stay, shame room service wasn t available at 24/7 thinking of coming next week, would love a discount for

room service was a dangerous game as i was ordering pina coladas but it wasn t a bad thing

there are few important facilities nearby such as public laundry, restaurants, etc

although there is free wifi

were just staying over night but needed some where to stay with on site parking , breakfast and resonaal price

on site parking pool and spa location and good value fo money.

n over bar area too noisy women n kids screaming and shouting til 2am,games room needs revamp broken pool

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

do with better access to the swimming pool, gym and spa for those who find stairs difficult

sauna and steam room, although pool was quite small kids made the most of it and it was open till 7pm during

the guy in bar also very kind and helpful

great value for money. room adequate although overlooking the laundry. breakfast lovely.

room moved to not clean and looked out over heating vents and laundry bins

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

seeing the reviews on this hotel i was amazed everything was excellent i can't fault anything the pool was a

the pool was very nice, the kids love this hotel!

hotel very clean, bedroom and en-suite of a high standard. nice breakfast.

that it's a pet friendly hotel but it would be good to have facilities (ie bin on site) to fully cater for this

lovely gardens could been seen from the light airy lounge and bar areas with a terrace perfect for the summer

ok, maybe the wifi coverage could have been a bit better in the bedroom, but these

breakfast was very good

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

staff clean throughout ud83dudc4c swimming pool, gym, games(pool ect) lovely location, nice area, good walks to

parking

in the evening we were sat at the bar and lots of kids activity, pool table, table tennis, lots of family board