there were kids there during our stay and they were loud

fantastic breakfast, every kitchen utensil you can imagine in the family room

i couldn't use the wifi on the rooftop.

nice rooms, welcoming staff + the spa and breakfast

hotel is well decorated, on the perfect location with free parking

we also used the laundry service and they did it the same

- wifi connection not always working - unfriendly stuff in dining area

nice hotel on seaside in the city center with beautiful view. good breakfast included

the wifi didn t work in our room

location few meters from the pools, private parking behind the hotel, rich breakfast, excellent wifi quality

the hotel adds some nice touches with pool access, restaurant discount, etc

gym equipment would deserve some upgrade and additional items

the spa facilities added an extra magical touch to the experience

there is a unique natural pool next the hotel and the guests have a free entry

great and tasty breakfast with variety of food and fresh fruit and pastries

the spa and the pools are great

spa needs improvement, the walls and ceilings are old and do not look well

spa facilities are old and tired

inside and outside pools, jacuzzi, spa facilities

spa wellness center only do massages - wanted a pedi

coffee during the breakfast.

in the morning we had a delicious breakfast and in the evening you can sit on the terrace and taste the madeira

wifi was available in the room as well

were able to eat breakfast until 10 o'clock, and although we were a little late, we were able to eat breakfast

kitchen wasn't properly equipped

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

only thing which we feel that can be improved is the extra beds that were provided for our kids, which were not

the hotel itself has 3 different pools (plus one for kids) and its own gorgeous beach right at the front

i arranged balloons and a cake for my partners birthday and the hotel provided a free sparking wine

spa and gym facilities are top

additionally, they advertise a laundry service which, to give you an idea, is 2

comfortable beds and bedsheets, clean and big room, superb lobby with 24 hour reception, free parking in an

lack of wifi in rooms - only in reception ! not good for a hotel of this quality these days.

had a fantastic time staying here, great breakfast buffet, location was amazing, the gym wasn't that good but

subterrain parking place could become crowdy if the hotel is full, and the access in-out could be difficult

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx

the pool, terrace were all very comfortable, strong wifi all across the terrace by the pool

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

there is an elevator but parking is difficult if it’s

run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

the drilling in the room/corridor next to me was affecting my work poor wifi (but this was fixed the last day

kitchen was locked inside room unless you would pay additional 8 euros per day or so...

our room was really noisy because of the people in the next room, and because of the karaoke bar down the street

spa facilities are very good

but the surrounding gardens, the pool and the magnificent trees are more than a compensation

hotel felt quite understaffed so you had to use phones in the bar by the games room and the pool to ask for them

was very tranquil when we were there ( early february) and we had the spa and a good sized indoor

the food in the bar and restaurant is also very good

there is a lovely swimming pool for cooling off and the view from the property is wonderful

the swimming pool is beautiful, clean and open at all time

swimming pool could be warmer

close to funchal breakfast: rich, varied, delicious, tasty with ocean view for free:) every day pool: beautiful

you need a hire car but the hotel has gated parking

swimming pool area was great, the water wasn t too cold which was a plus

excellent spa facility and additional massage

pool very helpful staff decor food was good in the restaurant in the evening

the gym equipment such as the running machine, wasn t working.

the spa and the gym were great too - we had it to ourselves

it was lovely, quite aria, awesome ocean view, great stuff, warm pool. great experience!

nothing really, a shame the vintage bar on the 5th floor seemed to be closed when we were there.

options for shopping or dining (got to know it's famous especially for espetada :)) there is a parking spot for

rooms serviced everyday and you get bath gels, shampoos and body cream etc, safety box in room, parking onsite

it was a very steep and narrow street and we got the car stuck in a precarious parking position

excellent breakfast, staff and accommodation. breathtaking view!

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

that swimming due to stones and rocks should be very dangerous here, but you can use swimming pool

so was the breakfast

the pool has perfect water temperature

the wifi was poor

nice breakfast with ocean wien (i would only add vegetables) cozy room, clean

the room was clean and tidied up every day, the breakfast was delicious

easy parking, calm pool area with drinks, no kids around

think they should suggest more food speciality from the island for breakfast, like typical fruit etc

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

the juices at breakfast were appalling and were a serious let down given the otherwise high standard of

although there weren't many children staying, it was great for small kids - playground, playhouse, bouncy castle

breakfast however was excellent

the wifi didn't reach the pool area which seems to be something easy to fix

the sunbed and pool area is very spacious and comfortable

from breakfast to dinner, every meal was a delightful culinary experience

no entertainment for kids ( kids club, movie nights,

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

summer entertainment program is nice for kids and adults

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

the service the atmosphere the garden the pool the view the restaurants

wifi was a bit poor, and it was hard to avoid cigarette smoke from other balconies & in the outdoor

loved everything, but if we had to be critical, we would mention the small water glasses at breakfast (about 1

staff was nice, breakfast is delicious

parking is available

hotel garden is beautiful and has good amount of parking spaces

the pool was closed, the jacuzzi was closed, the gym was closed

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

the spa facilities were not big enough to accommodate all the people who could be using them (although

we really loved the views, the pools and the spa treatments

we ll equipped kitchen for a weeks stay

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

food offer for breakfast is good

delicious breakfast, reasonable pricing

view, breakfast, staff, lounge / bar area, swimming pool, terrace, quiet

the rooms, gardens,public areas and pool were all superb and well designed and maintained

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

easy access to funchal through shuttle and local taxis

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

the pool and area was superb

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

i like the location, the little kitchen in the room, the swiming pool

the pool, jacuzzi, and swimming pool are excellent

suite, spacious, clean and functional, balcony with ocean view, wifi very good location near shopping mall forum

the spa area is nice and the jacuzzi positioned toward the

sometimes wifi was poor!

the pool bar did not open until towards the end of our

the shape is not for real swimming but only for kids to play while usually a heated pool for kids shall be 33

when checking under the bed for items the kids may have dropped, i found maltesers

laundry wash prices were high

we also visited the cocktail bar which offers entertainment in the evenings

the wifi was having issues but overall was good

and funny staff with a free shuttle bus to the city and great advice to explore the island in the short space

many facilities like a pool on the terrace were also impresisve

the spa facilities were great and it was good to be able to unwind after a day of many activities

wifi good

great view over funchal shuttle bus to the city center (pictures) great variety for breakfast

toboggan sledge passes constantly by steep hill to approach they don t warm the pool, and the water

friendly staff, perfect location to sightseeing, wonderful spectacular terrace with pool

laundry service was awful

laundry service at super speed!

room service menu was very

gym didn t have any weights and only a single resistance machine

heated pools, gym, sauna and spa

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

maybe one little thing: a wall clock in the swimming pool would have been appreciated

room was airy, spacious and great for a couple

lovely indoor pool and spa

the breakfast was outstanding

roof terrace for breakfast, we enjoyed the variety of food of the breakfast, we love the swimming pool

adults only but directly above public lido so summer holiday noise a real issue- no sun on balcony

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues

gym and indoor pool/steam room were very dated and not really fit for purpose.

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

i loved the pool area

the room had very bad access to wifi too

the facilities, including the three outdoor pools of which one was an infinity pool, wonderful kids pool and

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

laundry service was patchy

spa jacuzzi also could have been warmer

the kids zone was handy to have a play area indoors when it got a bit too hot

special shout to margarida (maggie) from the kids club, our daughter loved every second

food was lovely, spa facilities were amazing and the rooms were spacious. indoor pool was warm.

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

breakfast : staff really unpleasant, not friendly and not helpful

the wifi was ok, but sometimes a little slow.

room, basic furniture, sofa bed and one small extra bed for kids, quite old fashioned but useful, kitchen equipped

location and the staff is professional and friendly, kids love them.

entertainment or bar daily

the restaurant and bar team are commendable for their politeness and engaging personalities

about 20 free parking spaces first come first served

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

strong wifi

free parking slots in the own underground garage

breakfast is good, lot's of food and diversity

things were given to laundry for cleaning, but white shirts became yellowish

location near old town, free parking

the inclusion of breakfast and dinner each day made the stay very enjoyable and the opportunity to book at

wifi very slow. wait for elevator: too long!

cocktails in the cocktail bar were average.

next to the laundry room (think washing machines which are on day and night) and b

lovely pool and leisure facilities, staff v helpful, good variety for breakfast

wonderful breakfast

there were several spa features

facility with nice, large pool and pool area

mostly as a central location to plan day trips, which worked out well with a rental car and free parking

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

the vasco da gama bar served also lunch and dinner anytime during the day

the breakfast was really rich and fresh

was with a balcony, spacious and really clean) the food in the restaurant and in vasco da gama bar was delicious

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

wifi connection was very bad, after some requests have been improved

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

pool and the the terrace bar were lovely and it was well located to access funchal

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

we had lunch at the bar by the pool and it was excellent as well

there was also table tennis, mini golf and boules

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

had two interconnecting rooms (for us and the kids) directly above the bar where concerts were held daily

would give 9-10 probalby but there was some problem with wifi

delighted with the option of a pool, ping pong and with beautiful views of the city of funchal and the sea

room service can be better rather than charging 3 euros to bring a bottle of water

the breakfast and dinner was great and varied

really friendly especially helena at the pool side bar were coming back to see her

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

working throughout our stay, the water in the jacuzzi was merky, no supervision of the pool with kids jumping

parking space

and outdoor swimming pools were great, there is also well equiped gym, jacuzzi, everything for free

hotel bar is also something to be recommended

and the kitchen kindly served us lovely traditional homemade tomato soup and we relaxed in the bar on site and

wifi in the rooms did not work well, but it was possible to use the library for work and occasional

parking lot is very small, only 4 places to park your car, however, i can understand, just because,

bar service was excellent and enjoyable

free parking breakfast was very good, staff was super friendly

hotel fantastic staff from reception to cleaners to restaurant and bar staff wonderful breakfast plenty of choice

location quite good with parking on site though we struggles a bit for space no screaming kids generous drink

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

no room service, no iron or ironing board in room, toasted sandwiches only during the day (which

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

clean rooms, delicious breakfast, friendly staff all over the hotel

hotel with spacious rooms, luxurious buffet-style breakfast with sparkling wine and helpful staff

food at the pool bar was good too

than could be provided - i am not thinking about any extra information - we had to ask about wifi access

there wasn't any room service for ice etc

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

breakfast was very good

location breakfast

room, clean laundry and towels

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

great breakfast, upgrade on room, lovely staff

maybe they can improve with the gym opening hours as it closes at 7pm which is right before and after dinner

extra big thank you to sophia at reception , lucia and hamsa at the pool bar who all made me and my partner

the bar by the swimming pool was very pleasant except when it rained

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday

one gripe was that the kids club was not open

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

pool was fantastic, and kids really loved it

breakfast is fine and wifi is very good & stable

wifi was operational but not strong

the gym was in bad repair so would have liked that to have been better

restaurant, bar and bbq - delicious food for any taste

cost of laundry has high. otherwise could find no fault.

wifi was good

the breakfast buffet had a wide range of offerings, meats, cheeses, eggs, fresh fruits, many rolls,

lovely gardens and pool area

doesn't feel crowded, plenty of space round the pool with shade

great breakfast on our last day they they gave breakfast to take to the airport

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

good buffet breakfast, with a good choice of fruit, meats and hot food.

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

the breakfast was scrumptious with lots of variety

breakfast, except that the orange juice & decaf coffee were too weak

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for

unfortunately our room did not provide a menu for restocking of the minibar or room service (we didn't bother

wifi could have been stronger

breakfast buffet was really good, very good drinks at the bar right at the entrance

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

i was charged for laundry although i didn't use that service, i emailed client service and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

we could also use the gym, you have to book for same and they check your temperature before using it

excellent breakfast. highly recommended.

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

the wifi was not very good, the entertainment was non existent.

kids couldn’t use it, so we had to go to outdoor pool which was an issue for us since my partner

5-star hotel that must be modernized and above all to provide better room service (we pay 5 euros for ordering

the breakfast was very good excellent choice of local produce.

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

excellent room service

delicious breakfast with very good selection

breakfast great service hotel agreed to late check out (5pm) helpful concierge

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

we very much enjoyed the infinity pool and played some tennis on a well maintained court

the food at the pool was below par

fantastic location! staff is extremely helpful ! kids club staff was great

comfortable beds, excellent breakfast

rooftop bar have spectacular views with infinity pool

great pools and gym, we didn't use the spa but it looks well appointed breakfast on the top floor was excellent

the kids was amazing

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

i managed to fit a spa between the activities ( excellent as well)

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

our son (18mo) enjoyed the kids playrooms

cuisine, very friendly and attentive staff and service, immaculte cleanliness in all area, super pool with great

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

the lady showed us parking spots and where to do our laundry, super nice

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

inside they also have laundry machine and strings to dry your closes

there was wifi

and a laundry room 4 mins away

location, clean rooms, good breakfast, and over a very nice stay.

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn

rooftop pool and terrace were a bonus.

suites with 2 bathrooms and fully equipped kitchen perfect for family

one thing that needs major upgrade is the gym. all equipment are run down and in bad shape

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

sunbathing area & facilities - very welcoming staff on arrival and throughout the stay - great breakfast choices

being able to sit outside beside the pool is very nice

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

although there apparently was a list of cost we decided not to check before asking for laundry service

staff were very friendly both in the hotel and joes bar where many of the guests met up in the evening

the cocktail bar could have stayed open a bit later.

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

terrace pool and bar area really make it stand out

where the carnival activities are held breakfast amazing with different dishes each morning free parking below

free parking

location is excellent; the facilities such as the rooftop pool, the spa, the gym are all superb; and the staff

we used the laundry service after travelling around the island but thought it was extremely

you can have coffee or food there and swim in the pool if you want

rooftop swimming pool with nice views over funchal, delicious breakfast, comfortable rooms

no parking. can't get drinking water after kitchen and bar are closed.

was amazing, breakfast really good and bar snacks excellent

gym is ok, swimming pool great, saunas (not warm enough but very pleasant)

wifi not working on roof top

my kids loved it.

we were on first floor and kids could not sleep when they played music in lobby

the staff in the breakfast room and upstairs in the bar are amazing

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

they have a spa area with really great pool (heated

beautiful location, really nice breakfast, very friendly staff

the bed was very confortable, the view was amazing and the pool is really cool!

mainly stayed there for my kids as they are big fans of cr7 it was ok not great for the price i paid

enjoyed sauna and swimming pool

i love the fancy style of the facility and also the deck with the pool and spa on it

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

very friendly, even provided laundry and was very helpful.

excellent wifi

wifi on floor did not work sometimes and i had to go down one floor

localisation laundry service good deal

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

decent wifi connection

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

our room was very clean; the beds were comfortable and the wifi worked perfectly

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

free efficient wifi

wifi at room no. 303 could have been better.

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

wifi good

the services people are very polite and making sure everyone has a good time enjoying their breakfast

centrally located, can walk yo everything in less than 10 minutes, had free parking and good wifi

nice room. swimming pool very good

location with parking, close to everything, great breakfast, attentive and helpful staff

the location - perfect, walking distance to all touristic places and restaurants in funchal * parking - it s

everything was perfect! great breakfast!

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

friendly staff, spacious room, nice breakfast and good location.

no wifi/pool

was only one plug socket in the room and unfortunately, there is no wifi in the bedrooms, only on the 1st floor

wifi was awful

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great

really good place, amazing and good staff, great breakfast.

hotel bar looked good too

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

beautiful bar terrace with evening live performances and nice little indoor swimming pool

there was a small kitchen

breakfast,they cater for coeliac

pool a little cool for me, but very minor

location, rooftop bar which was cool, not pretentious, the staff were very nice and helpful also