were horrible, had about 6 families treating it like an apt complex, clothes hanging outside, kids running around

the had a spa that looked appealing

the room service meal was very poor in my opinion

there were room service menus in the room but the restaurant hasn t offered room service for over two years

no pool or breakfast

swimming pool, coin laundry) closed too early

location staff amenities breakfast cleanliness comfort pet friendly quiet

of parking, landscaping was nice, very friendly front desk clerk rashkaran made me feel welcome right

gym was nice and the staff were very cordial and professional

quiet, and clean, and a very convenient location for us (we had a function at the golf course that's just a

spacious with kids,good location, laundry.

laundry faculties included in the suite and they supply soap

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

also had in room laundry facilities

i was so happy our suite had laundry- very helpful with a 5 month old

is no coin laundry facility available for the guests in the property's premises

it was in a quiet area, parking for a large truck

got the first floor and our room was right beside the parking lot so we couldn t even open the curtains as

better hallway noise insulation would be ideal - someone had their kids running up and down the hallway for a

bed mattress was sinking got lower back pain ud83dude2b lots of noise from top floor kids running on weird time

parking lot is very congested

and the kitchen staff who had the breakfast ready were wonderful

we really enjoy the breakfast and the kids like the pool

hot breakfast was always fresh and delicious

food for vegetarians, healthy choices for kids.

breakfast was good bed and bathroom nice tv good

there is no internet connection. wifi connection is very poor.

pet friendly rooms on 3rd floor. should be 1st floor for easier outside access. no restaurants

they claimed i hadn t mentioned i was bringing a pet at check-in, and because of that, i was placed in a

gym closes at 9pm in summer, not open in the mornings very tired building, smelly rooms that face

there are no options in the hotel to do laundry, you would have to drive to a laundromat

would like laundry facilities on site

we were visiting for a wedding and it was a great stay with my kids

every thing was clean. room service was too good

the staff was incredibly friendly and i love that you allow pets

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which

the linens all smelt like stagnant laundry that was left in the washer too

so i had to spend a night in a dark dirty room between two laundry room which i paid actually not free

laundry facilities were dirty

the laundry room had not hadn't been cleaned in quite a while as it needed a deep clean from what i

no laundry bag - i usually out my dirty clothes in

the bed was comfy, we got extra pillow. the laundry is very stiff

very nice hotel, clean ! good swimming pool and location

room service was difficult to get hold of, managed to get them on the third try at around 5 but no

prior notification, the room service had been cancelled for 4 days

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it

laundry is picked up in the morning, dropped off in the evening

pool was great, especially with kids

i think there was a wedding going on and the wedding party allowed their kids to play in the hallway as they

room, nice coffee and tea facilities, very good wifi throughout the whole hotel, clean and nice bathrooms with

breakfast was amazing

breakfast was kind of limited

the suites were modern, clean, and spacious, and having a fully equipped kitchen made traveling with kids much

complimentary breakfast was convenient, but the variety was somewhat limited during our stay

clean..great security .fitness centre

for family with kids basketball court was an asset fir kids, to play and grand ma loved the

italian tiles rain shower our room had rainbow ud83cudf08 shower top and best marble counter kitchen beside room

kitchen was spotless and room great ac

a family we had great comfortable time with my children kitchen and tv room was assigned outside of our suite

speed internet wifi was greatest aspect at this location in other hotel we had to pay for here was

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

small bathtub, limited cable tv channels, no bathrobes, no room service, front desk staff weren't wearing masks

no overnight room service disposable cups

enjoyed breakfast delivered by room service.

room service was very off schedule

24 hours of services available including laundry on 2nd floor

one of many instances was when i was doing laundry and needed change to complete the drying process

pull out bed was horrendously uncomfortable the kids hated it so we pulled it on to the

pet friendly

clean and spacious room. delicious and frequently replenished breakfast buffet. affordable rate.

room assigned is noisy, its like we're under a laundry room, and the most disgusting thing is there is a mice

i was disappointed with the self-serve dryer; it took a long time to do laundry, but that being said, i was

the laundry room was okay

the clean room, warm pool for the kids and delicious breakfast.

the pool & hot tub with sauna was relaxing & was able to bring my pet with no issues

the location of the laundry means washing after 10:00 pm can't be done

we asked for another room after a short night, our room was against the laundry and the icecube-machine

laundry facilities, pool and good breakfast.

room was next to laundry room

we enjoyed the pool and breakfast, and the room met our expectations!

room is beside the laundry room, we couldnt sleep at night

laundry in suite was another great idea- 2 kids, 2 adults, 2 dogs you can imagine it won t take

we were not prepared to use the kitchen or laundry, but the beds and sitting furniture was very comfy

i like the space, the full kitchen and laundry

no laundry facilities for guests

expanding the gym a bit and an option to do laundry on site would be amazing

modern furnishings, friendly staff, lots of parking, location

furthermore, we were told there is 24 hour room service and that was nothing but a lie

was separate so she could go to bed at her regular time while i hung out in the living room/kitchen and watched

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

friendly staff, great breakfast, comfortable clean room, and loved that there was laundry

very friendly (including the maids) , the rooms are spacious and comfortable, black out curtains, laundry on

loved the free wifi

wifi didn't seem to work in our room - not a big deal for us but maybe for some people it might be

pool and gym area very clean

very good hotel with very helpful staff and excellent facilities, including a laundry room

good location, great facilities; laundry was very cheap. extensive breakfast range.

ice, laundry, pool, fitness, iron ( which i needed) convenient location to stores and restaurants and to

the included breakfast and access to a laundry room were a bonus

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within

swimming pool and gym was open

spacious parking, good wifi

had to fully dress and take the kids out somewhere to feed them, costing even more than what we were planning

the pool was small but nice

spacious parking, good wifi

laundry facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge

enough wifi for all units nite or daytime

is used on there site doesn t not represent what the rooms look like extra charge on having the kitchens no

owner is very rude. rats and mice dancing in room and kitchen. bed bugs and dust mites all over.

facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge wifi had decent speed

pet-friendly hotel made it easy to check in with a service animal

our room must have been close to pool as we could hear kids and yelling and screaming.

the breakfast was excellent

tv, pillows too big, drunk guests arguing in the hall late at night, toilet backed up and room service sucked

no pool for the kids, they were disappointed

has kitchen and laundry facilities, free on street parking

late night arrivals disturbing sleep . expensive laundry ..

fridge is available for use, multiple common areas, clean bathrooms with reliable hot water, good wifi, conveniently

they accommodated my needs from ensuring my bedroom was nice and clean to making parking accommodations

a bit far from the centre, you first expect a hostel, but it's a normal flat with a kitchen and 4 rooms for

there was no in room or shared laundry facilities. the toaster

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

love the cleanliness, and that it has a full kitchen which makes it very convenient when you have kids :)) plus

i really liked the breakfast area and that choices that were presented.

we had a kitchen that was useable

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

the wifi did not work

i recommend this hotel for families traveling with kids

gym and pool are small and staffs were on strike so no daily housekeeping

wifi was indicated when i reserved my room

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

guest laundry sucks

wifi was sketchy. never did get my computer/phone hooked up to wifi.

never used the pool or gym, but all looked very good

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the

free laundry heated pool

website advertises that you have a laundry

no customer laundry

guest laundry not operational

laundry in the hotel for customers to use if need.

laundry available on site. people are friendly.

105 was noisy due to closeness to laundry rooms

front desk helped with directions to the downtown, and on guest laundry usage

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

location, laundry room, sport room

friendly staff, covid protocol, and the complimentary breakfast and parking

the on site parking was not the best

the swimming pool and water slide the woman at the front desk, roberta, was awesome

shame the gym wasn t available but we understand with covid

the swimming pool was awesome. the breakfast was outstanding

drier in the laundry room wasn't very efficient

we like that its pet friendly and its clean.

other guest were loud all night there kids were running and up and down the hall and it was 11pm they were

nice pool and hot tub

also, they were running swimming lessons in the hotel pool, so every time we went to use it, my kids could only

room (i always try and stay in the same one) smelt like they had allowed pets in it, although the laundry also

only thing perhaps they could change is when you come in the lobby, you see all the dirty laundry in

laundry in the hotel was great.

a minor issue but i noted a chemical smell, possibly from the laundry facility.

only thing and which didn't affect us was that the laundry is right beside the entryway into the hallway

no washing machine or dryer on site which is helpful with kids, but a laundry close by.

needed a laundry room

at willowbrook shopping centre we spent time on the saturday at art living festival at stevies bar great staff

went to coffee bar in lobby .

they offered to put us in a room at another hotel but it was not pet friendly so we asked them to cancel our

gym temp was hot with laundry dryers in the gym

the cheap laundry facilities, sauna & location

gym plus laundry in the facility too

maybe they share laundry facilities with a smoking friendly hotel

it was clean and loves the self laundry on site

very helpful with doing laundry

great wifi connectivity

such as a spacious en-suite bathroom, tea/coffee maker, microwave, ironing board as well as good wifi and a

the staff was super friendly and was even able to accommodate an early check in

wifi wasn't strong enough

laundry location to safeway

is very small but they offer what we want, for example coin laundry room for wash and dry, microwave

breakfast was in the basement with the electrical, mechanical, laundry rooms

pet free. staff are friendly

was a comforatble room and great wifi

plugs, i think there should be consistency in guest service) i also did not realise the hotel was pet friendly

wifi was strong enough for video conferences for work

with not enough signage to say what was hotel parking, and who seriously still charges for wifi

on busy holiday evenings and making a reservation and even treating us to an appetizer at lift bar grill on

spacious rooms and excellent in house bar and restaurant facilities

sounded like laundry was going at night time. we could hear from our room. thin walls.

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

the bed in the room shook all night from the laundry room

and that there is a pool and hot tub for the kids to play in and us adults to relax in

easy to store bags after check out, lovely bar past the lobby to chill out in with friendly staff, the beds were

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

) - room service was delivered quickly and not overly expensive

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

the kitchenette n living area make it so comfortable you forget home

great downtown location, clean spacious rooms. great gym available on 4th floor

self laundry facility

laundry was mixed up with another guest when we are calling sometimes none from the reception is

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

no laundry , but could go to next door hotel. and sauna facilities under repair.

a guest laundry would be nice.

service, clean room, excellent room service and jw spa staff

excellent room service

the ev charging.

all the restaurants shared menu items, no pool, definitely not a 5 star

it took 35 minutes to get a hold of room service no flexible nozzle in the shower

the laundry facilities are an excellent addition too

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

wonderful breakfast loved the free laundry too.

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

i was a little sad that there was a $28 charge to request for synthetic rose petals and that we would have had

room service seemed steep but there are many nearby places to eat.

location, guest laundry, comfy beds, cleanliness and the special chocolate treats each night

the common usage areas like the pool, laundry, gym are very accessible and well maintained

really useful guest laundry available free of charge which was great at that

we loved that complimentary laundry room

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

hotel has a great gym and pool and a beautiful view of the harbor

at was very very loud in the street until like 9 pm, not the best thing you get when you have kids need to sleep

the pool & spa looked great but filled with kids the couple of times i went to swim.

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

no more laundry services

no laundry facility

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

they have own bar & grilled next door which does not need to step out of the hotel

breakfast was good, room was roomy, clean and comfy

i appreciated the self laundry available at a very reasonable rate

there are laundry facilities

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

great to have laundry available on every second floor

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

superb laundry service

kitchenette had no utensils or serving ware, no laundry facilities

have been nice to have some plates, cutlery and dish soap in the kitchen area, but i was able to go to the

having a small kitchen with a microwave was also really good to have

could have done with self service laundry facilities.

the laundry service was not available

no laundry only dry cleaning

a pity that the hotel did not have laundry facilities

laundry was ridiculously priced (eg $15 for a tshirt) to the point i had to send out my laundry

some other great amenities included free on-site laundry (this is rare for a hotel

also, there is free coffee every morning and free laundry

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

guest laundry can be used only from 8am to 10pm, which are business hours.

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

will say, as we did stay a bit longer there was no laundry facilities in house

my kids could feel the metal bars through the mattress

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

wifi was fast

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from main living

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

location, room size and facilities (kitchen/laundry), service

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

outdoor pool, amenities are very nice and comfortable

it would have been great to have a gym facility on site as a 5 star hotel

booking lists among the facilities/amenities pool, gym, rooftop patio

great location, lovely staff, organised early check in, comfortable room

the bar area was also first class - decor, food, drink and especially the waitress

lacking food options through room service in the evening

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

on premises laundry, close by restaurants and a few blocks from the skyway or cruise terminal

laundry is available (with

good location, comfortable bed, laundry facilities

as we arrived, beautiful room with comfortable bed, great facilities (food, live music, pool, gym)

), chris and adam (car service), brittany and frazier (room service) and balawant (house keeping)

the complementary breakfast at the 20th floor + all day food and drinks icluded in the rate is really worth it

location to stanley park, staff, lounge with live music, good gym, proximity to everything

bed was great, gold lounge was great, pool hot tub was great, food was great.

i find it a bit expensive for the hotel to do your laundry

they were also able to accommodate our early check in request which was very

room service breakfast was pretty good

i think i was charged for the wifi. not free.

the gym was outdated and small.

wifi is slow and doesn t really extend to laundry room

all but one of the washing machines in the laundry were out of order.

i was able to do laundry

it has a pool (in doors so loud), laundry, restaurant (kids eat free

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

laundry prices could be more affordable

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

no self serve laundry

i wish there were an onsite laundry facility for guests.

loved the 2 separate 'rooms' so kids could have their own space with the pullout couch

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

wifi seemed weak.

the reflections terrace bar was beautiful

no laundry

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

traffic could be heard from the room should have laundry services

wifi was amazing. location was great. staff were very helpful and responsive.

great little wine bar for meeting up with our local friends before a night out

i worked 20 years as a casino manager

gym

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the

worked well for 2 adults and 2 kids

attentive staff. good gym/pool. central location.

no guest laundry which is not helpful for overnight guests

guest coin laundry

good location excellent laundry bottle of water

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

checkout, spa services was great, beautiful hotel and clean room

location, pool and gym were good. luke staff member was good. parking

nice city hotel with a great bar and restaurant

bar was open to the lobby and could be a little noisy at times, aside from that, it would be a

kids were sad

when we ordered room service on friday night, we told the person who delivered our food that the phone on the

the breakfast was good and the restaurant inviting

the gym was clean and had quite a few machines to use which was wonderful for us

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

not really a family hotel as there are no kids amenities.

breakfast was limited

very friendly staff! laundry service 7 days a week.

that there is no guest laundry

laundry services - self serve would be great. laundry service provided was extremely expensive.

laundry expensive.

have live a self service laundry room

it would have been great to have a laundry room too in the hotel.

small boutique style with great decor, personalised staff. bar attached friendly staff .

a few times, wifi was not working despite being connected

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste

i booked i thought the bar was still in operation , i was disappointed but the irish bar and breakfast made up

wifi was dreadfully slow

decor of the lobby, bar and rooms

great atmosphere in the bar for evening drinks

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

piano player in the bar, fireplace, friendly welcome

was a mix up with my laundry and the staff did all they could to rectify the situation

also the laundry service was very

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

the pool was nice for the kids. clean hotel. good location.

room service was too expensive for what was received.

they had a guest laundry which was great

laundry breakfast staff shuttle

breakfast. self serve laundry shuttle to airport microwave in room.

laundry facilities very useful when travelling

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

were very clean and new, good facilities (even a small laundry room) and an excellent breakfast

island very big and comfortable room it had the facilities we needed for our short stay - laundry &

there is very convenient for laundry

swimming pool, hot tub, laundry facility and great breakfast

laundry room always busy, the washing machine is not clean