spa needs improvement, the walls and ceilings are old and do not look well

spa are a little run down a small remake will do

inside and outside pools, jacuzzi, spa facilities

spa facilities are old and tired

spa wellness center only do massages - wanted a pedi

little variety at breakfast. few parking slots.

the wifi was only in the lobby

i really liked the breakfast, fresh and various choice of foods

were able to eat breakfast until 10 o'clock, and although we were a little late, we were able to eat breakfast

struggling for parking

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

some areas of the hotel have low/no wifi coverage -like the sundeck on the top floor

- amazing views over the sea (sea front rooms); - great spa and gym; - calm but good location; - wifi signal

wifi was spotty in room

pool was closed due to some repairs or damages, the spa access should have been free and shouldn t be a paid

we also used the laundry service and they did it the same

close to swimming pool with ocen water

also a nice snack bar next door

lovely breakfast, very central

good breakfast and great spa area

was perfect: the location, food, facilities (gym, sauna and jacuzzi at the rooftop with the ocean view)

amazing natural pool - with fish in the pool. not a sand beach

was nearly a 10 minutes walk to the sister hotel aqua natura bay where there was a really good gym and the

to the sea and natural pools was so beautiful the room was comfortable breakfast was great the spa facilities

views from the room, comfy beds, nice spa area, great corona-concept, very nice and helpful

the gym was clean and bright and also having extra luxour to have acess to the indoor pool, jacuzzi and

there is an indoor swimming pool, which is perfect for kids

the breakfast was perfect

was welcomed with a welcome drink and get a free ticket to the natural swimming pools

location, rooftop pools, gym, personel

additionally, they advertise a laundry service which, to give you an idea, is 2

comfortable beds and bedsheets, clean and big room, superb lobby with 24 hour reception, free parking in an

lack of wifi in rooms - only in reception ! not good for a hotel of this quality these days.

had a fantastic time staying here, great breakfast buffet, location was amazing, the gym wasn't that good but

subterrain parking place could become crowdy if the hotel is full, and the access in-out could be difficult

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx

the pool, terrace were all very comfortable, strong wifi all across the terrace by the pool

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

there is an elevator but parking is difficult if it’s

run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

the drilling in the room/corridor next to me was affecting my work poor wifi (but this was fixed the last day

kitchen was locked inside room unless you would pay additional 8 euros per day or so...

our room was really noisy because of the people in the next room, and because of the karaoke bar down the street

we had a car and enjoyed the location away from the hustle of funchal and appreciated the on site parking

you need a hire car but the hotel has gated parking

it has such amazing views and lovely pool area

pool was also quiet had to ourselves one day

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

hotel felt quite understaffed so you had to use phones in the bar by the games room and the pool to ask for them

but the surrounding gardens, the pool and the magnificent trees are more than a compensation

the breakfast was one of the best i've had with a huge selection of fruits, breads, hot counter to meet

fabulous huge salt water covered pool and spa facilities

the room was clean and spacious, private parking was available, and the breakfast was good

pool & breakfast

parking lots in front of the hotel (if ever full, there is also public parking nearby), bathtub,

enjoyed the pool area with great views and acces to a bar

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

breakfast and service was outstanding

unfortunately we didn t have time to use a swimming pool area facilities

in contrast at the bar and also in the restaurant, the service staff was of low quality and lacking professionality

swimming pool area was great, the water wasn t too cold which was a plus

amazing setting in the mountains, gorgeous views. the kids loved the swimming pool.

lots of parking available for those renting a car

excellent breakfast, staff and accommodation. breathtaking view!

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

that swimming due to stones and rocks should be very dangerous here, but you can use swimming pool

so was the breakfast

the pool has perfect water temperature

the wifi was poor

nice breakfast with ocean wien (i would only add vegetables) cozy room, clean

the room was clean and tidied up every day, the breakfast was delicious

easy parking, calm pool area with drinks, no kids around

think they should suggest more food speciality from the island for breakfast, like typical fruit etc

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

the juices at breakfast were appalling and were a serious let down given the otherwise high standard of

although there weren't many children staying, it was great for small kids - playground, playhouse, bouncy castle

breakfast however was excellent

the wifi didn't reach the pool area which seems to be something easy to fix

the sunbed and pool area is very spacious and comfortable

from breakfast to dinner, every meal was a delightful culinary experience

no entertainment for kids ( kids club, movie nights,

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

summer entertainment program is nice for kids and adults

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

kids just loved it and i think staff as well

the ocean view from the lovely garden with the pool was incredible and relaxing

love this hotel, great pool, fantastic breakfast and lovely staff.

loved the facilities, the sauna, swimming pool and the restaurants all included in our stay price

when checking under the bed for items the kids may have dropped, i found maltesers

except the wifi in our room was just about average

i wish at least one pool could be heated (at least for kids)

it was an absolutely lovely breakfast served by commited personel.

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

the room with an unexpected kitchen area, the balcony the great selection at breakfast, the pool, the outdoor

suite, spacious, clean and functional, balcony with ocean view, wifi very good location near shopping mall forum

pool and room

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

shuttle bus system to funchal worked very well but you do need to book in advance both ways

complimentary shuttle into central funchal several times daily

breakfast; very pleasant staff; pool area, incl bar & food very good; availability of shuttle in to

pool area is really bad, they need a new pool, gym and sauna at least

laundry service was awful

laundry service at super speed!

pool was amazing with stunning views and the food round the pool bar was nice too

the facilities were amazing and the gym was very well-equipped

pools, especially the kids pool, was not warm enough for swimming

wifi was off for one whole day while there no slippers provided in the

the view from the pool terrace is lovely also

pool area, spa and gym

brilliant seaviews, bus service nearby and swimming pool

hotel is adults only , we have stayed here several times as we like the peace and quiet

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the bar downstairs offers a diverse selection of drinks and delicious food, along with live

the spa was great and clean

the pool area is stunning with infinity pool, beautiful gardens and plenty of sunbeds

wifi was really bad and we had a strange smell in the room tje while time which was't really nice

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

great gym and swimming pools

room exceeded expectations, great location and pool on the rooftop. great breakfast buffet.

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

laundry service was patchy

the coffee machine in the sports bar was broken for almost 2 days and affected the water

ooper quality alcohol cocktails and drinks) with 5* entertaiment team (live music, disco, kids club)

no kids making noise

it is also great that there is free underground parking

laundry wash prices were high

would have liked a bar on a night time looking out over the view

breakfast with a large selection of dishes,fruit,cakes

views spacious terrace variety of food choices on the breakfast pool area and food at the pool bar evening live

good facilities and very friendly staff. spa was great

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

nice gym and pool. good location. good personel

pool, spa, room space and balcony, as well as amazing breakfast

room service - amazing food

prime location, easy check in and out and the swimming pool.

staff, wifi, location and renew pool facilities

next door kids am cooking food - not part of the hotel i suspect

i made hot chocolate for my kids from the machine, and the cup was literally full of ants

lack of staff at the bar of the 4th floor

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was

spa was lovely and gym well equipped

breakfast was delicious with plenty of choice

happy hour at hotel is an extremely cool feature, greatly appreciated :) gym is very big with a panoramic view

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

and clean, tasty food, maybe too tasty ud83dude00 sporting activities like gym, tennis court, in- and outdide

the sauna was really small and uncomfortable and the spa area was lackluster

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

would give 9-10 probalby but there was some problem with wifi

room service can be better rather than charging 3 euros to bring a bottle of water

parking space of the hotel for 15cars maximum 3

good wifi

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

is actually outside (you need to get out from 1 of the hotels outside to go to the indoor pool), gym - which is

gym and indoor pool perfect

lack of parking space after 20h

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

beds were quite hard & pillows uncomfortable. no one on the bar so took a while to get service.

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

was very poor, sheets too small to tuck in and pillows barely gave any support gym was a laugh, size of a domestic

daily room service

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

not working so they replaced it and this one was so old it blew the electrics in the room - late at night on

was a lovely room with good kitchen facilities including microwave, fridge, kettle and 2 electric rings

maria from the room service was very kind and she made a good job

next to the laundry room (think washing machines which are on day and night) and b

the breakfast is very rich so everyone can find something delicious for their taste

would have liked gym to be open at 7am

wonderful breakfast

very kind personel, adults only, indoor pool, clean and tidy, very good breakfast

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

gym should be open earlier. more available staff at pool bar in afternoon.

i love the breakfast buffet and the dining area with a view is amazing

the view, staff, and grounds. quiet,champaign breakfast and out door patio view.

room, clean laundry and towels

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

rooms are spotless and the pool was lovely with plenty of sun loungers available

(it's an adults only hotel

maybe the bar should open downstairs for sun downers. waste of a space in the evening

also, the kitchenette could use an upgrade

would have to try very hard to find something negative, but one point is, the parking is a bit on the expensive

a few more dishes and glasses in kitchen would have been appreciated

location right on the seafront, with good swimming pool

buffet breakfast with lots of choice

staff, excellent location, spacious rooms

happy hour at the bar from 8 until 9pm

wifi was operational but not strong

pool area is spacious and very well serviced

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

the buffet breakfast and dinners were very good, with themed dinners, and the kids enjoyed playing pool and

lovely hotel and perfect for families with young kids

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make

the gym should of had a rowing machine

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

the breakfast & dinner staff remembered our preferences & we took full advantage of the wonderful shuttle service

the wifi service throughout the hotel and in the grounds of the hotel worked perfectly

difficult parking

a lovely room, with a balcony overlooking the garden and pool area

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions,

good breakfast, good size room, comfortable beds, very polite and helpful staff

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

location breakfast

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

there wasn't any room service for ice etc

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

cost of laundry has high. otherwise could find no fault.

had an excessive amount of children in it during the stay and the noise and behavior of these kids was awful

location, grounds and pool area, room size and comfort and lastly attentive staff who made our stay pleasurable

hotel is overall nice, plenty space for the kids to run and have fun

wifi was good

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

have liked more vegetarian/vegan options at the restaurants and on room service as we had to eat out every night

pools very cold even indoor pool

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

breakfast, spa and location

entertainment for small kids

additionally the breakfast had plenty of options

one gripe was that the kids club was not open

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

the hotel had lots of facilities such as gym, sauna etc and evening entertainment

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

infinity pool with loungers and bar never busy

we very much enjoyed the infinity pool and played some tennis on a well maintained court

the view from the suite, infinity pool and dining areas is absolutely incredible (and worth the higher price

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

the spa experience was amazing

the spa needs improvement

excellent very ful breakfast

gym very poor. old hotel, not antique, and there is a difference between those two

arrival, as we were parking infront of the hotel one of the front house staff came out and clapped at us to get

parking at the hotel, whose space is quite confined, was no problem because a member of staff was

good spa and restaurant

the pool area is glorious and the food

things were given to laundry for cleaning, but white shirts became yellowish

free parking included

pool and spa are very well equipped too and the staff is kind and helpful

very quiet because it s adults only with no kids

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

rooms are very old: furniture, walls, floor, everything was in scratches; brown spots on the carpet, damaged

we never did find the mini golf facility

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

one thing that needs major upgrade is the gym. all equipment are run down and in bad shape

also the spa facilities

breakfast doesn't start until 7:30am - not great if you have to be up for a 9am flight...

the mini bar / tea coffee was never replenished properly

be attractive - many beautiful eating areas and the large swimming pool is a win for those with kids

fantastic location! staff is extremely helpful ! kids club staff was great

the gym is also very well equipped and large

fantastic hotel with everything you need. the pool was great and the staff were excellent

no kids allowed did wine tasting - brilliant

although there apparently was a list of cost we decided not to check before asking for laundry service

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

one member of the staff said parking card wasn t mandatory but the other insisted on getting one for a 5 euro

breakfast was great and the restaurant terrace is romantic and beautiful

hotel bar is also something to be recommended

the pool was could be cleaner

parking lot is very small, only 4 places to park your car, however, i can understand, just because,

the lack of wifi in the room was also not ideal

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing

one of them had a little kitchen

it would have been enough for a family with kids

kitchen in the room

friendly staff, excellent location and really enjoyed the breakfast

even though we didn't cook, we appreciated having the kitchen to prepare tea and snacks

indoor pool and spa is nice, although for me the water was a bit cold

huge variety hot and cold breakfast buffet, omelettes, eggs, bacon, sausage, cold meats, cheese selections,

the breakfast is superb, the pool is amazing, the pool bar staff are fantastic.

excelent playground for kids, but need to fix the kids slide

good location, nice room,big balcony, clean was visiting in january so only used the indoor pool and jacuzzi

parking spaces are quite scarce, so you have to park your car inside in the area along the wall

view, baroque interior, beautiful garden, delicious breakfast, lots of entertainment nearby but still a quiet

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

the breakfast is so rich that i couldnt try everything in four days

we didn t use the gym or the pool but it s nice they have these facilities

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

inside they also have laundry machine and strings to dry your closes

the lady showed us parking spots and where to do our laundry, super nice

it's located next to what seemed to be a school, so we were woken up by shouting kids

the roof bar and pool area is lovely and the staff were all very attentive and friendly

views from the rooftop bar was breathtaking ud83dude0d delicious breakfast , so much choice ud83dude0b all the

free parking

the pool on the roof was great

breakfast had so much choice, the pool bar did great drinks but we didn t have any dinners although it did

the location is perfect! breakfast is fabulous! all rooms, have sea view!

should be more things for kids to do, who are ronaldo fans.

mainly stayed there for my kids as they are big fans of cr7 it was ok not great for the price i paid

was no indoor gym on site and the night clubs across the road were a little too loud on friday and saturday

i like girls from room service - they were nice

the staff was very helpful and kind, also from the breakfast area

the spa was wonderful as well as the pool

nice addition is that all facilities like gym or spa are included (no extra charge)

very nice property! clean spacious rooms. breakfast was excellent.

gym/pool/spa were great

we used the laundry service after travelling around the island but thought it was extremely

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that

nice breakfast and comfortable bed

fast wifi, big and clean room, good selection of tv channels, air condition

unable to get wifi in room 109 but could do so in the public spaces

and a laundry room 4 mins away

wifi worked fine

the roof terrace and bar was closed, only for smoker guest during the day; but if you came to chill out there

the rooms were clean and breakfast was ok

wifi worked very well

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

room service was

although the pool was smalll it was great for swimming a few lengths and cooling off

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

breakfast was good

the wifi signal was

parking is limited, there was no availability

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

localisation laundry service good deal

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

the wifi was working well

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

we had a chance to visit also the pool, which is beautiful and we received the champagne for free

beautiful bar terrace with evening live performances and nice little indoor swimming pool

the roof top bar was great with nice views of funchal and the harbour

the breakfast spread was amazing and varied day by day

beautiful rooftop bar overlooking funchal

very friendly, even provided laundry and was very helpful.

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than

a drain smell in the kitchen sometimes

didn t work at 4 pm, the bar too

the location - perfect, walking distance to all touristic places and restaurants in funchal * parking - it s

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

the swimming pool is tiny but probably ok for kids

wifi is a disaster and night staff was quite rude about it when i asked

good breakfast included fruits nice big rooms

no wifi/pool

no wifi in the room table and chairs in the balcony in the horrible condition

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

location; shop under; breakfast; staff;

beds a little too firm, limited breakfast buffet

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

breakfast was not very pleasant

hotel bar looked good too

wifi not connecting in my room

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

great common areas, big bar and separate restaurant

hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming pool - comfortable